Available Jobs - Zambia(35)

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Responsibilities:
Direct human resource programmes to ensure the organisation's current and future HR requirements are met.
These programmes include:
recruitment; training, development; compensation; benefits; performance evaluation; organisational development; relocation; employee wellbeing; HR administration; HR information systems; payroll; employee communications; employment relations.
Partner with regional management team and with Regional HR managers to develop and implement local HR strategies that are appropriate for their business needs and consistent with the organisation's overall HR strategy.
Evaluate the organisation's future workforce needs in order to recommend changes to the HR strategy and adapt existing HR programmes to meet these needs.
Where applicable, lead, direct, evaluate and develop a team of HR professionals to ensure that the HR strategy is implemented effectively, within budgets, and complies with all regulations, laws and employment standards on the region.

Responsibilities and Duties Include but are not subject to:
Directing staff
Collecting fees
Solving complaints
Overseeing maintenance
Updating records
Negotiating contracts
Approving marketing campaigns

Responsibilities:
The Sales executive role is primarily responsible for identification of solution or service specific opportunities by qualifying current needs and effectively articulating and add value through its available solution offerings
Aggressively network to generate new business relationships and qualify new leads
Manage the sales pipeline, manage flow of multiple opportunities through the entire sales cycle simultaneously, serving as the primary contact to follow up on client proposals and engage internal support teams as necessary
Conduct sales appointments over the phone, web, and in person.
Lead presentations and consultative discovery sessions that demonstrate how our products and solutions are essential and cost-effective
Plan strategically. Develop a strategic sales plan to effectively and efficiently deliver your quota, manage to key pipeline metrics, and provide reliable forecasting.
Communicate with transparency, regularly update management team on your overall sales process, key learning, as well as the status of discrete opportunities

Duties Includes
Monitor and develop milk procurement sources
Finalize agreements, implement Clean Milk Production programme and ensure quality supply as per requirements throughout the year.
Ensuring technical inputs to Milk Procurement societies and commercial dairy farms.
Monitoring operation of transport system to ensure timely milk delivery
Maintaining/monitoring operation of each proper check on supervisor and milk collecting agent.
Collection and maintenance of data relating to Procurement of milk and supply to the Milk Plant and control management information system
To implement pest and rodent control Programme inside milk chilling centre premises in order to make premises pest and rodent free
To ensure maintenance, authentication and up gradation of all required records pertaining to procurement sections.
To ensure timely execution of all agreements for all contracts and compliance of all clauses of contracts related to procurement section.
To perform any other responsibility which may be given by the competent authority from time to time.

Responsibilities and Duties Include but are not subject to:
Write up fleet report and submit a "weekly report" as template provided by organisation.
Provide assistance on other Projects and products, where explicitly requested by senior management either verbally or in writing. At your current job location, the site project manager or his delegated personnel may give the request for assistance.
Participate in, and supervise quarterly tool audits and reporting
Ensure product improvement reports are written and submitted for all reported failures within two working days of the failure occurring.
Participate in SHE meetings as defined by Organisation and the customer.
Perform engine preventive maintenance tasks as scheduled
Remove and install components on the engines – corrective maintenance
Assist with the removal and installation of Engine / Repower equipment modules
Support and perform engine commissioning activities
Must be able to adapt to different situations and perform the job without direct supervision
Strong troubleshooting ability to determine the reason for equipment malfunction
Refer to and follow technical manuals, policies, safety requirements and industry standards
Participate in the initial product failure investigation as required
When necessary, be able to compile and accurately order spare parts from the factory
Perform administrative functions such documenting the work performed and other job required forms on a computer system or as required
Adhere to all company policies, procedures and comply with all local safety and regulatory requirements
Work closely with the entire service team including personnel from Liebherr Affiliates and Customers by demonstrating good teamwork skills and maintaining positive interactions with customers.
Dedicated to getting the job done in the shortest possible timeframe whilst meeting established standards of quality, safety and customer satisfaction
Able to work shift rotations on mine site

Duties Includes:
Reporting to the board of directors, he will direct the company in line with its vision.
Ensuring that timely board meetings (at least quarterly) take place with appropriate information for such meetings.
Appointment through the board of directors, of a company secretary.
Development of long and short term strategies.
Creating value for shareholders.
Aggressively developing and leading the company’s long and short term strategy implementation.
Creating an appropriate vision and mission
Responsibility for all levels of staff, and ensuring quality and motivated management through development programmes.<br< Ensure that at all times he/she is aware of market trends and holding membership to appropriate institutions (e.g. Chambers of Commerce) as maybe necessary for his/her work, and attending appropriate functions on behalf of the company.
Establish measurable goals.
Work closely with the Senior Accountant
Supervising normal day to day operations and problem resolution, and taking advantage of opportunities as they manifest.

Duties and Responsibilities include but are not subject to:
Build and maintain strong relationships with restaurant partners counterparts
Responsible for building awareness of the partner brand as well as growing orders from the partnership; delivering on aggressive brand and trading metrics
Multi-channel creative development/briefing, management and execution of campaign platforms
Briefing media agencies, channel experts and product teams to develop activation plans to meet our objectives
Create campaign overview documentation and presentations by pulling together cross channel responses and aligning plans to meet objectives and targets
Maintain weekly status documentation with partners to update on up and coming activities <br. Be an expert on the features and developments of the companies' app and website
Reporting and building future campaign strategy based on results
Maintain excellent relationships with other marketing functions and the product team - to understand how we can create different marketing features within channels and on the app
Budget management - reviewing production and media spends in line with monthly budget

Duties Includes:
Conducts analysis of the platform to identify the category gaps that inform the Supplier recruitment strategy, works to ensures the gaps are closed and increases the win rates for Suppliers in the platform and provides management reports for strategic decisions;
Leads in partnership development with industry and trade associations, Business Membership Organizations, Government agencies, public service organizations in the overall management of the vertical linkages and horizontal linkages;
Assists in supporting relationships with key Buyer accounts, Suppliers and Partners and works to deliver positive engagement;
Leads in organizing Supplier activation with Partners and Buyers and others, in order to meet the targeted Supplier recruitment targets in order to support the Buyer. Works closely with Account Managers, Partner representatives to organize sensitization forums in acquiring the Partner Buyers’ Supply chains;
Continually develops strategies and tactics that enhance the Supplier experience and engages Suppliers in increasing the uptake of other platform products to their satisfaction.
Drives a robust strategy for Supplier recruitment, engagement and retention for Platform credibility;
To ensure the platform operates within its financial budgets, run forecast including managing cash-flow

The duties of the job will include but are not restricted to:
Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
Be Responsible for the development and achievement of sales through the direct sales channels
. Focus on growing and developing existing clients, together with generating new business.
Prepare tenders and responses to Requests for Proposals’ in line with customer requirements.
Act as the key interface between the customer and all relevant divisions within the group.

Duties and Responsibilities:
Proactive, continued development and servicing of existing customers, inclusive of vertical market(s) potential
Update and maintain sales activities
Perform varied aspects of the sales process in support of the business/customer need
Continued maintenance and development of positive customer relations
Implementation of sales and marketing strategies
Maintaining up-to-date awareness of company activities, industry trends & government regulations
Meet and exceed annual sales goals
Expand market/territory knowledge through direct telephone solicitation, lead development and other marketing activities
Rate quotations, logistics planning, and operational optimization

Responsibilities:
As a General practitioners (GPs) you need to have knowledge of a broad range of illnesses, and diagnose and treat patients of all ages and specialist certification in paediatrics, obs and gynae and or oncology to join our clinic
patient consultations at the clinic
physical examinations
diagnosis and treatment of illnesses/ailments
minor surgery
health education
practice management and administration
liaising with other healthcare professionals and/or hospitals

Duties and Responsibilities include but are not subject to:
To prepare and report on financial results and internal audit results
To control all administrative (branch) procedures within a division
To maintain and improve all (branch) IT procedures within a division
To prepare and control the annual budget for a division
To improve division profitability
To successfully conclude viability studies
To coordinate timely stock takes and supplier payments

Responsibilities and Duties Include but are not subject to:

Install and maintain infrastructure components on networks and servers, as well as monitoring and administrating Windows, Linux or Mac OS Operating Systems.
Conversant with systems administration and updating hardware required for maintenance of servers and the network, assisting in the identification and fixing of network and connectivity issues, detecting system and application issues, and ensuring the smooth flow of data and voice throughout the organization.
Manage the security of computer systems and inter-application information transfers.
Ensure optimum uptime for complete network services and servers, maintain and configure desktop and mobile computers.
Engineers provides the resolution of desktop computer issues and phone system issues (for telecommunications and video conferencing) and assist with the maintenance of corporate network resources.
Collaborate and participate in activities to make certain there is knowledge improvement and share and integrate programs within as well as across the whole work as suitable and lead projects, and take part in evolving client project activities like position papers, special studies, and evaluations.
Work with the IT Infrastructure Manager to determine the effect of upgrades on systems, including coordinating activities to ensure the upgrades will integrate with the current network systems.
Assist with the installation of new applications and conducting the process in a way that complies with the company’s software policies.
Implementing approved requests for access and permission levels to employees.
Monitor and maintain the relevant backup systems for applications and files associated with business operations.
Provide user training, support, advice and feedback.

Responsibility: Provide input into the Stores operating plan.
Implement and maintain agreed Minimum Operational Controls in line with business audit requirements
Achieve Operational Scorecard measures in support of the business strategy.
Provide leadership in identifying the actions required to ensure that stores are complying with the key red flag processes for legal, operational and OHASA issues.
Review and identify opportunities to simplify our end to end operational processes, including distribution to stores, to deliver sustainable cost savings.
Ensure that an effective maintenance strategy is implemented for corporate stores for back areas, signage and key operational equipment.
Implement and maintain health and safety procedures in line with policy
Manage contractors and service level agreements for the store
Manage effective logistic and transport service levels between distribution centres and stores and ensure that store turnaround times are being achieved.
Ensure that store operating expenses for tendered contracts are kept within budget.
Manage cleaning and hygiene operations to ensure a hygienic store environment
Interact with external stakeholders (Centre management, tenants, landlords, town councils, protection services, etc.) Manage the store and equipment maintenance processes to ensure availability, functionality and safety
Coach and develop store management on key red flags on legal, operational and occupational health and safety issues, including a timely update on changes in processes.
Manage and implement loss and control measures
Develop, recruit, retain and lead store operations team
Identify country operational trends and challenges and recommend solutions to key stakeholders.
Conduct performance and development discussions with team.

Duties and Responsibilities include but are not subject to:
Manage Fuels supply for local market from the refinery and through importation
Optimise stock days without compromising the customer’s requirements
Build a constructive relationship with the refinery to maximise supply opportunities for the companies' international branch and to manage proactively all supply interruption from local Refinery
Ensure an efficient coordination with trading function to maximise importation opportunities and to represent the companies' international branch at CNH Meetings.
Ensure a strong follow up of Product invoices payments and Throughput fees recovery
Provide operational and functional service to the supplier to facilitate the business of export
Play an active role in demand forecast meeting
Provide assurance on stock management and valuation
Manage supply of lubricants through importations in coordination with central Supply chain function
Accountable of all process and operations in Lubricants warehouse in BAD depot
Ensure and provide the right support to transit function in order to fulfil all transactions in line with custom regulation
Play an active role within Distribution team in order to achieve HSSE and operational excellence objectives
Ensure Market intelligence in order to provide a constructive support to keep Distribution master plan up-to-date
Promote team work within Distribution and with internal customers
Coach, motivate and develop the supply team, in particular raising competency levels and ensuring robust talent

Responsibilities:
Complete store operational requirements by scheduling and assigning employees; following up on work results Maintain store staff by recruiting, selecting, orienting and training employees in
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Secure merchandise by implementing security systems and measures in Stores and the rest of the company
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures related to Stores.,br> Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Provide training to improve the knowledge base of the stores staff and utilize cross-training methods to maintain productivity when employees are absent

Responsibilities:
Develop Sales plans and budgets to achieve or exceed the annual sales objectives
Monitor and control the sales budget to ensure optimum utilization of resources
Generate sales of company products in the region through a team of salesmen
Conduct regular market visits to check route coverage, competitor activity and continuously search for new opportunities in order to increase sales in the region
Provide distributors and customers in the region with information about new or improved products and services in order to improve sales in the region
Develop and maintain an efficient distribution network to ensure the comprehensive availability of company’s products and services across the region to achieve or exceed the sales targets
Establish and ensure that all sales administration procedures relating to the region are properly
Implemented to support the sales teams in their efforts to accomplish the sales targets
Co-ordinate and follow up with the storehouse supervisor to ensure that adequate inventory stock of product is maintained for the Region in order to meet the sales delivery schedules and provide the distributors with superior levels of service and meet the needs of the customer
Develop the necessary Regional Sales Management organization structure and ensure the right caliber of staffing and appropriate training to meet all job requirements.
Provide leadership so that staff are well motivated and engaged to stay and contribute effectively to the organization skills

Responsibilities:
Traveling throughout an assigned territory to train and guide company Sales Representatives.
Maintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner.<
Continually meeting or exceeding sales targets by persuading customers within an assigned territory to purchase company products and services.
Analyzing sales and marketing data to determine the most effective sales and marketing techniques.
Developing innovative sales strategies to increase sales within an assigned territory.
Conducting surveys to better understand customer needs.
Attending trade shows to promote company products and services.
Ensuring that brand awareness within an assigned territory meets company expectations.
Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
Monitoring competitors’ sales activity within an assigned territory.

Key Responsibilities:

Manage Key Components of multiple engagements including the strategy, planning, risk assessment, team management, engagement economics and delivery of exceptional client service.
Take a lead role in the consultation process for complex accounting or auditing issues.
Understand the organisations service offerings and actively identify opportunities to better serve clients.
Develop people through effectively supervising, coaching and mentoring all levels of staff.
Consulting with clients on complex accounting issues.
collaborating with partners and clients to influence strategy, balancing risk and client expectations.
Building relationships with colleagues across multiple service lines to provide seamless integrated service.
Managing performance and identifying opportunities to improve organisations products and processes.
Assist partners with generating new business opportunities and building client networks and relationships.
Understand Organisations service offerings and actively identify opportunities to better serve clients. <Br> Build strong internal relationships within Assurance and across other service lines.
Manage all financial aspects of client engagements.
Build strong and long term relationships with key client sponsors.

Responsibilities and Duties Include but are not subject to:

Co-operate with Partners to resolve people issues.
Make sure all Talent Policies (Recruiting, Performance Management and Learning and Development) are followed throughout the company.
Contribute to maintaining a positive working climate and environment.
Identify improvement opportunities in HR functions following business and firm needs and initiates implementation.
Working with wider Talent team to ensure consistency of approach across all groups, and across the firm.
Build and Maintain influential relationships with key stakeholders.
Manage key talent interventions such as talent Management, Salary Review, Performance Management Process and Career Development.
Partner with the business to understand strategic direction and assist in developing appropriate people management strategy.
Act as a true change agent within the business- be prepared to deliver significant and potentially contentious change whilst retaining good relationships.
Provide insight and value around people issues, demonstrating a robust and commercial approach.
Delivery a cultural and operational shift within the group, leading to greater self-sufficiency in terms of use of Talent Shared Service Centre, and managers and partners taking greater responsibility for management of people issues. Establishing person credibility- is credible in a range of complex advisory and problem solving situations.
Resolves conflict and differences through application of interpersonal skills.
Demonstrates high personal awareness, operates comfortably in multi-disciplinary teams and unfamiliar environments.
Understanding the business- influences organisational and structural changes at a service line level
Demonstrates commercial awareness
makes significant contribution to HR Strategy and initiatives
Managing Change- able to apply organisational diagnostic and analytical tools and techniques
Contributes to scoping and leading major change projects across the business.

Responsibilities and Duties Include but are not Subject to:
Provide inspired leadership company wide.
Make high-level decisions about policy and strategy.
Report to the board of directors and keep them informed.
Develop and implement operational policies and a strategic plan.
Act as the primary spokesperson for the company.
Develop the company’s culture and overall company vision.
Help with recruiting new staff members when necessary.
Create an environment that promotes great performance and positive morale.
Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.
Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the executive board to determine values and mission, and plan for short and long term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Over see day-to-day operation of the company.
Work closely with the human resource department to ensure great hiring.

Responsibilities
Manage a portfolio of accounts to achieve long-term success
Develop positive relationships with clients
Act as the point of contact and handle customers’ individual needs
Generate new business using existing and potential customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Supervise account representatives to ensure sales increase
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth

Responsibilities Includes
Oversee the duties of the accounting team.
Implement accounting systems and processes.
Reconcile income statements.
Prepare monthly financial reports.
Control the master data of the general register.
Review and release online banking payments.
Ensure compliance with state revenue service.
Provide ongoing accounting and reporting support.
Manage the full financial process.
Prepare an expense budget report.

Responsibilities:
Good Understanding of the Windows Server Operating System and its use cases, new creative and practical implementations will be required with proper management of User Access Control.
Understanding of Computer Hardware and Software with ability to diagnose issues, do basic repairs and upgrades when required.
Understanding of Remote Management of Computers
Prudent Awareness of Malware, Adware and other malicious content.
Knowledge of how to operate cPanel
Available to Travel to Other sites

Duties:
To be the referent for the definition and spread of guidelines and procedures related to production processes, products and ingredients’ quality assurance, controls and certifications requested to production plans
To keep the Company up to date with reference to scientific and technological innovation related to production, preservation, transport, packaging
To update, spread, implement and control all procedures related to Environment, Health and Safety themes, consistently with local laws and regulations
Collaborate with Quality Assurance to prepare and spread technical documents (products and ingredients specifications) in conjunction with R&D, as well as to define, spread and verify guidelines and methodologies related to product quality, safety and HACCP
Manage, if necessary, random tests on product, in coordination with Quality Assurance
Evaluate purchasing needs of new instruments and lab tools; define responsibilities for their usage, maintenance and functioning
Keep up to date on all Environment, Health and Safety regulations
Comply to applicable Environment (e.g. waste management and disposal, water draining and usage,), and Health and Safety regulations (e.g. exposure to chemical, physical and biologic agents, usage of protective clothing / equipment, plant / equipment safety,)
Identify personnel training needs related to Environment, Health and Safety topics; suggest, plan and organize training programs, in collaboration with HR & Organization Department

Responsibilities
Providing technical guidance to other technicians and creating an environment of free-flow of communication to exchange and enhance technical knowledge.
Performing diagnostic procedures to identify complex system faults for rectification.
Carrying out installation, testing, and repairs of electrical, mechanical and electronic units.
Carrying out servicing and repairs of electronic ignition, air suspension, and engine electrical systems.
Conducting failure analysis of systems and providing quick breakdown solutions to return the vehicle back into operation.
Carrying out diagnosis and repair in automatic transmissions.
Performing diagnosis in engine cooling and lubrication systems.
Repairing and replacing defective engine components and parts.
Repair instrument and warning systems as well as charging and starting systems.
Trouble-shooting and repair of electronic brake system and power steering.
Carrying out soldering techniques in case of repair of wiring harness.
Staying current through service bulletins, recalls and all master technician training or other training on offer. Advising Service Advisors promptly when additional work on the vehicle is required or possible time delays that can compromise time and date.
Create TIPS case when appropriate and seeking assistance form Mercedes-Benz Technical Support.
Assist Parts staff with parts identification when necessary

Duties and Responsibilities include but are not subject to:
Conduct in-depth research to identify new market opportunities and consumer preferences to support campaign creations
Set specific marketing goals that align with the overall direction and business goals
Develop and maintain digital campaigns to increase web traffic
Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, and ROI Forecast market trends
Research market to identify new opportunities
Generate innovative ideas to promote our brand and our products
Develop business cases to support new marketing strategies, budget requests, projects, and marketing plans
Use customer feedback to ensure client satisfaction
Ensure brand alignment to increase brand awareness and equity

Duties and Responsibilities include but are not subject to:
Responsible for maintaining store inventories and forecasting customer demand.
Work hand in hand with the store managers to properly display the clothing in the most marketable positions.
Analyze market trends to stay abreast of what is selling currently and what may be selling in the future.
Negotiate with vendors to obtain the best prices and to schedule deliveries to the retail stores.
Attend clothing fairs and vendor shows to see what is coming out and to place orders for their stores.

Duties:
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing database backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and requesting disbursements.
Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
Complies with federal, state, and local financial legal requirements by studying existing and new legislation

Responsibilities and Duties Include but are not subject to:
Have a good knowledge of Import and Export across a wide array of products, including but not limited to agriculture
Have strong working relationships with ZRA
Proven track record of managing people including border offices
Have good relationships with transporters and other 3rd party suppliers
Understand the importance of proactive communication
Team player willing to coach and mentor other members of the team as well as being willing to learn other facets off the business that may be out of their normal scope.
Able to work in excel and word, proficiently.
Great communication skills.
Subscribes to the requirement to send reports to necessary parties on a regular basis.

Duties and Responsibilities include but are not subject to:
Achieve targets on sales volumes, Commercial contribution, integrated contribution, direct costs and working capital in line with the T&R
Strengthen and grow the companies' Brand equity in the Country
Ensure that the companies' products are the preferred choice in the market
Grow market share by supporting the design and implementation of suitable marketing strategies
Identify and deliver opportunities for business growth
Cultivate and leverage opportunities for growth within existing portfolio of Customers, Distributors and Trade partners
Support Marketing, through effective mobilization of the sales organization and promoting close collaboration
Develop and maintain long term commercial relationships with key accounts
Contribute to the development, and Implement channel management and marketing strategies

Duties and Responsibilities include but are not subject to:
Strategic Leadership
Co-develop and conceptualise the Operational Strategy and plan in line with the vision and strategic objectives of the business.
Review, monitor and report on the Operations Division’s strategy translation and implementation whilst ensuring alignment across the internal division.
Operations Division Management
Operational Systems and Processes
Collaborate with management team to design, develop and implement plans for the operational, systems, processes, and personnel designed to accommodate the rapid growth objectives of the company.
Ensure a stable operating environment in partnership with IT and other support organizations.
Research and benchmark operational and Call Centre systems and practices.
Operations Efficiency and Productivity
Responsible for the capacity planning pertaining to existing physical Call Centres facilities as well as establishing, executing, delivering and expanding contact centre services and physical Call Centre facilities as required.
Ensure all projects relating to operations are delivered on time and within budgets and effective target KPIs.
Ensure the effective and productive application of human resources and continuous performance improvement within the division.
Driving performance measures for the operations (including a consideration of efficiency versus effectiveness and profitability)
Research and propose improvements in the operations division (workplace, equipment, “tools”) to support productivity and a positive work environment.
Financial Management
Conduct budgeting and forecasting processes for operations division in accordance with the companies' financial management policies and practices.
Safeguarding of company assets under control of the operations department.
Identification, reporting on and monitoring of risk in the operations division and throughout the business.
Operations Performance Management and Reporting
Develop templates in collaboration with Business Intelligence to ensure accurate measurement of and reporting accurately, comprehensively and timely on operations performance.
Analyse and interpret operations performance information and ensure monitoring of relevant performance.
Review and consider operations reports and update targets where needed and initiate appropriate actions.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the companies' market.
Stakeholder Relationship Building
Building relationships with both external stakeholders (suppliers, contractors etc), as well as internal stakeholders.
Team Leadership and People Management
Provide visible and clear leadership to Call Centre operations promoting a culture of high performance and customer focus.
Providing direction and management to the functional managers with the emphasis on building a cohesive and well-motivated team.
Motivate and lead a high-performance team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operational departments.
Establish a robust training and coaching regime designed to maximise individual performance.
Define and maintain an operations culture in alignment with the company values and in support of the client profile of the business.
Maintain a department organizational structure, capacity (knowledge and skill) and career pathing/succession plans to meet applicable company strategies and operational targets.
Implement the companies' performance management policy and procedures (inclusive of maintaining discipline in accordance with the companies' policy and procedures).

Responsibilities and Duties Include but are not subject to:
Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
Provide excellent pre-sales and post-sales support to the clients
Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
Ensure sales reporting and pipeline management
Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
Manage the service desk process, oversee incident management, provide support to NOC
Liaising with internal departments to monitor and report on key service metrics and drive improvements
Provide 1st level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Assist in network installation, testing & commissioning, bringing into service, integration
Assist with creation of ad hoc reports as needed

Specific responsibilities include, but are not limited to:

Managing multiple input distributions throughout the growing season. This includes scheduling, truck loading, staff coordination, and stock level analysis.
Managing all of the organisations inventory and warehouse assets in a safe and secure manner by upholding key security and fraud control policies.
Managing the logistics department budget which includes inventory, staffing, warehouse, and transport expenses. <Br> Serving as a liaison between various organisation departments to support the major annual distribution processes.
Innovating ways to deliver new categories of life-changing products (e.g. live plant material, poultry, etc.), and to make our delivery network, even more, cost-effective.
Building and managing a team of warehouse and logistics professionals. Team size ranges based on program location however the average size is about 10 full-time employees and up to 100 seasonal employees.
Building and managing a network of 3rd party service providers including transportation, warehousing, and input suppliers.
Managing all logistics data and inventory flows within organisations warehouses and during busy distribution periods.

Operations:
Provide support and input into the development design of best practice service level agreements.
Ensure up to date service level agreements are in place for all service stations in the allocated area, ensuring adherence and compliance to the agreements at all times.
Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
Monitor, manage and improve input costs at stations to improve profitability and competitiveness.

Corridor and Business Development and Corporate Affairs:
Provide support and input into the development design of the initial new corridor development, if required.
Support the finalization, optimization and fast pace of corridor developments post the initial set-up.
Identify and actively pursue new business (products and service) development opportunities prioritized by the calculated Return On Investment within both new and existing corridors.
Support the identification, conversion, and rollout of both new and existing products to be fully automated financial technology/online payment solutions to minimize manual/physical intervention/work required.
Actively identify, grow and leverage key stakeholder and/or government relationships to enable and speed up all the above-identified objectives.

Sales:
Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s.
Participate in high-quality engagement and maintain strict adherence to sales calling plans.
Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products, and services by ensuring their own understanding of performance by product and service by customer, service point, branch, diesel truck park, and country.
Drive and increase new customers sign-ups.

Finance, Regulatory, Compliance, Governance, and Legal:
Ensure delivery, performance, and adherence against cost savings and/or budget plans and/or spend plans/policies.
Execute with an example of integrity, honesty, transparency and openness.
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum.
Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature.
Ensure timely and effective communications of key regulatory, licensing, strategic developments and/or risks to the CEO.
Monitor and stay in touch with the origination and evolution of all existing and new competitors to ensure that the Company stays ahead.