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The core purpose of the role is to formulate and execute sales strategies and growth plans in line with our business philosophy and company objectives. Through cultivating and leading a high performance team, you will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Duties & Responsibilities
Design and implement sales strategy to achieve company sales goals
Build and set annual sales forecast & budgets in order to reach overall company objectives and profitability goals
Drive high performance in teams to achieve sales targets
Devise plans to reduce competitor activity in existing business as well as grow market share
Develop, build and nurture business relationships in order to grow the business and cultivate brand loyalty and commitment
Maintain a comprehensive knowledge of our competitors and leverage this to ensure brand leadership position and strategic edge
Oversee the dissemination of sales information in order to measure and report on sales performance

Promote business development opportunities in SADC region.
Act as Sales, Business development & marketing representative for existing accounts.
Organize, manage and develop contacts, accounts, leads and opportunities.
Develop weekly, monthly and quarterly revenue forecasts.
Meet new and existing clients as necessary.
Be familiar with pricing and which product and service to market to which customer.
Develop sales strategies and track the progress of the sales stages and report on a weekly basis.
Any other duties, tasks and responsibilities consistent with the role.

Responsibilities
Define technical specifications related to the purchasing of technical material, spare parts, equipment and technical services
Collaborate with Purchasing Department, contributing to negotiation and suppliers qualification
Collaborate with R&D Department for feasibility analysis, prototyping and new products / new processes engineering and industrialization
Evaluate the financial, productivity and business viability of technical systems, identify problem areas
Provide support to the technical manager of the factories in case of important breakdown

A research and development (R&D) manager performs a number of highly important roles within an organization. They are responsible for research, planning, and implementing new programs and protocols into their company or organization and overseeing the development of new products.
Regardless of the specific field, R&D managers are usually responsible for overseeing the entire development process of new products and programs within an organization, from the initial planning phase to implementation or production. You will need to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing. The R&D manager should also stay informed on what is happening in the research and development field at large in order to make sure their company is up-to-date and current with the most advanced R&D developments. As a manager, you will also have important managerial and administrative responsibilities and may be in charge of overseeing employees.

Duties and Responsibilities include but are not subject to:
Oversee daily operations of the business unit or organization. With primary interest, to generate and maximize profit in our Hardware Retailing Division.
Ensure the creation and implementation of a strategy designed to grow the business.
Coordinate the development of key performance goals for functions and direct reports.
Provide direct management of key functional managers and executives in the business unit.
Ensure the development of tactical programs to pursue targeted goals and objectives.
Ensure the overall delivery and quality of the unit's offerings to customers.
Engage in key or targeted customer activities.
Management and Control of the companies greatest resource- the employees and closely evaluates and monitors their work input, performance appraisals, including making recommendation for promotion and salary pay rise.
Oversee key hiring and talent development programs.
Evaluate and decide upon key investments in equipment, infrastructure, and talent.
Communicate strategy and results to the unit's employees.
Report key results to corporate officers and also the Board of Directors.
Engage with corporate officers in broader organizational strategic planning.
Attends and represents the firm, at international foras, meetings and business meetings, subject to approval by the Board.
Ability to give instruction clearly.
Time management and cost saving attributes.
Can monitor everything efficiently and effectively.
Anticipation insight, always thinking ahead of the curve. Thus excellent Judgment/decision making capabilities with accuracy and mathematical and analytical skills.
Provide senior management oversight functions, including implementing Board Objectives, in the absence of the Director – Supply/ Retail or special functions, as directed by the Managing Director.
To perform any other functions and administrative duties, as may be directed by senior management from time to time.

The core purpose of the role is to formulate and execute sales strategies and growth plans in line with our business philosophy and company objectives. Through cultivating and leading a high performance team, you will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Duties & Responsibilities
Design and implement sales strategy to achieve company sales goals
Build and set annual sales forecast & budgets in order to reach overall company objectives and profitability goals
Drive high performance in teams to achieve sales targets
Devise plans to reduce competitor activity in existing business as well as grow market share
Develop, build and nurture business relationships in order to grow the business and cultivate brand loyalty and commitment
Maintain a comprehensive knowledge of our competitors and leverage this to ensure brand leadership position and strategic edge
Oversee the dissemination of sales information in order to measure and report on sales performance

Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
Budgeting and forecasting
Planning and monitoring
Financial modelling
Variance Analysis
Pricing
Reporting
Defining business requirements and reporting them back to stakeholders

Duties to include:
Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
Make high-quality investing decisions to advance the business and increase profits
Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
Review financial and non-financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Maintain a deep knowledge of the markets and industry of the company

The purpose of the Senior Product Manager role is to lead and direct product development and ensure high return on investment.
The Senior Product Manager must translate ideas into strategy and features, and follow product development from start to end of new and existing products & services in alignment with the company Product and Development strategy, consumer/partner needs, technological advancement and customer experience, in order to ensure profitability and continuous improvement /revenue growth in digital services across Sub Saharan Africa.

