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Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Provides a wide variety of administrative and support services.
May assist in the preparation and control of records, statistics, and reports regarding operations, personnel changes.
Conduct research, analyze information, and prepare recommendations.
Works under minimal supervision .<br< Decisions and tasks are moderately complex and often non-routine, sound judgment, accuracy and timeliness required, assist in resolving complex issues and problems .
Resolves conventional problems, questions, or situations in conformance with defined criteria, practice, or protocol.
Limited latitude to deviate without approval of supervisor. Work product is spot-checked for accuracy.

Responsibilities:
Manage the call center to achieve quantitative and qualitative objectives.
Plan and implement the overall strategy.
Track and measure productivity and compare to benchmarks.
Offer solutions for improvement.
Identify bottlenecks and suggest solutions.
Manage and train other call center staff.
Ensure employee satisfaction.
Build relationships with staff and clients.
Create a welcoming and motivating environment for employees.
Oversee the call center altogether.

An operations manager dutiesalso include, but are not limited to: Supporting the planning process and ensure key performance indicators (KPIs) are in place targets are met.
Having a keen eye on budgets and budgetary changes.
Communicating changes in an order process to relevant parties.
Ensuring that Company standards are adhered to.
Documenting procedures for third-party monitoring.
Creating and monitoring projects and teams.
Reviewing workloads and manpower to ensure targets are met.
Supporting the CEO or executive team’s vision and process ideals.
Ensuring staff working on processes are happy and operating efficiently.
Supporting all functions of the business to work together.

Ensure the Company's Quality Standards are Adhered to by all employees.
Develop and execute test plans to ensure that all objectives are met.
Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
Identify and remedy defects within the production process.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Ensure ongoing compliance with quality and industry regulatory requirements.

Understanding customer expectations of and needs from a service.
Developing quality control processes.
Designing Service specifications.
Ensuring services are designed with adherence to legal and safety standards.
Supervising staff and monitoring service standards.
Examining the quality of resources used in service provisioning.
Monitoring and evaluating internal processes.
Evaluating final output of services to determine their quality.
Rejecting services that fail quality standards.
Engaging with customers and gathering service feedback.
Producing statistical reports on quality standards.
Reporting to upper management on quality standard issues.
Evaluating service recalls.
Improving service efficiency and managing waste.

Develop digital and print educational material (e.g. videos and manuals).
Organize seminars about product features and sales techniques.
Conduct activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
Identify individual and team skills gaps.
Schedule regular training sessions (e.g. monthly or quarterly).
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
Coordinate mentorship programs for new customer service representatives.
Assess the impact of each educational course on staff performance and client satisfaction.
Maintain updated records of training curricula and material.

Responsibilities
Represent our company’s technology, innovation and communication services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs
Generate leads and build relationships planning and organizing daily work schedule to call on existing or potential sales opportunities
Meet weekly, monthly, and annual sales budget
Develop and implement action plan through data analysis, and adjust sales techniques based on interactions and results in the field
Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities
Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business
Possess in-depth product knowledge and be able to conduct demos
Prepare pipeline reports for submission to management
Prepare appropriate and accurate tender documents for bids
Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations
Meet a specified number of client visits, cold calls, follow up calls and report back on a daily basis
Coordinate with administrator and Department Head to ensure company policies and standards are being met, performing market research and regular competitor monitoring

Responsibilities:
Providing tailored software solutions to global companies helping them on their journey to full digitization
Implementing solutions based on business requirements following industry best practices
Developing RESTful APIs, with documentation
Ensuring adequate test coverage
Following agile practices throughout the development lifecycle
Maintaining existing applications by resolving issues as they arise
Documenting design and implementation decision
Working closely with the onsite team lead

Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.<bc> Overseeing the annual IT budget and ensuring cost effectiveness.<bc> Monitoring daily operations, including server hardware, software, and operating systems.<bc> Coordinating technology installations, upgrades, and maintenance.<bc> Selecting and purchasing new and replacement hardware and software, when necessary.<bc> Testing, troubleshooting, and modifying information systems so that they operate effectively.<bc> Generating performance reports for operating systems.<bc> Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.<bc> Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.<bc> Remaining up to date with advances in technology and industry best practices.<bc> Managing IT infrustructure and procuring ICT equipment appropriate for intennded job <bc> Procuring and managing software licenses for the orginazation <bc>

Responsibilities
Be part of a small team, with a large amount of ownership and autonomy for managing things directly.
Work closely with product managers, other teams, and both internal and external stakeholders, owning a large part of the process from problem understanding to shipping the solution.
Ship high quality, scalable and robust solutions with a sense of urgency.
Have the freedom to suggest and drive organization-wide initiatives.
Use the best tools/tech for the job, which means working on a diverse, polyglot codebase
Constantly changing and adapting. Some of the technologies which include: JavaScript
Python
Dart
DevOps (Git, Docker, Kubernetes)

To study the client’s proposal, receive the client’s brief and have a consultation call with the client to understand their business and technical requirements.
Establish Website project scope: summarise your final scope and timeline in the customer brief with their approval. Provide client with a comprehensive list of their requirements to meet deadlines.
Lead the architecture planning committee and establish a sitemap, navigation and homepage structure to answer the brief fully.
Get internal and then customer approval.
Work with designers to establish a visual mock up of the pages as agreed in client’s package.
Get internal and customer approval.
Assist with the site set up (welcome page), Google Analytics integration, Social Media integration and email subscription feature as defined by client.
During this phase the developers will code the site and you will implement parts of the site architecture and design (if template is used).
After design you will assist with various integrations (working with the developers) and then load content as per package.
Manage others doing testing and debugging.
Get customer sign off on site. Instigate payment process (due in 6 weeks from sign off).
Training with the client to enable them to manage their own back end and load content.
Create a video for this training so that we can provide further assistance to clients.
Launch the site on the day agreed with customer and monitor the site for the first week.
Write a performance report at the end of that week and hand the site over to help desk.
Maintain a high level of organizational and time management work habits.
Demonstrate a strong Internet proficiency and ability to communicate effectively with varied Internet audiences.
Understand the demands of client projects, the importance of excellent customer service and handles critical and sensitive issues effectively.
Always represent and reflect the Company’s Core Values.
Project a positive image when representing the company to clients and the community.
Utilise company software, KPI systems and ticket systems as required by the company in an accurate and timely manner.
Keep equipment operating by following operating instructions; and calling for repairs in a preventative fashion.

Duties to include:
Responsible for maintaining the companys computer services and equipment
Provide IT technical support across hardware, software and some networks, which will also include taking apart and repairing / upgrading desktops and laptops from a hardware and software respective.
installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Duties:
Java Development
Database Programming and Development
API Development
Laravel Development
Springboot Development
Version Control System Administration (Gitlab)
React/Angularjs/Angular/Vuejs Development
Web Server Administration
HTML & JavaScript Development
Project Management

Duties:
HTML & JavaScript Development
React/Angularjs/Angular/Vuejs Development
Laravel Development
Springboot Web Integration
Web Server Administration
Version Control (Gitlab)
Project Management

Develops business applications development strategy and roadmap in consultation with management and users for implementation.
Provides guidance and expert advice to technical staff regarding systems design and processes that serve the customers.
Produces plans for Security and Controls, Risk Management, Regulatory and Audit Compliance for new products and services, including those internally developed.
Enforces the implementation of Information Systems Applications policies, processes and procedures through direct reports.
Guides the business in developing best in class processes and procedures to govern the businesses and minimize risks associated with internal and external fraud.
Oversees the analysis of business requirements and approves documentation on system specifications that go to vendors or used internally for development work
Spearheads integrations with banks and other payment service providers.
Manages the implementation of application systems identified in the Information Systems strategies and ensure continuity and overlap with subsequent strategies.
Establishes and executes delivery of information and analytics platforms and solutions to the business.
Monitors availability of Key Business Reports for Business Intelligence to facilitate strategic decision making.
Improves operational efficiency through automation of manual processes.
Reduces organisational costs by harnessing technology to resolve business pain points.

Drives operational efficiency by ensuring technical processes are optimized and automated.
Improves customer experience (internal and external) by ensuring services are accessible and operating optimally.
Ensures internal and external customer service requests and tickets are closed within SLA.
Creates a vision for technology utilization within the organisation, communicate it to employees and lead and motivate the team to achieve the vision.
Develops a technology plan which identifies the future direction of the use of technology within the organisation to drive efficiencies.
Formulates, monitors and ensures implementation of effective information systems policies across the enterprise including but not limited to user policies, security policies, disaster policies.
Champions change, optimizing current IT solutions whilst promoting innovative solutions to operational challenges.
Develops and maintains positive relationships with key partners and stakeholders.
Manages the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in line with agreed contracts.
Ensures compliance with relevant legislation, statutory instruments and internal policies.
Develops and maintains the major incident and business continuity plan for IT and to implement measures designed to safeguard the information technology and management needs of the organization in the event of major incidents or disasters.
Develops plans for ongoing integration, upkeep and improvement of IT systems

Duties to Include : Installation & configuration of databases
Database performance tuning and administration
Database backups and restores
Ensuring Database systems availability
Ensuring database integrity
Controlling and managing User access to database
Diagnosing and resolving database issues
System and database capacity planning

The purpose of the Product Manager role is to caretake the overall end-to-end management of the OTT product from design concept to the details of the feature & the UI/UX, in alignment with the company Product and Development strategy, consumer/partner needs, technological advancement and customer experience, in order to ensure profitability and continuous improvement /revenue growth in digital services across Sub Saharan Africa.
Key responsibilities Include:
Direct Marketing – working with mobile network partners, content partners and understanding consumer behaviours to design campaign roadmaps and execute campaigns using traditional media and digital media to acquire new customers on the services as well as upsell to the existing base
Product Development – design and develop products and services in line with group strategy, partner requirements and addressing consumer needs to ensure we are ahead of the competition, continually innovating and delivering relevant value propositions customised to specific markets.
Product Management – Manage all products and services within the portfolio through its lifecycle and life stage making improvements to improve user experience, grow revenues and enhance features
Pricing – Implement the pricing strategy for the services and partner services considering consumer segments and affordability, value of service, variable costs and competitor pricing
Content Management – Design and develop a content roadmap for Product specific to the market requirements in conjunction with the company global licensing team and ensuring alignment to the Product strategy for the particular partner. Manage all content services through its life cycle and ensuring that content is kept up to date with trends and the most recent. Content curation is essential for the growth of service
Partner Management – Manage all partner agreements, ensure compliance and manage relationships to grow the portfolio of services and base.
Operations – Management of end to end delivery of all products and services in alignment to the roadmap and project delivery plan. Must be flexible to re-prioritise based on critical requirements

Defines and develops the business strategy and business development.
Develops relationships and partnerships with stakeholders (Customers, Traders, Wholesalers, Government and private regulation institutions and service providers).
Liaises with the Chief Finance Officer and monitors the economic and financial environment within Zimbabwe and the Region, and recommends required action.
Projects and controls the overall cash flow through the timely collection of debtors and payment of creditors within.
Analyses monthly financial results, identifies key problems and agrees the relevant action with the CFO.
Sets the annual strategy, budget assumptions and parameters to facilitate the preparation of the annual budgets.
Sets, with the CFO, the annual growth and profitability targets and defines key assumptions for budget preparation.
Drives the increase and sustainability of market share, customer retention and profitability indicators.
Develops and introduces new revenue streams and new products where possible.
Monitors and evaluates product uptake and customer performance reports and adjusts products and services pricing and benefits to ensure targeted uptake and retention levels.
Ensures, the enablement, implementation and compliance of the requisite company policies and processes; and relevant legal/statutory requirements.
Gathers market intelligence through direct reports and through social and business networking.
Analyses market intelligence reports and discusses with management team and agrees on appropriate actions in order to grow market share.
Develops the necessary plans to ensure that the Department meets it’s agreed goals and objectives.

The purpose of the Marketing Optimisation Manager is to scale traffic profitability via content and distribution channels. The Marketing Optimisation Manager is responsible for generating ideas, conceptualizing and end to end execution of growth hacks with the objective of generating higher revenues. The Marketing Optimisation Manager is responsible for testing and executing these programs and also focus on creating work processes that can be routinely tested with measurable results
Additional responsibilities include:
- Conceive of and measure digital, social media, marketing automation, and e-mail distribution campaigns that build brand awareness and drive product sales across multiple markets.
- Conduct A/B tests and analyse results to optimise your marketing campaigns
- Own the SEO strategy and execution. Lead SEO audit of current assets and recommend architecture, process and content improvements. Implement SEO, PPC and ASO (App Store Optimization Marketing) best practices across all content
- Oversee digital media planning & buying process from campaign initiation through final delivery of campaign metrics
- Execute marketing campaigns using 3rd party campaign management platforms such as AdTech, Google DoubleClick Google Adwords (SEM/Display/Video), Facebook, Twitter
- Responsible for keyword and ad copy builds, campaign implementation, optimization, reporting and ongoing accounts maintenance of Paid Search (SEM) campaigns.
- Track digital media campaigns, website analytics, and metrics on a daily basis.
- Manage digital media budgets & billing for programmatic media and other digital media-related costs.
- Gather, aggregate, and organize leads and customer data and work with our marketing team to establish leads generation campaigns.
- Generate monthly, quarterly and annual analytics, audience engagement, and campaign results reports and measure ROI, and develop KPIs.
- Stay familiar with the industry trends and competition, identify any strategic opportunities.
- Analyse email campaigns to identify opportunities to improve engagement.
- Analysing trends in growth marketing and making recommendations to the business on new avenues to explore. Experiment and implement new growth strategies to boost customer acquisition and retention.
- Designing and performing experiments to test the viability of new growth strategies across all channels: social media, SEO, SEM, email marketing, influencer engagement, PR, content, etc.
- Create viral growth through referral marketing and other growth hacking techniques
- Establish methods and processes to ensure measurements and experimentation can be done in a scalable and repeatable model
- Manage lead generation campaigns through various digital marketing channels
- Drive new customer acquisition through email marketing, influencer marketing, content marketing, video marketing, FB ads, etc

- Develop and maintain prime marketing operations relations with key stakeholder.
- Manage solutions implementation responding to identified stakeholder needs.
- Assist routine implementation of marketing activities plus campaigns throughout multiple channels and institutions via organization marketing management system.
- Establish and identify communicate timelines, priorities and deliverables to ensure goals are met to stakeholders.
- Forecast and identify areas enhancing customer-centric value plus improve marketing-return-on-investment.
- Coordinate with marketing and commercial team to report and analyze initiatives.
- Identify and respond to customer queries
- Translate and execute current processes or develop plus launch processes of new business.
- Ensure system arrangement with existing databases along with business analytics.
- Perform directly with all external vendors to assure steady operations.
- Lead and direct audits of periodic system performance and plan revision strategies as appropriate.
- Manage operational requirements of events and marketing campaigns
- Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.

JOB DESCRIPTION
- Ensure the quality of websites, APIs, apps and other digital products by building and executing tests within our development teams.
- Create and improve automated tests with our framework TestNG, Selenium and other tools.
- Support our team in quality matters.
- Improve customer’s satisfaction by checking new features against requirements.
- Create test cases with test data and document the steps.
- Support the quality and project management to pack releases with user value.

Duties :
Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
Continuously analyze current process, technologies, and vendors to identify areas of improvement
Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
Train employees on both software and hardware, troubleshoot, and provide technical support when needed
Develop and execute disaster procedures, and maintain data backups

IT reporting, insight, summaries and analysis used in decision making
To decide on full lifecycle analysis, requirements, activities, design and implementation
To monitor performance and quality control plans to identify improvements and provide informed IT business decisions
Accountable for all IT reporting, analysis and insight
Accountable for report coordination and feedback to senior management
Accountable for liaising with all stakeholders on data segmentation and enrichment of information
Accountable for continuously optimise analytical tools for business optimisation and transformation

Duties
Design and Install Systems
Set up and Maintain Information Technology Systems
Set Up and Maintain Telecommunication Systems
Set Up and Maintain Security Systems
Set up and Maintain Help Desk Systems
Set up and Maintain Database Systems

Software Design.
Software Engineering.
Product testing.
Maintenance/support.
General.
Based on discussions with your SCRUM Team design applications according to end user needs.
Track projects, tasks and bugs using the company specified work tracking system.
Understand requirements from a business perspective and contribute to designing clear, easy-to-use applications from a user perspective.
Involved in the creation of completely new applications or, build upon the functionality of existing ones.
Work closely with others on the teams/team members to come up with the best possible solutions for the applications.
Involved in the development of Euromonitor’s technology solutions to improve functionality, user-friendliness and presentation of our products.
Involved in independent research contributing to technical discussions where required.
Ensure compliance of final product with end-user specifications through regular reviews with designated end-user groups where applicable.
This could include testing functionality of your own and colleagues’ code for performance and effecting changes to code as required.
Regular code reviews with colleagues to identify bugs and performance problems ensuring code and product quality.
Monitor, analyse and act on post-deployment bugs.
Review of user feedback and proposing/implementing action plans for development.
Provide any required support to end-users of the applications.
Contribute to the training of team members on agile development practices, use of appropriate design patterns and SOLID/design principles in their day-to-day work.
Contribute to the technical ownership of projects/tasks ensuring their successful completion to project deadlines.
Responsible for the technical quality of junior team members within the team.
Ensure the writing of concise documentation for applications and websites.
Show initiative to use new technologies and methodologies that will benefit projects and responding to the introduction of software advances and upgrades.
Participating in the recruitment of new staff.
Ensure the SCRUM Team has the highest level of code quality and test coverage.
Engage in technical discussion contributing to design and development.
Liaise with Business Analysts, Product Managers and/or internal/external customers to ensure that requirements are understood.
Contribute to quality practices (e.g. TDD, BDD, Unit Testing) as part of the software engineer best practice.
Participate in peer code reviews.

Building Effective teams by managing and measuring their deliveries & practices.
Establish and communicate clear metrics and processes for monitoring and delivering progress against objectives and timelines.
Ability to multitask and manage multiple projects and changing priorities.
Accountable for the technical delivery of your own team and being responsible for other reporting delivery teams through their Technical Leads help.
Be flexible to do context switching between technical focused and team management as time and situation demands.
Team management would be key to make the teams successful in their deliveries.
Act in a technical leadership capacity: mentoring junior engineers, new team members, and applying technical expertise to challenging programming and design problems.
Promote the use of TDD, Pair Programming and Full Stack Development as a core engineering practice with a highest percentage of code coverage possible.
Drive the Product innovations by catering to successful initiatives for various categories like Technical debt reduction, Technical stack upgrade, Full stack development, DevOps, Quality and Software Engineering best practices to be followed by your reporting teams.
Ensure that your team(s) adhere to decisions made by the Architecture and management team.
Leading the technical development of developers and testers by mentoring, coaching and supporting people performance reviews with feedback.
Set SMART targets for your Technical Leads and your own team members ensuring that they stretch themselves to achieve these.
Hire new staff and ensure those who are not performing are put on a PIP (Performance Improvement Plan) plan to help them succeed. Failing that, work with HR to relieve them of their service.
Excellent management skills with the ability to balance multiple priorities simultaneously.
Demonstrated ability to inspire, motivate, and grow engineering teams that deliver quality products using an agile approach on a predictable timeline.
Demonstrate creativity and innovation in problem solving and applying appropriate methodologies relevant to the complexity of the challenge.

The purpose of the UI/UX Designer is to design, plan and conduct ongoing user research to conceive and implement new designs while keeping the customer (both internal and external) needs in mind. The ideal candidate will always deliver intuitive, fully tested and user-centered solutions combined with creativity and an awareness of design elements and CI requirements of the client and best practice in the marketplace.
Additional responsibilities include:
Gather and evaluate user requirements in collaboration with product owners / managers or stake holders
Illustrate design ideas using storyboards, process flows, prototypes and sitemaps for new product ideas and enhancement of existing products
Test new ideas before implementing
Design graphic user interface elements, like menus, tabs and widgets
Build page navigation buttons and search fields
Develop UI mock-ups and prototypes that clearly illustrate functionality and Look and Feel
Create original graphic designs (e.g. images, sketches and tables)
Prepare and present rough drafts to internal teams and key stakeholders
Identify and troubleshoot UX problems (e.g. responsiveness)
Conduct layout adjustments based on user feedback
Adhere to style standards on fonts, colours and images
Think outside the box and approach infrastructure with modern techniques that are agile and scalable
Conduct ongoing user research and keep abreast of market trends in digital design

Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

The Head of IT will manage the IT function within the designated and deliver IT Projects within the Operating Company.
The Head should have a full overview of the IT project requirements ensuring all projects are delivered on time, within budget and of high quality standards.
Responsible for managing, controlling and coordinating all the activities related to the implementation of projects in area of responsibility and across the , to ensure that projects are completed on time, within budget, as well as in compliance with the necessary standards and specifications
To execute -wide IT strategy in alignment with the Group IT strategy and initiatives.
Ensures IT alignment with the ’s business strategy and the delivery of capabilities required to achieve business success.
To manage any IT outsource partners that fulfil services for the organisation.
To direct and manage the design, planning, coordination, implementation and maintenance of the existing and new technology to ensure that the leads the Technology Industry in line with the agreed Group IT Strategy.

The Key Account Director is responsible for managing Key Accounts and Managers, maintaining a long-term relationship with partners and customers and maximising sales opportunities within them.
You will act as the key interface between the customer and all relevant stakeholders. Duties of the Key Account Director include (but not limited to);
Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
Responsible for the development and achievement of sales targets, KPIs and OKRs.
Focusing on growing and developing existing Accounts, together with bringing in new business.
Generate, execute and take ownership of Account Plans.
Revenue management and forecasting on regular basis (weekly, monthly and quarterly).
Lead the service team in delivering excellence.
Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries.
Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization.
Continually assess the market/industry and help in building a competitive landscape.
Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions.
Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.

Prepare the audit notification letter that Informs Head of Departments regarding upcoming audits.
Conducts audits in accordance with IS audit standards, guidelines and best practices to meet planned audit objectives and compiles evidence to support audit opinion.
Performs reviews and assesses the effectiveness and application of the risk assessment methodologies and risk management procedures and makes recommendations.
Report any fraud risks or indicators or related activities, identified at any stage, to the Internal Auditor immediately.
Conducts technical compliance engagements to check adherence to systems, network and software policies and procedures and regulatory guidance and legal requirements.

The purpose of our Key Account Manager – Mozambique role is to drive business development and growth opportunities through dedicated customer-centric service delivery for the local region. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
• Development and implement a customer-centric business development strategy
• Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
• Lead the service team in delivering excellence in customer-centric service
• Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
• Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
• Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.

Responsibilities
Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems Work with management to prioritize business and information needs Locate and define new process improvement opportunities

The ideal candidate will be able to create graphics content as well as HTML and CSS and to assist in the design and appearance of their online content.
You will provide graphic design for projects, email newsletters, promotional ads, landing pages, and online marketing materials.
Provide production support for related websites and projects.

Creatively work with a wide range of media and use graphic design software
Efficiently work with design briefs from start to finish while maintaining good quality standard
Producing attractive and effective designs for all media
Designing ad-hoc items for internal use as and when needed
Digital: Website design, banner ads, basic animated graphics, email banners, and other digital artwork etc.
Developing of mock-up samples
Work as part of a team

This position is required for a RFP in Botswana and our Client is looking for 2 people on a contract basis - work period is probably 2-3 months.
The Company helps clients transform their IT infrastructure by using comprehensive, intelligent infrastructure solutions, including cloud, data centers, security solutions and service management. They support digital strategies of their clients, designing and implementing flexible IT solutions and developing and implementing security strategies needed to limit risk.
You will be part of a team responsible for designing modern solutions in the field of data in the hybrid environment of traditional and modern data technologies.
Your responsibilities will include, among others:
Building and implementing changes for database solutions for our clients
Optimization of data models in terms of efficiency, manageability, integrity and availability
Participation throughout the project life cycle: from requirements analysis, platform selection, technical architecture design, application development and development to testing and implementation
Involvement in matters related to information management, use and further development of information management methods

Duties to include:
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency

The successful candidate will work on the specification, design, coding, testing and deployment of software products and also maintaining back end databases. The candidate will be working closely with an energetic and excellence-driven team toward a common goal: providing our customers with reliable, fast and high level quality solutions. Duties to include:
Design, develop, and deliver Application Solutions
Work closely with customers and peers
Assist in requirements gathering and in producing specifications
Create and maintain a development environment for efficient testing and integration
Assist QA to define acceptance tests
Support the creation and maintenance of technical documentation
Participate in team knowledge management and make recommendations for continuous improvement of SDLC
Contribute and adhere to coding standards, best practices, and procedures

The role will take responsibility for -
Translates business requirements into technical requirements
Formulates and defines system scope and objectives based on user needs and understanding of business processes
Develops solution by preparing and evaluating alternative workflow solutions
Develops, writes, and communicates systems design and functional system analysis of customer systems to understand strengths and weaknesses for the identification of improvement opportunities
Documentation of system modification
Analysis of test results to ensure the solution meets the needs of the business
Investigates systems problems and escalates as appropriate
Identifies training needs and conducts training for systems users and technical staff
Perform any other business-related duties as directed by the IT Manager

Install, configure and Monitor servers and computer networks
Excellent knowledge of Microsoft Active Directory Services
New accounts set-up and active directory administration
Design new computer systems system and server performance Run reports on system performance for team and wider organisation
Optimise processes and lead process improvement
Manage staff and user credentials and frameworks
Troubleshoot technical issues
Create and implement training for staff
Coordinate and provide support for Firewall and network systems
Ensure systems are secure and protected from security breaches
Risk mitigation planning

An exciting opportunity exists to join the Development Team as a Test Analyst. The position will be based in Pretoria and reports directly to the Team leader. This position is responsible for testing new software projects and releases to ensure high-quality delivery with no errors. The ideal candidate for this role is someone who is passionate about learning new skills, technologies and best practices.

Responsibilities
Liaise and work together with the Scrum team to ensure software requirements are achieved
Testing software to ensure minimum downtime
Provide IT administrative support
Provide IT support to internal staff applications
Manage own professional and self-development

Our Client is looking for a Business Analyst to facilitate the analysis of business problems, needs, and opportunities to determine how best to solve the business issue and deliver value to stakeholders.

Job is based in Pretoria but job extends into Africa

To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of business. This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers and customers within the Company. People/Human Resources (HR)
• Ensure the recruitment of high caliber talent to drive a high-performance culture and enable high performance future leadership and management cover
• Ensure all new appointments are always strictly approved by the IT Manager in accordance with the latest company titles, salary bands and budgets
• Ensure all permanent and temporary staff have up to date employment contracts as per the company policy and/or the applicable local legislation as a minimum
• Develop and implement a proper induction, on-boarding and on the job training program including all company policies for all local roles to set all new temporary and permanent staff up for success
• Ensure all none-performance, none compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum

Operations
• Contribute to architectural discussions with architects and lead developers to best practice business solutions
• Actively contribute lines of code (leading by example), as well as code reviews
• Provide technical guidance to software developers.
• Oversee code reviews to ensure code quality and integrity

Regulatory, Compliance, Governance and Legal
• Lead and manage with an example of integrity, honesty, transparency and openness
• Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
• Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature
• Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the CEO
• Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead

To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of the business.

This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.

Operations:
Manage all environments as part of the DevOps team to ensure operational sustainability and compliance
Install and configure operating systems and software.
Monitor all systems for availability and performance.
Collaborate with developers to bring new functionality to production effectively.
Troubleshoot and diagnose root causes of problems and apply the appropriate solutions
Research, propose and implement technologies to enhance infrastructure.
Develop and improve operational practices and procedures.
Produce high-level design documentation.
Ensure redundancy, failover, and recovery of systems.

Regulatory, Compliance, Governance and Legal:
Lead and manage with an example of integrity, honesty, transparency, and openness
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the IT Manager
Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead

We are looking for a person who will be comfortable leading a team of developers and testers working on an enterprise .Net codebase. The candidate will need to have natural leadership traits and solid team-building and interpersonal capabilities. Strong analytical skills go without saying and they should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. The successful candidate will lead a team of .Net/PHP/Flutter developers in a flexible, non-corporate, fun environment where job performance is revered

Responsibilities:
Contribute to architectural discussions with architects and lead developers.
Actively contribute lines of code (leading by example), as well as code reviews
Line manage a team of developers and testers.
Provide technical guidance to software developers.
Oversee code reviews to ensure code quality.
Facilitate KPI reviews of team members.
Mentor and coach team members in 1-on-1’s.
Conduct interviews, assess CVs and technical tests.
Effectively communicate with 3rd parties and when dealing with technical support Queries.
Being passionate about learning new skills, technologies and best practices is a prerequisite.

We are looking for a developer who will be comfortable working on an enterprise .NET codebase. You should be well versed in C#, ASP.NET and SQL Server, but also have had exposure to other open source technologies and know how to use the right tool for the job. Strong analytical skills go without saying and you should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. As a successful candidate, you will work in a team of senior .NET developers in a flexible, noncorporate, fun environment where job performance is revered.

The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation