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Converting high potential clients to customers.
Ad hoc travel as required
Understanding clients' needs and providing solutions using company current and potential resources.
Regularly visiting client sites in the region to speak with customers face-to-face.
Identifying new projects and strategic areas in which we should invest.
Inputting in the long term Group strategy and development.
Enhancing customer experience with clear communication and innovative solutions.
Assisting with building the most knowledgeable and effective business development team in the region.
Demonstrating a rational awareness of pricing and quote accordingly.

• Identifies, sources & builds sales opportunity pipeline/new clients in traditional and non-traditional Full Circle client segments
• Positions the full spectrum of company solutions & services
• Continuously scans the market and various information sources to identify opportunities for Full the company to offer compelling solutions as they relate to servicing and/or acquiring the youth segment
• Researches the needs of prospective customers and learns/discovers who makes decisions about purchasing
• Build relationships at strategic/decision making levels with prospective clients
• Builds and maintains an effective stakeholder engagement model
• Presents the company solutions to prospective clients
• Attends conferences, meetings, and industry events
• Prepares PowerPoint presentations and sales displays
• Develop proposals for clients
• Negotiates with prospective clients in order to ensure the signing of financially sustainable business transactions for the company
• Deliver compelling Connecting solutions to clients
• Increase share of wallet with existing clients; and ensure account profitability
• Marketing of company products to build customer/citizen/partner loyalty
• Contribute to the planning and execution of various campaigns to support HDI operations
• Deliver a consistent HDI brand image in the market
• Effectively hands over closed sales to the execution teams
• Builds continuity in client environment by introducing and supporting the executing team
• Sign-off the delivery approach in order to ensure that it aligns with what was sold to the client
• Full accountability for new business sales targets
• Works closely with Finance Manager to ensure delivery of financial results and customer profitability
• Ensures adherence to approved budget
• Collaborates with all members of the team in developing appropriate pitches to clients
• Ensures consistent and equitable administration and compliance with functional/practice policies
• Ensure the adherence to relevant labour practices
• Supervision of the functional unit and ensure early detection and resolution of Statutory, Regulatory compliance requirements
• Active management of the identified top 5 Audit risks in the New Business function
• Live and exemplify the company values
• Drive a high performance culture
• Promote 360 feedbacks within the unit

Manage all stock and equipment control. Receive deliveries Ensure all items conform to any specified requirement and all relevant certification received with each consignment
Report any discrepancies/quality issues to supplier and raise reject notes as appropriate
Check all materials/components correspond to purchase order
Ensure the accuracy of all recorded stock through appropriate systems and processes.
All goods to be receipted in and issued out to relevant job/area
Goods to be stored in appropriate location
Ensure goods despatched to sub-contractors are controlled and recorded, both to and from supplier
Liaise with internal departments on a daily basis
Monitor stock levels daily
Advise purchasing department of stock requirements
Carry out end of month stocktake
Stocktake sheets forwarded to purchasing department
Drive forklift as and when required
Monitor stock levels and manage as appropriate

Duties and Responsibilities include but are not subject to:
Analyzing existing operations, crops, livestock, staff, and financial documents and recommending improvements.
Preparing plans and schedules for planting and harvesting and ensuring staff understands expectations.
Visiting the different divisions to inspect crops, livestock, and also perform tests on soil and water.
Ensuring seeds, fertilizers, pesticides, and other supplies are regularly restocked.
Scheduling repairs, maintenance, and replacement of equipment and machinery.
Handling the marketing and sale of products produced on the farm like fruit, vegetables, dairy, meat, and grain.
Ensuring all staff adheres to health and safety regulations.
Assisting with the recruitment and training of new staff members.
Collaborating with senior staff to prepare budgets and financial reports.
Building professional networks and keeping abreast of developments in agricultural science.

Duties and Responsibilities include but are not subject to:
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are me

Duties and Responsibilities include but are not subject to:
Greet clients and visitors with a positive, helpful attitude.
Assisting clients in finding their way around the office.
Announcing clients as necessary.
Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans. Preparing meeting and training rooms.
Answering phones in a professional manner, and routing calls as necessary.
Assisting colleagues with administrative tasks.
Performing ad-hoc administrative duties.
Answering, forwarding, and screening phone calls.
Sorting and distributing mail.
Hiring, managing, and developing the junior administrative team.
Provide excellent customer service.
Scheduling appointments.

Planning concepts by studying relevant information and materials.
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Preparing finished art by operating necessary equipment and software.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Contributing to team efforts by accomplishing tasks as needed.
Communicating with clients about layout and design.
Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
Reviewing final layouts and suggesting improvements when necessary.

Ensure HSEQ management plan is maintained and standards adhered to
Develop and implement business plan aligned to best practices & objectives
Manage & monitor all aspects of the workshop’s production activities and operations.
Ensure efficient operations of Centre and effective customer support
Maintain and develop customer relationship and monitor customer needs
Monitor and report the Workshop budgets and business plans
Manage service level agreements with key service providers and stakeholders
Manage inventory levels in accordance with planned, critical and contingency levels to support set targets.
Manage Rbudgets and ensure targets are met by the Branch
Manager Risk and Compliance for the centre
Manage and monitor procurement & logistics activities for the workshop
Ensure a high level of asset management and maintenance
Compliant with legislative requirements & company policies
Ensure quality assurance in all processes
Develop and implement procedures
Manage team performance, supervise and motivate the team members
Reduce the out sourcing of machining and reliance on third party vendors
Monitor productivity rates and product standards and manage production costs
Encourage continuous improvement across all processes and policies

Ensure that the set operational standards for customer service are met and all outlets are serving customers in a consistent and professional manner.
Ensures that all staff in shops are correctly and smartly dressed at all times and ensuring that their appearance conforms to set rules pertaining to food handling.
To check and verify that all set standard procedures in the preparation of food are followed and that top quality food is produced at all times and that such food is packed and given to the customers in the set or prescribed manner.
To check that adequate manpower levels are available during every shift and bring to the Human Resource Department’s attention any distinct manpower shortage or instances of overstaffing.
To carry out spot checks on all staff and hold them accountable if company regulations and standards are being flouted.
To co-ordinate and assist in the setting of budgets for the shop(s) and ensure adherence and achievement of these set targets.
To check that periodic servicing is done on all mechanical equipment at agreed intervals.
To ensure that the décor, general appearance and housekeeping of all shops inclusive of general floors and ablution blocks are maintained in an immaculate state.
To assist in the acquisition and delivery of products for the shop(s) and chase up orders and “liaise” with suppliers and procurement to meet agreed standards and deadlines.
To stay close to the customers and maintain effective communication with them.
To ensure that complaints and problems are actioned without delay and that effective follow up takes place to avoid recurrence.
Carries out research on customer perception, buying patterns and formulate strategies to boost revenue in spite of possible obstacles.
To identify training needs and ensure that where complaints are a result of poor customer service, remedial training is effected in liaison with the Training/Human Resource department.
To cultivate morale and team spirit within the group and to ensure that friendly and courteous service is given to customers at all times.
To conduct regular meetings with shop and shift managers where applicable and ensure such meetings are minuted and copied to the Senior Management Team.
To demonstrate good judgment and good diplomatic skills by effectively changing staff attitudes in a manner that does not encroach on the power vested on the shop/shift managers.
To be aware of current trends in the industry and make suggestions on how these could be implemented for the benefit of the company.
To understand the financial models of each shop and that each shop brings out the ideal gross profits.
To daily monitor gross profits for each shop and liaise with the respective managers to ensure that correct gross profits are maintained.
To check and sign-off daily reconciliation sheet for each shop and ensure that all variances are cleared without fail.
To be constantly aware of the cost of commodities and their impact on gross profits to ensure maximum savings are made on purchases.
To be constantly aware of competitor activities.
To project at all times managerial flair and utmost confidentiality and integrity through the avoidance of inciting others to disobey company rules and regulations expressing offensive views, sabotage and breach of confidence.
Any other duties assigned or delegated from time to time.

Duties and Responsibilities include but are not subject to: Select carriers and negotiate contracts and rates.
Plan and monitor inbound and outgoing deliveries.
Supervise logistics, warehouse, transportation, and customer services.
Organize warehouse, label goods, plot routes, and process shipments.
Respond to any issues or complaints.
Research ideal shipping techniques, routing, and carriers.
Work with other departments to incorporate logistics with company procedures and operations.
Evaluate budgets and expenditures.
Update and evaluate metrics to assess performance and implement enhancements.
Ensure all operations adhere to laws, guidelines, and ISO requirements.

Duties and Responsibilities include but are not subject to:
The Programmes Manager is responsible for providing oversight and strategic direction across all areas of operation.
This includes directly supervising and supporting the Programme Officers in each of the four locations and indirectly supervising and supporting the field staff in all four locations.
This role requires a strong, confident and humble leader, who will be responsible for all teams, offering weekly guidance and support on programme planning, working with the teams to track programme activities and outcomes, diligent oversight of the organization’s monitoring and evaluation to ensure all data requirements are met.
Implementation and careful oversight of the organization’s strategic plan and consistent tracking of programme activities and outcomes to target,
Addressing bottlenecks to progress, preparing and monitoring programme budgets, report writing, grant writing, financial management and oversight, as well as HR administration.
Additionally, the Programmes Manager will work closely with the Communications Manager to ensure stakeholder engagement and relationships are on track, including donor reporting and engagement.
S/he will liaise closely with all of the business units in the tourism company, ensuring good working relationships and synergy between the tourism marketing department, the lodge operations and the Foundation.
Moreover, the Programmes Manager will oversee and ensure effective execution of all community excursions and guest interaction across the sites, organize and execute fundraising and awareness events, host donors and potential donors, and contribute to the communications materials showcasing our work.

Developing procurement strategies that are inventive and cost-effective.
Sourcing and engaging reliable suppliers and vendors.
Negotiating with suppliers and vendors to secure advantageous terms.
Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
Building and maintaining long-term relationships with vendors and suppliers.
Approving purchase orders and organizing and confirming delivery of goods and services.
Performing risk assessments on potential contracts and agreements.
Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.
Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.
Preparing procurement reports.

Turns irrigation systems on and off as designated.
Repairs and replaces hoses, nozzles, pipes, and numerous types of sprinkler heads and fixtures.
Operates timers, clocks, and controls for sprinklers.
Replaces or repairs irrigation valves.
Installs or repairs irrigation lines.
May assist in various maintenance activities as required.
Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
Performs snow removal, as required.
Performs miscellaneous job-related duties as assigned.

Our client is looking for a suitably qualified individual who will be able to promote organizational excellence by overseeing the import function of the organization which involves exceptional service delivery, relationship building and improving turnaround times with a focus on inbound border crossing
Reports to: Zambia Operations Manager
Job Responsibilities
Update customers on the position of the cargo as and when changes take place; update Customer specific delivery details when needed and/or required with the use of Fleet Management;
Minimize turnaround times by managing the off-loading of trucks in Zambia (warehouses, internal depot, customer designated locations, or specific requests from government authorities, etc.);
Ensure required arrangements are in place at all times, and communicated to the relevant Fleet team to enable timely release and offloading of trucks at offloading points – this includes weekends/holidays;
Where necessary proactively push for demurrage (VIP customers to be addressed internally in prior);

Ensure the end-to-end resolution of primary and secondary complaints, liaising with relevant stakeholders as required
Support the design and implementation of proactive strategies and techniques for customer engagement on issue resolution across different customer segments
Partner with key stakeholders including legal/compliance teams to drive the establishment of an effective complaints handling process that proactively manages risks
Develop and harmonize Service Level Agreements and ensure that resolution of complaints are within the SLAs
Manage a diverse range of complex complaints and disputes
Monitor complaint volumes & ratio by product/journey/channels to identify any emerging issues
Identify appropriate quality process solutions to address customer issues
Monitor and analyze statistics and trends on customer complaints across affiliates
Perform regulatory analyses and other related activities
Work with external regulatory stakeholders in relation to issue handling and monitoring
Prepare regular reports on complaints statistics, trends, escalations, and any other timely information
Managing day to day Contact Centre activities as per the defined KPIs
Conduct specialized outbound campaigns as per request
Monitor quality of customer interactions and TAT on inbound, outbound, FAQs and email channels
Hold weekly team meetings to discuss business changes, direction and gather customer feedback on products and services, and follow up with suggestions for improvement
Drive a culture of ensuring that all complaints received are registered and logged in the Bank’s Customer Relationship Management (CRM) and unique numbers assigned to customers for purposes of traceability of complaint, single view, and trend analysis
Drive a process to ensure that customers have access to adequate information on complaints’ handling process and escalation mechanisms that are easily accessible, clearly explained, independent, fair, accountable, timely and efficient
Conduct regular skills gap analysis and arrange for monthly training on the identified areas
Work with stakeholders to ensure customers provide regular feedback on their level of satisfaction of the timeliness and effectiveness of the Bank’s complaint’s management
QUALITY ASSURANCE
Conduct root cause analysis of complaints using a diverse range of contextual data from around the business to identify underlying issues
Analyze root causes of complaints to identify recurring themes and trends and make proposals to the Service Council to assist with organizational continuous improvement programs and initiatives
Documenting and reporting on product or service customer experience quality levels
Preparing and implementing quality assurance policies and procedures.

Coordinate internal resources and third parties for the flawless execution of the project
Ensure that the project is delivered on time, within the scope and budget
Assist in defining scope and objectives, involving all relevant stakeholders and ensure technical feasibility
Ensure resources availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Manage the relationship with clients/suppliers and all project stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/suppliers
Foster and maintain strong working relationship with staff
Meet with clients on a regular basis to report project status an clarify specific requirements for the project
Meet budgetary objectives and adjustments to project constraints based on financial analysis
Review all sub-contractors bids for completeness and accuracy
Oversee preparation and ensure execution
Negotiate with and select subcontractors to perform the work and do subcontracts
Prepare budget, develop project schedule, and coordinate material ordering
Identify and track all long lead items for the project path
Prepare for lead weekly progress meetings
Anticipate issues and proactively works towards solution and ways they can be avoided
Hold construction meetings, attend weekly progress meetings and prepare and share minutes
Facilitate project kick off workshops and produce the project initiation documents
Facilitate definition and approval of business requirements.
Establish relevant governance and communication structures for the designated project

Analyzing existing operations, crops, livestock, staff, and financial documents and recommending improvements.
Preparing plans and schedules for planting and harvesting and ensuring staff understands expectations.
Visiting the different divisions to inspect crops, livestock, and also perform tests on soil and water.
Ensuring seeds, fertilizers, pesticides, and other supplies are regularly restocked.
Scheduling repairs, maintenance, and replacement of equipment and machinery.
Handling the marketing and sale of products produced on the farm like fruit, vegetables, dairy, meat, and grain.
Ensuring all staff adheres to health and safety regulations.
Assisting with the recruitment and training of new staff members.
Collaborating with senior staff to prepare budgets and financial reports.
Building professional networks and keeping abreast of developments in agricultural science.

Assist in development of the annual brand strategies and Marketing plans
Execute all national marketing activities above and below the line in relation to the approved Marketing plan and promotions calendar timeously
Seek new opportunities to deliver against the brand plan and/or improve the plan
Implement and manage the full suite media plan, ensuring that expenditure and brand objectives are delivered on
Liaise with advertising agencies, strategic alliance partners and suppliers on advertising and promotional campaigns
Ensure all marketing collateral delivers on the WOW factor in conjunction with the relevant agencies
Assist in management of public relations and sponsorships where relevant
Assist in managing the development of a two-year innovation pipeline to meet brand objectives
Provide forecasts for promotions and new products to minimize write off costs
Drive menu optimisation with regards to pricing strategy and menu mix to achieve targeted average GPs and deliver value to the brand’s customer base
Manage and co-ordinate national menu roll-outs at least once a year in each country on each brand.
Manage branding and design of all consumer touch points (including signage, uniforms, packaging, restaurant look and feel, website etc) to ensure they align with brand CI
Assist in delivering on the brand’s digital and technology plan and manage the brand’s digital and social media activities
Utilise consumer research to gain consumer insights that drive decisions
Analyse sales data and report on the performance of promotions and products
Evaluate competitor pricing and report on a regular basis
Assist in management of the marketing budgets to ensure nil overspend
Ensure locality marketing promotions are aligned to brand strategy through the development of Locality toolkits and providing guidance & support to Locality marketers and Franchise Managers

Maintain the general ledger, including preparing journal entries, coding invoices, accounts analysis and reconciliation, closing
books monthly, setting up new accounts.
Assist outside auditors at year-end, including preparation of schedules, providing supporting documentation and explaining procedures.
Prepare monthly financial accounts, including preparation of monthly income statement and balance sheet, reporting on changes in financial position/budget variances.
Prepare monthly expenditure schedules as required by the Financial Manager.
Balancing group loan and current accounts.
Ensure statutory compliance throughout the department in respect of normal tax, VAT etc.
Prepare monthly AR transactions, including invoice generation.
Balance month end GL clearing accounts.
Recording and safe keeping of documentation.
Assist on stock take count.
Perform ad hoc projects for specific companies.
Assist with Creditor and Cash Book payments where necessary.
Processing of petty cash recon and prepare for payment.
Open new Vendor accounts.
Process monthly Expenses.
Balance month end GL clearing accounts
Review Cash Control account vs POS Balancing for Company Stores.
Daily recon of the cash-up reports for Company Stores.
Process monthly company store turnover journals.
Review weekly and month-end Company Owned Store Dashboard
Sign off COS supplier imports before processing
Monthly recon stock movement balancing to POS and GP reports for Company Stores
Review monthly COS GL listing for Company Stores
Company Store Bank reconciliations
Maintenance of the Fixed Assets Register
Attend stock counts at Company Owned Stores when

Ability to install, repair, service, test and troubleshoot equipment
Install new products, and test them to ensure they are working correctly
Perform maintenance, diagnose problems and come up with solutions to repair them
Order parts needed for repairs if needed
Repairing or replacing faulty equipment.
Fabricating any components required.
Fill out detailed reports and keep records on services that have been performed
Explain issues with equipment and repairs to customers
Build and maintain relationships with suppliers
Must be able to read blueprints and diagrams
Reading repair manuals and liaising with other professionals.

Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Keeps a safe and clean reception area and work are by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Prepares monthly statements by collecting data, analyzing, and investigating variances, and summarizing data and trends.
Prepares quarterly and annual statements by assembling data.
Complies with state tax filing requirements by studying regulations, adhering to requirements, and advising management on required actions.
Responds to financial inquiries by gathering, analyzing, summarizing, and interpreting data.
Provides financial advice by studying operational issues, applying financial principles, and practices.
Prepares special reports by studying variances, preparing budgets, and developing forecasts.
Accomplishes finance and organization mission by completing related results as needed.
Updates job knowledge by keeping current with financial regulations and accepted practices.

Working with marketing teams in all countries ensuring that Zambia marketing strategies and plans for each brand are aligned with that of the individual brands.
Manages, leads and develops the Brand Controller and their deliverables.
Works closely with the Product Controller ensuring complete alignment with Products, Menus and Promotions.
Develop and implement an annual Marketing Plan aligned with the brand strategy for each brand.
Develop and implement the promotional calendars for each brand.
Develop and manage Marketing budgets for each brand based on the collection of marketing royalties.
Implementation of best practices with regards marketing management and project management.
Development & maintenance of the digital and social media strategies per brand.
Assume accountability for all national marketing activities above & below the line.
Oversee the production of all marketing material, including printed documents, menus, media advertising spots / billboards, website content and social media accounts.
Effectively plan, manage and implement all menu changes across the brand portfolio according to the marketing calendars.
Lead and manage marketing team by providing tasks, objectives, strategies, and projects as well as their bi annual Score Cards.
Regularly interact with the brands marketing managers to receive information and updates on promotions / product changes and menu changes.
Compile and evaluate marketing reports and sales data along with Brand Controller.
Present regular updates and information to General Manager and Franchisees where necessary.
Prepare and present to General Manager comprehensive quarterly marketing updates.
Prepare statistical analysis to assist with decision making.
Management of all consumer research to gain consumer insights that drive strategic decisions.
Works with General Manager to incorporate marketing needs into overall company planning and strategy.
Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.
Organizes and attends company-wide and marketing events including: Mini Regionals, National Franchise Forums and roadshows.
Assists in securing access to major media channels and important sponsorships.
Travels to meet clients and attend conferences, trade shows, industry events, and seminars.
Management of all advertising agency & marketing vendors / stakeholders.
Coordination of National and Local Store Marketing Plans.
To review, implement and maintain effective internal communications to ensure that the team are kept informed of marketing objectives and activities.
Development and implementation of pricing strategies.
Presenting overview of the brand’s marketing to all new franchisees.
Interface with Product, Training, Operations, New Business & Regions.
Provide a supportive marketing role to the Retail and International Division.
Ensure all local store marketing campaigns align with the brand strategy.
Develop and implement marketing collateral in line with brand CI.
Management of public relations and sponsorships where relevant.
Assists in interviewing, hiring, orientation, and training of new marketing department staff
Adhere to and implements company policies and procedures
Stay abreast of national and international competitor product/innovation trends
Conduct regular competitor visits and report back to the Marketing team on product and price

Duties include:
Analyse current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures
Monitor performance indicators, highlighting trends and analysing causes of unexpected variance
Manage the continued development of budgeting, financial forecasting, operating plan and modelling tools
Ad-hoc reporting and analysis
Quarterly and monthly financial reports
Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programmes, menu pricing, new store roll outs as well as new projects
Develop financial models and analyses to support strategic initiatives
Analyse complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes
Supporting the Finance Manager and Department Heads with in-depth analysis
Prepare presentations
Responsible for promoting, driving and maintaining a safe work environment at all times and inspecting equipment for safety compliance and reporting any un-safe equipment, tools or practices
Attend to any other assigned tasks requested by management
Be a team player and ensure confidentiality at all times

Duties and Responsibilities include but are not subject to:
1. Manage and co-ordinate Procurement and Vendor Management, Facilities, Property, Logistics and Transport to ensure maximum benefit to the company
2. Ensure Centralization of procurement in the Affiliate
3. Deliver cost effective projects to achieve departmental, functional, and organizational strategic objectives
4. Provide guide to Management/Stakeholders on the cost benefit analysis of projects.
5. Manage and monitor project finance and cash-flow and maintain financial controls.
6. Liaise with finance to capitalize capital project expense in a timely manner to commence depreciation
7. Proactive performance management of external consultants, develop contractors and vendor / suppliers
8. Implement Health and Safety practices to minimize workplace injuries/hazards.
9. Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
10. Recognize success and develop talent within the organization, share skills with other areas of business
11. Proactively manage changes in project scope, identify potential crises and devise contingency plans
12. Manage and monitor lease renewals and rent escalations.
13. Provide accurate data on statutory obligations.
14. Develop and update Property Schedule.
15. Build and sustain strong tenants – landlords’ relationship vital to the success of the business
16. Vet and process Third party payments in a timely and efficient manner to ensure customer satisfaction.
17. Leasing with Statutory Bodies and Government agencies to ensure compliance
18. Manage the archiving system in the affiliate.
19. Manage efficiently all Hard Facility Issues in the company landed properties.
20. Implementation of yearly Planned Maintenance works in all buildings.
21. Budget and monitor expenditure to achieve financial targets.
22. Ensure maximum security in all buildings.
23. Advice on all risks associated with each of the property and provides an action plan to remedy/minimize the risk.
24. Ensure that all buildings are safe for use / occupation.
25. Create a conducive and clean environment for staff, customers and visitors.
26. Manage and monitor service providers to ensure that they deliver good service at a reasonable Cost.
27. Focus on regular monitoring standards and thorough training for team members to enable them to perform to meet business needs.
28. Exploring, identifying and tracking areas of savings.
29. Successful execution of operational management of all activities in the affiliate. Success to encompass meeting financial targets and “value” criteria whilst delivering a quality employee experience & customer experience for all buildings.
30. Achieving efficiency targets for building utilization and density of occupation.
31. Ensure timely reporting on all lease, valuation, and cost information on all Properties in the affiliate.
32. Ensure efficient utilization of company transport and logistics
33. Recruitment of Staff in the affiliate.
34. Liaising with Group Head BS for ensuring appropriate Structure for the affiliate.
35. Training, development and motivation of BS staff.
36. Identify and mitigate operational risks.

Duties and Responsibilities include but are not subject to:
Resolution of recon items with banks & mobile money
Resolution of unidentified receipts
Preparation of payroll
Ensure timely & accurate pmt of all local taxes
Ensure all licenses are in place and renewed on time
Get quotes in line with procurement policy
Create LPOs in procurement system
Approval of LPOs in line with policy
Issue of GRNs /Bills to confirm service has been delivered
Second approval of payment
Preparation of weekly monthly schedules
Accountability of all petty cash
Upload of all receipts to system
Preparation of Branch Disbursement templates
Provide support and all data requested by Auditors
Manage on the ground logistics
Support Group Treasury to provide info to funders
Scout for local funders and work with Grp Treasury to progress funding applications
Work with Treasury to find local FX risk management solution
Work with Group HR to: Issue & manage all staff contracts Manage medical and other insurances
Work with Grp Company Secretary to ensure Annual Returns are filed Company Registry is up to date
Ensure completeness of assets register
Manage procurement, tagging and transfer of fixed assets
Manage insurance of fixed assets
Manage banking relationships for forex approvals etc
Second compliance review
Creation of disbursement
First Approver in bank / mobile money
Daily & monthly disbursement reports
Payment of refunds
Posting of all receipts
Repayment reconciliation preparation
Production of Collection Analysis reports
PAR monthly movement
Vintage analysis
Due for Write offs
Development of IFRS 9 model and quarterly revision of parameters
Passing of mthly IFRS9 provn journals down to product and branch level
Daily preparation of bank recon for all bank & mobile money accounts
Resolution of recon items from internal posting issues
Review and disbursement of salaries
Payment of taxes and update in system
Payment of licenses
Create expense journals
Initiate payment of suppliers in line with Grp Policy (on 15th of mth)
First approval of payment

Provide leadership and mentoring for your subordinates, including on-going training and development, performance management.
Ensure your team’s work is of the highest quality with minimal to no re-work, all work areas are free from hazards and maintained to a high standard.
Ensure maximum equipment availabilities.
Diagnostic fault finding on mechanical, electrical and instrumentation systems.
Carry out routine maintenance and repairs to workshop equipment, while training subordinate employees
Repairing equipment, identifying and scheduling future planned repairs.
Work closely with Planners and contribute to preventative maintenance and continuous improvement going forward
Ability to use Root-cause analysis tools in investigating breakdowns and sub-standard performance of equipment.
Perform inspections on completed jobs.
Ensure maximum equipment availabilities.
Diagnostic fault finding on mechanical systems.
Repairing equipment, identifying and scheduling future planned repairs.
Adhere to safe working procedures for all work areas.
Maintain a high standard of housekeeping at all times.
Providing training to National Staff as needed to promote skills within the work force.
Ability to use Root-cause analysis tools in investigating breakdowns and sub-standard performance of equipment.
Perform inspections on completed jobs.

Provide leadership and mentoring for your subordinates, including on-going training and development, performance management.
Ensure your team's work is of the highest quality with minimal to no re-work, all work areas are free from hazards and maintained to a high standard.
Ensure maximum equipment availabilities.
Diagnostic fault finding on mechanical, electrical and instrumentation systems.
Carry out routine maintenance and repairs to workshop equipment, while training subordinate employees
Repairing equipment, identifying and scheduling future planned repairs.
Work closely with Planners and contribute to preventative maintenance and continuous improvement going forward
Ability to use Root-cause analysis tools in investigating breakdowns and sub- standard performance of equipment.
Perform inspections on completed jobs.
Ensure maximum equipment availabilities.
Diagnostic fault finding on mechanical systems.
Repairing equipment, identifying and scheduling future planned repairs.
Adhere to safe working procedures for all work areas.
Maintain a high standard of housekeeping at all times.
Providing training to National Staff as needed to promote skills within the work force.
Ability to use Root-cause analysis tools in investigating breakdowns and sub- standard performance of equipment.

Duties to include:
The role will also involve analysis of soil results and farmer recommendations, as well as travel to farms, attending field days and marketing events, so there will be a significant amount of travel.
Researching and promoting agricultural strategies to counter the effects of changes in soil, climate, weather, and pest damage.
Visiting fields to collect seed, plant, and soil samples.
Testing samples for nutritional deficiencies, diseases, or other changes.
Assisting with the plant sourcing, testing, and selection.
Keeping detailed records regarding fields, customers, crops, and samples.
Generating reports and presenting findings to management, clients, or other interested parties.
Conducting training on products and techniques through educational presentations.

Monitoring daily communications and answering any queries.
Preparing statutory accounts.
Ensuring payments, amounts and records are correct.
Working with spreadsheets, sales and purchase ledgers and journals.
Recording and filing cash transactions.
Controlling credit and chasing debt.
Invoice processing and filing.
Processing expense requests for the accountant to approve.
Bank reconciliation.
Liaising with third party providers, clients and suppliers.
Updating and maintaining procedural documentation.

Duties and Responsibilities include but are not subject to:
maintain, troubleshoot, repair, and improve the mechanical processes of the equipment/facilities at the Bakery
perform preventive maintenance and predictive maintenance of process equipment throughout the plant
troubleshoot and repair mechanical, electrical, electronic, hydraulic, and pneumatic equipment
create requisitions needed for parts and supplies
troubleshoot PLC and computer-controlled devices
liaise with the production team to improve efficiencies and time line production
liaise with the sales team to provide support in obtaining product samples and product information
look after the plant bakery, production scheduling, and all Quality Assurance in the Bakery.

Duties and Responsibilities include but are not subject to:
customer/site responsibilities.
— Carry out Mechanical and Hydraulic diagnosis and repairing of faults on the OHT
T284 trucks and all site machines including ancillary equipment as applicable and as directed.
— Carry out all required major and minor services on the T284 OHT and other customer/site machines as directed.
— Carry out pre and post repair running checks and commissioning as per OEM standards.
— Apply the concepts of hydraulics and basic electrics using the hydraulic and electrical schematic drawings.
— Correct and appropriate use of supplied tooling, demonstrating ownership by applying absolute “duty of care”.
— Interpret hydraulic and electrical drawings, and symbols, demonstrating the capacity to implement and/or dissemination of manuals, as an aid to repair the equipment in accordance with OEM standards.
— Perform equipment maintenance, inspection and repair of parts, support and monitor the processes of maintenance; highlighting and recommending corrective actions when anomalies are detected.
— Follow the part management and maintenance strategies as determined by the site management.
— Follow specific operating procedures.
— Follow specific maintenance procedures.
— Operation of plant and mobile equipment within limits of competence and training.
— Carry out inspections and audits on equipment as required.
— Undertake housekeeping and housekeeping inspections.
— Accurate completion of documentation including timesheets, maintenance requests and any customer/site specific documentation required providing specific work details and findings.
— Undertake training as required to improve knowledge and gain new skills.
— Maintain service and repair equipment in a safe and efficient manner.
— Conduct yourself in a manner, which is courteous, respectful and co-operative towards customers and personnel and deal ethically and honestly with all people and situations
— Acquiring knowledge of the machines to complete relevant processes.
— Follow reasonable directions by company and client, as directed by immediate superior
— Demonstrate willingness to work in other sections within the maintenance

— Carryout Electrical diagnosis and repairing of faults on the OHT T284 trucks, and all site machines including ancillary equipment as applicable and as directed.
— Carry out all required major and minor services to the T284 OHT and other customer/site machines as directed.
— Carryout pre and post repair running checks and commissioning as per OEM standards.
— Apply the concepts of electricity as direct current, alternating current calculation test, electrical capacity of cables, electrical circuit analysis and measurement units system using the electrical drawings.
— Correct and appropriate use of supplied electrical tooling and equipment such as voltage, current, resistance meters inlcuding Megger, hihg voltaje measuring kit.
— Interpret electrical and hydraulic drawings, and symbols, demontrating the capacity to implement and/or dissemination of manuals,as an aid to repair the equipment in accordance with OEM standards.
— Perform equipment maintenance, inspection and repair of parts, support and monitor the processes of maintenance; highlighting and recommending corrective actions when anomalies are detected.
— Follow the part management and maintenance strategies as determined by the site management.
— Follow specific operating procedures.
— Follow specific maintenance procedures.
— Operation of plant and mobile equipment within limits of competence and training.
— Carry out inspections and audits on equipment as required.
— Undertake housekeeping and housekeeping inspections.
— Accurate completion of documentation including timesheets, maintenance requests and any customer/site specific documentation required providing specific work details and findings.
— Undertake training as required to improve knowledge and gain new skills.
— Maintain service and repair equipment in a safe and efficient manner
— Conduct yourself in a manner, which is courteous, respectful and co-operative towards customers and personnel and deal ethically and honestly with all people and situations
— Acquiring knowledge of the machines to complete relevant processes
— Follow reasonable directions by company and client, as directed by immediate superior.
— Demonstrate willingness to work in other sections within the maintenance

Duties and Responsibilities include but are not subject to:
Preparing accounts and tax returns
Monitoring spending and budgets
Auditing and analysing financial performance
Financial forecasting and risk analysis
Advising on how to reduce costs and increase profits
Compiling and presenting financial and budget reports
Ensure that financial statements and records comply with laws and regulations
Keeping account books and systems up to date.

Duties and Responsibilities include but are not subject to:
Preparing accounts and tax returns
Monitoring spending and budgets
Auditing and analysing financial performance
Financial forecasting and risk analysis
Advising on how to reduce costs and increase profits
Compiling and presenting financial and budget reports
Ensure that financial statements and records comply with laws and regulations
Keeping account books and systems up to date.

To perform daily accounting tasks and manage month-end activities to ensure timely issue of cost reports incorporating key financial and non-financial KPIs.
Ensure timely and accurately preparation of profit and loss accounts, budget, cash flow, variance analysis and commentaries.
Prepare financial statements for internal and external use.
Reconcile spending with budget as part of job costing.
Analyse financial performance and forecast longer term limits.
Recommend methods and strategies for cutting cost.
Maintain records and support auditing efforts.
Advise company and/or department management on financial decisions.
Implement and promote compliance with processes and procedures surrounding creation of annual and quarterly forecasts.
Ensure appropriate evaluation and approval of capital expenditures.
Monitor and promote compliance by business Units with fixed asset policies.
Contribute to the development and enhancement of SAP budgeting and management reporting systems and add-on applications.
Analyzing key financial data and advising senior management on strategic planning.
Developing and implementing cost-effective financial policies and procedures, as well as mitigating financial risks.
Preparing financial reports and budgets, as well as controlling and forecasting income and expenditure.
Ensuring that financial management policies and procedures adhere to regulatory standards.
Performing financial recordkeeping, as well as protecting sensitive and confidential information.
Keeping informed of regulatory requirements and best practices in management accounting
CUSTOMER
External Auditors
All branches and Head Office Units
Credit Risk Management Department
Operations
Treasury
TEAM
Motivate, share ideas and provide on the job training for Fixed Assets unit and cost control/market intelligence unit as whole.
Other key responsibility will include: - Perform all other duties as reasonably assigned

Building Pipeline and Growth
Drive growth strategy by segmenting the Lusaka and Copperbelt market and identifying promising new customer opportunities within the above-mentioned sectors.
Be part of developing sustainable solutions and creating maximum value for both parties’ long term
Build a strong pipeline of new opportunities
Achieve personal growth targets through a well-balanced growth plan
Customer engagement and planning
Lead and maintain strategic customer conversations with key decision makers in the field of Air and Sea logistics to identify customer's business objectives, sector requirements and challenges
Identify and create future opportunities through assessing business trends in the sectors
Position yourself as a strategic resource in developing innovative solutions for the client’s industry.
Proactively identify new sub segments of the market by keeping up to date with changes
Presenting, winning & implementing the deal
Design good fitting solutions and present to customer
Ensure common understanding of service expectations with both the customer and the company
Working closely with other Divisions to develop and deploy effective solutions that meet the customer needs end to end
Develop commercially viable solutions that adhere to internal guidelines & commercial standards
Account management
Support our Customer Success Programme (CSP) & follow up activities to increase customer satisfaction year-on-year.
Regular customer face to face meetings supporting operational and tactical commitments
Use the latest BI Analytic tools to engage meaningfully on actual performance.
Strategic thinking and influencing
Align company solution with the customer strategy.
Seek new ideas and global practices that could have a meaningful fit locally
Understand key company business drivers (e.g., revenue, cost) & anticipate impact of business decisions & solutions based on the customer environment

Collect documents from the agents on time.
Open files for the documents collected and maintain the records.
Handle collections and deliveries of all shipments received at the branch.
Conduct Physical Inspections for the Branch to ensure all is in order.
Update delivery ledger and prepare delivery notes on time.
Run office administrative and messenger duties as may be required.
Planning of daily activities with your Manager ensuring that all tasks for the day are taken up.
Ensure smooth information flow between external contacts and the department on deliveries/collections.
Constant communication/update with the operations team on the work of the day or any other internal contact person.
Proper time management and route planning at all times ensuring all work is factored, avoiding repeated route visits.
Flexibility to attend to urgent errands as may be required from time to time.
Always drive responsibly and defensively to ensure no accidents happen ensuring the shipments are safe at all times.
Ensure you keep tabs of the vehicle servicing and maintenance schedules at all times. Minimal to acceptable maintenance costs.
Ensure the company vehicle you are responsible for is clean and presentable at all times.
Adhere to the Company rules and regulations on use of vehicles, traffic rules and regulations and the county by laws at all times. Zero traffic offences at all times.
Ensure the vehicles are safe, locked and content secure at all times while on transit or parked.
High discipline and conduct, courtesy and good work ethics, maintaining high level of professionalism at all times.
We ensure you are reachable on the phone at all times while on duty to facilitate flawless communication.
Always be proactive in arranging pick up and drop schedules.
Ensure you adhere to the safety measured provided at all times.
Ensure to follow all the established SOPs

Provide accounting and clerical support to the accounting department
Type accurately, prepare and maintain accounting documents and records
Prepare bank deposits, general ledger postings and statements
Reconcile accounts in a timely manner
Daily enter key data of financial transactions in database
Provide assistance and support to company personnel
Research, track and restore accounting or documentation problems and discrepancies
Inform management and compile reports/summaries on activity areas
Function in accordance with established standards, procedures and applicable laws
Constantly update job knowledge

Business and Financial performance
• Deliver on and sustain the Airtel – Bank agreement for delivery of a full bouquet of services with 6 major components namely:- Transfers and Remittance, Financial Inclusion Initiatives, Distribution Synergy, ATM cash-out, GSM solutions and BIN Sponsorship for profitability
• Leads the process to identify and evaluate our internal digital asset capabilities and strengths. Assesses external digital opportunities and threats as key inputs to making the best decisions on business strategy, given digital realities for more effective sales and market penetration.
• Leads the development of the digital sales business strategy, roadmap and execution that supports CMB’s aspirations for each line of business and product.
• Manage the digital sales conversion strategy, digital sales and channel performance.
• Innovating business models and developing new channels or business transformation
Leadership and people management
• Inspire, motivate and guide team members.
• Foster an environment of collaboration
• Set, monitor, provide and reinforce overall team performance including feedback and improvement.
Customer Experience
• Lead the improvement of Consumer Banking digital sales processes and pipeline management, delivering measurable uplifts in both end-to-end customer experience and sales performance.
• Partnering with Data and Analytics team, leveraging on Artificial Intelligence on other behavioural data tools to make the best use of customer insights to shape and evolve the digital sales experience.
• Establish and sustain a customer-centric business culture, leveraging on technology and innovation.
Process Control and Operational Performance
• Act as a thought-leader on emerging digital business models and technologies
• Transform the Consumer Banking business digitally.
• Projects – delivery technology solutions to the business
• Relationship management with all key stakeholders (Internal and External) to understand direction and enable business growth.
Strategic Initiatives
• Conduct business process reviews to identify, document, and classify process-related pain points with likely technology levers for prioritization based on impact potential (e.g., revenue impact, service quality consequences, cost implications)
• Become a strategic partner to the marketing and business functions to influence and support acquisition across digital marketing channels.

Works with clients to determine initial goals and requirements for the space to be designed.
Collaborates with architects, engineers, painters, and builders to further understand how interior space should function, appear, and be furnished.
Analyzes movement and use patterns of the space.
Prepares sketches or other visual aids to demonstrate preliminary designs to client.
Consults with client to select materials, furnishings, and décor.
Uses design applications to prepare and illustrate final plans.
Determines timelines and project costs and presents accurate estimates to clients.
Orders or obtains necessary materials, adhering to project and budget specifications.
Oversees the installation of materials, furniture, and other design elements.
Ensures client satisfaction by visiting the project on completion with the client; resolves any complaints or concerns.
Maintains current knowledge of trends and materials, techniques, and other developments in interior design.
Performs other related duties as assigned.

Duties and Responsibilities include but are not subject to:
Actively collect and give feedback on market information about tyre performance and competitor data
Ensure that a high level of customer satisfaction is provided for the service and support to our customer fleets
Provide a high level of hands -on service and technical advice for customers

Duties and Responsibilities include but are not subject to:
Attending to customer enquiries
Generating quotations as requested
Enquiries to LEC (LAF on special occasions )
Weekly Customer ETA report
Stock Purchases from factories
Perform maintenance and updates on purchase orders
Generation and updates of sales orders
Generation of outstanding Purchase orders report
Weekly generation of outstanding orders report
Weekly report of fast moving items.
Utilizes ERP system to perform inquiries on transactional history, where used and planned inventory movement in support of inventory reconciliation, receipt, transfer and shipment.
Confers with Parts Manager regarding stock procurement, quality and availability.
Participate in all Stock take activities

To manage a client book and proactively reach out to ensure client satisfaction/retention while continuously hunting and closing new business.
The role is for a dynamic, high-performing Account Exec with experience selling technology and/or other services over the phone, by email, and face to face meetings. The person will be responsible for managing a client book and proactively reaching out to ensure client satisfaction/retention while continuously hunting and closing new business.
Main Responsibilities
Create detailed sales plans and pipelines to sustain and surpass targets
Manage the entire sales cycle from: finding a client; securing a deal; completing delivery
Promote new products / services to existing customers
Provide professional aftersales support to retain customers and increase loyalty
Champion customers complaints and queries to ensure prompt responses and satisfactory resolutions
Advocate for the customer within the organization
Report on the status of the customers and keep accurate records of sales and payments data
Attainment of performance objectives
Any other duties or tasks that may be assigned
General Responsibilities
Drafting of Contract – S & M; Capacity; SRA and Tenders
Ensuring Statutory Requirements are met
Debt Management
Coordination with Logistics

Responsible for the planning and organization of daily loads to customers.
• Responsible for the full administrative duties of the Zambian Depot.
• Supervise in co-operation with drivers that loads are secured and protected.
• Ensure that the goods returned and claims by customers are correct.
• Ensure effective pallet counts and recons daily.
• Responsible for the picking of stock.
• Responsible for stock control and warehousing.
• Effective and timeously deal with customer queries and complaints.
• Ensure general cleanliness of the warehouse.
• Responsible for the maintenance of vehicles, forklifts and loading equipment.
• Ensure that orders and invoices are accurate, as well as captured accurately.
• Responsible for the general infestation control on the premises.
• Comply to Health & Safety standards.
• Effectively monitor vehicle utilization. Ensure that fleet is operational, and that maintenance and repairs are carried out.
• Ensure good level of productivity.
• Ad hoc tasks as instructed by Superiors.

Responsible for:
Recruitment, Induction, Onboarding, and employee engagement activities
Providing timely employee relations and industrial relations advice to management, including assisting with NEC negotiations
Payroll and remuneration
Records management Supporting the HR Manager in delivering key HR projects eg policy and procedure review, remuneration reviews

recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation
preparing promotional materials and displays
liaising with head office.

Duties and Responsibilities include but are not subject to:
Achieve Production Targets: Support development of production targets – and then hit them
Harvest volumes
Production cost
Key production metrics, including but not limited to: FCR, ABW, and cycle times
Lead long-term production planning with regard to labour and asset requirements
Utilize a Robust Planning Process to maximize utilization of production infrastructure (in particular cages and hatchery ponds) while matching supply (harvest volume & ABW) to demand
Oversee detailed planning and coordination between Hatchery and Lake Operations
Present accurate and up-to-date harvest forecasts to Commercial Division
Manage final harvest schedule jointly with the Commercial Division in order to maximize profitability to the company
Implement Management Systems which drive Operational Excellence and Product Quality
S.O.P. mapping, documentation, and optimization across production operation
Contribute toward development and implementation of a standardized and replicable production system
HACCP and ASC certification
Systematically utilize best-practice tools, for example: Autonomous
Maintenance, 5S, Visual Management, and Root Cause Analysis
Drive Technical Advancement and establish clear leadership within the tilapia industry
Capture data accurately and thoroughly across all steps of production
Oversee the design and execution of controlled trials which enable refinement of the production process
Seek out, validate, and adopt industry-specific best practices
Facilitate progress in selective breeding, biosecurity, and other relevant programs
Processing. Ensure quality and food safety practices are maintained at a consistently high standard, and that processing plant output is optimized for customer needs.
Engineering: Ensure maximum availability of assets, inclusive of the implementation of effective programs of Preventive Maintenance and Autonomous Maintenance
Security: Ensure that the Security Department effectively protects assets, builds employee support for security efforts, and maintains order on the site and the lake
Effective Budget Process: Plan and control costs across all production departments
Reporting: Measure and analyse operational performance, and clearly communicate results to the CEO, Executive Team, and Board
Site Development: Take ultimate responsibility for the design, construction, and commissioning of significant expansion projects
Establish and maintain a professional and attractive workplace / farm appearance
Organizational Development: Build a strong organization capable of achieving production goals today and in the future
Coach and develop direct reports. Facilitate regular feedback sessions across all teams
Ensure team structures are clear, logical, and suited to production requirements
Recruit and foster a strong local corps of team leaders and management candidates
Industrial Relations: Seek to maintain a positive IR climate through the engagement of employees in the organization, resolution of HR and employee welfare issues, and through culturally-aligned employee management
Culture: Actively cultivate a culture which is representative of values agreed by management team, Board, and Shareholders
EHS: Bring the production site to appropriate standards of safety, health, and environmental management Oversee a systematic minimization of risks to employee safety
Ensure environmental impact of production operations meets company and stakeholder standards (in particular the IFC Performance Standards)
Execute monitoring program which meets the relevant regulatory requirements
Regulatory Compliance: Ensure production operation is in compliance with all relevant regulations, working together with any other employees focused on regulation
Local Stakeholders: Maintain productive relationships with the local Chief, DC, District Council, community, and any other relevant local stakeholders

Duties and Responsibilities include but are not subject to:
Develop a marketing communications plan including strategy, goals, budget and tactics
Develop media relations strategy, seeking high-level placements in print, broadcast and online media
Coordinate all public relations activities
Direct social media team to engage audiences across traditional and new media
Leverage existing media relationships and cultivate new contacts within business and industry media
Manage media inquiries and interview requests
Create content for press releases, byline articles and keynote presentations
Monitor, analyze and communicate PR results on a quarterly basis
Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
Build relationships with thought leaders to grow industry awareness
Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations
regarding communication strategy surrounding them

Determining the details of each delivery.
Collecting and loading stock in a manner that prevents breakage.
Ensuring that the truck has sufficient fuel at all times.
Informing clients and your Manager of potential delays.
Stopping for frequent rest breaks along the journey.
Delivering stock to clients on or before each deadline.
Completing, storing, and submitting all necessary documentation.
Paying all pertinent tolls as you drive to and from destinations.
Keeping track of all reasonable expenses and submitting proof thereof to obtain refunds.
Reporting all vehicle-related issues for urgent attention.

Ensuring prompt perfection of securities to protect the Bank
Issuing prompt Legal Opinions to the Bank and Branches in line with existing Policies Laws and regulation
Advise on security documentation in respect of Credit Request and ensuring such documents are properly executed before disbursement of facilities
Ensure safe keeping of security documents in line with best Industry Practices
Ensuring lease agreement and all agreements executed by the Bank contain terms beneficial to the Bank 
Represent and project the Bank’s Interest in forums for contemporary issues in the Banking industry
To undertake general office administration and attend to litigation cases and crisis issues bank wide, with a view to mitigating the bank’s contingent liabilities.
Assist in debt collection by handling debt collection cases internally and by working closely with Head EWRR on cases being handled internally and by the external lawyers.
Handle and respond to all Garnishee Orders, and any enquiries by authorized bodies on the Bank.
Review all Legal Documents and Contracts.
Advise the Bank on key Regulatory and Statutory developments that impinge the business of the bank.
To carry out any other duties that may be assigned from time to time.
Identify expertise required to implement business strategies, in terms of roles and skills
Facilitate preparation and execution of all security documents for and on behalf of the bank.
Review all legal files and security documentation and ensure that the same adequately cover all risks
Advise shareholders and stakeholders on key regulatory and statutory developments that impinge the business of the bank.
Ensure that the bank is adequately represented on all legal and other matters
Ensure that all securities offered are duly completed and registered Offer guidance to the Branches on all legal issues and provide training to Bank Staff to raise legal awareness.
Ensure that evidence in all court proceedings where the bank is a party is availed.
Attendance and preparation of Minutes of Departmental Meetings and any other meetings as may be requested by the Head Legal/Company Secretary.
Taking appropriate action against loan defaulters from sending out demand notices to finalization of matters under litigation.
Liaison with external advocates in respect of litigation.
Attending to Litigation matters.
Availing opinions on legal issues affecting the Bank
Gather, analyse and maintain data and information on Legal cases
Maintain and coordinate the Contracts, Guarantees, Securities Registers.
Ensure implementation and compliance with operational instructions from Legal and Audit missions

Managing day-to-day activities in the workshop including but not limited to:
Making sure company work process is adhered to in his area of responsibility
Together with Engineering staff, evaluate and decide on best repair method
Work scheduling
Work supervising
Work quality is maintained at highest possible level
Work area tidiness
Maintain sufficient level of tools and consumables for uninterrupted operation
Tools are kept in good working order
Continuous improvement of above
Contributing to the profitability of Company as a whole Staff
Improving staff performance by identifying needs to effect it (tools, work conditions, training etc.)
Developing and tutoring apprentice artisans
Managing staff time attendance
Having regular staff and work progress meetings
Health and Safety
Drawing up Risk Assessment for work and machines used in his area of responsibility
Holding safety training and safety awareness sessions with staff in his area of responsibility
Enforce safety regulations and wearing of compulsory PPE
Ensuring that all hazardous or harmful materials used are identified, handled and stored properly
Effort must be made to, if possible substitute such substances with food grade products
Ensuring that hazardous areas are clearly marked and compulsory PPE signs are displayed
Ensuring the safety of visitors/customers upon entering the workshop
Administration
Ensure that all documents (Condition reports, Check sheets etc.) are dully completed, evaluated, signed and filed.
Maintain Health and Safety file (for each member and each machine)
Participate in creating the Budget for workshop operations and then keep operations in line with it

Carryout maintenance and component replacements in all areas relative to customer/site responsibilities.
Carryout Electrical diagnosis and repairing of faults on the OHT T284 trucks, and all site machines including ancillary equipment as applicable and as directed.
Carry out all required major and minor services to the T284 OHT and other customer/site machines as directed.
Carryout pre and post repair running checks and commissioning as per OEM standards.
Apply the concepts of electricity as direct current, alternating current calculation test, electrical capacity of cables, electrical circuit analysis and measurement units system using the electrical drawings.
Correct and appropriate use of supplied electrical tooling and equipment such as voltage, current, resistance meters including Megger, high voltage measuring kit.
Interpret electrical and hydraulic drawings, and symbols, demonstrating the capacity to implement and/or dissemination of manuals, as an aid to repair the equipment in accordance with OEM standards.
Perform equipment maintenance, inspection and repair of parts, support and monitor the processes of maintenance; highlighting and recommending corrective actions when anomalies are detected.
Follow the part management and maintenance strategies as determined by the site management.
Follow specific operating procedures.
Follow specific maintenance procedures.
Operation of plant and mobile equipment within limits of competence and training.
Carry out inspections and audits on equipment as required.
Undertake housekeeping and housekeeping inspections.
Accurate completion of documentation including timesheets, maintenance requests and any customer/site specific documentation required providing specific work details and findings.
Undertake training as required to improve knowledge and gain new skills.
Maintain service and repair equipment in a safe and efficient manner
Conduct yourself in a manner, which is courteous, respectful and co-operative towards customers and personnel and deal ethically and honestly with all people and situations
Acquiring knowledge of the machines to complete relevant processes
Follow reasonable directions as directed by immediate superior.
Demonstrate willingness to work in other sections within the maintenance environment.
Maintain customer additional plant as and if directed.
Carryout associated administrative duties as required.
Liaise about any safety and operational issues identified
Demonstrate and apply a mythological approach to fault finding and diagnosing.
Report to work on time
Any other duties as requested by the Project Manager, Product Advisors
and Management.

Provides technical leadership to customers’ technicians
Diagnoses failed components
Troubleshoots and repairs mechanical, hydraulic and electrical systems
Completes and Submits failure and field modifications report
Collects and reports system download information
Participates in the rebuild of selected components
Interfaces with customers
Works closely with warehouse personnel to ensure all parts are correctly recorded
Works closely with engineering and maintenance on product support and development
Compiles parts lists ,as needed
Promotes safe work habits and environment
Understands and complies with quality assurance requirements
Ability to be shift leader on excavator assemblies and major rebuilds

Set up machinery for operation
Start machinery and make adjustments to machinery when necessary to improve performance
Operate machinery and equipment according to instructions
Troubleshoot issues and perform maintenance
Perform quality control, follow reporting and recordkeeping procedures, and report problems to supervisor
Comply with all safety and health regulations
Clean machinery and maintain cleanliness in work area

Design and implement plans for the effective use of material and labor resources to achieve manufacturing target
Supervise the operations of manufacturing personnel to ensure a manufacturing process is within budget and time schedule
Oversee the hiring, orienting, and training of technical production employees to ensure a competent workforce
Conduct studies and research to discover a more effective approach to production
Oversee the regulation of work shift to ensure proper workload distribution
Monitor a manufacturing team to ensure operations are in compliance with health and safety standards
Schedule the maintenance of production equipment and machines to ensure efficient operations
Analyze and provide solutions to manufacturing challenges or problems
Liaise with the quality assurance department to ensure product quality and specification are consistent
Conduct assessments to identify mechanical and procedural limitations that minimize work efficiency
Monitor and control a production process to adjust operations in event of a problem
Collaborate with marketing and sales staff to implement strategies that’ll improve the marketability of manufactured products
Oversee the procurement of raw materials and equipment required for manufacturing

The primary role of the Dispatch Manager is to oversee all Dispatch & Warehousing activities of table eggs & processed chicken.
he Dispatch Manager is responsible for managing the warehousing and dispatch of processed chicken and table eggs sales as per set budget & KPIs.
Responsible for ensuring that table eggs & processed chicken warehouses are stocked to avoid stockout & as per SOPs Outcomes/Indicators:
Receives main distributor/customer requirements (Pacman) weekly and ensures Pacman is fulfilled at daily Production meetings
Oversees daily dispatch quantities with Dispatch Supervisor.v Uses data to manage the day to day operations & make decisions with the Sales Executive.
Checks table eggs warehouse with Egg Stock Controller daily to assess that all products have been stored as per SOPs.
Follows up on all NC issues raised during daily check with Stock Controllers.
Responsible for the efficient use & maintenance of all allocated assets including vehicles, office and facility premises & equipment.
Attends all meetings as per meeting schedule.
Stock level.
Responsible for managing all Dispatch activities of table eggs & processed chickens. Outcomes/Indicators:
Plans & manages daily truck availability and randomly checks drivers’ checklist.
Uses tracking randomly to check truck movements
Follows up on all truck maintenance & repairs
Maintains and keeps relevant database up to date
Authorizes all requisitions from Central Stores
Responsible for leading, managing & developing a high performing Dispatch team aligned with Company HR Ensures that the whole team understands, applies & commits to the Company Values, Team Behaviours & Code of Conduct.
Must be a role model for our values and behaviours.
Drives a collaborative approach to problem solving.
Effectively resolves any conflict in a professional, measured & timely manner.
Reviews, updates & approves SOPs with designated team members, Internal Audit & QA.
Ensures 100% compliance with SOPs.
Ensures all company reporting deadlines are met.

Completed all team member performance reviews.

Supervisory Responsibilities:
Oversees the ongoing operations of all divisions in the company.
Manages and directs the company toward its primary goals and objectives.
Oversees employment decisions at the executive level of the company.
Leads a team of executives to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion.
Promotes communication and cooperation among divisions to create a spirit of unity in the organization.
Duties/Responsibilities: Works with the board of directors and other executives to establish short-term objectives and long-range goals, and related plans and policies.
Presents regular reports on the status of the company's operations to the board of directors and to company staff.
Oversees the organizations financial structure, ensuring adequate and sound funding for the mission and goals of the company.
Reviews the financial results of all operations, comparing them with the company's objectives and taking appropriate measures to correct unsatisfactory performance and results.
Ensures the company's compliance with all applicable laws, rules, regulations, and standards.
Negotiates with other companies regarding actions such as mergers, acquisitions, or joint ventures.
Serves as the company's representative to the board of directors, shareholders, employees, customers, the government, and the public.
Performs other related duties to benefit the mission of the organization.

Duties and Responsibilities include but are not subject to:
The Project Manager will be responsible for such tasks as:
1. Monitor deadlines and progress of all projects to meet client expectations.
2. Ensure client communication is handled properly for each project.
3. Manage quality assurance on projects.
4. Evaluate new project specifications to determine feasibility and requirements.
5. Ensure staff is properly allocated to project needs.
6. Oversee existing training protocols and devise new, data-driven methods to enhance employee performance.
7. Contribute to the development of a high performing, inclusive culture
8. Resolve project issues with the team and escalate issues to executives and clients.
9. Review equipment needs and make recommendations to executives, such as hardware, software, and subscriptions.
10. Evaluate the performance of Data Specialists and provide candid and timely feedback.

Supervising and overseeing the direction of the project, ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
Liaising with the client, other construction professionals and, sometimes, members of the public
Coordinating and supervising construction workers
Selecting tools and materials
Making safety inspections and ensuring construction and site safety
Checking and preparing site reports, designs and drawings
Maintaining quality control procedures
Finding ways to prevent problems and to solve any that crop up
Assessing and minimizing risk
Writing reports and keeping on top of paperwork

Duties and Responsibilities:

•            Maintaining inventory to the value of circa R23,4mn at any given moment in time
•            With above stock items and daily movements in stock, daily stock takes to be performed and reconciled with our ERP system (Syspro).
•            Daily cash&bank reconciliations to be done.
•            Sourcing of forex and negotiations with financial service providers on most competitive rates in the market
•            Understanding of transfer pricing policies and repatriation of funds from Zambia to SA
•            Monthly management accounts and consolidation reporting to be done to Africa BU.
•            The building of a strong relationship with the ZRA and corresponding representative on site regarding submitting and payment of excise duties
•            Processing of monthly ZRA returns, submission and reconciliation of returns (VAT, PAYE,Income Tax)
•            Customer relationship of utmost importance and include:

- processing of customer orders & tax invoices once truck loads departing warehouse and risk transferred
- Distribution of monthly statements and reconciliations to ERP system
- Query resolution, incl debit notes, discounts, etc.
•            Supplier engagements and negotiations, with tasks including:
- Processing of operational expenses
- monthly statement reconciliations
- annual price reviews and relationship building

•            Segregation of duties in Zambia relating processing of transactions on ERP System
•            Internal audit requirement for strong financial resource from a financial control perspective

Duties and Responsibilities:

* Installing new vehicle wiring systems.
* Installing and troubleshooting immobilizer and alarm systems.
* Gathering information from customers about issues with their electrical system.
* Diagnosing electrical issues and proposing a course of action.
* Providing customers with estimated time and cost for repairs.
* Repairing and replacing faulty wiring or electrical systems.
* Servicing of electrical automotive parts.
* Servicing and repairing electrical systems on agricultural vehicles.
* Maintaining a clean working environment.
* Completing job reports and processing paperwork.

Supervising and training staff.
Creating and managing the staff, maintenance, and work schedules.
Overseeing work to anticipate, detect, and address factors that impede operations.
Enforcing safety regulations and protocols.
Conducting performance reviews with staff.
Meeting with management to deliver feedback and develop work optimization strategies.
Implementing strategies to optimize workflow and operational efficiency.
Ensuring that all equipment and machinery are properly operated and maintained.
Monitoring inventory levels and replenishing supplies as needed.
Performing administrative tasks such as updating and filing equipment orders, stock receipts, and staff schedules.

Liaise with Producer and Director to identify and define project requirements, scope and objectives.
Work closely with the Producers and Director to find the best possible actors for the different roles in the movie.
Break up the project into doable action points and set timeframes and schedule.
Assign tasks to your team of assistants and ensure that the casting process goes smoothly, according to the plan that’s set alongside the producers.
Make sure the Producer’s and Director’s needs are met as the project evolves.
Help prepare budgets.
Monitor project progress and handle any issues that arise.
Use tools to monitor working hours, plans and expenditures.
Issue all appropriate legal paperwork ( e.g contracts and terms of agreement).
Create and maintain comprehensive project documentation, plans and reports. Read the script and create a list of all characters in the screenplay, and label them as main characters, supporting characters, and extras.
Create a character brief for each role as described in the script indicating the personality, gender, age, look, demographic, language and any other information related to the character.
Developing a strategy for the execution of the casting plan, presenting it to producers for approval.
Strategy must include but not limited to : Street Casting, Call Outs, Advertisement in relevant locations, Sourcing professional actors... etc
Recruiting, Leading, Training and Managing the casting team for the execution of the approved strategy.
Pre-select potential candidates and upload them on the online casting directory (training provided).
Provide updates to the Producers and Director on a regular basis.
Organise call backs with potential talents based on the director’s selection.
Coordinate casting filming sessions

• Ensure cost effective warehousing, receiving and dispatching of finished goods.
• Limit write off and losses within the warehouse.
• Provide a high standard of customer service, both internal and external.
• Maintain good housekeeping.
• Ensure warehouse complies with QC and risk management policies.
• Effective management of subordinates.
• Accurate and timeous completion of reports.
• Coordinate monthly stock counts.
• Completion of Daily/Week/monthly reports.
• Have an understanding of logistics procedures and excise tariffs.
• Coordinate reworks.
• Coordinate direct deliveries.

Duties and Responsibilities include but are not subject to:
Manage the Quality Department and all its activities (includes QC and QA)
Implement Strategic Quality Objectives in line with the Corporate Policy.
Identify and track quality problems and gaps where improvement is needed.
Use quality tools to determine root causes of quality issues.
Prioritise high-value quality projects and manage the projects to completion.
Analyse quality trends and present it in a monthly report to plant management and corporate management.
Train and communicate other department’s management regarding the benefits and need for quality.
Working closely with clients and internal business units to resolve quality issues.
Manage the Implementation and Maintenance of the Food Safety Management System (ISO22000).
Liaise with external certification bodies, Legal and Regulatory bodies, Suppliers, etc.
Work closely with other departments, like R&D, Sales, Marketing, Distribution
Supervise and mentor senior staff in the Quality Department, including assessment of their work (KPA)
Recruitment of Quality Staff in conjunction with HR.
Input into activities of Central Quality and Other Plants through partaking in Quality Indaba, Discussions, Sharing Documentation, Knowledge and Experience.

Our client a leading regional transport company is looking for an Errand Person/Driver that has experience (and licence) in driving motorbikes
The role will be based in Lusaka
Must have a Class A drivers licence
Duties include: general errands, deliveries, document deliveries and any other duties as required

Duties and Responsibilities:

• Ensure cost effective warehousing, receiving and despatching of finished goods. • Limit write off and losses within the warehouse.
• Provide a high standard of customer service, both internal and external.
• Maintain good housekeeping.
• Ensure warehouse complies with QC and risk management policies.
• Effective management of subordinates.
• Accurate and timeous completion of reports.
• Coordinate monthly stock counts.
• Completion of Daily/Week/monthly reports.
• Have an understanding of logistics procedures and excise tariffs.
• Coordinate reworks.
• Coordinate direct deliveries.

Duties and Responsibilities:

• Loading, unloading, shipping, and receiving warehouse items.
• Transporting materials to different locations within the facility.
• Optimizing loads to ensure operational efficiency.
• Securing loads to the machine before transportation.
• Inspecting for damages to vehicles.
• Scheduling vehicles for maintenance and repairs.
• Operating and managing technical equipment.
• Managing inventory by utilizing RF scanning equipment.
• Picking and wrapping orders for shipment.
• Identifying workplace safety hazards.
• Adhering to safety management standards.
• Adhering to production schedules.

Duties and Responsibilities:

•            Maintaining inventory to the value of circa R23,4mn at any given moment in time
•            With above stock items and daily movements in stock, daily stock takes to be performed and reconciled with our ERP system (Syspro).
•            Daily cash&bank reconciliations to be done.
•            Sourcing of forex and negotiations with financial service providers on most competitive rates in the market
•            Understanding of transfer pricing policies and repatriation of funds from Zambia to SA
•            Monthly management accounts and consolidation reporting to be done to Africa BU.
•            The building of a strong relationship with the ZRA and corresponding representative on site regarding submitting and payment of excise duties
•            Processing of monthly ZRA returns, submission and reconciliation of returns (VAT, PAYE,Income Tax)
•            Customer relationship of utmost importance and include:

- processing of customer orders & tax invoices once truck loads departing warehouse and risk transferred
- Distribution of monthly statements and reconciliations to ERP system
- Query resolution, incl debit notes, discounts, etc.
•            Supplier engagements and negotiations, with tasks including:
- Processing of operational expenses
- monthly statement reconciliations
- annual price reviews and relationship building

•            Segregation of duties in Zambia relating processing of transactions on ERP System
•            Internal audit requirement for strong financial resource from a financial control perspective

Engage with local commercial farmers to promote company agricultural contracting services
Utilize computer software to create plans and detailed blueprints
Troubleshoot problems that may come up during the agricultural season
Scheduling of daily workflows
Monitor daily productivity of contracted equipment
Set daily work programmes
Ensure compliance with Health & Safety standards

Duties and Responsibilities include but are not subject to:
Sales
Using a thoroughly honed sales process, lead your team to exceed revenue targets set for the country. This includes prospecting and developing relationships, negotiating contract terms, documenting activity, and thoroughly following up on all issues pertaining to sales
Negotiate and close deals in a timely manner while executing to your own, individual sales quota
Analyse key financials, growth & profitability and mitigate any gaps between performance vs. target
Accountable for the pipeline roll up and forecast process
Distributor (outside sales) management
Have a finger on the pulse of your market, addressing threats and/or opportunities
Build brand equity by ensuring a superior customer experience, whether this be direct consumers or intermediary clients, servicing both the formal and informal trade markets
Be an effective storyteller, championing our unique value proposition – this includes having a thorough understanding of our product quality, the production value chain, and the role we play in the communities we serve. Understand how this compares to our competitors or industry disruptors Strategy
Collaborate on setting the sales strategy and operating plan for your market and execute to this plan with precision
Leadership
Lead across a multifunctional team to ensure the effective execution of the sales plan Hold the sales team (both inside and outside sales teams) accountable to the sales forecast, unblocking challenges proactively
Champion product expertise and market knowledge within the sales team and broader business to develop domain expertise
Proactively advance employee engagement and develop a meritocratic, high performing corporate culture
Stakeholder Engagement
Develop and maintain excellent relationships with relevant internal and external stakeholders – you are the face of the brand!
Communicate effectively and establish credibility throughout the organization and with the Board of Directors as an effective developer of solutions to business challenges
Be an effective and enthused brand ambassador, continuously building brand equity within market and across all stakeholder groupings

Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing organization standards.
Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.
Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change.
Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
Maintains working relationship with the union by following the terms of the collective bargaining agreement. Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

Duties and Responsibilities include but are not subject to:
Handling calls and online customers.
Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing paperwork (yes, there’s always admin to do) Handling complaints (from both staff and customers)
Helping to hire new staff
Reporting to senior management / personnel when required

Duties and Responsibilities:

* You will be responsible for promoting commercial products throughout a designated sales area, this will be achieved by:
* Representing and selling the Company's products to the Industrial / Automotive sectors within a designated area.
* Visit new and existing customers and offer the best service and advice.
* Ensure customer backup service and satisfaction.
* Keeping Sales Manager informed of progress, attending sales and training meetings.
* Adopt strategies to increase sales and secure new customers.

Duties and Responsibilities include but are not subject to:
The role has process operational improvements accountability.
Develop training material and organise on job training of Control Room Operators.
Identify control system deficiencies and propose improvements options.
Collaborate with both operational and technical teams to drive implementation of improved operating strategies in the field of operation.
Participate in downtime analysis discussions and propose solutions to avoid reoccurrence.
Maintain process data Management and automatic reporting systems in the absence of Business Information Coordinator.
Create monitoring trends, dashboards and increase ability of Control Room Operator to use them so as to make good production decisions.
Drive implementation and introduction of advanced control technologies to improve operation and production. Manage expert system and analysers in the absence of expert system administrator.
Establish data and info needed by operational team for each section of the plant to increase process parameters and KPI visibility so as to improve their control and impact on production.
Maintain HSE standards, promote them where possible, ensure all safety incidents are reported promptly and addressed, and maintain a very high standard of general safety;
Drive skills transfer and training, with the aim of increasing competencies and skillsets in senior and control room staff where possible, in understanding how to use data,
Control and reduce operational costs;
Implement culture – “Smarter, Bolder, Driven;” Perform any other duties as assigned by Process Management.

Duties and Responsibilities include but are not subject to:
Receive walk-in customers, phone and email orders from commercial/industrial customers, retail outlets and individual customers while providing the highest level of service.
Identify customer needs, then invoice the customer correctly & accurately by writing out manual, handwritten invoices.
Working with warehouse team, monitoring stock levels for reordering, avoid stock outs & overstock items.
Manage client orders with manual order filing system.
Understanding customer needs and sending quotations using spreadsheets (e.g. Excel)
Maintaining good relationships especially with existing top (repeat) customers and prospects.
Email communication with clients
Phone communication with clients and answering switchboard telephone lines
Working with Excel. A good knowledge of basic Excel functions is important.
Issuing and checking Invoices, Receipts, Credit Notes and other documents.
The company has a small team and members of staff are encouraged to cross-train where applicable so this person will be expected to be versatile, flexible, learning different roles quickly, part of a dynamic, hardworking and extremely professional team.

Duties and Responsibilities include but are not subject to:
Day to day running of Pig Stores
To perform excellent Husbandry skills.
Demonstrate good team leading skills.
Strong organisational skills.
Keep accurate records.
Communicates with all relevant employees to ensure delivery times are met.
Plan, schedule, and review workload and manpower to make sure targets are being met.
Manage the stock control, as well as stores.
Confirm that health and safety regulations are being followed.
Provide guidance to employees.
Responsible for staffing issues.
Should have experience in following aspects:
Breeding:
Breeders of breeder’s selection.
AI service list preparation and insemination supervision.
Farrowing:
Replacement stock selection.
Ensure that piglet mortality reduction while maximizing farrowing percentage
Fattening:
Will ensure that feed wastage is reduced.
Performance monitoring of fatteners for daily gains, fattening pig days.
Feed mill:
Organization of the ingredients, ready-made feed.
Feed formulations and compounding of rations.
Should have good interpersonal skill that will help
Develop a good and sound working relationship with all subordinate staff and workers on the piggery.
Should be able to organize, supervise and manage the farm labour force effectively so as to extract maximum efficiency out of them.

Duties and Responsibilities include but are not subject to:
Essential Job Duties:
Meet all Safety procedures and regulations in place, as per company and Customer’s guidelines.
Develop maintenance plans and components change out forecast
Implement and maintain the planning for all scheduled and periodical maintenance/control on the excavators and support equipment, in relation with the Service Manager, Safety Officer, Field Supervisors and Parts Administrator.
Issue the work orders and spare parts requirements for the maintenance/repair work.
Update the work orders after performance of the maintenance/repair work
Update the CMMS with all relevant data (operating and downtime hours, oil consumption, etc...)
Work in coordination with the Field Supervisor and the Spare parts Administrator.

Duties and Responsibilities include but are not subject to:
1. Learning and Development
Design HR Strategy and Implementation of Organizational Development Interventions
Annual Needs analysis report and Ad hoc needs analysis reports
Annual Training plan availability and integration of training requests into plan
Prioritize training requirements
Delivery and or facilitation of training and development programs and evaluations and assessments
Training and Development Strategy
Design and Development of training materials
Succession Development plans availability
Effective Management of Training Budget
2. Culture Building Practices
Performance Driven Culture
Building a Lean Organization (Six Sigma)
Change Management
3. Partner Relationship & Performance Management
To effectively manage the S1 partners ensuring issues are formally tracked and resolved with closure reports to stakeholders
Define and continuously refine Contracts, Service Level Agreement and Performance measures for the S1 partners providing guidance on penalty/bonus and ensuring contracted deliverables are managed effectively
Monitoring of the performance of the partner
4. Achievement of Cost saving Target on Training Budget
To estimate, devise & propose a manpower (recruitment attrition) based Annual Training budget and on an on-going basis monitor & Control the budget

Contribute to the strategic vision, planning and quality implementation of the Education program;
Manage, monitor and evaluate implementation of the different project components, with support from the Education Technical Advisor;
Coordinate, cooperate and communicate with other Education coordinators in the Sahel region/lake basin to ensure synergy with the Education project there;
Day-to-day management and supervision of a team of local education project staff, including recruitment, staff evaluation, and on-the-job orientation and training;
Responsible for program budget management and project expenditures and putting in place responsible accountability systems to ensure responsible and efficient project spending;
Train and build the capacity of program staff in general management and in project-related education, vocational and life skills topics;
Coordinate and liaise with local/regional education authorities, NGOs, private sector actors and other international partners including UN agencies on all education program activities;
Contribute to the expansion of Education and vocational and life skills programming in Niger, including assessments, proposal development and reporting as needed;
Write regular reports on the implementation of project activities for both internal and external use.
Ensure all project working documents are submitted on time (Annual Work Plan, budget revisions, Performance Monitoring Plan revisions, etc.)
Other tasks relevant to fulfilling the objective of the education programs in Niger.

The operations manager is tasked with ensuring that the organization successfully converts inputs such as materials, labor, and technology into outputs in an efficient manner.
They will be involved in the planning, organizing, and overseeing the organization’s processes to balance revenues and costs and achieve the highest possible operating profit.
The Operations Manager is responsible to the General Manager and shareholders for successful day-to-day operating of the company.
The Operations Manager will liaise closely with the General Manager to ensure effective communication and organisations to ensure effective operations.
The operations manager must have excellent organizational, coordination, and people skills and must be able to problem solve.
Responsibilities
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Full Project Management
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Build and manage supplier Relationships
Find ways to increase quality of customer service

JOB ROLE
The HR Manager will be responsible for strategic HR initiatives / programs and is the primary HR interface and business partner for the company, with intention of achieving interrelated goals and business priorities in all the respective business units. This role partners with the function heads to ensure Talent
Strategy and other HR programs are designed and implemented to support business initiatives/ priorities.
In addition, this role will be responsible for providing day-to-day HR services.
DUTIES/RESPONSIBILITIES
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Support business growth through organizational design together with business leaders and provide on-time recruitment solution.
Manage the recruitment process, end to end
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Monitor overall HR strategies, systems, tactics and procedures across the organization
Coordinating staff training programs in accordance with relevant training needs
Oversee and manage a performance appraisal system that drives high performance
Review and analyze business requests to identify trends and recommend solutions to improve employee performance, retention, and development and employee value proposition.
Ensure upto date HR documentation
Participate in the design, implementation, and management of compensation initiatives that are linked in the overall strategy to attract, reward, and retain top talent
Overall administration of employee welfare activities/benefits
Responsible for the maintenance of sound industrial relations and enforcement of staff discipline in accordance with HR Policy.
Nurture a positive work place culture that promotes teamwork, respect, innovation and open communication.
Ensure compliance to national labour laws and statutory requirements.
Participate in other HR projects, programs or activities, as assigned.

Duties and Responsibilities:

* Ensure the cost-effective warehousing and despatch of finished goods.
* Effectively manage logistics and distribution tasks.
* Maintain high level of calling customer services.
* Effectively liaise with Production, Sales and Distribution Department.
* Perform administration/reporting effectively.
* Ensure warehouse complies with QC and risk management.
* Achieve turn around time of produced goods by means of loading / offloading contracted transport.
* Have an understanding of exports procedure and excise tariffs.
* Maintain customer service levels.
* Ensure efficient management of Blocked stocks.
* Effective management of subordinates.
* Applying leadership skills to ensure competent and motivated staff.
* Ensure Optimal stock holding.
* Compile budgets.

The Managing Director (MD) bears responsibility for controlling and overseeing all business operations, people and ventures for the overall success of the business.
The MD is expected to be the strategist and a leader who is able to steer the company to the most profitable direction while also implementing its vision, mission and long-term goals.
The MD is supported by the Country Director and board nominated officers to deliver agreed upon objectives and create sustainable shareholder value and profitability. This includes procurement decisions and or approvals, Capex expenditure and meeting schedules.
The MD’s role includes regular board feedback. The board consists of representatives of the Group
The MD is required to manage these different relationships in a manner that is transparent and in support of the achievement of mutually desirable outcomes.
The MD’s performance will be evaluated twice annually through an HR committee chaired by the Country Director and with participation of a nominee.
Key Responsibilities & Critical Success Measures
Management of the Business
Overall responsibility for the general running of the business at all times seeking to achieve objectives whilst maintaining the appropriate balance between opportunity and risk
Ensures that an extremely high level of key account management and client retention is achieved
Supports the financial management of the company including financial planning, cash-flow, and management reporting with the Finance Director
Protects and furthers the company’s interests and its relationships with shareholders and other stakeholders
Implements appropriate strategies and processes to ensure delivery of company targets.
Implements procurement strategies, inclusive of raw materials, that best benefit the company. Keep abreast of commodity market prices and their movements so best decisions can be made.
Participates in Quarterly Company Performance Reviews and Goal Setting & Planning meetings ensuring that key decisions are taken in the best interests of the company and joint venture partnership
Adheres to all reporting requirements, and in addition, alerts ExCo to significant opportunities or risks as they arise
Ensures the company runs in accordance with Company Policies and Procedures and the sharing of best practice with relevant stakeholders
Chairs and directs management meetings on a regular schedule as required with all Heads of Departments to ensure that all aspects of the business are performing to target and put in place remedial measures where necessary
Attends and contributes to forums as called
Strategy & Tactical Implementation
Primary contributor to the successful development and implementation of the company’s strategic plans and objectives in the designated regions
Manages the business on a 90-day planning cycle
Ensures compliance on regulatory, administrative and operational requirements in Zambia, and provide support on financial compliance requirements to the Finance Director and Group CFO according to lawful and ethical standards
Implements, maintains and manages effective systems to monitor performance against targets and report on progress
Assesses and manages business risk in Zambia and business sectors transparently
Participates in Group business planning
Leadership
Maintains effective working relationships with the FWG Country Director/ExCo and joint venture key stakeholders
Operates as a positive role model for the culture of the organisation
Provides clear leadership and promote and foster a company culture consistent with agreed upon philosophies, character and focus
Builds and maintains a high-performance culture through effective performance management, communication and coaching of staff, providing the necessary empowerment to deliver agreed objectives and plans
Ensures effective capacity building through sound succession planning and workforce planning.
Compliance
Ensures the manufacture of products to specification, in conformance with stipulations on product formula and product design
Ensures the operation of assets is in compliance with manufacturer’s warranties and regulatory requirements
Reviews, monitors and actively contributes to the mitigation of risks
Ensures asset management lifecycle plans are in place, managed and optimised
Overall responsibility for the provision of Health & Safety for the company in accordance with Health & Safety policy and with the support of the company Health & Safety function. In carrying out this important duty the MD has the full backing of the Board.
Continually ensures that practices, policies and strategy are in accordance with the company’s CSR objectives and actively participates in identifying ways to minimise the environmental impact

We are looking for a dedicated person who can help ensuring a consistent and continuous operation and who together with the rest of the management team can continue to grow the company.
The GM is responsible for the daily operation on site and will be heading up the operational team.
You will be reporting to the CEO and the Board of Directors.
Consistently supply our clients on time and to their quality specifications.
Rectify any inconsistencies immediately and manage and relationship challenges at the most senior level required.
Set industry standards on quality whilst remaining competitive on price. Constantly try to minimize our environmental impact.
Standard operating hours are Monday – Friday 07:00 – 17:00 and Saturdays when necessary.

Duties and Responsibilities:

* Supervising and overseeing the direction of the project (or a package), ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
* Liaising with the client, other construction professionals and, sometimes, members of the public
* Coordinating and supervising construction workers
* Selecting tools and materials
* Making safety inspections and ensuring construction and site safety
* Checking and preparing site reports, designs and drawings
* Maintaining quality control procedures
* Finding ways to prevent problems and to solve any that crop up
* Assessing and minimising risk
* Writing reports and keeping on top of paperwork

Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
Reconciling complex accounts that have been escalated from the AR team
Monitoring debtor balances to ensure a reduction in debtors DSO
Ensuring credit and collection policies and procedures are followed within your team
Liaising with customers, as well as internal personnel including the sales team

SUMMARY OF THE POSITION
Responsible for the administration and daily operations of the Sea Freight Import and Export Department in Lusaka by planning, coordinating, and supervising daily activities to meet performance KPIs and follow the Group’s guidelines
FUNCTIONS & RESPONSIBILITIES
Co-ordinate operations through close liaison with Customs & Compliance Manager, Borders, and all support functions
Ensure operational processes are strictly adhered to as per Company’s standards and Client requirements
Closely monitor Customs risk by ensuring all RIB, RIT and Temporarily imported or exported consignments respect time constraints as stipulated by ZRA
Check that Files are Invoiced on time and in full and according to agreed rates on file
Manage disbursements file and profitability
Liaise closely with the Finance Department and ensure that the department performs within the allocated Budgetary constraints
Approve Payment Vouchers and in liaison with the Finance Department, ensure payments to suppliers are made timeously
Ensure regular follow up of all outstanding accounts and support Credit Control Dept in collecting dues
Work closely with the Front Office team to develop the business and expand the Company’s customer base
Perform Monthly and Quarterly reporting to senior management on the Company’s Operational and Financial performance

Duties & Responsibilities:
Participate in site EHS activities and ensure that site operations comply with legislation and best practice
Work with all employees, contractors and visitors to ensure that all safety policies, procedures and regulations are fully adhered to across the site on an ongoing basis
Provide leadership to the management team and all personnel in respect of EHS management and compliance
Develop and champion all KPI’s that impact EHS
Drive EHS continuous improvement initiatives
Liaise and communicate with Global EHS function to ensure corporate policies and initiatives are implemented and repot relevant metrics
Manage and maintain both Environmental Management System ISO:14001 certification
Ensure that EHS audit action items are addressed and closed out in a timely manner
Overall management of the EHS incident reporting and investigation system on site
Manage, develop and provide EHS training as required
Oversee waste management and recycling operations on site
Manage the EHS department operating and capital budget within agreed targets and contribute to the annual preparation of these budgets
Support and maintain effective document control systems for the EHS Department

Collaborate with Financial Managers and other team members to successfully execute various accounting tasks.
Maintain company ledgers and daily financial transactions.
Create financial documents such as bills, invoices, pay-orders, payables, receivables and purchase orders.
Identify discrepancies in ledgers and accounts, tracking them to the source and correcting them.
Manage payroll activities and release salaries.
Coordinate and manage payment and billing details of external service providers, contractors and vendors.
Verify payments and deposits made through the company account and coordinate with the bank.
Create daily reports for management and team members.

Directing financial planning and strategy.
Analyzing and reporting on financial performance.
Overseeing audit and tax functions.
Developing and implementing accounting policies.
Preparing forecasts and comprehensive budgets.
Training accounting staff.
Reviewing departmental budgets.
Assessing, managing, and minimizing risk.
Analyzing complex financial data.
Managing internal controls.

Runs the warehouse activities to help meet departmental goals
Assists in drawing up the departmental budget.
Ensures seed deliveries are checked for defects and purity before offloading commences
Monitors receiving procedures and turn around of offloading traffic.
Monitors seed storage procedures and plans for stacking methods
Monitors dispatch procedures and turn around of collection traffic.
Prepares warehouse labour output
Trains warehouse staff
Plans and organizes fumigation with external fumigators
Ensures nonconforming products are controlled
Ensures products are maintained and ready for stock take
Reports and monitors security of stocks
Ensures labour produces the required results
Interprets and carries out instructions
Communicates with Production department on matters of quality issues
Communicates and advices Sales department on matters of stocks and customers.
Liaises with processing plant department with regards to processing.
Communicates with IT with regards to information on systems
Ensures that handling equipment is maintained

Duties and Responsibilities;
* Have full responsibility for the management and development of the company.
* Be responsible for the budget, sales revenue, and profitability of the company.
* Develop a sales and service strategy and business planning.
* Be responsible for full compliance with laws, corporate guidelines, and procedures.
* Lead and develop managers and employees of the company.
* Act as internal and external contact for key accounts, auditors, etc.
* Reports directly to Sub Regional Executive officer.

General butchery duties relating to preparation of meat products for sale
• Weigh, wrap and display cuts of meat and price of products correctly
• Ensure that all meat being displayed is safe from food poisoning
• Supervise department in the event that butchery manger/supervisor are not available.
• Appropriate selling of meat products as assigned by management. Deliver an exceptional level of customer service (taking orders and deliver them accurately).
• Processing of beef sides (i.e. deboning, etc) for preparation of sausages and mincemeat. Cut, bone, or grind pieces of meat and make sausages
• Ensure that there is proper stock rotation in the Cold Room & Freezer (FIFO)
• Off load meat, check weight against invoice and store meat upon delivery
• Cleaning all areas of the shop to maintain health and hygiene standard (this includes washing of floors and block counters after close of business every working day). Ensure that butchery working area, cold room, freezer are cleaned and maintain a clean environment of the floor & tables on daily basis
• Ensure that correct merchandising is being followed according to the planogram
• Ensure that all expiries are being monitored and worked on time
• Ensure that the Cold Chain Management is effectively maintained
• Ensure full adherence to hygiene standards and that at any time the employee is assigned to serve customers using protective means for covering hands.
• Assist customers with carrying and transporting any meat products purchases from the shop where appropriate. Handle customer complaints and inform the butchery manager or supervisor immediately.
• Cutting meat according to specifications for any meat orders made by customers.
• Correctly issue and record any inventory to the shop and ensure that these inventory records are accurately reflected in the inventory sheet book.
• Undertake inventory count (i.e. stock taking) as appropriate during the agreed frequency intervals. Participate in stock taking and ensures the count is correctly done
• Undertake any other ad-hoc duties as assigned by management, who reserve the right to assign specific responsibilities to the employee.
• Report any inventories out of stock to management each working day.
• Demonstrating a professional attitude by ensuring that conduct towards customers and management is that which reflects the Company policy in terms of being friendly, courteous and using appropriate language.