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To provide first line assistance to users with systems support
Resolve business and technical queries raised through the Support Desk
Install and upgrade applications and packages
Ensure restricted access to warehouse and accounting systems
Document environment and new systems as they are deployed.
Install test, and maintain multiple PC server hardware and operating software
Develop and maintain disaster recovery procedures and ensure 100% server availability.
Work with third party suppliers to adapt off the shelf products and suit Company specialised needs.
To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.
To ensure that all system and process issues and incidents are logged and tracked using formal documentation Maintain an inventory and of devices (PCs, servers and other PC – connected devices and printers)
To work with managers and staff from across the organisation to build the confidence of end users in all systems.
Required Skills
Managing complex projects and multi-tasking
Ability to work unsupervised and to manage own day to day activities.
Enthusiasm and positive attitude to work
Effective verbal and written communication skills
Ability to explain complex issues to both technical and non technical individuals.
Customer orientation
Ability to meet deadlines and adjust to changing priorities
Additional Requirements
Responsibilities:
Responsible for sales development and closing new business
Responsible to generate new opportunities
Responsible to qualify all leads including incoming marketing leads
Set appointments and attend appointments
Articulate the value proposition of the product to convert prospects
Create and articulate sales collateral
Create, maintain, and provide accurate and timely sales forecasts and funnel Information
Documented ability to penetrate new accounts
Aim to realize revenue and margin targets and exploit opportunities
Complete proposals and follow up on submissions
Required Skills
Strong presentation and negotiation skills
Highly articulate, enthusiastic and polished
Are able to use probing questions, consulting skills and a conversational approach to explore and uncover the client’s needs.
Are commercially minded and will use their understanding of the client’s business and their knowledge to personalize the recommended solution in line with the clients need.
Are able to demonstrate capability (features, advantages and benefits) and offer unique perspectives and align insights to key client priorities
Have the ability to have clients choose to do business with the company, by pre-empting stakeholder objections and pushing the client to a favourable outcome.
Has the client’s agenda in mind and can relate offerings to enable the buyer to visualize their need satisfaction, goal achievement and problem resolution.
Communication skills: ability to articulate and communicate compelling business logic
Additional Requirements
Establish and maintain a professional relationship with clients.
Coordinate with various teams so that the customer’s expectations are met.
Continue their assessment of a client’s needs and business objectives.
Help develop initiatives to increase customer satisfaction and retention.
Assist all teams to meet financial targets and growth objectives.
Help management with company-wide strategic planning.
Upsell a company’s services and solutions.
Manage a client’s projects from beginning to end.
Take a client’s requirements and assist with plans to meet those requirements.
Required Skills
Work well under pressure and commit to deadlines.
Have excellent people skills and intuitive to customer’s business needs.
Be well-groomed and presentable.
Calmly deal with customer complaints and issues.
The ability to work independently and within a team.
Good PC and software skills.
Basic accounting and/or technical knowledge.
Additional Requirements
Responsibilities:
Communication with stakeholders and reporting
Managing requests for SQL routines from other data centre staff.
Participation in data centre engagements as required, with data providers, consumers, and technology partners
Communicate analytic insights with individuals and groups at multiple levels, both internal and external.
Create and deliver presentations on results of the analysis to stakeholders.
Design and develop reports from single and multiple systems Troubleshoot the reporting database environment and reports.
Management:
Keep informed of the organisation’s strategy and business operations.
Conceptualize ways the data centre can support the organization using data to achieve organizational needs and goals.
Provide support to the data centre team in use of data to achieve organizational needs and goals.
Mentorship of interns, junior and intermediate data analysts
Manage users and user roles. Liaison with provincial technical staff regarding user management and access
Approval of selected roles and permissions.
Competencies:
Analytical thinking and problem-solving
Teamwork and collaboration
Functional:
Professional knowledge and skill
Coaching and developing others
Enabling:
Quality commitment and work standards
Continuous learning
Required Skills
Programming languages, such as SQL, Oracle and Python.
The ability to analyse, model and interpret data.
Problem-solving skills.
A methodical and logical approach.
The ability to plan work and meet deadlines.
Accuracy and attention to detail.
Additional Requirements
Responsibilities:
Create and maintain a live up to date Audit checklist of all IT devices (PC, Laptop, Tablet, Printer) used by employees
Manage the Voice over telephone solution and ensure optimization and failover at all times
Ensure there are proper connectivity failover systems in place
Maintain entry and exit procedures for all employees
Ensure and maintain proper use of user passwords
Maintain preventative maintenance of updates, security, anti-virus
Implement and maintain the highest levels of IT security and confidentiality at all times
Taking ownership of customer-related IT issues reported and seeing problems through to resolution
Follow up with employees to ensure their IT systems are fully functional after troubleshooting
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and infrastructure issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers and technicians)
Prioritize and manage several open IT issues at one time
Ensure all reported issues are properly logged
Maintain current JAVA System, Office365 Cloud Implementation, Sage Accounting, People 300 and DVR
Maintain E-Commerce payment gateways
Maintain Servers and Network and ensure data related backups
Implement a functional file and document storage standard and maintain on QMS
Manage employee access tags
Maintain all company surveillance and access equipment
Adheres to Company policies and procedures i.e. health, safety, security, Company procedures, etc
Maintain a high level of data privacy security and ensure compliance with POPI, GDPR, and other relevant acts
Ensure compliance with all IT related legislation at all times
Handle all confidential data with due care and ensure confidentiality at all times
Team training (new recruits and ongoing)
Manage IT Support and Design staff
Induction of new team members
Bi-annual performance assessment of the team
Responsible for all IR matters including warnings and disciplinary action
Review and approve leave requests
Team morale and team build
Communicate staff records with respect to annual leave, sick leave and other
Required Skills
Cloud Infrastructure Specialist: VMware and KVM.
Security Specialist: Firewalling.
Agile Development.
Self-motivated and output-driven
MS Office Proficiency.
Good understanding of computer systems, mobile devices, and other tech product
Office365 user and group maintenance.
Maintain Audio Video system and access control.
Maintain and install Anti-Virus and Anti-malware systems.
Strictly proactive.
Good communication skills (written and spoken).
Be able to cope under pressure.
Take requirements from Directors and implement IT solutions task to solve business needs.
Problem Solving Skills.
Methodical and Logical.
Additional Requirements
The role will take responsibility for -
Translates business requirements into technical requirements
Formulates and defines system scope and objectives based on user needs and understanding of business processes
Develops solution by preparing and evaluating alternative workflow solutions
Develops, writes, and communicates systems design and functional system analysis of customer systems to understand strengths and weaknesses for the identification of improvement opportunities
Documentation of system modification
Analysis of test results to ensure the solution meets the needs of the business
Investigates systems problems and escalates as appropriate
Identifies training needs and conducts training for systems users and technical staff
Perform any other business-related duties as directed by the IT Manager
Required Skills
Must be a self starter
Additional Requirements
The role will take responsibility for all aspects of IT, from Hardware, Software, Network Management, Back-end website management, etc
Required Skills
Additional Requirements
Responsibilities and Duties Include but are not subject to:
Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
Provide excellent pre-sales and post-sales support to the clients
Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
Ensure sales reporting and pipeline management
Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
Manage the service desk process, oversee incident management, provide support to NOC
Liaising with internal departments to monitor and report on key service metrics and drive improvements
Provide 1st level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Assist in network installation, testing & commissioning, bringing into service, integration
Assist with creation of ad hoc reports as needed
Required Skills
Demonstrated technical knowledge in telecommunications with commercial acumen
Experience in sales support, service delivery, network infrastructure or operations support
Quick to understand technical issues and concepts
Excellent sales and business development skills
Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc
Experience working with AC and DC power as well as PSU units
Effective written and verbal communications skills evidenced by previous work history and accomplishments
Excellent communications and presentation skills, including ability to summarise and concisely share key information
Good English language communicator with a natural aptitude for dealing with people
Demonstrate abil
Additional Requirements
Duties:
Investigate and diagnose network and hardware problems
Installation and configuration of all IT solutions
Setting up new users and managing security, passwords and backup
Assist IT users with daily needs
Conducts any other duties that may be assigned by his/her superior
Repairs and replaces hardware parts as required
Required Skills
Windows 2008, 2012 and 2016, SQL, 2008, 2012 and 2016 Server
Active Directory Experience
Virtual Server Experience, Cyberoam, Firewall Knowledge, Helpdesk Systems
Work accurately under pressure and meet all the IT set deadlines
Perform financial analysis
Excellent communication and analytical skills
Additional Requirements
Install, configure and Monitor servers and computer networks
Excellent knowledge of Microsoft Active Directory Services
New accounts set-up and active directory administration
Design new computer systems system and server performance
Run reports on system performance for team and wider organisation
Optimise processes and lead process improvement
Manage staff and user credentials and frameworks
Troubleshoot technical issues
Create and implement training for staff
Coordinate and provide support for Firewall and network systems
Ensure systems are secure and protected from security breaches
Risk mitigation planning
Required Skills
Microsoft Certified Solutions Expert (MCSE)
Linux System Administrator (Redhat or other Linux)
HP Enterprise Servers and Storage (HPE)
CompTIA Server
VMware Certified Professional
Additional Requirements
Responsibilities:
Liaising between the IT department and the Executive branch.
Acting as an information source and communicator between business branches.
Understanding strategic business needs and plans for growth.
Enhancing the quality of IT products and services.
Analyzing the design of technical systems and business models.
Utilizing IT data for business insights.
Analyzing business needs.
Sourcing and implementing new business technology.
Finding technological solutions to business requirements.
Producing reports on application development and implementation.
Running A/B tests and analyzing data.
Analyzing data to inform business decisions.
Required Skills
Good verbal communication skills.
The ability to run stakeholder meetings.
Be a good listener.
Hone your presentation skills.
Be excellent at time management.
Documentation and writing skills.
Stakeholder management.
Additional Requirements
The successful candidate will work on the specification, design, coding, testing and deployment of software products and also maintaining back end databases. The candidate will be working closely with an energetic and excellence-driven team toward a common goal: providing our customers with reliable, fast and high level quality solutions.
Duties to include:
Design, develop, and deliver Application Solutions
Work closely with customers and peers
Assist in requirements gathering and in producing specifications
Create and maintain a development environment for efficient testing and integration
Assist QA to define acceptance tests
Support the creation and maintenance of technical documentation
Participate in team knowledge management and make recommendations for continuous improvement of SDLC
Contribute and adhere to coding standards, best practices, and procedures
Required Skills
Familiar with C#,VB.Net, Php.
Experience with Unit testing (NUnit)
Good understanding of OOP concepts Good understanding of database structure Experience with MySQL and SQL Server Knowledge of Mobile development will be an advantage
Additional Requirements
An exciting opportunity exists to join the Development Team as a Test Analyst. The position will be based in Pretoria and reports directly to the Team leader. This position is responsible for testing new software projects and releases to ensure high-quality delivery with no errors. The ideal candidate for this role is someone who is passionate about learning new skills, technologies and best practices.
Responsibilities
Liaise and work together with the Scrum team to ensure software requirements are achieved
Testing software to ensure minimum downtime
Provide IT administrative support
Provide IT support to internal staff applications
Manage own professional and self-development
Required Skills
Knowledge of Agile methodologies
Experience in creating reusable test suites and cases
Understanding of SQL
Ability to effectively document and communicate found defects
Ability to quickly understand complex systems
Experience in writing automated tests (highly advantageous)
Experience with Selenium (highly advantageous)
Multitasking skills
Computer skills
Verbal and written communication skills
Time management skills
Organizational & administrative skills
Attention to detail
Analytical skills
Being passionate about learning new skills, technologies and best practices is a prerequisite.
Additional Requirements
Responsibilities:
This role is required to conduct detailed analysis based on business problems that exist in order to recommend the appropriate action required to address the problem.
Operations:
Analyze business needs in order to create accurate functional and non-functional specifications
Conduct requirement workshops with Product Managers / Stakeholders to assess and diagnose business needs
Gather all requirements accurately from Product Managers / Stakeholders to facilitate business solutions
Ensure a thorough understanding of business needs
Translate business requirements into workable functional and non-functional specifications
Draft and update all required documentation
Identify specific business processes, through analysis, that could be enhanced or changed to become more efficient / best practice-orientated/deliver business value
Liaise with and provide support to the development team for business solutions
Provide feedback to relevant stakeholders regarding various projects
Liaise with the development team to establish accurate time frames for delivery
Liaise with the Test team to ensure functionality matches user requirements
Provide status updates and feedback to Senior BA / Product Managers on all projects
Liaise with external parties regarding functionality and integration when required
Create and update user and training documentation
Ensure all relevant information is included in user documentation
Draft training material and manuals for new systems/updates
Complete the required project administration related to projects
Regulatory, Compliance, Governance and Legal:
Lead and manage with an example of integrity, honesty, transparency, and openness
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
Ensure great care, attention to detail, due diligence and the necessary approval from the It Manager or designate is received for all new agreements prior to authorized signature
Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the IT Manager
Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead
Required Skills
Knowledge of project management principles
Knowledge of software development methodologies
Knowledge of SCRUM methodology
Additional Beneficial Requirements
Recognized business analysis or information systems qualification
Business analysis experience in the financial or retail industry
Payments experience
Experience dealing with compliance regulations
Demonstrated effectiveness in all the areas outlined in the roles and responsibilities
Strong communication skills (verbal and written);
Knowledge of the industry
Enjoy working within a structured delivery environment and in accordance with best practices & standards
Excellent debugging and Troubleshooting skills
IT software application skills
Strong negotiating skills
Excellent problem solving
Additional Requirements
To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of business.
This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers and customers within the Company.
People/Human Resources (HR)
• Ensure the recruitment of high caliber talent to drive a high-performance culture and enable high performance future leadership and management cover
• Ensure all new appointments are always strictly approved by the IT Manager in accordance with the latest company titles, salary bands and budgets
• Ensure all permanent and temporary staff have up to date employment contracts as per the company policy and/or the applicable local legislation as a minimum
• Develop and implement a proper induction, on-boarding and on the job training program including all company policies for all local roles to set all new temporary and permanent staff up for success
• Ensure all none-performance, none compliance and misconduct issues are addressed formally and timeously according to company policy and/or local legislations as a minimum
Operations
• Contribute to architectural discussions with architects and lead developers to best practice business solutions
• Actively contribute lines of code (leading by example), as well as code reviews
• Provide technical guidance to software developers.
• Oversee code reviews to ensure code quality and integrity
Regulatory, Compliance, Governance and Legal
• Lead and manage with an example of integrity, honesty, transparency and openness
• Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
• Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate is received for all new agreements prior to authorized signature
• Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the CEO
• Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead
Required Skills
? 2 years’ experience leading a team
? Interest in improving development processes that result in faster development and higher code quality.
? Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant
? Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability
? Insight in applying design patterns to complex problems
? Experience in architecting, developing, testing, deploying systems
? Solid understanding of integration and web services.
? Proficient on the Linux command line.
? Solid experience in caching, revision control, message queues, issue tracking, monitoring, database transactions, testing
• Demonstrated effectiveness in all the areas outlined in the roles and responsibilities
• Strong communication skills (verbal and written);
• Must know and un
Additional Requirements
To lead a team of Developers and Testers working on an enterprise netcode base to translate complex requirements into maintainable code that can be adapted to the changing needs of the business.
This role will also have the responsibility to guide, mentor and train the Developers and Testers to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.
Operations:
Manage all environments as part of the DevOps team to ensure operational sustainability and compliance
Install and configure operating systems and software.
Monitor all systems for availability and performance.
Collaborate with developers to bring new functionality to production effectively.
Troubleshoot and diagnose root causes of problems and apply the appropriate solutions
Research, propose and implement technologies to enhance infrastructure.
Develop and improve operational practices and procedures.
Produce high-level design documentation.
Ensure redundancy, failover, and recovery of systems.
Regulatory, Compliance, Governance and Legal:
Lead and manage with an example of integrity, honesty, transparency, and openness
Actively identify, grow and leverage key regulatory/licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum
Ensure timely and effective communications of key regulatory/licensing/strategic developments and risks to the IT Manager
Monitor and stay in touch with origination and evolution of all existing and new competitors to ensure we stay a step ahead
Required Skills
Good understanding and experience in AWS Cloud Technologies.
Configuration management - puppet, chef, ansible, salt.
