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Duties and Responsibilities:
General management of the branch, Sales strategy formulation and stock management.
Supervision of the entire branch team.
Planning and designing of branch marketing instruments.
Branch budget formulation and forecast.
Technical Support and training to the Agronomy team in the branch. (internal capacity building)
Product Sales and Technical backup to Commercial as well as Small scale farmers and Agricultural Institutions
. To meet individual and Agri Inputs Unit sales Targets.
Market survey, mapping and liaison with Agricultural Inputs department Manager
Coordination of field days and training of farmers.(external capacity building)
Corporate sales and control of Credit and Debt portfolio
Evaluating and review of unit accounting parameters (costs, margins, ratios)

Duties and Responsibilities include but are not subject to:
Must be able to manage and motivate a team of 12 staff
Developing technical sales skills of staff
Assisting with technical queries on parts or repairs from our sales counter and workshops
Strong automotive background, preferably hands on technical skills

Responsibilities and Duties Include but are not subject to:

General management of the branch, Sales strategy formulation and stock management.
Supervision of the entire branch team.
Planning and designing of branch marketing instruments.
Branch budget formulation and forecast.
Technical Support and training to the Agronomy team in the branch. (internal capacity building)
Product Sales and Technical backup to Commercial as well as Small scale farmers and Agricultural Institutions.
To meet individual and Agri Inputs Unit sales Targets.
Market survey, mapping and liaison with Agricultural Inputs department Manager
Coordination of field days and training of farmers.(external capacity building)
Corporate sales and control of Credit and Debt portfolio
Evaluating and review of unit accounting parameters (costs, margins, ratios)

Responsibilities and Duties Include but are not subject to:

Identify opportunities to expand the business, including through partnerships, mergers and new markets
Analyze sales, marketing, finance and other reports to gain insights into how to improve performance and maximize growth
Develop accurate and consistent bids with the help of relevant departments
Maintain sustainable and productive relationships with existing clients
Manage daily operations, including employee training and development, contract negotiations and production planning
Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle unexpected situations

Responsibilities and Duties Include but are not subject to:
Logistics:
Drive customer service excellence through the professional execution of customer deliveries, delivering the correct quality (cold chain management) products, to the right customer at the right time and at optimal cost.
Monitoring and management of product distribution, delivery times and secondary transportation costs on a national level.
Oversee the fleet management function including safe driving, loading and offloading processes are compliant with relevant legislation.
Ensure that the company is professionally represented by its ambassadors (distribution staff relevance).
Attain the lowest cost efficiency (cost/kg) by managing vehicle load utilisation and effective route planning optimisation.
Build and maintain sustainable relationships with all customers to ensure secondary transportation efficiency measures and cost achievement results are at optimal levels.
Managing reverse product flow by identifying opportunities to reduce unwanted returns and stock losses.
Ensure optimal utilization of the Warehouse by taking into account product availability and lead times, proper stock management in terms of expired and short dated stock and ensure that procedures and workflows have been adhered to.
Ensure accurate stock and inventory control is in place by implementing and monitoring regular stock control practices.
Reconciliation of cash sales in line with company policy to avoid any stock losses and ensuring that proper internal control measures are implemented and adhered to.
Nurture a mature and motivated staff complement through continuous training and engagement forums, interacting with staff at all organisational levels.
Analyze operational execution results; understand the reason for deviations and implement corrective action measures in a collaborative manner to develop and drive strategies to achieve all required performance indicators.
Ensure adherence to budget requirements and report monthly results timeously.
Ensure effective planning practises are in place to meet the production plans including all required packaging materials, ingredients and sundries.
Ensure compliance with stock days of packaging materials, ingredients and sundries and that they are stored within the specified plant parameters.
Develop and implement operational and tactical supply processes and tactics, including driving continuous improvement activities, to synchronise supply with demand, within an exceptional cross-functional service agenda, while balancing several constraints simultaneously such as raw milk supply, production capacities, planned-and unplanned maintenance interruptions, optimal working capital levels, while ensuring optimal customer returns, and total delivered cost over short, medium and long term planning horizons in support of Parmalat’s strategic priorities.
Form a sense of joint ownership with functions like Sales, Marketing and Industrial to work in a truly cross-functional manner, understanding the impact of key decisions on other functions.
The role will include the Daily, and other, Milk Planning and balancing activities in support of the business priorities.
The nature of the role is a balance between tactical supply management activities and hands–on operational control, while having: A key “get-right” will involve the improvement of the demand analytics capability of the company in order to improve our forecasting performance through, amongst other, demand sensing. Within a high performance culture, the individual must have a strong ownership approach together with the ability to drive change through influencing and persuading, supported by previous hands on experience and depth of knowledge within a FMCG environment.

Responsibilities
Define technical specifications related to the purchasing of technical material, spare parts, equipment and technical services
Collaborate with Purchasing Department, contributing to negotiation and suppliers qualification
Collaborate with R&D Department for feasibility analysis, prototyping and new products / new processes engineering and industrialization
Evaluate the financial, productivity and business viability of technical systems, identify problem areas
Provide support to the technical manager of the factories in case of important breakdown

Responsibilities
Adherence to Sales Targets
Cold calling and prospecting for new vehicle customers
Relationship building with existing customers, i.e. Chinese Business Market Segment.
Conducting vehicle demonstrations to customers
Making Phone calls to clients to update them on their vehicles
Compiling vehicle quotations for customers
Delivering of vehicles to the end customers
Creating of deal files, and ensuring that all relevant documentation is put in deal files
Support Marketing Team to create brand awareness thought Zambia

Duties and Responsibilities include but are not subject to:
Developing and implementing human resources policies.
Supporting strategic objectives.
Hiring staff and negotiating employment agreements.
Ensuring compliance with laws and regulations.
Managing staff wellness and performance reviews.
Motivating and supporting current staff.
Maintaining staff records.
Handling employee benefits.
Identifying staffing needs and creating job descriptions.
Designing and directing training programs.

Duties and Responsibilities:
Assisting in the preparation of budgets
Managing records and receipts
Reconciling daily, monthly and yearly transactions
Preparing balance sheets
Processing invoices
Developing an in-depth knowledge of organisational products and process
Providing customer service to clients
Resolve financial disputes raised by the customer service and sales teams
Being a key point of contact for other departments on financial and accounting matters
Supporting the Finance Manager and executives with projects and tasks when required

In collaboration with the Distribution Manager/MD, the mechanical field services department and operations, the sales rep/key account manager is expected to:
Visit clients to develop bearings and service offers.
New customer additions
Assess customer machinery and equipment’s (Walkaround inspection) and propose dedicated bearings and service offers.
Analyze opportunities and secure sales by offering SLA’s as well as technical trainings.
Analyze customer needs and proactively offer adequate solution;
Forecast sales and ensure pro-active supply chain management
Have knowledge of Market Share by product category, promote sales and schemes of slow-moving stock items
Analyze open quotation and obtain feedback from customer on those quotations
Administrative Responsibilities
Prepare quotations and sales order with the support
Administer communication of account receivables with clients regularly
Ensure customers is updated on all WIP and Order status
Weekly sales reporting per product and customer
Have a structured calendar of site visits along with corresponding reports.
Obtain and validate competitive data
Constant equipment mapping of customers
Customer Relationship
The sales rep/KAM should build and sustain an excellent customer relationship through specialist advices:
Ensure uptime of all machines through groups principles of performance measures
Attend and solve customer complaints with a coordinated effort through all stakeholders
Communicate new schemes and campaigns effectively
Provide customers advices through visual inspection, machine application & operation, along with condition monitoring
Manage vendor managed inventory/consignment stocks

Responsibilities and Duties include but are not subject to:
Using sales, business development, marketing techniques and networking to attract business from client companies
Visiting clients to build and develop positive relationships with them
Developing a good understanding of client companies, their industry, what they do, their work culture and environment
Advertising vacancies by drafting and placing adverts in a range of media, such as newspapers, websites and magazines
Using social media to advertise positions, attract candidates and build relationships
Headhunting - identifying and approaching suitable candidates who may already be in work Using candidate databases to match the right person to the client's vacancy
Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client
Requesting references and checking the suitability of applicants before submitting their details to the client
Briefing the candidate about the responsibilities, salary and benefits of the job in question
Preparing CVs and correspondence to forward to clients regarding suitable applicants
Organising interviews for candidates as requested by the client
Informing candidates about the results of their interviews
Negotiating pay and salary rates and finalising arrangements between client and candidates
Offering advice to both clients and candidates on pay rates, training and career progression
Working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes.

Duties:
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing database backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and requesting disbursements.
Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
Complies with federal, state, and local financial legal requirements by studying existing and new legislation

Duties and Responsibilities include but are not subject to:
Accuracy of Tax Invoices and permanent records
Ensuring that Hotel Standards, competence, presentation, and discipline of all STAFF under his/her control is maintained.
Purchasing at best prices to the required standards and the required quantities for both wet and dry stores.
Standard and presentation of dishes as set out in the menu.
The cleanliness and good condition of uniforms.
The cleanliness, competence and discipline of all STAFF under his/her control.
Supports the targets set in the hotel business plan for the Food and Beverage department.
To contribute to producing and driving an annual business plan for the Food and Beverage department incorporating a yearly marketing plan and an associated budget.
Assists to compiling an annual financial budget for the Food and Beverage department with the input of the General Manager.
Assists to creating loyalty, trust and respect amongst the entire Food and Beverage TEAM by transparent, consistent, inspirational and motivational management style.
Fully familiarised with all hotel and company policies, as well as hotel programs offered such as Loyalty programs, audit and service measurement programs and merit awards.
Participate in company and hotel induction-and refresher programs.
Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
Assists to creating a departmental working environment focused on STAFF development and job fulfilment to achieve employee loyalty.
Fully familiarised with all hotel and company policies, as well as hotel programs offered such as Loyalty programs, audit and service measurement programs and merit awards.
Participate in company and hotel induction-and refresher programs.
Contributes to ensuring the YTD departmental profit per the budget is achieved.
Partakes in all resource generating opportunities.
Contributes to Revenue Control- Share responsibility for the Food and Beverage department’s financial performance and long term sustainability.
Share responsibility for all Companies' Policies regarding the audit requirements of Internal audit, Procurement audits and Hygiene audits
Risk Audit (sections relating to Food and Beverage Department)
Mystery GUEST results and GUEST Questionnaire feedback through tracking system - STAFF performance Quarterly result.
To act on the results of the above audits in order to achieve set targets.
Share accountability for Food and Beverage control and the related results.
Ensures that all laws, regulations, licenses and Company policies pertaining to the operation of the Food and Beverage function are adhered to.
Ensures that standards are maintained in Food and Beverage outlets at all times in relation to service delivery and hygiene requirements.
Assists with producing reports on the aspects of the Food and Beverage Department in terms of the Company policy and directives issued by the General Manager.
Assist with proactively communicating market trends and possible changes in GUEST preferences and expectations on Food and offering to the Food and Beverage Manager and General Manager at mandated meetings.
Assists with standardising portions used and shares responsibility for the controlling of food, beverage and labour costs within set norms within the department.
Contributes to ensuring that GUEST satisfaction is established and maintained by the employees of the Food and Beverage Department.
Contributes to maintaining appropriate STAFFing levels across the entire Food and Beverage department.
Contributes to identifying and implementing employees training schemes to ensure that standard company operating standards and procedures and employment equity targets are met.
Serves on company committees as determined by the General Manager when and where required.
Performs additional duties as required or as requested by the General Manager.

Duties and Responsibilities include but are not subject to:
Ensuring that Hotel standards, competence, presentation and discipline of all STAFF are maintained.
Accuracy of Tax Invoices and permanent records.
Maintaining the operating and control procedures as described in the relevant manuals.
Ensuring proper handling of GUESTS’ complaints.
Ensuring that all machinery and equipment are in working order.
Ensuring that an adequate supply of stationery, linen, bedding and uniforms is maintained.
Ensuring the good condition of the above.
Ensuring that GUEST supplies are placed in the rooms in the required quantities.
Ensuring that all statutory regulations pertinent to the employment of persons are observed.
Ensuring that fire precautions are implemented and that all STAFF are familiar with fire drill.
Ensuring that Hotel submits to the Administration Manager statistical and other reports in regard to trading activities and expenses timeously.
Ensuring that Hotel submits to the Administration Manager all invoices, statements, time sheets, cheques, banking slips and other documentation timeously.
Creating and developing in conjunction with the Food and Beverage Manager menus and menu prices, beverage lists and prices with the aim of achieving maximum sales at budgeted cost percentages
In addition the General Manager must possess broad functional leadership of day-to-day, operations which include dining, housekeeping, entertainment and GUEST services.
This individual will be measured against key performance indicators that include GUEST satisfaction, budgetary results, safe, reliable operations, and STAFF morale.
The General Manager must possess all round skills, he will need to interact well with GUESTS, require strong financial and accounting skills, be a good people manager and have a feel for the hospitality industry.

Responsibilities and Duties Include but are not subject to:
Have a good knowledge of Import and Export across a wide array of products, including but not limited to agriculture
Have strong working relationships with ZRA
Proven track record of managing people including border offices
Have good relationships with transporters and other 3rd party suppliers
Understand the importance of proactive communication
Team player willing to coach and mentor other members of the team as well as being willing to learn other facets off the business that may be out of their normal scope.
Able to work in excel and word, proficiently.
Great communication skills.
Subscribes to the requirement to send reports to necessary parties on a regular basis.

Duties and Responsibilities include but are not subject to:
Maintaining and improving the Company's market share in assigned area through the sale of new and used units
Developing and enhancing customer relationships
Attaining and exceeding agreed sales and gross profit budgets
Gathering market intelligence and Organising customer interaction activities
Maintaining and enhancing the Company’s image at all times
Understanding customer requirements and proposing best products for customer requirements
Giving out Quotations and managing customer requirements from order to delivery
Offer after Sales customer support

Manage the workshop team
Develop and maintain a sound relationship with operations staff and suppliers
Manage the fleet maintenance programme
Manage the budget for the maintenance costs

Duties and Responsibilities include but are not subject to:
Develop and implement security policies, protocols and procedures
Control budgets for security operations and monitor expenses
Recruit, train and supervise security officers and guards
Attend meetings with other managers to determine operational needs
Plan and coordinate security operations for specific events
Coordinate staff when responding to emergencies and alarms ,br> Review reports on incidents and breaches
Investigate and resolve issues
Create reports for management on security status
Analyze data to form proposals for improvements (e.g. implementation of new technology)

Duties and Responsibilities include but are not subject to:
Oversee daily operations of the business unit or organization. With primary interest, to generate and maximize profit in our Hardware Retailing Division.
Ensure the creation and implementation of a strategy designed to grow the business.
Coordinate the development of key performance goals for functions and direct reports.
Provide direct management of key functional managers and executives in the business unit.
Ensure the development of tactical programs to pursue targeted goals and objectives.
Ensure the overall delivery and quality of the unit's offerings to customers.
Engage in key or targeted customer activities.
Management and Control of the companies greatest resource- the employees and closely evaluates and monitors their work input, performance appraisals, including making recommendation for promotion and salary pay rise.
Oversee key hiring and talent development programs.
Evaluate and decide upon key investments in equipment, infrastructure, and talent.
Communicate strategy and results to the unit's employees.
Report key results to corporate officers and also the Board of Directors.
Engage with corporate officers in broader organizational strategic planning.
Attends and represents the firm, at international foras, meetings and business meetings, subject to approval by the Board.
Ability to give instruction clearly.
Time management and cost saving attributes.
Can monitor everything efficiently and effectively.
Anticipation insight, always thinking ahead of the curve. Thus excellent Judgment/decision making capabilities with accuracy and mathematical and analytical skills.
Provide senior management oversight functions, including implementing Board Objectives, in the absence of the Director – Supply/ Retail or special functions, as directed by the Managing Director.
To perform any other functions and administrative duties, as may be directed by senior management from time to time.

Duties includes but not subjected to:
Assisting clients in the warehouse
Assisting with e-mail enquiries
Assisting with telephone enquiries
Daily sales book – update
Getting to know your product – product knowledge
Printing invoices for Manager
Reserving stock for clients on Navision
Stock adjustments of re-measuring sheets
Update stock sheets
Process orders via email or phone
Check data accuracy in orders and invoices
Contact clients to obtain missing information or answer queries
Liaise with the Logistics department to ensure timely deliveries
Maintain and update sales and customer records
Develop monthly sales reports
Communicate important feedback from customers internally
Ensure sales targets are met and report any deviations
Stay up-to-date with new products and features<b>

Prior to the opening of the restaurant, the candidate will be expected to directly help the founder to ensure all tasks needed to open the restaurant in the given time frame are dealt with.
A few responsibilities include:
This may include saucing packaging
Dealing with deliveries of equipment
The hiring/training of all staff required
Once the restaurant has opened the candidate will be responsible for overall operations of the restaurant as well as being front of house

Duties includes but not subjected to:
Administration, Ordering of inputs
Allocation of feed rations, feed distribution & recording of stocks
All cattle activities including medical treatments, weighing, branding, tagging etc
Maintain good records on a computerized recording program
Irrigated pasture management & ranch grazing systems
Farm mapping, monitor grazing availability
Maintain & improve water reticulation systems
Guide a team building new fences as well as R & M on existing fences
Maintain & improve on the existing handling facilities
Attend weekly management meetings
Produce monthly reports, Flexible to assist in other departments
A hands-on, out there on the ranch approach to accomplishing the above tasks
Expected to cooperate with fellow managers in the different sections of the company & be part of a strong management team to promote the whole business, covering & standing in for fellow managers should the need arise.
Leadership of the cattle operations team, ensuring training, mentoring and resourcing occurs with a focus on strengthening capacity to effectively achieve operational targets.
Oversee the induction of new staff, monitor employee performance and conduct Performance Appraisals.
Assessing the current staffing levels, selecting appropriate staffing to ensure balance between best farm productivity output and staffing cost input, namely not over staffed.
Lead regular operational meetings.
Record keeping of hours, overtime, annual leave, sick leave etc.

RESPONSIBILITIES:
Ensure the effective implementation if all programmes, from project scoping to impact evaluation and ensure that all operations run effectively and efficiently.
Ensure strategic objectives of programmes are accomplished and align with The Company’s strategies and objectives.
Ensure that the department’s administration runs effectively.
Ensure timeous and accurate reporting for company and donor requirements.
Adhere to all donor grant/MoU agreements.
Ensure a regular flow of cattle and crops to the company from the small-scale and emerging farmers.
Leadership of the operations team, ensuring training, mentoring and resourcing occurs with a focus on strengthening capacity to effectively achieve operational targets.
Oversee the induction of new staff, monitor employee performance and conduct Performance Appraisals.
Lead regular operational meetings.
Improve operational systems, processes and policies in support of the section’s objectives.
Ensure consistent delivery of all services.
Maintain high standards throughout the operation.
Develop and maintain a curriculum and training program for both cattle and cropping programmes.
Develop projects and programs as required to align to The Company’s objectives and requirements.
Foster good relationships with the communities and farmers in the surrounding areas, at all times.
Engage with communities and leaders to gain access to a larger farmer network as required to fulfill The Company’s objectives.
Engage with all donor or support organisations fostering a good working relationship.
Strengthen relationships with government municipalities, departments and agencies to gain their support for all operations.
Inform the company of any potential opportunities arising from stakeholder interactions and assist in the development of proposals to access these resources.

Duties and Responsibilities include but are not subject to:
Achieve targets on sales volumes, Commercial contribution, integrated contribution, direct costs and working capital in line with the T&R
Strengthen and grow the companies' Brand equity in the Country
Ensure that the companies' products are the preferred choice in the market
Grow market share by supporting the design and implementation of suitable marketing strategies
Identify and deliver opportunities for business growth
Cultivate and leverage opportunities for growth within existing portfolio of Customers, Distributors and Trade partners
Support Marketing, through effective mobilization of the sales organization and promoting close collaboration
Develop and maintain long term commercial relationships with key accounts
Contribute to the development, and Implement channel management and marketing strategies

Duties and Responsibilities include but are not subject to:
Compile and maintain safety files and other related relevant files for projects
Conduct pre implementation risk assessments on new sites if and when required and identify risk mitigation measures in conjunction with contractors
Review Contractor Risk Assessment. Visit sites to assess work for compliance to specifications
Provide SHE improvement proposals, proposed corrective action, required resources for corrective action and plan of implementation on NCRs issued
Follow up to ensure that corrective actions are implemented where necessary and ensure that requirements are complied with
Report on Contractor performance where repetitive matters are not being addressed according to DFA requirements
Conduct SHE Committee Meetings (plan, scheduled and review)
Attend meetings if and when required on behalf of the Company's SHEQ department - Management meetings, Technical meetings, Steering Committee meetings (weekly, monthly, quarterly)

Duties and Responsibilities include but are not subject to:
identify training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
design and expand training and development programmes based on the needs of the organisation and the individual work in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level
consider the costs of planned programmes and keep within budgets
plan and assess the 'return on investment' of any training or development programme
develop effective induction programmes for new staff, apprentices and graduate trainees
monitor and review the progress of trainees through questionnaires and discussions with managers devise individual learning plans
conduct appraisals
produce training materials for in-house courses

Duties and Responsibilities include but are not subject to:
Determining organisational development needs
Developing procedural changes within organisations and evaluating process from start to finish
Developing and implementing communication plans
Leading organisational design projects
Providing expert change management services across businesses
Working with organisational development budgets
Providing training and development for teams and individuals

Responsibilities:
General Management General Management
Planning – Stay abreast of market developments in the industry and formulate plans to allow the company to take advantage of growth opportunities whilst simultaneously ensuring that the company is not taking unnecessary risks.
Organise – Establish systems and procedures to ensure the smooth running of the branch on a day-today, month-to-month and annual basis.
Each market has its own anomalies so whilst we expect you to be guided by the operating principles of the established companies in the group, it will largely be up to your discretion to modify standard operating procedures to better fit the Zambian market
Account management and customer relationship focused
Strives for profitable growth of the branch by meeting the service needs of existing and perspective customers Will enhance the market position in the industry by acquiring new customers and developing and executing strategic sales plans
Is experienced with the labor requirements for engineering and construction activities within the local industry
Visiting potential customers to prospect for new business as well as expanding existing market share.
Gathering market and customer information.
Contributing to strategic planning and development.
Monthly reporting to executive and management on sales, prospective sales as well as forecast etc.
Planning and co-ordinating business process to ensure effective interface / communications with other business divisions or heads of departments, both within the company and with associated external stakeholders

Duties and Responsibilities include but are not subject to:
Strategic Leadership
Co-develop and conceptualise the Operational Strategy and plan in line with the vision and strategic objectives of the business.
Review, monitor and report on the Operations Division’s strategy translation and implementation whilst ensuring alignment across the internal division.
Operations Division Management
Operational Systems and Processes
Collaborate with management team to design, develop and implement plans for the operational, systems, processes, and personnel designed to accommodate the rapid growth objectives of the company.
Ensure a stable operating environment in partnership with IT and other support organizations.
Research and benchmark operational and Call Centre systems and practices.
Operations Efficiency and Productivity
Responsible for the capacity planning pertaining to existing physical Call Centres facilities as well as establishing, executing, delivering and expanding contact centre services and physical Call Centre facilities as required.
Ensure all projects relating to operations are delivered on time and within budgets and effective target KPIs.
Ensure the effective and productive application of human resources and continuous performance improvement within the division.
Driving performance measures for the operations (including a consideration of efficiency versus effectiveness and profitability)
Research and propose improvements in the operations division (workplace, equipment, “tools”) to support productivity and a positive work environment.
Financial Management
Conduct budgeting and forecasting processes for operations division in accordance with the companies' financial management policies and practices.
Safeguarding of company assets under control of the operations department.
Identification, reporting on and monitoring of risk in the operations division and throughout the business.
Operations Performance Management and Reporting
Develop templates in collaboration with Business Intelligence to ensure accurate measurement of and reporting accurately, comprehensively and timely on operations performance.
Analyse and interpret operations performance information and ensure monitoring of relevant performance.
Review and consider operations reports and update targets where needed and initiate appropriate actions.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the companies' market.
Stakeholder Relationship Building
Building relationships with both external stakeholders (suppliers, contractors etc), as well as internal stakeholders.
Team Leadership and People Management
Provide visible and clear leadership to Call Centre operations promoting a culture of high performance and customer focus.
Providing direction and management to the functional managers with the emphasis on building a cohesive and well-motivated team.
Motivate and lead a high-performance team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operational departments.
Establish a robust training and coaching regime designed to maximise individual performance.
Define and maintain an operations culture in alignment with the company values and in support of the client profile of the business.
Maintain a department organizational structure, capacity (knowledge and skill) and career pathing/succession plans to meet applicable company strategies and operational targets.
Implement the companies' performance management policy and procedures (inclusive of maintaining discipline in accordance with the companies' policy and procedures).

Responsibilities and Duties include but are not subject to:

Builds and orchestrates sales pipeline activity and ensures active nurturing of deals and movement of opportunities to close.
Manages a balanced pipeline representing all of the businesses being pursued.
Ensure all receivables and Bills are up to date in terms of collections
Proactively engages executive sponsors to build a strategic relationship and favorably positions long-term business opportunities
Meets or exceeds Month-on-Month, Quarterly and Annual revenue & margin quotas using margin management techniques
Participates in Enterprise account investment decisions in pricing and resources.

Duties Includes: Build and maintain strong relationships with vendors to achieve the best rates and position as the best agency in the marketplace.
Be exceptionally responsive to all clients requests while communicating courteously and keeping accurate records of discussions or correspondence.
Investigating and solving clients' problems, which may be complex or long-standing problems.
Handling client complaints or any major incidents.
Analyzing statistics and other data from campaigns for post analysis reporting.
Provide excellent customer service with a positive attitude to every client

Responsibilities and Duties Include but are not subject to:
Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
Provide excellent pre-sales and post-sales support to the clients
Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
Ensure sales reporting and pipeline management
Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
Manage the service desk process, oversee incident management, provide support to NOC
Liaising with internal departments to monitor and report on key service metrics and drive improvements
Provide 1st level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Assist in network installation, testing & commissioning, bringing into service, integration
Assist with creation of ad hoc reports as needed

We are looking for a strong dynamic, efficient, effective and proactive candidate that can hit the ground running. Some that has proven leadership capabilities and that also has sound technical knowledge. You need a good number of years of experience behind you and proven track record of on time delivery.
This role needs to be filled by a Zambian citizen.
Preferences for immediately available candidates committed to working weekends and longer hours.
Reports to: Depot Operations Manager
Job Responsibilities
Effectively and efficiently managing the daily operations of the Workshop department with the key objective of reducing the turnaround time of maintenance and repair works by Workshop staff for the fleet;
Developing and leading a cohesive team capable of planning and executing day-to-day activities in a safe, professional, efficient and cost effective manner;
Ensure effective collaboration and coordination with the Stores and Procurement team to ensure that all required spares for maintenance and repair works are on hand and immediately available;
Proactive response to external factors to ensure that required arrangements (contingencies) are in place at all times for timely dispatch of Fleet out of the Workshop department;
Liaise with representatives in in other sub Saharan countries to ensure that all maintenance and repair issues for the Fleet outside of Zambia are dealt with as quick as possible;
Management of off-site Rescue mechanics to ensure reduced breakdown times in and around Zambia;
Performing regular workshop audits to ensure HSES compliance and providing month end/quarterly reports; Ensure that all equipment and machinery (electrical, electronic, pneumatical and mechanical) are maintained in good working condition by adhering to planned preventive maintenance and repair schedules;
Maintaining standardized policies and procedures across the entire department;
Managing human resources performance (Workshop staff) and development, to optimize utilization through the effective implementation of performance appraisals;
Ensuring compliance with relevant legislation including HR requirements and internal policies and liaise and coordinate with HR Department in regards to staff grievances and concerns;
Contribute to the continuous development of workshop systems and staff to benefit the Company and reduce wasted time, and ensure the same are used to their full functionality;
Contribute with any innovative ideas or ways that may improve the Workshop department and/or efficiency of the company and share/communicate it in a proper manner to management;
Ensure that all company risk with regards to the Workshop department are insured in line with company policy.

Specific responsibilities include, but are not limited to:

Managing multiple input distributions throughout the growing season. This includes scheduling, truck loading, staff coordination, and stock level analysis.
Managing all of the organisations inventory and warehouse assets in a safe and secure manner by upholding key security and fraud control policies.
Managing the logistics department budget which includes inventory, staffing, warehouse, and transport expenses. <Br> Serving as a liaison between various organisation departments to support the major annual distribution processes.
Innovating ways to deliver new categories of life-changing products (e.g. live plant material, poultry, etc.), and to make our delivery network, even more, cost-effective.
Building and managing a team of warehouse and logistics professionals. Team size ranges based on program location however the average size is about 10 full-time employees and up to 100 seasonal employees.
Building and managing a network of 3rd party service providers including transportation, warehousing, and input suppliers.
Managing all logistics data and inventory flows within organisations warehouses and during busy distribution periods.

Operations:
Provide support and input into the development design of best practice service level agreements.
Ensure up to date service level agreements are in place for all service stations in the allocated area, ensuring adherence and compliance to the agreements at all times.
Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
Monitor, manage and improve input costs at stations to improve profitability and competitiveness.

Corridor and Business Development and Corporate Affairs:
Provide support and input into the development design of the initial new corridor development, if required.
Support the finalization, optimization and fast pace of corridor developments post the initial set-up.
Identify and actively pursue new business (products and service) development opportunities prioritized by the calculated Return On Investment within both new and existing corridors.
Support the identification, conversion, and rollout of both new and existing products to be fully automated financial technology/online payment solutions to minimize manual/physical intervention/work required.
Actively identify, grow and leverage key stakeholder and/or government relationships to enable and speed up all the above-identified objectives.

Sales:
Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s.
Participate in high-quality engagement and maintain strict adherence to sales calling plans.
Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products, and services by ensuring their own understanding of performance by product and service by customer, service point, branch, diesel truck park, and country.
Drive and increase new customers sign-ups.

Finance, Regulatory, Compliance, Governance, and Legal:
Ensure delivery, performance, and adherence against cost savings and/or budget plans and/or spend plans/policies.
Execute with an example of integrity, honesty, transparency and openness.
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum.
Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature.
Ensure timely and effective communications of key regulatory, licensing, strategic developments and/or risks to the CEO.
Monitor and stay in touch with the origination and evolution of all existing and new competitors to ensure that the Company stays ahead.