Product roadmaps – design and implement product roadmaps and product plans.
Direct Marketing – working with mobile network partners, content partners and understanding consumer behaviours to design campaign roadmaps and execute campaigns using traditional media and digital media to acquire new customers on the services as well as upsell to the existing base.
Suggest new ways to track product use and impact end users.

Product Development – develop and implement product strategies in line with group.
Produce and review product requirements
Product Management – Manage all products and services within the portfolio through its lifecycle and life stage making improvements to improve user experience, grow revenues and enhance features
Pricing – Implement the pricing strategy for all services and partner services considering consumer segments and affordability, value of service, variable costs and competitor pricing
Content Management – Design and develop a content roadmap for Product specific to the market requirements in conjunction with global licensing team and ensuring alignment to the Product strategy for the particular partner.
Manage all content services through its life cycle and ensuring that content is kept up to date with trends and the most recent.
Content curation is essential for the growth of service
Partner Management – Manage all partner agreements, ensure compliance and manage relationships to grow the portfolio of services and base.
Operations – Management of end to end delivery of all products and services in alignment to the roadmap and project delivery plan.
Must be flexible to re-prioritise based on critical requirements
People management – lead product Managers and coordinate cross-functional teams where applicable

Planning and Defining Scope
Activity Planning and Sequencing
Resource Planning
Developing Schedules
Time Estimating
Cost Estimating
Developing a Budget
Risk Analysis and Management
Managing Risks and Issues
Monitoring and Reporting Progress
Team Leadership
Strategic Influencing
Working with Suppliers
Controlling and monitoring Quality

Planning and overseeing new marketing initiatives in and around Zimbabwe.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new potential markets and improving sales in and around Zimbabwe.
Attending as well as arranging conferences, meetings, and industry events.
Developing and negotiating quotes and proposals for potential markets.
Developing goals for the development team and business growth and ensuring they are met.
Training personnel and helping team members develop their skills.

Responsibilities:
General Management General Management
Planning – Stay abreast of market developments in the industry and formulate plans to allow the company to take advantage of growth opportunities whilst simultaneously ensuring that the company is not taking unnecessary risks.
Organise – Establish systems and procedures to ensure the smooth running of the branch on a day-today, month-to-month and annual basis.
Each market has its own anomalies so whilst we expect you to be guided by the operating principles of the established companies in the group, it will largely be up to your discretion to modify standard operating procedures to better fit the Zambian market
Account management and customer relationship focused
Strives for profitable growth of the branch by meeting the service needs of existing and perspective customers Will enhance the market position in the industry by acquiring new customers and developing and executing strategic sales plans
Is experienced with the labor requirements for engineering and construction activities within the local industry
Visiting potential customers to prospect for new business as well as expanding existing market share.
Gathering market and customer information.
Contributing to strategic planning and development.
Monthly reporting to executive and management on sales, prospective sales as well as forecast etc.
Planning and co-ordinating business process to ensure effective interface / communications with other business divisions or heads of departments, both within the company and with associated external stakeholders

Duties and Responsibilities include but are not subject to:
Strategic Leadership
Co-develop and conceptualise the Operational Strategy and plan in line with the vision and strategic objectives of the business.
Review, monitor and report on the Operations Division’s strategy translation and implementation whilst ensuring alignment across the internal division.
Operations Division Management
Operational Systems and Processes
Collaborate with management team to design, develop and implement plans for the operational, systems, processes, and personnel designed to accommodate the rapid growth objectives of the company.
Ensure a stable operating environment in partnership with IT and other support organizations.
Research and benchmark operational and Call Centre systems and practices.
Operations Efficiency and Productivity
Responsible for the capacity planning pertaining to existing physical Call Centres facilities as well as establishing, executing, delivering and expanding contact centre services and physical Call Centre facilities as required.
Ensure all projects relating to operations are delivered on time and within budgets and effective target KPIs.
Ensure the effective and productive application of human resources and continuous performance improvement within the division.
Driving performance measures for the operations (including a consideration of efficiency versus effectiveness and profitability)
Research and propose improvements in the operations division (workplace, equipment, “tools”) to support productivity and a positive work environment.
Financial Management
Conduct budgeting and forecasting processes for operations division in accordance with the companies' financial management policies and practices.
Safeguarding of company assets under control of the operations department.
Identification, reporting on and monitoring of risk in the operations division and throughout the business.
Operations Performance Management and Reporting
Develop templates in collaboration with Business Intelligence to ensure accurate measurement of and reporting accurately, comprehensively and timely on operations performance.
Analyse and interpret operations performance information and ensure monitoring of relevant performance.
Review and consider operations reports and update targets where needed and initiate appropriate actions.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the companies' market.
Stakeholder Relationship Building
Building relationships with both external stakeholders (suppliers, contractors etc), as well as internal stakeholders.
Team Leadership and People Management
Provide visible and clear leadership to Call Centre operations promoting a culture of high performance and customer focus.
Providing direction and management to the functional managers with the emphasis on building a cohesive and well-motivated team.
Motivate and lead a high-performance team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operational departments.
Establish a robust training and coaching regime designed to maximise individual performance.
Define and maintain an operations culture in alignment with the company values and in support of the client profile of the business.
Maintain a department organizational structure, capacity (knowledge and skill) and career pathing/succession plans to meet applicable company strategies and operational targets.
Implement the companies' performance management policy and procedures (inclusive of maintaining discipline in accordance with the companies' policy and procedures).

Duties Include:
Ensuring the development and implementation of strategy so that it is able to consistently generate value and meet the requirements of its stakeholders
Ensuring that relevant by consumers, delivers on its mission and is effectively managed.
Ensure that it gains meaningful market share in Uganda, that it meets profitability requirements set
Oversee business production planning and implementation, including identifying resource requirements, and establishing strategies to grow the business.
Ensure that the company in Uganda meets or exceeds sales and revenue requirements as set
Ensure that brand is well accepted in Uganda
Ensure effective engagement with customers and clients
Fostering an environment of continuous learning and improvement, striving to be the best
Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Execute effective workforce planning and performance management practices to ensure that we get and keep the right staff

Responsible for the overall smooth running of the company's operations, which includes Installations, Warehousing, Logistics, Product technical support and Fleet management.
Ensure high standard of delivery assurance, quality assurance, client delivery and driving growth strategy.
Management of processes and budgets. Five key focus areas being: people, core operations, budgets, project delivery and strategy.
Key Performance Areas (Summary of Overall Responsibilities):
• Fleet Management
• Warehouse Management
• Operations Management
• Support Centre / Helpdesk Management
• Financials (Budgets)
Fleet Management
• Fleet Utilization Management
• Cost Management – Cost per hour, Cost per Unit, Repairs and Maintenance costs
• Fuel Economy per Asset
• Vehicle Branding Management
• Investigate driver behaviour
• Ensure all activities are aligned with policy requirements
• Update of vehicle / fleet policy
• Investigate accidents and fines and keep track per unit.
• Preventive Maintenance Plan
• Reporting
Warehouse Management:
• National consistency of the warehouse processes (national plan)
• Adhere to Health and safety standards
• Ensure smooth operations within national warehouses
• Stock management and forecast on products
• Best practice implementation
• Stock take management
Operations Management:
• Ensure 100% quality nationally
• Route management
• Asset control and management
• Support and implementation of projects
• Monthly schedule forecasting of new projects versus available human resources
• Team capacity management
• Upskilling of team to support roll outs and the maintenance thereof
• Root cause management of reoccurring issues
• Customer Service Management
Support Centre / Helpdesk Management: • Customer service centric and management • Streamline internal processes to ensure effective support on products • Ongoing upskilling of team Financials: • Control expenditure within authorized budgets. • Monthly review of income statements • Setting up yearly targets/budgets.

Take responsibility for profit, revenue generation, cash and setting of quality targets.
Agreeing annual budgets and producing a detailed annual business operating plan
Deliver monthly, quarterly or annual targets for revenue, profits and cash.
Produce business performance reports on a monthly or quarterly basis.
Recruit and manage staff, including performance monitoring, mentoring and training.
Interface with clients and maintain healthy positive client/company relationship
Engage in Local Capital raising and Business Advisory services with clients
Prepare and sign off on credit submission packs

Duties and Responsibilities include but are not subject to:
Drive the crafting and adjustment of strategy
Ensure the Opco is led and managed to meet the business’s goals and strategies in alignment with the company
Ensure a healthy relationship with stakeholders(including but not limited to regulators, network and license partners, staff, financial institutions, key distribution partners and the company)
Sales and Marketing
Ensure that the Nigerian branch meets or exceeds sales and revenue requirements as set by the company
Ensure that the companies' brand is well accepted in Nigeria
Ensure effective engagement with customers and clients
Finance
Ensure that the Nigerian branch meets or exceeds profit and other targets as set by the company
Ensure appropriate financial controls and adherence regulation governing the Nigerian branch
Ensure that risks are appropriately managed in the company
Company leadership, culture and communication and others
Ensure the adoption and practice of values into the business as required from the company, and that the Nigerian branch has a winning culture and great adherence to ethics. Values include Integrity, Accountability, Innovation, Teamwork, Diversity and Excellence and you will be required to be an example in living the values.
Ensure effective communication, collaboration, interaction and active sharing in the Nigerian branch among staff and network and insurance partners in country, with the company and other businesses.
Fostering an environment of continuous learning and improvement, striving to be the best
Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Execute effective workforce planning and performance management practices to ensure that we get and keep the right staff

Responsibilities:
Take responsibility for profit, revenue generation, cash and setting of quality targets.
Agreeing on annual budgets and producing a detailed annual business operating plan
Deliver monthly, quarterly or annual targets for revenue, profits, and cash.
Produce business performance reports on a monthly or quarterly basis.
Recruit and manage staff, including performance monitoring, mentoring and training.
Interface with clients and maintain healthy positive client/company relationship
Engage in Local Capital raising and Business Advisory services with clients
Prepare and sign off on credit submission packs

Responsibilities:
Business Development and Sales Management
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets, set and follow up team and individual objectives on a daily, weekly and monthly basis
• Suggest and implement actions plans for the Boutique to Retail Direction (product mix, store merchandising, events and animations, product assortment, buying trends and customer requests) order to ensure achievement of the Boutique Sales Targets
• Deploy store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base
• Be aware of the local market and business environment including competitors business activities and Parfums and Cosmetics market trends.
• Conduct sales analyses (quantitative and qualitative sales reports), follow up on market trends and monitor the competitions activity

Brand Management
• Consistently be an ambassador of the Brand, support and uphold the values and competencies at all times, striving to exceed expectations
• Ensure that the Boutique team are in line with brand values and positioning in terms of behavior and image guidelines
• Take additional responsibility as supporting other point of sales, acting as a training store, arranging retail events and supporting new launches
• Maintain strict confidentiality of Dior knowledge and activities

Client Experience and Event Management
• Deliver a world class client experience within the Boutique, exceeding brand mystery shop expectations
• Welcome and manage external and internal visitors to the Boutique, ensuring that their experience reflects the brand and our business
• Increase client flow by working closely with Marketing and CRM to develop a network of clients and develop customer loyalty
• Achieve targets for client’s recruitment and client loyalty return
• Ensure the building, maintaining and using of a client’s accurate database
• Identify customer potential needs and use initiatives to meet them
• Own and contribute to Boutique events and sampling programs, effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations
• Execute all visual plans at the Boutique for all events
• Manage preparations status and feedback reports for each event and animations
• Provide new and ongoing product and sales training to team, including new programs, suggestive selling techniques, and client registration programs

People Management
• Recruit high caliber team members, ensuring their retention through the effective management of their induction and performance
• Ensure all new employees complete In Store induction
• Ensure that all Beauty Consultants and Specialists are provided with product knowledge to enhance and ensure cross-selling across categories.
• Involvement in store succession planning by training and developing all employees to be able to progress along the career path.
• Conduct annual performance reviews
• Identify individual and team training needs. Create and implement regular training, monitor and record all training hours.
• Communicate corporate initiatives and directives to team through daily brief
• Communicate and reflect the brand, corporate strategy, and goals to the team
• Manage team to achieve sales goals by conducting monthly productivity evaluations
• Effectively build and develop key relationships across the brand to aid the success of the Boutique
• Create a positive working environment

Operations
• Staff the Boutique to consistently deliver the desired brand experience whilst keeping within agreed budgets
• Determine staffing needs and create staff schedules to ensure appropriate store coverage and match to traffic
• Oversee process of staffing and planning scheduling and coordinating their payroll information
• Manage stock to minimize loss and maximize availability, effectively manage stock both back and front of house in terms of quantities and merchandising guidelines
• Report on store performance as and when required by the brand
• Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT and security
• Ensure that the health and safety of the Boutique and team are managed and in line with brand and legal expectations
• Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit.
• Ensure compliance with all Internal Control procedures