Scripting - bash, php, ruby, python.
Configuration and monitoring of core applications - web servers, databases, messaging queues - apache, nginx, mysql, beanstalkd, rabbitmq.
Maintaining supporting applications - issue tracking, CI (jenkins), logging (ELK), deployments (Capistrano).
Network management - DNS, routing, firewall, load balancing and proxy knowledge.
Additional Beneficial Requirements
Agile and TDD knowledge.
VPN configuration.
DBA knowledge - point-in-time backups, replication, performance tuning.
Experience with building PCI systems.
Auto-scaling
Demonstrated effectiveness in all the areas outlined
Additional Requirements
We are looking for a person who will be comfortable leading a team of developers and testers working on an enterprise .Net codebase. The candidate will need to have natural leadership traits and solid team-building and interpersonal capabilities. Strong analytical skills go without saying and they should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. The successful candidate will lead a team of .Net/PHP/Flutter developers in a flexible, non-corporate, fun environment where job performance is revered
Responsibilities:
Contribute to architectural discussions with architects and lead developers.
Actively contribute lines of code (leading by example), as well as code reviews
Line manage a team of developers and testers.
Provide technical guidance to software developers.
Oversee code reviews to ensure code quality.
Facilitate KPI reviews of team members.
Mentor and coach team members in 1-on-1’s.
Conduct interviews, assess CVs and technical tests.
Effectively communicate with 3rd parties and when dealing with technical support Queries.
Being passionate about learning new skills, technologies and best practices is a prerequisite.
Required Skills
Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant.
Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability.
A natural mentor-leader who knows how to elevate developers’ skills.
Be able to communicate well, verbally and in writing, with the development team and key stakeholders.
A team-player attitude, ready to help out colleagues and provide constructive feedback.
Experience in applying agile methodologies in teams.
Insight in applying design patterns to complex problems as needed.
Experience in architecting, developing, testing, deploying systems.
Solid understanding of integration and web services.
Additional Requirements
We are looking for a developer who will be comfortable working on an enterprise .NET codebase. You should be well versed in C#, ASP.NET and SQL Server, but also have had exposure to other open source technologies and know how to use the right tool for the job. Strong analytical skills go without saying and you should have the ability to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. As a successful candidate, you will work in a team of senior .NET developers in a flexible, noncorporate, fun environment where job performance is revered.
Required Skills
Experience in architecting, developing, testing and maintaining a full-stack (GUI, database, deployments).
Interest in improving development processes that result in faster development and code quality.
Ability to create good user interfaces, and thus customer experiences.
Creating and consuming web services.
Able to work in a team using agile methodologies.
Be able to communicate well, verbally and in writing, with the development team and key stakeholders.
A team player attitude, ready to help out colleagues and provide constructive feedback.
Being passionate about learning new skills, technologies and best practices is a prerequisite.
Additional Requirements
Key responsibilities & duties
Providing In-house support via telephone
Offer support via remote desktop sessions, software configuration and customization.
Client onsite support
Client software training.
Client Service Software Support
Own reliable transport is a necessity
Required Skills
Attention to detail
Analytical
Strong Technical & problem solving skills,
Interpersonal and communication skills
Aptitude in problem-solving and needs analysis
Good writing skills
Team Player
Good time management
Ability to work on own initiative
Additional Requirements
Responsibilities:
Understanding systems
Working on production systems
Working with staff on the floor
Attend management meetings
Run projects
Required Skills
A positive, people person
Ability to work well under pressure
Confident
Experience with Meat Matrix a bonus
Additional Requirements
Duties will include
Responsible for most of the back-end architecture, including RESTful API design and integration
Developing and deploying scripts for data extraction (web scraping) and use of proxy servers
Required Skills
Additional Requirements
The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation
Required Skills
Logical & Critical Thinking Skills – Logical, critical thinking and the ability to learn at a face pace are important to any testing role
Good Documentation and Report Writing Skills – A software tester will usually be required to generate reports on the testing being done, and to translate them into concise reports to management. A test must be able to report on structured test cases in a way that is meaningful to the business in which they’re operating
Awareness of Software Development Life Cycle (SDLC) – Software testers who know the basics of programming and SDLC will be more effecti
