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As an SAP project manager, you oversee and implement all SAP projects. <BR>Your responsibilities include managing SAP projects, developing detailed project plans, and providing metrics for reporting.<BR> Additional duties consist of analyzing business system solutions, providing cost-benefit analysis, and working towards business objectives. <BR>Communication skills and management experience are valuable to create work plans, motivate team members, and report to company executives.<BR> Ability to coordinate with other departments is vital.
Required Skills
Additional Requirements
Ensure the end-to-end resolution of primary and secondary complaints, liaising with relevant
stakeholders as required
Support the design and implementation of proactive strategies and techniques for customer
engagement on issue resolution across different customer segments
Partner with key stakeholders including legal/compliance teams to drive the establishment of an
effective complaints handling process that proactively manages risks
Develop and harmonize Service Level Agreements and ensure that resolution of complaints are within
the SLAs
Manage a diverse range of complex complaints and disputes
Monitor complaint volumes & ratio by product/journey/channels to identify any emerging issues
Identify appropriate quality process solutions to address customer issues
Monitor and analyze statistics and trends on customer complaints across affiliates
Perform regulatory analyses and other related activities
Work with external regulatory stakeholders in relation to issue handling and monitoring
Prepare regular reports on complaints statistics, trends, escalations, and any other timely information
Managing day to day Contact Centre activities as per the defined KPIs
Conduct specialized outbound campaigns as per request
Monitor quality of customer interactions and TAT on inbound, outbound, FAQs and email channels
Hold weekly team meetings to discuss business changes, direction and gather customer feedback on products and services, and follow up with suggestions for improvement
Drive a culture of ensuring that all complaints received are registered and logged in the Bank’s
Customer Relationship Management (CRM) and unique numbers assigned to customers for purposes of traceability of complaint, single view, and trend analysis
Drive a process to ensure that customers have access to adequate information on complaints’ handling process and escalation mechanisms that are easily accessible, clearly explained, independent, fair, accountable, timely and efficient
Conduct regular skills gap analysis and arrange for monthly training on the identified areas
Work with stakeholders to ensure customers provide regular feedback on their level of satisfaction of
the timeliness and effectiveness of the Bank’s complaint’s management
QUALITY ASSURANCE
Conduct root cause analysis of complaints using a diverse range of contextual data from around the business to identify underlying issues
Analyze root causes of complaints to identify recurring themes and trends and make proposals to the Service Council to assist with organizational continuous improvement programs and initiatives
Documenting and reporting on product or service customer experience quality levels
Preparing and implementing quality assurance policies and procedures.
Required Skills
Knowledge of regulatory requirements for complaints resolution
Complaints handling/management experience
Additional Requirements
Petty Cash
Monthly Trustees and Committee meeting minutes
Manage – residents’ and parents’ queries, office, kitchen, all R&M, garden, cleaners, staff quarter
Social media networking - Administrate and update Organisation's Facebook & Website page
Gardening
1 afternoon off a week
Weekends off but will be required to be on call
Required Skills
Additional Requirements
1. Developing a team, process, and infrastructure for commodity trading (domestic and exports)
2. Developing a trading strategy, getting a sign off from the directors, and execution.
Required Skills
Additional Requirements
Working experience on MS Office packages Outlook PowerPoint Excel Word
Experience with Minute taking at meetings
Arranging functions
Travel and Visa arrangements
Day to Day admin
Required Skills
Excellent communication both written and verbal
Flexible and adaptable to change
Excellent organisational and planning ability
Courteous and helpful
Ability to manage highly confidential information
Additional Requirements
Duties and Responsibilities:
• Develop effective forecast models based on industry trends and demand patterns.
• Support management with risk assessments and mitigation activities.
• Propose and implement solutions to improve demand forecast accuracy.
• Successfully communicate forecast and inventory estimations to management.
• Monitor and report on important changes in sales forecasts, budgets, and business strategies.
• Conduct monthly forecast maintenance.
• Address demand-related issues in a timely and effective manner.
Required Skills
• Strong mathematical and statistical knowledge.
• Capability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
Additional Requirements
Duties and Responsibilities:
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette.
Required Skills
• Ability to manage internal and external correspondence.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills.
Additional Requirements
JOB RESPONSIBILITIES
Manage Purchase Request queries for all purchase orders issued, weekly. This includes acknowledgment and overdue queries. Proper management of queries includes periodic review (at a minimum weekly) of the queries and performing the actions required to address items on those queries.
Follow up with Vendors as required.
Follow up with Warehouse personnel as required.
Support the implementation of Strategic Sourcing contracts.
Responsible for ensuring 100% compliance with the Global Non-Commodity Procure-to-Pay Policy and local SOP.
Drive enhanced supplier relationship management through regular collaboration with the Division Operations supply base to ensure action is taken on all issues related to cost, quality delivery, and customer service
Regular reporting on savings, discounts, other commercial reductions from suppliers, contractors
Assist in sourcing projects as needed (market analysis, RFQ preparation with EE & MEA Hub Procurement alignment, data analysis and consolidation, documentation preparation
Partner with the Controlling and Finance Departments of the locations to ensure timely payment of supplier invoices
Identify and pursue opportunities for cost reduction
Provide guidance in the development of aggressive cost reduction goals, cost containment purchasing programs and timelines for Category Specialists in Strategic Sourcing
Timely and accurate review of all submitted Purchase Requisitions (PR) and conversion into Purchase Orders (PO)- responsible for ensuring compliance with the Global Non-Commodity Procure-to-Pay Policy
Acts as a liaison with Eastern Europe & MEA Hub Procurement and other departments on purchasing matters, including the scheduling of orders, selection of products, and similar or related issues
Resolves issues related to delivered quantity discrepancies, pricing, logistics, and contracts, etc.
Preparation of the contract, participation in contract negotiations in accordance with Global Non-CommodityProcure-to-Pay Policy and Local SOP
Address all invoices assigned to the Buyer
Ensure accurate item or standard service number usage on all PO’s
Ensure contracted vendors are being utilized on all PO’s
Required Skills
Additional Requirements
DUTIES AND RESPONSIBILITIES
Facilitate & manage the engagement of Consultants along with development of design briefings and project proposals.
Manage Construction by preparing and presenting Reports on Project Progress.
Manage Project Governance and Risk plans.
Oversee and serve as main point of contact for contractor teams during each project
Produce internal reports - recurring and ad-hoc - as required by management
Manage the development communication strategy
Ensure that service level agreements are in place for all suppliers, contractors and sub-contractors
Manage and oversee due-diligence process for all Property deals, i.e., coordinating all legal and land deal documentation as needed per
Managing & following up on Town Planning process
Manage external planning and authority approval processes.
Facilitate Project Handover and distribute compliance certificates to ensure legal operation of the development.
Assist the Director in preparing budgets for repairs maintenance and development projects
Manage the finances of ongoing projects, including payments, reconciliations, cashflow, budget, etc. for maintenance, repairs, developments and refurbishments.
Manage development budgets in conjunction with internal stakeholders
Monitor expenses against the budget
Explore new geographic expansion opportunities through visiting sites, managing relationships with key partners, undertaking financial analysis, and conducting detailed research.
Responsible for the overall management and control of the group Maintenance & Equipment Schedule
Implementation of Maintenance plans across all stores
Oversee completion of maintenance procedure instruction, systems demonstration and proper delivery of Operating Manuals as per YUM
Required Skills
Experience in retail site conversions
Financial modelling skills;
Broad network of contacts within the property industry
Strong project management skills – ability to manage multiple projects and stakeholders
Strong analysis and costing skills
Additional Requirements
Duties and Responsibilities:
Implement required amendments and enhancements to B2B and B2C platforms (back-end and front-end).
Review and refine the business processes and backoffice support in relation to the online platforms
Monitor and analyse costs in comparison to the turnover in relation to the online sales channels
Analyse sales data to propose recommendations to the commercial and marketing teams on campaigns, product offering, consumer behaviour
Collaborate with internal teams to create landing pages and optimise user experience
Work with the commercial teams to ensure data is maintained to support the online platforms
Ensure business processes support the effective execution of servicing the B2B and B2C sales channel
Plan, develop and implement our SEO strategy in conjunction with service providers and / or marketing team
Identify key SEO KPIs
In conjunction with the commercial and marketing teams, identify our target audiences
Analyze reports and data obtained from relevant sources (e.g. Google Analytics) in order to provide insights and direction in terms of SEO, Content Management and social presence.
Assistance and creation of ad-hoc reports as and when required to assist in reporting requirements and solutions in the following key areas
Required Skills
Good knowledge of MS Office
Knowledge of and experience with eCommerce platforms such as Shopify, WooCommerce, Magento, Facebook business
Knowledge of and experience with Web Publishing platforms such as WordPress
Knowledge and experience of BI tools such as Qlik, Power BI
Additional Requirements
DUTIES AND RESPONSIBILITIES:
To manage the supply chain from end to end, manage relationships with suppliers in Africa,
Identify new business opportunities and manage OECD compliance requirements to ensure compliance.
Responsible for managing The company’s operations in Rwanda and DRC
Oversee local commodity (base/industrial metals and concentrates) supply chain activities
Identify key partners to grow the business in the whole region
Monitor and optimize supply chain and logistics activities in the region
Safeguard The company interests in Rwanda and DRC
Support The company’s business development and project initiatives in the region
Actively identify and proactively manage risks inherent in the supply chain
Management of warehouse and stockpile
Effective and proactive local stakeholder engagement on behalf of the company as well as timely and effective reporting and updates to the company
Evaluate regularly the efficiency of business procedures in the region according to The companies objectives and propose solutions
Required Skills
Flexible disposition
Highly computer literate
Able to work on own initiative under pressure and in a methodical, detailed, and accurate fashion Core Competencies: Communication
Excellent communicator who can listen as well and communicate effectively – presenting ideas and solutions professionally and logically
Promote the timely flow of information – to senior management, front office teams, and other colleagues Team Work
Assist colleagues and seek involvement and input from other people
Consider different perspectives
Recognize and acknowledge other team members’ contributions Initiative
Proactive drives tasks to achieve results
Takes initiative to make things happen Ownership and Accountability
Takes ownership of own decisions and actions – both successes and mistakes
Is reliable and does not need hand-holding to produce good
Additional Requirements
DUTIES AND RESPONSIBILITIES:
Responsible for all plant indirect purchasing
Negotiating with suppliers on payment terms and periods
Negotiating and Supplier Contracts formulation and Management
Defines and implements technical/re-sourcing/logistics/ materials activities in line with company objectives and budget requirements
Daily Coordination and tracking of purchase requisitions on SAP System
Obtaining quotes from suppliers in a 3x3 quote system and placing orders on time
Tracking the delivery status of each product/service
Following and participating purchasing process improvement actions.
Supports the commodity organization (Segment Leaders) to reach the site negotiation objectives
Drives in front of the P-25 material productivity actions and brings suppliers in, in line with budget timing
Monitors Supplier Performance & Relationship wherever assigned the Role of Key Account Purchasing (KAP) for a given supplier, when not covered by Group Commodity organization
Build up the site budget together with the site Purchasing manager and in liaison with the Segment Leaders
Ensure coverage of logistics protocols for all bought out parts
Strictly apply the rules of Supplier Integration axis Standards (internal referential, certifications, procedures, purchasing tools, information systems)
Required Skills
Demonstrated knowledge and expertise in negotiation methods and ability to analyze a negotiation
Excellent problem-solving skills
Proficiency in MS Excel, Ms. PowerPoint, and ERP knowledge will be an asset
Demonstrated ability to think and act strategically
Experience working in a large, complex organization (i.e. ability to operate independently and under pressure, to perform multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness)
Valid driving license
Additional Requirements
DUTIES AND RESPONSIBILITIES:
Achieving business goals and revenue targets.
Overseeing daily operations, managing budgets, and setting performance objectives.
Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
Developing and implementing business, marketing, and advertising plans.
Managing internal and external stakeholder relations and negotiating contracts.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring products and services comply with regulatory and quality standards.
Ensuring company standards and procedures are followed.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
Dealing with escalated customer issues, incident reports, and legal actions.
Required Skills
Proficiency in Microsoft Office, with CRM systems, and project management tools.
Excellent leadership and decision-making skills.
Ability to multitask and work efficiently under pressure.
Strong analytical and problem-solving skills.
Additional Requirements
Duties and Responsibilities:
* Manage every aspect of our newly expanding operation in-country .
* Recruit the very best talent in this new market.
* Negotiate with vendors and service providers needed for production.
* Collaborate with local businesses to acquire all necessary resources and services.
* Conduct extensive research regarding the market and learn everything possible.
* Develop marketing and production teams with local expertise.
* Collaborate with leadership to strategize how best to roll out the product line.
* Become a student of the culture, remaining aware of customs and manners always.
* Synthesize monthly, quarterly, and annual reports on progress and development.
* Network effectively with local clients and develop strong professional relationships.
* Work to ensure deadlines are met and budgets are maintained.
* Adapt the business model to be culturally relevant without losing its identity.
* Mentor direct reports, especially in regard to our values and vision.
* Contribute to the overall global success of our company.
Required Skills
* Exceptionally well organized and driven by success.
* Ability to thrive in high-pressure situations.
* Outstanding negotiating skills.
* Analytical thinker with superior problem-solving skills.
* Solid history of data-driven strategic development.
* Decisive and committed.
* A natural leader who inspires and motivates those around them.
