Available Jobs - Retail / Wholesale / FMCG(21)
You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
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Available Jobs Retail / Wholesale / FMCG
Dealing with and managing clients
Handle Customer Queries
After sales service
Increase Sales and hit targets
Supervision of staff
Control of stock and cash
Security of the shops
We are looking for 2 Key Account Managers from the FMCG industry
You must have FMCG industry experience
Must have clients and contacts in the FMCG industry
The role will require you to drive sales for the company in Malawi
You will be required to hit targets set by the company
You will need to use and update client record cards
You will need to produce monthly sales reports
You will need to place client orders on line at site so must be computer literate
You will be expected to start 'small' by working with local clients in Blantyre but as you progress there is a large scope for you to grow in the company and focus on clients across the country
Ability to sell, be a people person
Energetic and target driven
Be in charge of the daily running of the butchery
Running a team of block-men and counter-hands
Customer sentric role
Sale's experience is a PLUS
Duties to include:
Prepares monthly management accounts
Document financial transactions by entering account information.
Recommend financial actions by analyzing accounting options.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing data base backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and requesting disbursements.
Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
Complies with tax laws ensuring timeous submissions
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
Maintains customer confidence and protects operations by keeping financial information confidential.
Strong analytical and problem solving skills
Ability to achieve results with minimal supervision and through others are vital.
We are looking for...
Someone with a strong commercial focus - must have a proven track record of being able to sell.
Having truck parts/trucking industry knowledge is a bonus but not essential.
Someone that is able to understand and manage the operations of a small (<10 staff) branch.
Someone that is administratively strong.
The role is open to any nationality but you must be able to speak, read, and write in both in English and Portuguese - this is essential.
Able to sell.
Want to grow in the company.
Responsible for the management and coordination of plant operations including production, receiving, dispatch, stores, health and safety, staff, and maintenance, consistent to improve the production facilities’ performance.
STAFF and STRUCTURE
Improve manpower utilization within existing departments and processes.
Schedule stability that allows for maximum efficiency.
Work to establish effective management practices throughout relevant areas.
Working with team to ensure compliance policies and procedures.
Establish group and individual accountabilities throughout relevant areas for problem solving and cost reduction, both on a permanent and ad hoc basis, depending on need.
Encourage use of new techniques and focus on fact based problem solving.
Ensure staffing requirements are met.
Track competencies of subordinates and provide leadership, motivation and development as required.
Liaise with HR Manager on staff recruitment, disciplinary, performance, training and termination processes.
Manage logistics, ensuring orders are delivered in full and timeously.
Good corporate governance is maintained by ensuring that proper controls, procedures and processes are implemented and followed.
Create budget for the approval of the GM/MD.
Ensure that the budget is adhered to and that expenditure is kept within its bounds.
All planned capital expenditure is achieved according to schedules and budget provision approved by the GM/MD.
Exceptional expenditure is only incurred for valid reasons which are justified in written reports and approved by the GM/MD.
Manage spending against budget, controlling spending in relation to changes in production volume.
Ensure that the agreed standards of productivity are met.
Managing production schedules.
No financial loss is incurred due to unnecessary waste or quality failures.
Effective quality control measures implemented.
Plant, machinery, buildings and grounds are maintained effectively according to maintenance schedules and the approved budget.
No losses occur due to safety or security measures not being applied.
Delegated work from GM/MD is completed according to agreed instruction.
MANAGING & REPORTING
Keeping up to date with the most recent and relevant information regarding the factory and business in order to communicate this to the GM.
The information conveyed to the GM/MD must be thoroughly researched and valid as this information will be required for the GM/MD to make competent and professional business and operational decisions.
Financial and Operational Reporting is produced timeously and with the relevant investigated content.
High energy leadership.
Driver’s license and own car
Setting up landing pages and webpages within our proprietary CMS system Anthrax (proprietary system).
Manage all portal builds and campaigns, from brief including analysis of the business requirements.
Implementing the required modules, shortcodes, mini sites, making sure that these requirements are met before the site/campaign goes live.
Conception and development of Anthrax to meet future UX requirements.
Optimization of user flows within customer portals.
Test cases created after creating portal homepage, sub sections, promotions and campaigns and conduct own testing before submission to ETE QA.
Ensure that partner integration to all portals is implemented in accordance with policies, project plans and processes.
Pricing and Price Plan implementation – have an in-depth understanding of how Telco pricing tools works and be able to provide support on this to the Product Team, QA, Business partners.
Using the portal API and applications such as.
Jira for Project Management and Support functions.
CMS and various tools for the upload of content and management of portal structures.
Pricing Tools – upload and configure price points for sale of Content on Telco Portals.
Anthrax for the Creation of Portal pages, promotional modules, mini sites, updating content scheduling, subscription management.
Proxy integration for the Creation of partner URLs to integrate into portals.
Hosting images/ editing device profiles.
Content ingestion (FTMD, Games, wallpapers, videos and editorial/news feeds).
Creation of shortlinks to link to specific content items hosted on portals for campaign tracking and reporting.
Maintain relationships with relevant role players in accordance with business requirements and dependencies.
Product Managers, Content Providers, Support Teams.
Providing first line support to the QA team and Telco portal issues, support 3rd party content partners Construct, implement/fine tune methods, processes/systems to enhance effectiveness of the Broadband products/services.
They would also be highly focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
Development and implement a customer-centric business development strategy.
Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs Lead the service team in delivering excellence in customer-centric service.
Revenue management and forecasting on a regular basis (weekly, monthly and quarterly).
Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries.
Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realisation.
Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions.
Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions.
Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution.
Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.
They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
You will be a visionary team leader who is self-driven and able to work independently.
Those with experience in the mobile digital entertainment industry would be at a distinct advantage.
Wrap, weigh, label and price cuts of meat.
Mark products, work pieces, or equipment with identifying information.
Weigh finished products.
Prepare meat products for sale or consumption.
Prepare and place meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye.
Prepare meat products for sale or consumption.
Prepare special cuts of meat ordered by customers.
Cut meat products.
Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry, and fish, to prepare meat in cooking form.
Prepare meat products for sale or consumption.
Cut meat products.
Estimate requirements and order or requisition meat supplies to maintain inventories.
Estimate material requirements for production.
Order materials, supplies, or equipment.
Supervise other butchers or meat cutters.
Direct operational or production activities.
Receive, inspect, and store meat upon delivery, to ensure meat quality.
Inspect food products.
Record quantity of meat received and issued to cooks or keep records of meat sales.
Record operational or production data.
Shape, lace, and tie roasts, using boning knife, skewer, and twine.
Prepare meat products for sale or consumption.
Cut meat products.
Negotiate with representatives from supply companies to determine order details.
Confer with customers or designers to determine order specifications.
Cure, smoke, tenderize and preserve meat.
Load items into ovens or furnaces.
Total sales, and collect money from customers.
Customer-service skills. Butchers who work in retail stores should be courteous, be able to answer customers' questions, and fill orders to customers' satisfaction.
Dexterity. Butchers use sharp knives and meat cutting equipment as part of their duties. Therefore, they must have good hand control in order to make proper cuts of meat that are the right size.
Physical stamina. Butchers spend hours on their feet while cutting, packaging, or storing meat.
Physical strength. Butchers should be strong enough to lift and carry heavy boxes of meat.
Establish and maintain after-sales service providers.
Implement following processes and measures for after-sales and service support function.
Collaborate with marketing manager around marketing activities.
Collaborate with Product Manager around product changes and/or enhancements.
Collaborate with ASMs around technical training and support for distributors.
Must speak English plus others if possible, e.g. Portuguese, Swahili.
Skilled in Microsoft Office (Word, Excel, Powerpoint), CAD. Sensible to technical drawings and understanding schematics.
Product-oriented and sensible to design.
Above-average communication skills.
Skilled in relationship building and consumer behavior.
Must be able to interact with professionals at senior levels within and outside the company.
The manager is required to operate within the procedures and policies of the company.
Daily activities require a minimum level of supervision and independent functioning.
Able to impart technical information clearly and structured.
A vacancy exists for a Distribution and Procurement Manager position in the Distribution Centre. The successful applicant will report to the Regional Shop Manager.
Daily monitoring of the stock in all shops and liaise with shop management
Ensure the timeouts dispatch of orders to all retail shops
Ensure that all products are quality checked before dispatched
Ensure products are correctly priced and labeled before dispatch
Place orders with the cold store, and ensure stock rotation
Regular stock takes
Identify and correct health and safety issues and ensure all staff adhere to the policies
Determine a procurement process for the company
Purchase goods and services for the relevant departments
Select vendors and establish payment terms
Obtain quotations, source best deals or single source
Schedule and monitor deliveries, shortages and missed deliveries
Stock control experience is essential
Good computer skills, with sound knowledge in Excel, Word, Outlook and Pastel
Attention to detail
Monitoring and supervision of a team of general workers for late-coming, absenteeism, and extended breaks, provide training and mentorship and allocate staff to workstations.
Dispatch – instructions to the forklift and reach truck drivers, getting stock from the cold room and ensuring correct loading of stock
Receiving of stock – receiving and verifying paperwork for the incoming stock, mobilize workers and forklift drivers to offload stock, get location sheets from admin and operate blast freezer.
Health and Safety - Identify and correct hazards, training of staff in PPE, ensure adherence to H&S policies and complete the necessary registers.
Communication – with all external customers, BAT Traders and Cold Store Administration
Managing - Participate in disciplining staff and initiating disciplinary hearings. Help the company identify and appoint new staff. Assist the company to make operational decisions.
Knowledge of cold room
Be prepared to work shifts as well as work under pressure
Strong leadership skills and/or previous experience in supervision of staff
Have good problem solving, communication and time management skills
Overall role of brand management is to create consumer demand while controlling the marketing expenses.
Responsible for formulating the brand’s long-term strategy and developing and executing marketing plans.
Define the brand’s pricing, packaging, trade merchandising, advertising and promotion strategies and allocate the budget accordingly.
Execute marketing initiatives in support of long term strategies through leadership of the business unit team.
Accountable for delivering the brand’s profit, volume and market share objectives.
Assists the business unit team on assigned brands or will manage smaller brands in all aspects of the P&L.
The successful candidate would be strategically considered with the objective of promotion to the role of Brand Manager over the next few years.
Maintains and develop relations with assigned Key Accounts.
Visits them regularly and negotiates on the composition of collections, prices, conditions and marketing activities.
Makes proposals for retail pricing
Prepare a detailed seasonal documentation overview and in line assortment ensuring the range is commercial and profitable.
Deals with requests for the production and submits a price proposal to the National Sales Manager.
Drafts conditions/contracts for assigned Key Accounts, consults the relevant employees within the company about proposed conditions and supports to drive closure of them.
Creates and executes Key Account Plans for the assigned customers.
Serves as point of contact for questions or problems for the assigned customers.
Acquires new business
Monitor and analyses the sales and sell through figures of assigned customers.
Spots and analyses business opportunities with existing and potential customers and initiates follow-up action.
Supports and manages the National Sales Manager to drive and execute activity plans and other agreed objectives with assigned customers – supports implementation, makes measurement and evaluations of activities and suggests next steps/improvement plans towards customers and internally.
Budget planning for assigned customers.
Reports periodically on how work is progressing to the National Sales Manager.
High knowledge and strong usage of Microsoft Office programs especially Excel and
Excellent command of written and spoken English
The ideal candidates will be self-motivated, professional, punctual and presentable individuals who have great interpersonal and communication skills and a solid customer service record.
If you are well organized, proactive and able to work under pressure then we want to speak to you.
Promoting product ranges to all sections of the market
conclude sales and deals effectively in the best interest of the company.
Make appointments to meet clients daily.
Ensure customer satisfaction at all times.
Advise customers on specials, new products, price increases and decreases.
Process customers’ orders and follow through, resolve complaints and create solutions.
You’ll also have to keep merchandising material relevant and up to date.
Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.
Recommending, slicing, weighing, packaging, and pricing meats and cheeses.
Preparing special orders and party trays.
Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing the trash, and confirming that tools are in working order.
Following all food safety and sanitation procedures established by the company and other regulatory agencies.
Cooperating with others to ensure customer satisfaction.
Confirming that all displays, products, and services comply with company standards.
Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation.
A courteous and efficient approach to handling customer requests, questions, and complaints.
A passionate, dedicated Manager to be responsible for the day-to-day running of the department while maximizing profits, managing wastage and minimizing costs.
In addition, the successful person will be one with excellent leadership skills who can inspire, motivate and retain employees
Strong team player
Analytical and able to identify irregularities
Adaptable and willing to take on new challenges
Be a self starter and successfully manage a team
Be able to achieve sales and gross profits
Be able to achieve high standards in hygiene, cutting, packing, merchandising and customer service
Be able to develop and grow sales while controlling expenses
Know how to do costings
Have basic computer skills excel, word, internet
Assist in managing processes and procedures to ensure store operational standards to maximise profit and deliver excellent customer service
Assist in ensuring all security systems are fully operational
Assist in ensuring that all equipment is maintained in effective working order
Assist in ensuring that employee grievances are processed in accordance with the provisions of the Grievance Procedure
Assist in monitoring the performance of subordinates against agreed objectives and standards
Assist in ensuring actions plans to reduce excessive wastage are implemented and maintained
Provides feedback on the success of all promotional activities
Listens, confirms and responds to customer request for products and services
Plans, directs, controls and evaluates merchandising activities
Ensures that regular quality checks are conducted on merchandise
Customer Service Skills
To act as a brand ambassador and increase sales and growth of brands at store level.
Provide customer service
Understanding of consumer and product behavior.
Efficient planning capabilities and ability to coordinate promotional activities.
Oversees the day to day management of the store.
Responsible for the achievement of the store’s sales budgets.
Managing and motivating a team to increase sales and ensure efficiency;
Oversees customer service and ensures that service excellence is achieved at all times.
Ensuring standards for quality, customer service and health and safety are met.
Ensure the stock replenishment function is being carried out effectively to maximise sales on a daily basis.
Consistent communication with the Category Managers, Merchandise Manager & Marketing Co-ordinator.
Performance Management of the staff.
Oversee merchandise & housekeeping standards in the store.
Manage stock levels.
Assertive, sales orientated, motivated, analytical, solution driven.
Analysis of all sensitive transactions (voids, discounts, etc);
Cash controls – banking, discrepancies, float checks etc
Comprehensive understanding of the operating system and must be able to operate same
Knowledge of cashing up procedures and overseeing that all takings are accounted for on a daily basis – i.e. sales recon.
Ensure that banking is done by the Admin Managers on a daily basis – local & foreign currency.
Ensure that documents are sent to HO as required.
Exchange rates updated on daily basis on the system.
Ensure that day end procedures are being carried out as required.
Ensure that month end procedures are prioritised and that all documents and banking is actioned accordingly.
Good understanding of general admin procedures in a retail store environment
Good understanding of basic IR procedures. Experience with IR issues if required.
Sales & stock analysis of the store – categories, products, contribution reports, stock levels, etc. Must have an understanding of basic system reporting.
Ensure daily reports are sent to HO or other where required.
Schedule monthly staff rosters in conjunction with Admin Manager and communicate same to staff in a timeous manner.
Dealing with staffing issues such as interviewing potential sales staff, conducting appraisals and performance reviews, as well as providing or organising training and development;
Approval of leave for store staff.
Day to day communication with HO.
Excellent communication skills
An ability to energetically drive sales
A customer-centric attitude and approach
Sound business acumen
Strong leadership skills
A passion to be a part of a leading fashion brand
Must be aware of promotions and act pro- actively in terms of stock control
Must keep updated re own and competitors’ products
Knowledge of the product and personal flair
Develop and maintain a central repository for all raw materials used within the group.
Ensure every raw material has a complete and meaningful specification as per FSSC 22000 requirements.
Ensure specifications are up to date at all times.
Communicate any changes to the Quality Managers of the 5 Business Units within the Group.
Work closely with the Innovation Manager in terms of ensuring any new raw materials are safe and do not pose a risk to the integrity of the Group.
Provide support to the Specifications Technologist and NPD Technologists within the group in terms of ensuring they have access to the current specifications for the various raw materials used at their facilities.
Ensure the Quality Managers have signed off and agreed to the specifications for the raw materials used within their facilities.
Alert the BU Quality Managers to any raw materials being used without a signed off and complete specification. Issue a non-conformance to Senior Managers for follow up and close off.
Liaise with the various customer’s technical teams to ensure that the raw materials specifications hold the required data as per their needs.
Work closely with Procurement Teams and Stores within the BU to ensure only raw materials with a specification are purchased and allowed on site.
Risk assess all raw materials (with the BU Technical Teams) and establish the necessary controls to guarantee product safety based on the risk assessment.
Risk assess all raw material suppliers and ensure the suppliers are managed according to the risk assessment.
Ensure all raw material supplier information is up to date and complete and is available to the respective BU Technical Teams.
Perform, if and when necessary, supplier audits based on the risk of the supplier and the raw material/s in question. Report back on the audits to the Group and BU Technical Teams.
Horizon scan potential threats to the business in terms of raw material safety and integrity, therefore, a sound knowledge of TACCP/VACCP is essential.
Strong presentation skills.
Analytical and problem-solving mindset.
Good time management and must be able to prioritize competing work demands.
Full clean driving license with own transport.
Work well within a team.