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To provide skilled work in the installation, repair, operation, and maintenance of Refrigeration & Air Conditioning (AC) equipment and systems.
DUTIES AND RESPONSIBILITIES:
Carries out preventive maintenance of Refrigeration and Air Conditioning equipment and systems.
Repairs faulty Refrigeration and Air Conditioning equipment and Plant.
Carries out routine checks and logs of the status of Refrigeration and Air Conditioning equipment.
Requisitions for materials required for the smooth operation of the Refrigeration and Air Conditioning equipment.
Assists in verification of Refrigeration and Air Conditioning spares purchased/supplied.
Identify, orient, mobilize and sustain participation of target sponsored and former sponsored youth in program activities.
Coordinator, develop and review the training manual, materials and visual aids for conducting the trainings and coaching sessions.
Facilitate trainings/sessions of participants.
Coach participants during their training and job-seeking periods.
Maintain proper recording and documentation of program activities and participation monitoring of target sponsored and former sponsored youth
Work closely with the Program Coordinators, Agency Doctors and Dentists, Community Center Coordinator and Volunteers to address specific program-related concerns of sponsored and former sponsored youth in his/her assigned area.
Administer KAP surveys for monitoring and evaluation purposes.
Identify and develop a network of partners (companies, agencies, educational institutions) surrounding the community center
Participate in other Community Center and Agency-level meetings and official activities.
The incumbent of this role is responsible for implementing, monitoring evaluating and reporting on the health program requirements for the sponsored children within a given area of responsibility.
He/she will also participate in program planning. Ensures timely and effective implementation, administration, delivery and completion of program benefits
Conduct Hand washing education sessions at the centers
Conduct Volunteer Training at the beginning of program year
Annual commemoration of hand washing day
Conduct medical staff training at the beginning of the year
Collaborate with Health Coordinator to prepare and submit a Case
Study/Significant Incident Report for sponsored children requiring emergency
assistance, e.g. sickness, death and natural calamities
Recruit and coordinate the selection of Peer Educators.
Plan and carry out ongoing training and Peer Educator support activities,
including: training workshops, field practicum, one-on-one meetings, and group meetings.
To coordinate implementation of youth programs aimed at increasing the number of youths with skills, knowledge and social responsibility that empower them to be agents of change as well as prepare them for demands of industry or self-employment.
The incumbent is responsible for implementation of programs that improve youth participation and develop self-reliant adults with the job skills and drive to break free from poverty while improving their own community
Elicit support of community leadership structures to incorporate youths participate in social responsibility initiatives at community level as part of capacity building <br? Information dissemination about youth induction events and activities
Increased participation in planned activities
Empower Youths with planned social responsibility and critical thinking skills
Empower Youths with planned leadership, interpersonal, life planning, teamwork ,critical thinking and decision making skills
Review performance of volunteers and motivate them
Specific responsibilities include, but are not limited to:
Managing multiple input distributions throughout the growing season. This includes scheduling, truck loading, staff coordination, and stock level analysis.
Managing all of the organisations inventory and warehouse assets in a safe and secure manner by upholding key security and fraud control policies.
Managing the logistics department budget which includes inventory, staffing, warehouse, and transport expenses. <Br> Serving as a liaison between various organisation departments to support the major annual distribution processes.
Innovating ways to deliver new categories of life-changing products (e.g. live plant material, poultry, etc.), and to make our delivery network, even more, cost-effective.
Building and managing a team of warehouse and logistics professionals. Team size ranges based on program location however the average size is about 10 full-time employees and up to 100 seasonal employees.
Building and managing a network of 3rd party service providers including transportation, warehousing, and input suppliers.
Managing all logistics data and inventory flows within organisations warehouses and during busy distribution periods.
Responsibilities and duties include but are not subject to:
Conduct outsight research and liaise with other agriculture institutions in Zambia and elsewhere to inform trial questions. Many questions need more in depth research to improve trial planning and success. Some example topics include:
Reducing the cost of growing maize for organisations farmers
Moving forward with trials and scale up of reduction of weeds pressure
Developing a strategy to build soil fertility and structure for organisations farmers
Best practices for designing crop storage trials
Lead farmers’ preference tests for maize and other crops
Develop surveys, focus groups, semi-structured interview protocols and other farmer engagement strategies, and analyse data to discover and evaluate new trial ideas for improving impact along our 3 major impact categories: Farmer profit, Healthy soil, and Healthy families.
Designing and supporting execution of Research station trials
Play a leading role in trial prioritization and design for all research station trials.
Prioritize trials effectively based on research and station results
Create impact models for each product or idea to be tested throughout trials
Create crop management protocols and calendars for trials
Support the research station team in executing trials and solving problems
Gather feedback from research station teams to inform further trial ideas
Develop and deliver trainings to research station teams
<Br> Designing and supporting execution of participatory farmer field trials
Prioritize trials effectively, particularly through use of desk research and research station trials results
Create planting protocols and calendars for trials
Support the Impact field team in executing trials and solving problems
Develop and deliver trainings to Impact field team
Data audit and analysis
Analysis and reporting
Following completion of trials, the Agriculture Research Manager will: <b> Carry out statistical analyses and interpret results
Draft trial reports
Make recommendations for next steps e.g. repeat trial, add treatments, scaling-up.
Typically look after and manage accounts in Mining sectors in order to achieve sales targets.
Consistently Grow business with existing Mining customers and develop profitable new business with identified prospects
Plan and conduct sales negotiations with decision makers in Mining companies
Develop, update and implement accordingly, on a yearly basis, for each Mining customer, the Account Plan covering products, services packages, contracts, prices, credit, marketing activities and communicate the Account Plan to all departments involved in service delivery to these key accounts.
Positively manage directly and indirectly at all relevant customer levels within the Sales framework.
Monitor and analyze own sales performances, taking appropriate action
Understand and keep track of fast-changing customer needs and business environments to ensure the most appropriate services are provided to fulfill the customer’s needs
Have an in depth knowledge of the key competitors in Mining and understand their strengths and weaknesses thereby exploiting opportunities arising from these
Maintain a good understanding of business and technical developments within the Mining sector.
Contribute to the development of appropriate Mining Customer Value Propositions (CVP) and marketing initiatives
Provide support and input into the development design of best practice service level agreements.
Ensure up to date service level agreements are in place for all service stations in the allocated area, ensuring adherence and compliance to the agreements at all times.
Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
Monitor, manage and improve input costs at stations to improve profitability and competitiveness.
Corridor and Business Development and Corporate Affairs:
Provide support and input into the development design of the initial new corridor development, if required.
Support the finalization, optimization and fast pace of corridor developments post the initial set-up.
Identify and actively pursue new business (products and service) development opportunities prioritized by the calculated Return On Investment within both new and existing corridors.
Support the identification, conversion, and rollout of both new and existing products to be fully automated financial technology/online payment solutions to minimize manual/physical intervention/work required.
Actively identify, grow and leverage key stakeholder and/or government relationships to enable and speed up all the above-identified objectives.
Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s.
Participate in high-quality engagement and maintain strict adherence to sales calling plans.
Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products, and services by ensuring their own understanding of performance by product and service by customer, service point, branch, diesel truck park, and country.
Drive and increase new customers sign-ups.
Finance, Regulatory, Compliance, Governance, and Legal:
Ensure delivery, performance, and adherence against cost savings and/or budget plans and/or spend plans/policies.
Execute with an example of integrity, honesty, transparency and openness.
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum.
Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature.
Ensure timely and effective communications of key regulatory, licensing, strategic developments and/or risks to the CEO.
Monitor and stay in touch with the origination and evolution of all existing and new competitors to ensure that the Company stays ahead.
Performs field investigations to troubleshoot and solve problems with the water and irrigation systems.
Works with vendors to complete projects whose scope goes beyond the abilities of the Water Dept. (e.g. well drilling, filter installation, etc)
Prepares water budgets, monitors groundwater/aquifer conditions, and forecasts supplies to aid with cropping patterns.
Manages Water Dept. personnel & wages; approves payment of invoices and tracks expenses; develops annual fiscal budgets.
Follows company safety standards and site safety standards
Technical skills include hydraulic analysis, construction cost estimation, surveying, understanding of pumps, experience with open channel design/flow measurement, drafting, and technical report writing.
Serves as point of contact for governmental or external entities (e.g. Utilities, Oil Companies, Neighbors, Water Districts, County, etc)
To provide leadership and expertise in respect to the Finance function in order to assist the business in making sound business decisions to support business goals
Strategic Planning, identify strategic areas of importance
Develop and implement plans to capitalise on finance strategies
Monitor results and advise business accordingly
Prepare annual budgets and provide guidance to the departments
Analyse trends and forecast figures
Formulate budgets / targets
Manage all financial controls required by the business
Manage debtors within targets set
Ensure controls and best practice in the management of creditors
Ensure compliance with relevant legislation pertaining to the function
Assist with legalities pertaining to store ownership
Ensure financial controls are in place in line with Group requirements
Manage technological financial interface
Attract, develop and retain talent within your area of responsibility
Provide direction and motivation through effective communication
Assist in providing solutions to retailers in a manner that adds value to both retailers
Build relationships and deliver service to retailers in a manner that addresses their specific needs while striking a balance with business requirements
Review and implement credit policies.
Monitor compliance with credit policies.
Credit vetting of new and existing customer accounts.
Develop credit management capability within the company.
Set collection targets and KPIs for all credit controllers.
Oversee all customer account reconciliations.
Oversee all revenue assurance activities from analysis of billing to oversight of the dispatch of invoices and documents required by the customers
Allocate the appropriate equipment and people to relevant job sites.
Develop and implement strategy towards the growth and profitability of the sales and after-market departments.
Control and monitoring of the Sales and After-market budgets.
Ensure formal reporting systems are in place.
Set Performance standards for all subordinates.
Ensure all labour related legislation is adhered to.
Ensure implementation of policies, procedures, practices that control and govern safety, health and environmental matters.
Maintain the operational performance of the sales and after-market side of the business.
Represent the company at major customers and professional associations.
Build, maintain, and motivate team members.
Control timekeeping of all staff under his/her management.
Control the movement of work flow of branch staff under his/her control.
Participate in decision making at business unit meetings.
Maintain good customer relations.
Partake and represent budget discussions with General Manager and Regional Manager.
Identify and implement training and development needs for subordinates.
Assess performance with the use of KPI and implement corrective measures where necessary.
Drive sales through active selling and develop an effective sales team.
Must be willing to travel to remote areas to maintain customer relationships and provide guidance on technical matters.
Will maintain a very close working relationship with the General Manager and the Technical Manager.
Carry out maintenance, servicing and repairs
Maintaining a high standard of workmanship
Perform standby duties and willing to work overtime
Maintain a smooth work flow
Co-operation with other workers
Assist in branch activities, as directed
Support the machine sales function
Support the product in the field
Achieve set targets
Promote company image
Maintain, improve and cement customer relationships
Ensuring invoices are sent to customer with supporting documents are obtained and filed appropriately.
Ensuring monthly customer statements are sent to customers in time, with copies of month’s invoices
Be in regular contact with customers in order to perform credit control on overdue amounts as well as frequent visits.
Travelling to Ndola, Solwezi and Lusaka will be required.
Monthly meetings with major or problematic customers, or when required.
Performing debtors reconciliations in order to balance to customers creditors recons.
Preparing of a weekly age analysis with comments on payments and meeting with the GM.
Preparing proposals for credit notes to be evaluated by accountant and approved by GM.
Working in close relationship with stores and workshops.
Selling all products that we offer to the customer for there machines
Provide effective and efficient customer service and product advice on all areas the parts department can cover.
Order parts from suppliers, preparing and processing documents such as parts requisition orders, invoices and inventory documents
Assist with stock takes
Maintain and input client info in the system
Responsibilities and Duties Include but are not subject to:
Screening of telephone calls, typing and filing of confidential correspondence and routine correspondence
Excellent knowledge of packages such as MS Word, Excel, Power point etc.
Performs accurate routine clerical and filling work
Co-ordinates schedules and make appointments
Conducts research, compiles and types statistical reports
Co-ordinates and arranges meetings, prepares agendas, reserves and prepares facilities, accurately records and transcribes minutes of meetings
Co-ordinates and resolves customer complaints
Co-ordinates and books travel & business functions
Processes purchase orders and receipts
Manages office assistant & admin team
Manages office environment and supplies
Manages reception area of businesses.
The role of the Franchise Manager is to manage, develop and grow our Franchise Partners to an extent whereby they enjoy an above average return on their investment, contributing towards the brand becoming the brand of choice for both potential investors and consumers.
Assist with the development and implementation of franchisee specific business plans and budgets.
Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
Protect brand integrity via implementation and measurement of Standards of Operations Programmes.
Identify and communicate formal training needs to the training department for training intervention.
Monitor and feedback information about competitor activity within his/her region.
Identify in-store training needs and implement (OJT) on the job training interventions and coaching.
Assist franchisee in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business/restaurants/Regional Turnovers
Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing
Responsible for company-wide commodity
Proposes/facilitates TCO reduction initiatives
Leads negotiations with suppliers and structures agreements
Identifies strategic impact of key industry/technological trends on commodity
Monitors supplier and team performance
Drives continuous improvement initiatives
Understands impact of applicable commodity related legislation
Implement and integrate solutions across multiple disciplines as required
Develop stakeholder management strategies for key external stakeholders in a more competitive and sustainable space
Understands Supplier Industry, Understands User Needs
Provides oversight over order fulfillment process
IT & Systems Support
Responsibilities and Duties Include but are not subject to:
Achieve sales, collection, promotional and distribution targets.
Promotion, detailing and supervising all marketing and distribution / supply chain targets.
Ensure that all customers are visited as per route plans (with a 4-6 weeks cycle plan) and that orders have been booked accordingly.
Responsible for attending to all customer problems / issues without delay.
To frequently go on route supervision with sales team to observe learn / teach / train / coach on site and establish customer relations and develop secondary sales.
Responsible for ensuring that all payments / collections are done on time. Where there are issues, you are responsible for checking payments status for customers, liaising with accounts, attending to all outstanding payment issues and taking the necessary corrective actions without delay.
Ensuring that merchandising standards or targets are achieved.
Weekly / monthly report submission stock and expiry reports on all distributors.
The primary function of a Project Sales Representative is to sell repair, replacement, upgrade and retrofit projects to new customers and manage the installation of all work sold. The Project Sales Representative will be expected to follow up on all opportunities found or presented
Follow up on opportunities as they develop with new customers.
Sells fixed price projects to new customers.
Install all work sold at or above booked Gross Margin levels.
Understands the Customers costs involved in owning, operating and maintaining their facilities.
Understands how various mechanical systems, components and their control systems work
The Couple should be highly experienced in the following:
Introducing of new game
Knowledge and experience in all departments (logistics, front of house, food and beverage, guiding and maintenance)
Experience in technical, workshop & general camp maintenance
Prior to the opening of the restaurant, the candidate will be expected to directly help the founder to ensure all tasks needed to open the restaurant in the given time frame are dealt with.
A few responsibilities include:
This may include saucing packaging
Dealing with deliveries of equipment
The hiring/training of all staff required
Once the restaurant has opened the candidate will be responsible for overall operations of the restaurant as well as being front of house
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
The traffic Manager will be the manager over seeing all account managers as well as all graphic designers . This Manager is to ensure the smooth running the digital marketing sector
They will need to ensure all clients are happy with the services and help with creative strategy for each of our clients
Create detailed schedules and set deadlines for various stages of a project
Distribute assignments to creative teams and other departments, depending on their availability and priorities
Meet with clients to learn more about new project details and give progress updates on existing projects, communicating any issues
Monitor projects and workloads, adjusting assignments and deadlines accordingly
Maintain job files
Work with freelancers and contractors and ensure they have the resources needed for their jobs
Duties and responsibilities include but are not subject to:
Ensure appropriate safety procedures for transporting hazardous and non-hazardous material are followed
Ensure high level of customer service is emphasized at all levels
Carry out all supervisory responsibilities in accordance with the organisation's policies and procedures
Develop policies and procedures as needed
Review staff requirements and participate in recruiting activities, training and scheduling of personnel
Provide staff performance reviews and resolve employee problems
Conduct analysis in order to determine customer and market needs and opportunities
Maintain frequent contact with management staff and employees
Participate in short and long term market strategy development and implementation
Provide checks and balances
Assist in the development and use of budget/fiscal and inventory control programs
Ensure all administrative requirements are completed in a timely manner
Duties and Responsibilities include but are not subject to:
Maintain a prospect list and conduct sales calls on existing and potential fuel prospects
Organize training for sales staff
Record sales or delivery information
Aid in developing price lists, innovative sales programs, sales prospects and customer incentives
Disseminate sales programs, inventory, and product information to the professional sales force and customers
Monitor, coordinate and lead Marketing activities, product needs, and service requirements
Ensure the credit worthiness of customers, promoting the use of credit programs as a sales tool and helping provide the required information to establish credit
Be knowledgeable of company programs, billing procedures, and monthly statement process
Provide customer service by using all resources available including contracting, fuel and oil testing, specific recommendations and other programs needed
Develop territory and competitive analysis to maintain current knowledge of the market place and the competition
Establish a route system in delivery territory, deliver petroleum products according to customer requirements
Communicate marketing programs and distribute sales promotion materials to customers and prospects
Collect accounts as needed according to credit policy
Follow up on customer complaints and seeks solutions in a timely manner
Receive walk-in customers, phone and emails orders from commercial/industrial customers, retail outlets and individual customers while providing the highest level of service.
Identify customer needs, then invoice the customer correctly & accurately by writing out manual, hand written invoices.
Manage client orders with manual order filing system
Understanding customer needs and sending quotations using spreadsheets (e.g. Excel)
Maintaining good relationships especially with existing top (repeat) customers
Email communication with clients
Phone communication with clients and answering switchboard telephone lines
Working with Excel. A good knowledge of Excel is important.
Issuing and checking Invoices, Receipts, Credit Notes and other documents.
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.
The ideal Zambian Candidate should be energetic, willing to learn and take instructions and directions with a positive result. Computer skills (especially excel) are required however this position involves majority of time spend in the fields (no matter the weather). Remuneration is flexible and TBC for successful Candidates. This position does not include accommodation
Duties to include:
Direct and coordinate worker activities, such as planting, irrigation, chemical application, harvesting, grading, payroll, and record-keeping.
Coordinates growing activities with those of engineering, equipment maintenance, packing houses, and other related departments.
Record information, such as production, farm management practices, and parent stock, and prepares financial and operational reports.
Procurement of machinery, equipment, and supplies, such as tractors, seed, fertilizer, and chemicals.
Responsibilities and Duties Include but are not subject to:
Manage and lead the Operations function in Zambia
Development and implementation of a strategic plan for the country
Develop and Manage budgets for Group in Zambia
Establish new business opportunities
Develop and implement strategies to enhance the image and success of the the group Brand in Zambia
Provide leadership and support to retailers in new business development, store development, and current retail management best operating practices.
Provide leadership to and consult with the North Rand support team on Zambian, Operations, Marketing and Logistic issues
Provide leadership to and consult with the group North Rand Export team
Aggressively drive sales in new and existing stores while ensuring both corporate and independent profitability is achieved
Build and manage strong retailer relationships and be flexible and responsive to both corporate and independent customer needs, as well as all parties involved with the export process
Duties and Responsibilities include but are not subject to:
Define a medium and long-term strategy for the Informal trade with a clear understanding of their decision making processes, strategy and expansion plans
Compile weekly and monthly sales reports by monitoring sales performances against budget
Develop and implement a channel plan in order to maximise volume, profit and share performance
Ensure that objectives in terms of availability, visibility, volume, margin, quality and customer price of products are achieved for Informal Trade
Define customer trading terms in the commercial planning following guidelines from Head of Sales
Assess business performance of the Company and competitors in Informal Trade in order to enhance effectiveness of developed trade programmes
Manage expenditure budget for sales programmes
Recommend suitable sites for depot opening
Planning, leading, organizing and supervising day to day activities of various construction projects for the company.
Quality Control of construction and budgeting for department.
Planning and organising personnel, materials and schedules for work and employees engaged on projects.
Issuing SOPs and implementing safety standard as well as performance appraisal of subordinates.
Relationship with all workshop personnel, site supervisor and other colleagues at work.
Manage the sustainable & profitable development of all logistics activities within the country
Scope of responsibility includes following activities :
Clearing & Forwarding
Monitor profitability and quality of service of clients portfolio
Validate & review process & organizations
Build & adapt the logistics services offer
Drive the subcontractors relationship
Manage the team (N-1) ( 60 employees)
Delivering on the strategy and achieving agreed targets
Leading, coaching and developing people
Duties and Responsibilities include but are not subject to:
Planning and budgeting
Establish a functional Balanced Scorecard focused on the implementation, measuring and management of the functional strategy
Preparation of Annual budget in coordination with other department heads’ budgets and forecasting and in consultation with the companies' Head of Finance
Conduct analysis of performance against budgets and reporting on variances against budgets and against forecasts; period performance against prior period performance and budgets.
Monitor and report on revenue and expenditures in line with approved budgets and business performance and manage daily cash flows
Identifying and present opportunities for cost reduction and implement
Ensure accuracy of journals and related posting into the financial system and liaise with the companies' Head of Finance accordingly
Ensure timely remittance of related statutory deductions such as but not limited to PAYE, NAPSA, etc.
Ensure preparation and submission of accurate regulatory and statutory returns.
Coordinate audits and tax consultants to ensure smooth closure of audit issues
Oversee the preparation of annual Financial Statements to ensure compliance with IFRS standards.
Prepare monthly, quarterly, bi-annual and annual performance reports.
Prepare and submit monthly management accounts and ensure timeliness, completeness, accuracy and integrity of the reports.
Prepare and submit ad hoc written and oral reports on financial issues that impact the company
Implementation of sound financial controls
Manage the implementation of sound financial policies procedures, and controls aligned to the companies' policy
Implement risk management and compliance policies in area of responsibility to identify and manage risk exposure liability.
Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
Liaise with Head of Finance, the company, re procurement
Content creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels
Social media marketing – creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties
Events and event planning – attending industry events in your city (often outside of 9-5 hours) and planning meetups for your community
Public relations – (note: some companies may have devoted PR departments so this may not be relevant) managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns
Customer relations – the Community Manager will be responsible to overlook the customer support – collecting reports ,and forwarding clients feedbacks to the management. Managing any online feedback forums
Communications/marketing strategy – the Community Manager will be responsible for to implement strategic marketing/communications plans and to provide local market insight for the company’s public-facing communications
Analytics – Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively influence and participate in change initiatives
Continuously develop own expertise in terms of professional, industry and legislation knowledge
Contribute to continuous innovation through the development, sharing and implementation of new ideas
Contribute to the financial planning process within area
Identify opportunities to enhance cost effectiveness and increase operational efficiency
Manage financial and other company resources under your control with due respect
Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Ensure that Field Sales Agents clearly understand their targets and meet or exceed sales and leads targets
Monitor the quality of Field Sales Agent interactions with existing and prospective clients, and provide training where necessary to ensure company standards are being maintained
Developing and management of relationships with contracted Super Dealers ensuring a high level of performance against set targets and ensuring the agreed number of field agents contracted via Super Dealers are adequately trained
Accountable for scheduling work rosters, monthly venue plans and shift allocations for Field Sales Agents to ensure sufficient capacity to achieve daily sales and leads targets
Monitor and analyse Field Sales Agents performance data (sales applications, leads generated, sales quality, productivity, compliance, merchandising etc.) daily, weekly, and monthly.
Provide Field Sales Agents with on-the-job coaching & mentoring, and perform QA assessments in order to address skills and knowledge gaps, and to plan for future development needs.
Hold daily, weekly and monthly meetings with Field Sales Agents to discuss performance, document these sessions
Submit a monthly plan and budget for venues that Field Sales Agents will operate from throughout the following month
The Operations Manager has overall responsibility for ensuring efficient, profitable and professional running of the Operations Department of the companies fleet of trucks in Zambia.
The scope of responsibilities of the Operations Manager includes management of the operations team on day-to-day activities, overseeing all tasks for the Operations Department of the Company, taking ownership, being cost effective and contributing to ensure the smooth running of the Operations Department whilst protecting and promoting the Company brand/image.
Outline of duties:
Retaining and acquiring business through exceptional service delivery and relationship building:
Maintaining standardized policies and procedures of operations across ihe department;
Performing regular operational audits to ensure compliance and providing month end/ quarterly reports;
Coordinating of tihe Operations Manager and Assistants Team work, delegating and splitting tasks, in order to ensure the department runs smoothly:
Developing and leading a cohesive team capable of planning and executing day-to-day activities in a safe, professional, efficient and cost effective manner;
Managing human resources performance (Operations staff & Drivers] and development to optimize utilization;
Assisting in commercial and contractual negotiations:
Effectively managing and liaising with stakeholders, both internal and external: Update customers on the position of the cargo as and when changes take place;
Update Customer specific delivery details when needed and/or required with the use of Magic Eye and FMS;
Ensure cargo is allocated to trucks with due consideration to customer requirements and nature of the cargo;
Ensure required arrangements are in place at all times for timely loading and offloading of cargo;
Ensure required funds for each trip are issued by cashiers as agreed with management:
Coordinate with the operations team on the loading and offloading of trucks in in Zambia (warehouses, internal depot, customer designated locations, or specific requests from government authorities, etc.);
Ensure required arrangements are made and communicated to the relevant operations staff to enable late release and offloading of trucks - this includes weekends/holidays:
Ensure requirements for specific loads have been communicated to drivers and follow up to ensure all instructions are followed;
Monitor and report on truck movements to ensure shortest possible round trip times with consideration to destination;
Monitor satellite tracking to identify drivers “not moving” and or any problems with reporting of satellite units: Ensuring compliance with relevant legislation including HR requirements and internal policies.
Liaise and coordinate with HR Department, regarding the control of drivers documents validity, ensuring Proof of Delivery documents are collected from all drivers and all records are updated: Support and liaise with HR Department in regards with driver grievances and concerns:
Assist to ensure all employees are aware of Health and Safety and carry out daily tasks in the safest possible working environment;
Use Magic Eye to record all violations of the company policy for drivers as a tool to ensure performance is managed;
Use Magic Eye to ensure adequate fatigue management and health and safety of the driver, truck and cargo is maintained at all times and on all routes;
Liaise with representatives in Malawi, Zimbabwe and Mozambique to ensure that all issues are dealt with, response times remain quick and that border clearances and turnaround of trucks remain high priority:
Report to Management/Legal and HR Departments any deviation from regulations and/or any misconduct by any driver, in order to ensure corrective actions and/or disciplinary proceedings where necessary:
Liaise and coordinate at all times with port and/or customs and/or road authorities procedures as relates to the company and the movement of our trucks:
Liaise with Documentation Department and/or legal Department and ensure that the trucks have got valid documents, insurances, licenses and inspections:
Monitor and supervise operations team, in order to ensure that all movements by trucks are Updated accurately in FMS and Magic Eye:
Contribute for the continuous development of FMS and Magic Eye operational modules ta benefit and reduce wasted time;
Ensure Magic Eye and FMS are used to their full functionality which allows for full control of the fleet at all times and full visibility and risk management;
Report any accidents, thefts, fines or breakdowns to either Legal Department and/or Workshop and ensure that all legal interests are followed up;
Full details to follow, but the purpose of the job is to obtain new business for our client. Your focus will be new business development in Zambia and the Eastern DRC
You must have extensive sales/business development experience in selling logistics solutions, cross border transport and optimising cargo mix.
The position needs someone with experience and a network among traders, wholesalers, farmers, miners and producers in Zambia, Zimbabwe, Malawi and the DRC.
It is a high energy position requiring credibility, agile thinking and initiative.
The role will also require the candidate to network and must able to attend after-hour dinners and cocktails, play golf or share in other social activities, ie, create bonds with clients.