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Duties to include:
Develop Microservice based applications for the financial sector.
Translate designs and business requirements into high quality code.
Design, build and maintain high performance, reusable and reliable code.
Assist with writing technical documentation for other team members.
Help maintain and improve code quality through engineering best practices.
Collaborate with cross-functional teams in achieving business goals.
Unit test and Integration test features and work on bug fixing an application improvement.
Ability to self-manage and breakdown complex projects and requirements

Duties to Include:
Translate designs and wireframes into high quality code
Design, build and maintain high performance, reusable and reliable code.
Help maintain and improve code quality through engineering best practices.
Collaborate with cross-functional teams in achieving business goals.
Unit-test code and work on bug fixes and application improvement.
Ability to self-manage and breakdown complex projects and requirements.

Design, develop and implement high priority, high quality tools and scripts.
Manage, grow and train on CI/CD pipelines.
Perform root cause analysis for production technical issues.
Build proactive monitoring and alerting infrastructure to support operations and systems health.
Work closely with development teams in improving overall customer experience and software reliability.
Orchestrate and document software configuration management.
Support software development testing requirements.

Responsibilities
Provide operations input into planning for new data centre projects
Prepare annual work plan for Data Centers including preventive maintenance, scheduled fire checks, etc
Checks and monitors fuel consumption at data centres and other sites ensuring that sufficient stocks are available and measures are in place to prevent pilferage.
Tracks and provides updates of facilities-related issues in all Data Centers on a daily basis through the Daily Checklist, and on monthly basis through the monthly data center report.
Facilitate smooth transition of data centre projects by participating in acceptance testing as well as checking fitness for operation and compliance to scope
Ensure daily, weekly and monthly status reports on the performance of the data centre and its support nodes highlighting utilization information for quick management action
Primary point of contact for contracted facilities vendors.
Ensure that all data centre support nodes have valid Maintenance / Service Level Agreement.
Ensure that the maintenance contracts are renewed on time each period.
Monitors service contracts (Fuel delivery, Aircon, Power Plant and Fire systems etc.) and Evaluates performance of vendors making recommendations as necessary on performance of subcontracted vendors

Responsibilities:
Evaluation of Network and Service implications prior integration of new Circuit switches, extensions on core nodes or node service releases
Co-ordinations of implementations of products/specification documents from Marketing
Assist in RFP formulation and long term strategy of PS Core & IP Core
Provide BOQ output in liaison with the Managed Capacity Vendor or Core equipment vendor
Following up extensions and Installation of core Network nodes.
Participate in UAT and FNI of features as well as HW/SW of PS Core & IP Core nodes
Ensure that all new nodes under domain are documented and comply to information security policy
Using commercial forecasted subscriber base, to forecast required Evolved Packet Core & its peripherals (like Packet Backbone Network, Caching, DNS, Reporting, WiFi Network etc. on soft and hard capacities
Establish OPCO typical mix of traffic per subscriber
Build and enhance tools for traffic and Network Element calculation
Monitor end to end utilisation to provide forecasts aimed at providing head room to control route congestion

Responsibilities
Conduct in-depth discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of the customer.
Produce professional documentation of current challenges, future requirements, and benefits in a manner appropriate for clients and prospective clients; create Statements of Work (SOW’s)
Perform project scoping, planning, business process mapping, UAT testing
As the Subject Matter Expert on the solution, provide guidance and direction to both internal implementation team and customer implementation team
May contribute to the business development process by participating in sales calls, assisting with proposal development, and delivering presentations
Provide prompt, exceptional customer service and support

Responsibilities:
Supervise and own network operational and maintenance issues in the region as well as drive network activities to closure, co-ordinating response across multiple partners.
Interact on daily basis with Zonal business team, coordinating response to network issues raised by the business team, drive the same for closure
Ensure 100% visibility of network elements in the Zone.
Provide support to field teams on escalation/ during Critical / Emergency incidents.
Ensure that all network failures are analysed, RCA and Action plan provided to avoid repeat occurrences.
Maintain a network issues tracker highlighting required maintenance activities / upgrades
Sign off maintenance activities on regular basis as per MS contracts
Ensure that all core location equipment has valid Support Service Level Agreement / Annual Maintenance Contract
Ensure timely documentation and reporting of all major incidents in the Zone
Participate in integration and acceptance testing of new network equipment
Facilitate smooth transition of new deployments into operation by participating in new node integrations, acceptance testing as well as checking fitness for operation and compliance to scope

An exciting opportunity has arisen in our Clients’ IT concern for the position of Microsoft Certified Assistant. Position's primary focus will be in the areas of system support, primarily focused on Microsoft Dynamics 365, server software, but also covering user and desktop support both hardware and software. The incumbent will be expected to perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services across all business operations.
Duties and Responsibilities
The incumbent will among others support and project work on MS Windows Server and Desktop versions, MS SQL, Hyper V, Internet Information and MS Dynamics 365 as well as related MS related technology.
Hardware and bespoke software support as required by the company.
General IT support as may be required by different business units
Administrative support
Maintain essential IT operations including operating system, security tools, applications, servers, email systems, laptops, desktops, software and hardware
Ensure security of data, network access and back-up systems
Assist in various IT users daily needs

Gather information and course elements from members, internal departments, SMEs (subject matter experts), research institutions, and others.
Develop and design learning material, coordinate, and review educational content, and incorporate current technology in developing specific eLearning curricula.
Support the deployment of learning programs including uploading and updating courseware and curricula, training assignments, learner notification text, and rules in LMS.
Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
Utilize LMS reporting capabilities and developing custom reports to assist with planning and managing the company’s training and development initiatives.
Manage eLearning content from vendors to ensure it is compatible with the LMS.
Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements.
Run demos of the system and provide training to individuals and user groups.
Ensure that participants are registered for Education and Training events and perform reconciliation function with the Business office as needed.
Coordinate and conduct the webinars using Go-To-Meeting, Blue Jeans, or similar programs and upload recordings into LMS.
Lend expertise in the technical aspects of eLearning to internal PSBA departments, as requested.
May facilitate live and recorded learning.

All aspects of the I.T. function including but not limited to the following key areas:
Tracking I.T. related assets by serial number and staff allocation.
Planning, preparing and implementing the I.T. hardware replacement cycle and redundancy considerations.
Preparing Annual budgets and capex requirements for IT infrastructure.
Handling all I.T. procurement activities from sourcing to installation.
Maintenance of I.T. hardware, including planning and implementing detailed maintenance schedule of IT hardware.
Maintenance and user administration for the company E.R.P. software.
Ensuring company firewall and antivirus are functional at all times.
Attend to all hardware and software issues.
Maintenance of company servers and shared server drives.
Maintenance of all CCTV and system networks.
Ensuring backups of emails and documents have been configured for each user and a cloud sharing system is set up and administered.
Ensure that all I.T. software is effectively set up, maintained, and administered and licencing is paid for and kept up to date.
Any other task relating to the I.T. function.
Managing the company online customer related portals.
This includes ensuring that interfaces and portals are developed up to the required standard, and are always functioning efficiently, with improvements made to increase effectiveness.
Generating and sharing system generated reports with Managers/ Heads of Department where mandated to do so.

Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement, and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.

The incumbent will be responsible for conceptualizing and conducting research within the department
Must have interest in researching new technology

Duties:
Support the ICT Systems
Administration and Support of IT Projects
To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.
Develop and maintain disaster recovery procedures and ensure 100% server availability.
Work with third party suppliers to adapt off the shelf products and suit Company specialised needs.

Your duties will include but not limited to:

Promotion driven interventions, inbound (and/or outbound when required).
Financial information, Profile specific advice, and review for additional offers, pro-active value adds.
Customer relationship building and management by maintaining customer notes and paying attention to customer cues.
Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media.
You will be required to stay abreast of customer center SLA's as teamwork will be required to maintain and exceed the expectations set.
Ensure that more complex customer issues are followed up and resolved in a timely manner (by following a defined escalation path when required).
Key Performance Areas:

Identify the needs of the end-user.
Answer chat, calls, and respond to emails.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter and update customer information into the system.
Identify and escalate priority issues.
Follow up customer calls where necessary.

thinking creatively to produce new ideas and concepts and developing interactive design.
presenting finalised ideas and concepts.
producing & designing print media such as:
product catalogues (updates and changes) .
corporate brochures (updates and changes).
business cards.
posters.
magazine adverts.
newsletters.
competition artwork (e.g posters, scratch & win cards, entry forms).
creating digital artwork
3D & 2D renders (products & promotional items)
image retouching
logo creation
internal emailers
creating visual planograms
social media artwork (e.g LinkedIn, Twitter)
packaging design for company brands & updates
working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies
produce accurate and high-quality work
demonstrating illustrative skills with rough sketches and working on layouts ready for print
working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developer

Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
Assisting customers with account setup and application installations.
Ensuring optimal application functionality by configuring networks.
Troubleshooting IT issues by asking customers targeted questions.
Providing customers with step-by-step guidance to resolve technical problems.
Following up on technical queries and providing prompt feedback.
Prioritizing customer queries and escalating serious technical issues to IT developers.
Documenting error reports and monitoring performance metrics.
Relaying application functionality feedback from customers to IT developers.
Compiling IT instruction manuals and useful IT support resources.

Providing software application support under the supervision of the Senior Engineer.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front end and back end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Managing code migration across environments to ensure continued and synchronized functionality.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping records of configuration changes and scheduling application updates.
Documenting processes and monitoring application performance metrics.
Providing front end support to clients and colleagues in other departments.

Assessing individual/group training needs.
Planning, preparing, and researching lessons.
Teaching IT staff to use various computer languages and The Zoho App.
Teaching general staff to use desktop programmes such as Microsoft Office and other office software.
organizing and promoting courses.
Developing and delivering programmes of learning activities.
Preparing teaching materials.
Spending contact time with students on an individual or group basis.
Invigilating examinations.
Checking and assessing students' work and giving feedback.
Liaising with other organisations and employers.
Making use of new technology such as distance learning or video conferencing.
Keeping IT skills and knowledge up to date.

Developing front end website architecture.
Developing software using Python.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Duties and Responsibilities include but are not subject to:
Equipment maintenance tasks such as managing and installing custom upgrades for customers
Replacing operating infrastructure including hardware, software, and networking components
Maintaining records and drawing schematics of the center to detail what equipment is installed
Operations support that includes the entire IT infrastructure housed within the Data Center in 7x24 environment
Customer support responsibilities can include customers relations, responding to customer inquiries and coordinating with other organizations.

Writing and testing code for new programs.
Updating existing programs.
Identifying and correcting coding errors.
Rewriting programs for different operating systems.
Secure programs against cybersecurity threats.

As Head of ICT Services, your responsibilities include: -
Contribute to the development of Information Management strategy and policies
Design and implement short- and long-term strategic plans and roadmaps to make certain Infrastructure capacity meets existing and future requirements.
Play a leading role in translating business and strategic objectives to technology solutions.
Develop, implement, and maintain policies, procedures, and associated training plans for Infrastructure resource administration and appropriate use.
Oversee and assure adherence to ITIL and other best practice frameworks adopted by the business, including maintenance of inventory, life cycle management, change management and related documentation.
Ensure ICT Services and its associated processes meet internal and external agreed KPI's and SLA's
Undertake a leading role in Departmental Project Management; overseeing the teams project pipeline, writing business cases, proposals, specifications and PID’s in concert with, and supported by the Project Management Office (PMO)
Lead the development of the ICT Services teams and maintain strong, positive relationships across the organisation
Inspect and monitor the use of ICT Technologies and regularly report on effectiveness and efficiency
Control budget and report on expenditure
Provide Line Management and leadership to members of the ICT Services Teams
Manage tenders - Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
Monitor and report on operational and technical risks
Assist in building relationships with vendors and creating cost-efficient contracts
Other duties may be required as directed by the Executive.

Duties to include:
Working in collaboration and support of other teams to develop technology strategies for the Network Infrastructure
Play a leading role in the design and implementation of Network Infrastructure and Security Platforms that support the enterprise infrastructure.
Ensure designs maintain operational requirements in areas such as uptime/reliability, and Information Security compliance
Act as the subject matter expert and maintain technical ownership of a number of key services, technologies and systems around network fabrics, security appliances, web publishing and load balancing.
Ensure effective monitoring and maintenance infrastructure and processes are in place.
Oversee as well as participate in troubleshooting, support and escalated issues
Own and undertake implementation of a technical project portfolio, or tasks and assignments in support of projects lead by other teams.
Mentor and guide more junior members of Staff
Other duties may be required as directed by the Head of ICT

Duties to include:
Working in collaboration and support of other teams to develop technology strategies for the Network Infrastructure
Play a role in the design and implementation of Network Infrastructure and Security Platforms that support the enterprise infrastructure.
Working on architecture and technical designs that maintain operational requirements in areas such as uptime/reliability, and Information Security compliance
Provide technical expertise in the sphere of networks and network infrastructure, and maintain technical responsibility for a number of key services, technologies and systems around network fabrics, security appliances, web publishing and load balancing.
Undertake effective monitoring and maintenance, including ‘business-as-usual’ tasks under the direction of the Networks Team Leader and Head of ICT Services
Participate in troubleshooting, support and take ownership of escalated issues
Own and undertake implementation of a technical project portfolio, or tasks and assignments in support of projects lead by other teams, as directed by the Head of ICT or Networks Team Leader.
Provide knowledge transfer and cross skilling to colleagues and other members of staff where required.
Other duties may be required as directed by the Head of ICT or Networks Team Leader.

Duties to include:
Network infrastructure
Perform ‘business-as-usual’ tasks under the direction of the Networks Team Leader and Head of ICT Services
Plan, schedule and implement routine and emergency patching and upgrades to address known vulnerabilities or technical issues, including emergency patching where directed by the InfoSec team.
Participate in troubleshooting, support and take ownership of escalated issues
Undertake implementation of tasks and assignments as directed by the Head of ICT or Networks Team Leader.
Other duties may be required as directed by the Head of ICT or Networks Team Leader

Duties to include:
Helpdesk Management:
Making sure all emails are promptly responded to.
Ticketing every email received from clients.
Follow up on escalated tickets with the goal of ensuring clients are regularly updated on the progress of their issues.
Customer Management:
Obtaining complete details of customer queries - complete enough for investigations and escalation
Communicating with clients via phone calls, skypes and emails
Sending email and Skype communications to clients when there are service outages.
Keeping clients updated on service outages via email or Skype.
Troubleshooting and monitoring:
Troubleshoot and resolve client issues.
Escalating tickets to 2nd line with enough details – errors found, affected services etc.
Regular monitoring of Kibana Graphs in order to identify faulty services on time.
Monitoring email alerts for outage of services.
Participate in week long after hour support duty.

Duties to include:
Database monitoring, administration, upgrades, backup, and disaster recovery planning & testing and development, including stored procedures, views, etc.
Maintain multiple environments (development, testing, and production), including patching and troubleshooting.
Manage database active directory integration, user accounts, roles and access restrictions under the guidance and direction of the Infosec team.
Microsoft PowerBI, SSRS and SSIS development, administration, support, and security management.
Work with cross functional teams to accommodate the database design and administrative needs.
Participate in the development of long-term planning for new projects, including the architecture design, planning, installation and commissioning of new RDBMS environments.
Ensuring that external and internal regulations and policies governing data management and infosec compliance are met including regulations concerning security, audit ability and privacy.
Review service-related reports (database backups, maintenance, monitoring) daily to ensure issues are identified and resolved within established SLAs.
Respond to database related alerts and escalations and come up with strategic solutions to recurring problems.
Develop ongoing assessments of database performance and identify problem areas.
Evaluate database storage requirements for current systems and future growth, perform space and performance monitoring, analysis, tuning and forecasting.
Manage RDBMS data assets including facilitating organization wide system integration, data sharing, archival/migration of data to data lakes or warehouses and data pruning

An exciting opportunity exists to join our Development team as a DevOps Engineer. Tags: AWS, GCP, Azure, Docker, Kubernetes, Puppet, Cloudformation, Capistrano, Ubuntu, Git, Travis, Jenkins, R10k, VPC, IAM, CLI, ELK, Kibana, MySQL, RDS, Aurora, Auto-scaling, SSL, Cloudfront CDN, DNS, Vagrant, Monitoring, Metrics, Apache, PHP FastCGI Responsibilities ? Manage all environments as part of the DevOps team. ? Operating system and software installation and configuration. ? Monitoring all systems for availability and performance. ? Collaborate with developers to bring new functionality to production effectively. ? Ability to use a wide variety of open source technologies and tools. ? Troubleshoot and diagnose root causes of problems. ? Researching, propose and implement technologies to enhance infrastructure. ? Develop and improve operational practices and procedures. ? Produce high-level design documentation. ? Ensure redundancy, failover and recovery of systems. Desired Personal Traits
? Strong problem solving and diagnostic skills
? Excellent interpersonal and communication skills.
? Keen technologist, desire to work with the latest technologies and eager to learn.
? Interest in understanding the internals of software (what makes the tick).

Bonus/Beneficial
? Agile and TDD knowledge.
? VPN configuration.
? DBA knowledge - point-in-time backups, replication, performance tuning.
? Experience with building PCI systems.
? Auto-scaling
Being passionate about learning new skills, technologies and best practices is a prerequisite.

The first important aspect to note is that the successful candidate will work American hours - therefore commencing work at 2:30pm until 11:30pm.
The role will be based from home and candidates will need their own laptop and internet connection
The role will require being on line during the working hours and providing on-line support to any clients that require IT assistance, hardware, software and networks.

Investigate and diagnose network and hardware problems
Installation and configuration of all IT solutions
Setting up new users and managing security, passwords and backup
Assist IT users with daily needs
Conducts any other duties that may be assigned by his/her superior
Repairs and replaces hardware parts as required

The incumbent reports to the ICT Administrator and will perform the following duties, among others;
ICT Support (Help Desk)
Back up and Disaster Recovery
ICT Infrastructure, Business Systems, Server and Network Administration
Project Support

Design and develop high-performance, high-volume, and high availability applications using proven Microsoft and open-source frameworks and technologies.
Design and adopt an API first approach to enable client adoption and broader use within the applications landscape.
Work closely with product management and technical leaders to explore and suggest appropriate technical solutions to achieve required product features as well as monitoring technical progress against all delivery plans while, safeguarding functionality, scalability, and performance.
Contribute to high-level system documentation such as Context, Database Entity, and Infrastructure diagrams.
Conduct independent research making recommendations on technical direction.
Ensure the following and adherence to Agile Engineering practices.
Contribute to the integration of building quality through Continuous Integration and Deployment processes.
Test-Driven Development (TDD) mindset and orientation of 100% test automation.
Creating and maintaining automated deployments and managing Azure Cloud infrastructure artifacts including the monitoring thereof.
Provide technical guidance/mentorship to your team members by pairing up with them, doing design review, writing code, doing code review, creating automation tests, making use of architectural patterns, etc.

Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Be the first responder for inbound client communication with the ability to identify what’s needed, set clear expectations with the client, and plan the work needed with the client services manager and development team.
To provide a first-class service to our clients.
Respond to all inbound emails as quickly as possible during business hours. Business hours are 3:00pm – 12:00am SAST.
In cooperation with the client services manager, create quotes for work that’s needed and getting approval from clients for that work.
In cooperation with the client services manager, determine what exactly is needed to fulfill the needs of a client request.
Communicate frequently and effectively through project management and help desk tools both internally and with clients.
Ask smart questions to get to the root of the challenge of work that’s needed for the client.
Post status updates from clients to our internal team
Communicate findings and project progress from our development team back to clients Present information in both directions in the most accurate and clear way possible.
Be as concise as possible without leaving out important details.
Leverage screen capture and video capture tools to more effectively and clearly communicate specific issues a client may be facing, or to more clearly show our development team the work to be completed.
Implement best practices for performing all tasks related to client communication and services.
Coordinate multiple ongoing maintenance and development tasks with budgets between $150 to $5K, or more.
Be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. This may require using an SFTP client (Filezilla, Transmit) to rule out common file conflicts.
Have a thorough understanding of WordPress and the web hosting landscape.
Have a clear understanding of DNS and domain configuration Be comfortable with HTML, CSS, jQuery, PHP as well as a willingness and ability to learn quickly for technical troubleshooting purposes.

This role is responsible for the lifecycle of all IT Operational Support Systems/Business Support Systems and the teams performing these functions. This role requires system engineering tasks such as the design, build, test & documentation of new systems. As well as operational maintenance of existing systems, documentation and training related to existing systems.

Planning concepts by studying relevant information and materials.
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Preparing finished art by operating necessary equipment and software.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Contributing to team efforts by accomplishing tasks as needed.
Communicating with clients about layout and design.
Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
Reviewing final layouts and suggesting improvements when necessary.

To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.
Contacting potential clients to establish rapport and arrange meetings.
Planning and overseeing new marketing initiatives.
Researching organisations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales.
Attending conferences, meetings, and industry events.
Developing quotes and proposals for clients.
Developing goals for the development team and business growth and ensuring they are met.
Training personnel and helping team members develop their skills.

Developing software solutions to meet customer needs.
Creating and implementing the source code of new applications.
Testing source code and debugging code.
Evaluating existing applications and performing updates and modifications.
Developing technical handbooks to represent the design and code of new applications.

Developing software solutions to meet customer needs.
Creating and implementing the source code of new applications.
Testing source code and debugging code.
Evaluating existing applications and performing updates and modifications.
Developing technical handbooks to represent the design and code of new applications.

Developing software solutions to meet customer needs.
Creating and implementing the source code of new applications.
Testing source code and debugging code.
Evaluating existing applications and performing updates and modifications.
Developing technical handbooks to represent the design and code of new applications.

Configuring and maintaining the networked computer system, including hardware, system software, and applications.
Ensuring data is stored securely and backed up regularly.
Diagnosing and resolving hardware, software, networking, and system issues when they arise.
Replacing and upgrading defective or outdated components when necessary.
Monitoring system performance to ensure everything runs smoothly and securely.
Researching and recommending new approaches to improve the networked computer system.
Providing technical support when requested.
Documenting any processes which employees need to follow in order to successfully work within our computing system.

Analyzing product, market, and share trends to build warehouse data.
Translating business needs into technical specifications.
Developing reporting systems that provide accessible information for decision making.
Using warehouse data to generate reports to support business decision making and business performance monitoring.
Maintaining data analytics platforms.
Evaluating and improving existing BI systems.
Conducting troubleshooting on BI models.
Generating and delivering quality reports to customers and performing quality assurance checks on reports.

Analyzing product, market, and share trends to build warehouse data.
Translating business needs into technical specifications.
Developing reporting systems that provide accessible information for decision making.
Using warehouse data to generate reports to support business decision making and business performance monitoring.
Maintaining data analytics platforms.
Evaluating and improving existing BI systems.
Conducting troubleshooting on BI models.
Generating and delivering quality reports to customers and performing quality assurance checks on reports.

Modifying mobile software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Directing system testing and validation procedures.
Directing mobile software programming and documentation development.
Consulting with departments or customers on project status and proposals.
Working with customers or departments on technical issues including software system design and maintenance.
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences.
Preparing reports on programming project specifications, activities, or status.
Conferring with project managers to obtain information on limitations or capabilities.

Modifying mobile software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Directing system testing and validation procedures.
Directing mobile software programming and documentation development.
Consulting with departments or customers on project status and proposals.
Working with customers or departments on technical issues including software system design and maintenance.
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences.
Preparing reports on programming project specifications, activities, or status.
Conferring with project managers to obtain information on limitations or capabilities.

Determining project requirements and developing work schedules for the team.
Delegating tasks and achieving daily, weekly, and monthly goals.
Liaising with team members, management, and clients to ensure projects are completed to standard.
Identifying risks and forming contingency plans as soon as possible.
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
Keeping up-to-date with industry trends and developments.
Updating work schedules and performing troubleshooting as required.
Motivating staff and creating a space where they can ask questions and voice their concerns.
Being transparent with the team about challenges, failures, and successes.
Writing progress reports and delivering presentations to the relevant stakeholders.

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

Interface design.
Designing graphic user interface elements, screenflows and components.
Prepare different versions of designs for discussion with key stakeholders.
Prototype designing.
Interaction design.
Usability Testing.
Optimizing designs based on user feedback.
Identify and troubleshoot UX problems.
Adhere to style standards.
Requirements analysis.

Johannesburg based Game Development Company is expanding and looking to hire some Technical Programmers as wellas both Unity and UE4 developers in order to keep up with the current level of demand for our services.
We offer competitive game development salaries for the local market, remote work options, a 35 hour work week, share incentives, focus on the life portion of work/life balancing, and the opportunity to work with the most experienced and talented group of game developers in South Africa on a wide variety of internationally recognised games for renowned developers and publishers on cutting edge platforms.
Our past and current projects range from porting to co-development to tool production for Indie and AAA clients on such platforms as mobile, PC, VR, and both current and next-generation consoles.
Amongst other projects, we are currently working on two next-generation console launch titles and recently shipped games include Heave Ho and Broforce for Nintendo Switch, GORN for PlayStationVR, updates to both Gone Home and Tacoma for PC & Mac, and Game Preview releases of Totally Accurate Battle Simulator for Game Pass on Windows 10 and XboxOne.
Our client list includes Free Lives, Devolver, Fullbright, Annapurna Interactive, Disney, Landfall, Unity, and NaturalMotion to name a few.
General Requirements:
- Excellent problem-solving, organizational, and communication skills.
- High attention to detail.
- Can work collaboratively in a team environment.
- Ability to self motivate and manage tasks in a remote working environment.
- Ability to get up to speed with an existing code base.
- Ability to write well thought out, optimised, and extendable code that follows established coding
conventions.
Proficient in C, C , and/or C#.
Familiarity working with source control, specifically Git and GitFlow.
Ability to diagnose issues through debugging and profiling code.
Secure and comfortable remote working environment.
Bonus Points:
- Understanding of 2D & 3D graphics pipelines.
- Understanding of standard game development optimisation principles.
- Experience working on mobile, VR, or console platforms.
- Experience using DirectX or OpenGL APIs.
- Experience using JIRA or related task management tools.
- Passionate about video games.
- Computer Science, Engineering, or related degree.

Johannesburg based Game Development Company is expanding and looking to hire some Technical Programmers as wellas both Unity and UE4 developers in order to keep up with the current level of demand for our services.
We offer competitive game development salaries for the local market, remote work options, a 35 hour work week, share incentives, focus on the life portion of work/life balancing, and the opportunity to work with the most experienced and talented group of game developers in South Africa on a wide variety of internationally recognised games for renowned developers and publishers on cutting edge platforms.
Our past and current projects range from porting to co-development to tool production for Indie and AAA clients on such platforms as mobile, PC, VR, and both current and next-generation consoles.
Amongst other projects, we are currently working on two next-generation console launch titles and recently shipped games include Heave Ho and Broforce for Nintendo Switch, GORN for PlayStationVR, updates to both Gone Home and Tacoma for PC & Mac, and Game Preview releases of Totally Accurate Battle Simulator for Game Pass on Windows 10 and XboxOne.
Our client list includes Free Lives, Devolver, Fullbright, Annapurna Interactive, Disney, Landfall, Unity, and NaturalMotion to name a few.
General Requirements:
- Excellent problem-solving, organizational, and communication skills.
- High attention to detail.
- Can work collaboratively in a team environment.
- Ability to self motivate and manage tasks in a remote working environment.
- Ability to get up to speed with an existing code base.
- Ability to write well thought out, optimised, and extendable code that follows established coding
conventions.
Proficient in C, C , and/or C#.
Familiarity working with source control, specifically Git and GitFlow.
Ability to diagnose issues through debugging and profiling code.
Secure and comfortable remote working environment.
Bonus Points:
- Understanding of 2D & 3D graphics pipelines.
- Understanding of standard game development optimisation principles.
- Experience working on mobile, VR, or console platforms.
- Experience using DirectX or OpenGL APIs.
- Experience using JIRA or related task management tools.
- Passionate about video games.
- Computer Science, Engineering, or related degree.

The Systems Administrator will be responsible for implementation, administration, maintenance, and issue resolution. This includes, but is not limited to, advanced troubleshooting of server, desktop and network issues as well as assisting in hardware/software upgrade roll outs, new infrastructure builds, migrations (on-prem & cloud), various projects; should be able to assist with business continuity services; self-directed at project management.

Duties to include
Servicing and repairing Point of Sale equipment(Retail slip printers, network cabling
Resolving computer-related issues

Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Duties:
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

Responsibilities:
Manage the call center to achieve quantitative and qualitative objectives.
Plan and implement the overall strategy.
Track and measure productivity and compare to benchmarks.
Offer solutions for improvement.
Identify bottlenecks and suggest solutions.
Manage and train other call center staff.
Ensure employee satisfaction.
Build relationships with staff and clients.
Create a welcoming and motivating environment for employees.
Oversee the call center altogether.

An operations manager dutiesalso include, but are not limited to: Supporting the planning process and ensure key performance indicators (KPIs) are in place targets are met.
Having a keen eye on budgets and budgetary changes.
Communicating changes in an order process to relevant parties.
Ensuring that Company standards are adhered to.
Documenting procedures for third-party monitoring.
Creating and monitoring projects and teams.
Reviewing workloads and manpower to ensure targets are met.
Supporting the CEO or executive team’s vision and process ideals.
Ensuring staff working on processes are happy and operating efficiently.
Supporting all functions of the business to work together.

Ensure the Company's Quality Standards are Adhered to by all employees.
Develop and execute test plans to ensure that all objectives are met.
Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
Identify and remedy defects within the production process.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Ensure ongoing compliance with quality and industry regulatory requirements.

Understanding customer expectations of and needs from a service.
Developing quality control processes.
Designing Service specifications.
Ensuring services are designed with adherence to legal and safety standards.
Supervising staff and monitoring service standards.
Examining the quality of resources used in service provisioning.
Monitoring and evaluating internal processes.
Evaluating final output of services to determine their quality.
Rejecting services that fail quality standards.
Engaging with customers and gathering service feedback.
Producing statistical reports on quality standards.
Reporting to upper management on quality standard issues.
Evaluating service recalls.
Improving service efficiency and managing waste.

Develop digital and print educational material (e.g. videos and manuals).
Organize seminars about product features and sales techniques.
Conduct activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
Identify individual and team skills gaps.
Schedule regular training sessions (e.g. monthly or quarterly).
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
Coordinate mentorship programs for new customer service representatives.
Assess the impact of each educational course on staff performance and client satisfaction.
Maintain updated records of training curricula and material.

To study the client’s proposal, receive the client’s brief and have a consultation call with the client to understand their business and technical requirements.
Establish Website project scope: summarise your final scope and timeline in the customer brief with their approval. Provide client with a comprehensive list of their requirements to meet deadlines.
Lead the architecture planning committee and establish a sitemap, navigation and homepage structure to answer the brief fully.
Get internal and then customer approval.
Work with designers to establish a visual mock up of the pages as agreed in client’s package.
Get internal and customer approval.
Assist with the site set up (welcome page), Google Analytics integration, Social Media integration and email subscription feature as defined by client.
During this phase the developers will code the site and you will implement parts of the site architecture and design (if template is used).
After design you will assist with various integrations (working with the developers) and then load content as per package.
Manage others doing testing and debugging.
Get customer sign off on site. Instigate payment process (due in 6 weeks from sign off).
Training with the client to enable them to manage their own back end and load content.
Create a video for this training so that we can provide further assistance to clients.
Launch the site on the day agreed with customer and monitor the site for the first week.
Write a performance report at the end of that week and hand the site over to help desk.
Maintain a high level of organizational and time management work habits.
Demonstrate a strong Internet proficiency and ability to communicate effectively with varied Internet audiences.
Understand the demands of client projects, the importance of excellent customer service and handles critical and sensitive issues effectively.
Always represent and reflect the Company’s Core Values.
Project a positive image when representing the company to clients and the community.
Utilise company software, KPI systems and ticket systems as required by the company in an accurate and timely manner.
Keep equipment operating by following operating instructions; and calling for repairs in a preventative fashion.

Drives operational efficiency by ensuring technical processes are optimized and automated.
Improves customer experience (internal and external) by ensuring services are accessible and operating optimally.
Ensures internal and external customer service requests and tickets are closed within SLA.
Creates a vision for technology utilization within the organisation, communicate it to employees and lead and motivate the team to achieve the vision.
Develops a technology plan which identifies the future direction of the use of technology within the organisation to drive efficiencies.
Formulates, monitors and ensures implementation of effective information systems policies across the enterprise including but not limited to user policies, security policies, disaster policies.
Champions change, optimizing current IT solutions whilst promoting innovative solutions to operational challenges.
Develops and maintains positive relationships with key partners and stakeholders.
Manages the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in line with agreed contracts.
Ensures compliance with relevant legislation, statutory instruments and internal policies.
Develops and maintains the major incident and business continuity plan for IT and to implement measures designed to safeguard the information technology and management needs of the organization in the event of major incidents or disasters.
Develops plans for ongoing integration, upkeep and improvement of IT systems

Duties to Include : Installation & configuration of databases
Database performance tuning and administration
Database backups and restores
Ensuring Database systems availability
Ensuring database integrity
Controlling and managing User access to database
Diagnosing and resolving database issues
System and database capacity planning

Defines and develops the business strategy and business development.
Develops relationships and partnerships with stakeholders (Customers, Traders, Wholesalers, Government and private regulation institutions and service providers).
Liaises with the Chief Finance Officer and monitors the economic and financial environment within Zimbabwe and the Region, and recommends required action.
Projects and controls the overall cash flow through the timely collection of debtors and payment of creditors within.
Analyses monthly financial results, identifies key problems and agrees the relevant action with the CFO.
Sets the annual strategy, budget assumptions and parameters to facilitate the preparation of the annual budgets.
Sets, with the CFO, the annual growth and profitability targets and defines key assumptions for budget preparation.
Drives the increase and sustainability of market share, customer retention and profitability indicators.
Develops and introduces new revenue streams and new products where possible.
Monitors and evaluates product uptake and customer performance reports and adjusts products and services pricing and benefits to ensure targeted uptake and retention levels.
Ensures, the enablement, implementation and compliance of the requisite company policies and processes; and relevant legal/statutory requirements.
Gathers market intelligence through direct reports and through social and business networking.
Analyses market intelligence reports and discusses with management team and agrees on appropriate actions in order to grow market share.
Develops the necessary plans to ensure that the Department meets it’s agreed goals and objectives.

The ideal candidate will be able to create graphics content as well as HTML and CSS and to assist in the design and appearance of their online content.
You will provide graphic design for projects, email newsletters, promotional ads, landing pages, and online marketing materials.
Provide production support for related websites and projects.

Creatively work with a wide range of media and use graphic design software
Efficiently work with design briefs from start to finish while maintaining good quality standard
Producing attractive and effective designs for all media
Designing ad-hoc items for internal use as and when needed
Digital: Website design, banner ads, basic animated graphics, email banners, and other digital artwork etc.
Developing of mock-up samples
Work as part of a team

An exciting opportunity exists to join the Development Team as a Test Analyst. The position will be based in Pretoria and reports directly to the Team leader. This position is responsible for testing new software projects and releases to ensure high-quality delivery with no errors. The ideal candidate for this role is someone who is passionate about learning new skills, technologies and best practices.

Responsibilities
Liaise and work together with the Scrum team to ensure software requirements are achieved
Testing software to ensure minimum downtime
Provide IT administrative support
Provide IT support to internal staff applications
Manage own professional and self-development

To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of the business.

This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.

Operations:
Manage all environments as part of the DevOps team to ensure operational sustainability and compliance
Install and configure operating systems and software.
Monitor all systems for availability and performance.
Collaborate with developers to bring new functionality to production effectively.
Troubleshoot and diagnose root causes of problems and apply the appropriate solutions
Research, propose and implement technologies to enhance infrastructure.
Develop and improve operational practices and procedures.
Produce high-level design documentation.
Ensure redundancy, failover, and recovery of systems.

Regulatory, Compliance, Governance and Legal:
Lead and manage with an example of integrity, honesty, transparency, and openness
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the IT Manager
Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead

We are looking for a developer who will be comfortable working on an enterprise .NET codebase. You should be well versed in C#, ASP.NET and SQL Server, but also have had exposure to other open source technologies and know how to use the right tool for the job. Strong analytical skills go without saying and you should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. As a successful candidate, you will work in a team of senior .NET developers in a flexible, noncorporate, fun environment where job performance is revered.

An exciting opportunity exists to join our Development team as a DevOps Engineer. The position is based in Pretoria and reports directly to the IT Manager. Tags: AWS, GCP, Azure, Docker, Kubernetes, Puppet, Cloudformation, Capistrano, Ubuntu, Git, Travis, Jenkins, R10k, VPC, IAM, CLI, ELK, Kibana, MySQL, RDS, Aurora, Auto-scaling, SSL, Cloudfront CDN, DNS, Vagrant, Monitoring, Metrics, Apache, PHP FastCGI Responsibilities ? Manage all environments as part of the DevOps team. ? Operating system and software installation and configuration. ? Monitoring all systems for availability and performance. ? Collaborate with developers to bring new functionality to production effectively. ? Ability to use a wide variety of open source technologies and tools. ? Troubleshoot and diagnose root causes of problems. ? Researching, propose and implement technologies to enhance infrastructure. ? Develop and improve operational practices and procedures. ? Produce high-level design documentation. ? Ensure redundancy, failover and recovery of systems. Desired Personal Traits
? Strong problem solving and diagnostic skills
? Excellent interpersonal and communication skills.
? Keen technologist, desire to work with the latest technologies and eager to learn.
? Interest in understanding the internals of software (what makes the tick).

Bonus/Beneficial
? Agile and TDD knowledge.
? VPN configuration.
? DBA knowledge - point-in-time backups, replication, performance tuning.
? Experience with building PCI systems.
? Auto-scaling
Being passionate about learning new skills, technologies and best practices is a prerequisite.

The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation