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The Key Account Director is responsible for managing Key Accounts and Managers, maintaining a long-term relationship with partners and customers and maximising sales opportunities within them.
You will act as the key interface between the customer and all relevant stakeholders. Duties of the Key Account Director include (but not limited to);
Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
Responsible for the development and achievement of sales targets, KPIs and OKRs.
Focusing on growing and developing existing Accounts, together with bringing in new business.
Generate, execute and take ownership of Account Plans.
Revenue management and forecasting on regular basis (weekly, monthly and quarterly).
Lead the service team in delivering excellence.
Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries.
Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization.
Continually assess the market/industry and help in building a competitive landscape.
Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions.
Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.

Duties:
Troubleshooting devices
Installations and maintenance of ICT Servers, PCs Laptops and networking
Repairing and setting up printers and projectors

The successful candidate will need to be a driven person who enjoys the challenge of thinking outside the box as well as implementing ready built solutions with minor customisation. The candidate will be required to follow corporate policies on timesheets and job logging and will work with a number of large corporates so will need to be an organised character.
They have a small tight knit team hence it is important that the candidate is able to work well in a team sharing knowledge and ideas and willing to take on knowledge from fellow team members. From a technical standpoint the candidate should first and foremost be very logical and have a passion for efficiency.
The candidate will need Microsoft SQL skills, C # and Javscript Development Skills and Angular skills would be a benefit.
Responsibilities
Work with developers to design algorithms and flowcharts
Produce clean, efficient code based on specifications
Integrate software components and third-party programs
Verify and deploy programs and systems
Troubleshoot, debug and upgrade existing software
Gather and evaluate user feedback
Recommend and execute improvements
Create technical documentation for reference and reporting

Prepare the audit notification letter that Informs Head of Departments regarding upcoming audits.
Conducts audits in accordance with IS audit standards, guidelines and best practices to meet planned audit objectives and compiles evidence to support audit opinion.
Performs reviews and assesses the effectiveness and application of the risk assessment methodologies and risk management procedures and makes recommendations.
Report any fraud risks or indicators or related activities, identified at any stage, to the Internal Auditor immediately.
Conducts technical compliance engagements to check adherence to systems, network and software policies and procedures and regulatory guidance and legal requirements.

Develops a technology strategy for the Business, which involves goal-setting, evaluating options, and analysing risks.
Develops and ensures that clear strategic short to medium term goals and objectives are cascaded throughout the business.
Maintains current knowledge of business and technology landscape and developments.
Analyses and projects capacity and capability requirements to build the divisional annual business plan in line with the long-term strategy.
Identifies the required products and services and their relevant OPEX and CAPEX and human capital requirements for financial year budget.
Analyses and tracks business and technology trends and ensures that proper and best practice technologies are selected and deployed for the Company.
Contributes to, and ensures that the business’s system platforms are planned and developed in line with the business plan.
Ensures that roll-out of systems and network deployment occurs within the agreed time lines and meeting the business objectives.
Ensures that the Business technology Systems and Services are available for customer use as per set SLA by tracking, analysing and monitoring performance metrics.
Ensures that the technology platforms are fully maintained, secured and functioning at optimum capacity.
Ensures the company’s information and assets are safe from cyber attacks by ensuring the necessary policies, tools and necessary security operations are in place and functioning.
Creates new revenue streams by identifying, experimenting and recommending exploiting new technologies.
Actively implements decisions taken by the Board to ensure success of the company.
Maintains good working relations with various key stakeholders of the Business.
Ensures that Technology Division policies and procedures are in line with best practice all the time.
Ensures that the business continuity plan for the Technology Division is developed, updated and maintained.

Duties:
Troubleshooting devices
Installations and maintenance of ICT Servers, PCs Laptops and networking
Repairing and setting up printers and projectors

The purpose of our Key Account Manager – Mozambique role is to drive business development and growth opportunities through dedicated customer-centric service delivery for the local region. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
• Development and implement a customer-centric business development strategy
• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
• Lead the service team in delivering excellence in customer-centric service
• Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
• Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
• Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.

Responsibilities and Duties Include but are not subject to:

Install and maintain infrastructure components on networks and servers, as well as monitoring and administrating Windows, Linux or Mac OS Operating Systems.
Conversant with systems administration and updating hardware required for maintenance of servers and the network, assisting in the identification and fixing of network and connectivity issues, detecting system and application issues, and ensuring the smooth flow of data and voice throughout the organization.
Manage the security of computer systems and inter-application information transfers.
Ensure optimum uptime for complete network services and servers, maintain and configure desktop and mobile computers.
Engineers provides the resolution of desktop computer issues and phone system issues (for telecommunications and video conferencing) and assist with the maintenance of corporate network resources.
Collaborate and participate in activities to make certain there is knowledge improvement and share and integrate programs within as well as across the whole work as suitable and lead projects, and take part in evolving client project activities like position papers, special studies, and evaluations.
Work with the IT Infrastructure Manager to determine the effect of upgrades on systems, including coordinating activities to ensure the upgrades will integrate with the current network systems.
Assist with the installation of new applications and conducting the process in a way that complies with the company’s software policies.
Implementing approved requests for access and permission levels to employees.
Monitor and maintain the relevant backup systems for applications and files associated with business operations.
Provide user training, support, advice and feedback.

Responsibilities
Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Work with management to prioritize business and information needs Locate and define new process improvement opportunities

The ideal candidate will be able to create graphics content as well as HTML and CSS and to assist in the design and appearance of their online content.
You will provide graphic design for projects, email newsletters, promotional ads, landing pages, and online marketing materials.
Provide production support for related websites and projects.

Creatively work with a wide range of media and use graphic design software
Efficiently work with design briefs from start to finish while maintaining good quality standard
Producing attractive and effective designs for all media
Designing ad-hoc items for internal use as and when needed
Digital: Website design, banner ads, basic animated graphics, email banners, and other digital artwork etc.
Developing of mock-up samples
Work as part of a team

The purpose of the Product Manager role is to caretake the overall end-to-end management of the OTT product from design concept to the details of the feature & the UI/UX, in alignment with the company Product and Development strategy, consumer/partner needs, technological advancement and customer experience, in order to ensure profitability and continuous improvement /revenue growth in digital services across Sub Saharan Africa.
Key responsibilities Include:
Direct Marketing – working with mobile network partners, content partners and understanding consumer behaviours to design campaign roadmaps and execute campaigns using traditional media and digital media to acquire new customers on the services as well as upsell to the existing base
Product Development – design and develop products and services in line with group strategy, partner requirements and addressing consumer needs to ensure we are ahead of the competition, continually innovating and delivering relevant value propositions customised to specific markets.
Product Management – Manage all products and services within the portfolio through its lifecycle and life stage making improvements to improve user experience, grow revenues and enhance features
Pricing – Implement the pricing strategy for the services and partner services considering consumer segments and affordability, value of service, variable costs and competitor pricing
Content Management – Design and develop a content roadmap for Product specific to the market requirements in conjunction with the company global licensing team and ensuring alignment to the Product strategy for the particular partner. Manage all content services through its life cycle and ensuring that content is kept up to date with trends and the most recent. Content curation is essential for the growth of service
Partner Management – Manage all partner agreements, ensure compliance and manage relationships to grow the portfolio of services and base.
Operations – Management of end to end delivery of all products and services in alignment to the roadmap and project delivery plan. Must be flexible to re-prioritise based on critical requirements

The role will include overseeing their network infrastructure, CCTV, new hardware purchases, installations, printers and scanners etc.

Duties to include:
Systems Analysis and Programming
Contribute in all phases of the development lifecycle
Ensure designs are in compliance with specifications
Software Installation and Implementation
User Support and Training
Project Management
Application Development
Support continuous improvement by investigating alternatives and technologies and presenting these for review

Responsibilities:
Good Understanding of the Windows Server Operating System and its use cases, new creative and practical implementations will be required with proper management of User Access Control.
Understanding of Computer Hardware and Software with ability to diagnose issues, do basic repairs and upgrades when required.
Understanding of Remote Management of Computers
Prudent Awareness of Malware, Adware and other malicious content.
Knowledge of how to operate cPanel
Available to Travel to Other sites

Duties to include: Working within an Agile team running weekly sprints
Working with a BA to deliver customer enhancements
Communicating effectively with other members of the DevOps and support team
Being able to pick up and work within an existing codebase

This position is required for a RFP in Botswana and our Client is looking for 2 people on a contract basis - work period is probably 2-3 months.
The Company helps clients transform their IT infrastructure by using comprehensive, intelligent infrastructure solutions, including cloud, data centers, security solutions and service management. They support digital strategies of their clients, designing and implementing flexible IT solutions and developing and implementing security strategies needed to limit risk.
You will be part of a team responsible for designing modern solutions in the field of data in the hybrid environment of traditional and modern data technologies.
Your responsibilities will include, among others:
Building and implementing changes for database solutions for our clients
Optimization of data models in terms of efficiency, manageability, integrity and availability
Participation throughout the project life cycle: from requirements analysis, platform selection, technical architecture design, application development and development to testing and implementation
Involvement in matters related to information management, use and further development of information management methods

Duties to include:
Assisting customers with software installations
Providing technical support to customers
Sales & site visits
Market research
Sales administration

Create and publish relevant, original, high-quality digital and visual content
Create and manage websites as needed. Content management
Create and distribute marketing content to advertise company and products
Edit and proofread written pieces before publication
Conduct keyword research and use SEO guidelines to optimize content
Promote content on social networks and monitor engagement
Measure web traffic to content. SEO (search engine optimization) and generation of inbound online traffic
Identify and improve organizational development aspects that would improve content
Create a regular publishing schedule and promote content through social advertising
Creating a database and repository documenting company events and culture through photography and video

Prepares the ICT Strategy.
Prepares annual ICT budget and reviews it quarterly.
Develops, reviews and recommends ICT Policies.
Assesses ICT services usage to ensure that they are in line with policies, work instructions, plans, national and international regulations.
Monitors VoIP, e-mail, VPN, ERPs, hardware and internet usage to ensure compliance with ICT policies, work instruction and procedures.
Ensures internal ICT processes and procedures are compliant to national and international regulations.
Monitors VoIP, E-mail, Internet, VPN, Active Directory and Windows Intune service providers to ensure availability of ICT services to and other users.
Monitors and maintains the Organisation’s software (e.g. Pastel, CRM) and hardware (e.g. server, CPU, Memory usage) daily.
Monitors Back-up and data recovery systems to ensure they function efficiently.
Maintains server and server room according to set standards.
Complies and updates ICT asset inventory quarterly.
Keeps and updates licensed software register quarterly.
Safeguards functionality of the Trade Information Portal, Organisation Website and CRM and are always accessible to users.
Researches and recommends appropriate ICT solutions to management.
Trains staff on ICT package usage based on user needs.

Duties to include:
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency

The successful candidate will work on the specification, design, coding, testing and deployment of software products and also maintaining back end databases. The candidate will be working closely with an energetic and excellence-driven team toward a common goal: providing our customers with reliable, fast and high level quality solutions. Duties to include:
Design, develop, and deliver Application Solutions
Work closely with customers and peers
Assist in requirements gathering and in producing specifications
Create and maintain a development environment for efficient testing and integration
Assist QA to define acceptance tests
Support the creation and maintenance of technical documentation
Participate in team knowledge management and make recommendations for continuous improvement of SDLC
Contribute and adhere to coding standards, best practices, and procedures

Responsibilities:
Responsible for sales development and closing new business
Responsible to generate new opportunities
Responsible to qualify all leads including incoming marketing leads
Set appointments and attend appointments
Articulate the value proposition of the product to convert prospects
Create and articulate sales collateral
Create, maintain, and provide accurate and timely sales forecasts and funnel Information
Documented ability to penetrate new accounts
Aim to realize revenue and margin targets and exploit opportunities
Complete proposals and follow up on submissions

Responsibilities:
Communication with stakeholders and reporting
Managing requests for SQL routines from other data centre staff.
Participation in data centre engagements as required, with data providers, consumers, and technology partners
Communicate analytic insights with individuals and groups at multiple levels, both internal and external.
Create and deliver presentations on results of the analysis to stakeholders.
Design and develop reports from single and multiple systems Troubleshoot the reporting database environment and reports.

Management:
Keep informed of the organisation’s strategy and business operations.
Conceptualize ways the data centre can support the organization using data to achieve organizational needs and goals.
Provide support to the data centre team in use of data to achieve organizational needs and goals.
Mentorship of interns, junior and intermediate data analysts
Manage users and user roles. Liaison with provincial technical staff regarding user management and access
Approval of selected roles and permissions.

Competencies:
Analytical thinking and problem-solving
Teamwork and collaboration

Functional:
Professional knowledge and skill
Coaching and developing others

Enabling:
Quality commitment and work standards
Continuous learning

The role will take responsibility for -
Translates business requirements into technical requirements
Formulates and defines system scope and objectives based on user needs and understanding of business processes
Develops solution by preparing and evaluating alternative workflow solutions
Develops, writes, and communicates systems design and functional system analysis of customer systems to understand strengths and weaknesses for the identification of improvement opportunities
Documentation of system modification
Analysis of test results to ensure the solution meets the needs of the business
Investigates systems problems and escalates as appropriate
Identifies training needs and conducts training for systems users and technical staff
Perform any other business-related duties as directed by the IT Manager

Responsibilities and Duties Include but are not subject to:
Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
Provide excellent pre-sales and post-sales support to the clients
Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
Ensure sales reporting and pipeline management
Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
Manage the service desk process, oversee incident management, provide support to NOC
Liaising with internal departments to monitor and report on key service metrics and drive improvements
Provide 1st level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Assist in network installation, testing & commissioning, bringing into service, integration
Assist with creation of ad hoc reports as needed

Install, configure and Monitor servers and computer networks
Excellent knowledge of Microsoft Active Directory Services
New accounts set-up and active directory administration
Design new computer systems system and server performance Run reports on system performance for team and wider organisation
Optimise processes and lead process improvement
Manage staff and user credentials and frameworks
Troubleshoot technical issues
Create and implement training for staff
Coordinate and provide support for Firewall and network systems
Ensure systems are secure and protected from security breaches
Risk mitigation planning

Responsibilities:
Liaising between the IT department and the Executive branch.
Acting as an information source and communicator between business branches.
Understanding strategic business needs and plans for growth.
Enhancing the quality of IT products and services.
Analyzing the design of technical systems and business models.
Utilizing IT data for business insights.
Analyzing business needs.
Sourcing and implementing new business technology.
Finding technological solutions to business requirements.
Producing reports on application development and implementation.
Running A/B tests and analyzing data.
Analyzing data to inform business decisions.

An exciting opportunity exists to join the Development Team as a Test Analyst. The position will be based in Pretoria and reports directly to the Team leader. This position is responsible for testing new software projects and releases to ensure high-quality delivery with no errors. The ideal candidate for this role is someone who is passionate about learning new skills, technologies and best practices.

Responsibilities
Liaise and work together with the Scrum team to ensure software requirements are achieved
Testing software to ensure minimum downtime
Provide IT administrative support
Provide IT support to internal staff applications
Manage own professional and self-development

Our Client is looking for a Business Analyst to facilitate the analysis of business problems, needs, and opportunities to determine how best to solve the business issue and deliver value to stakeholders.

Job is based in Pretoria but job extends into Africa

To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of business. This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers and customers within the Company. People/Human Resources (HR)
• Ensure the recruitment of high caliber talent to drive a high-performance culture and enable high performance future leadership and management cover
• Ensure all new appointments are always strictly approved by the IT Manager in accordance with the latest company titles, salary bands and budgets
• Ensure all permanent and temporary staff have up to date employment contracts as per the company policy and/or the applicable local legislation as a minimum
• Develop and implement a proper induction, on-boarding and on the job training program including all company policies for all local roles to set all new temporary and permanent staff up for success
• Ensure all none-performance, none compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum

Operations
• Contribute to architectural discussions with architects and lead developers to best practice business solutions
• Actively contribute lines of code (leading by example), as well as code reviews
• Provide technical guidance to software developers.
• Oversee code reviews to ensure code quality and integrity

Regulatory, Compliance, Governance and Legal
• Lead and manage with an example of integrity, honesty, transparency and openness
• Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
• Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature
• Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the CEO
• Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead

To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of the business.

This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.

Operations:
Manage all environments as part of the DevOps team to ensure operational sustainability and compliance
Install and configure operating systems and software.
Monitor all systems for availability and performance.
Collaborate with developers to bring new functionality to production effectively.
Troubleshoot and diagnose root causes of problems and apply the appropriate solutions
Research, propose and implement technologies to enhance infrastructure.
Develop and improve operational practices and procedures.
Produce high-level design documentation.
Ensure redundancy, failover, and recovery of systems.

Regulatory, Compliance, Governance and Legal:
Lead and manage with an example of integrity, honesty, transparency, and openness
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the IT Manager
Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead

We are looking for a person who will be comfortable leading a team of developers and testers working on an enterprise .Net codebase. The candidate will need to have natural leadership traits and solid team-building and interpersonal capabilities. Strong analytical skills go without saying and they should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. The successful candidate will lead a team of .Net/PHP/Flutter developers in a flexible, non-corporate, fun environment where job performance is revered

Responsibilities:
Contribute to architectural discussions with architects and lead developers.
Actively contribute lines of code (leading by example), as well as code reviews
Line manage a team of developers and testers.
Provide technical guidance to software developers.
Oversee code reviews to ensure code quality.
Facilitate KPI reviews of team members.
Mentor and coach team members in 1-on-1’s.
Conduct interviews, assess CVs and technical tests.
Effectively communicate with 3rd parties and when dealing with technical support Queries.
Being passionate about learning new skills, technologies and best practices is a prerequisite.

We are looking for a developer who will be comfortable working on an enterprise .NET codebase. You should be well versed in C#, ASP.NET and SQL Server, but also have had exposure to other open source technologies and know how to use the right tool for the job. Strong analytical skills go without saying and you should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. As a successful candidate, you will work in a team of senior .NET developers in a flexible, noncorporate, fun environment where job performance is revered.

Key responsibilities & duties

Providing In-house support via telephone
Offer support via remote desktop sessions, software configuration and customization.
Client onsite support
Client software training.
Client Service Software Support

Own reliable transport is a necessity

The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation