Available Jobs - IT / Telecommunications(53)

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Managing master data, including creation, updates, and deletion.
Managing users and user roles.
Processing confidential data and information according to guidelines.
Helping develop reports and analysis.
Managing and designing the reporting environment.
Supporting the data warehouse in identifying and revising reporting requirements.
Supporting initiatives for data integrity and normalization.
Generating reports from single or multiple systems.
Troubleshooting the reporting database environment and reports.
Evaluating changes and updates to source production systems.
Training end-users on new reports and dashboards.
Providing technical expertise in data storage structures, data mining, and data cleansing.

Conducting analysis of website and application requirements.
Writing back-end code and building efficient PHP modules.
Developing back-end portals with an optimized database.
Troubleshooting application and code issues.
Integrating data storage solutions.
Responding to integration requests from front-end developers.
Finalizing back-end features and testing web applications.
Updating and altering application features to enhance performance.

Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
Implementing measures to safeguard users' data.
Ensuring that the construction and presentation of your apps are congruent with the company's standards.
Proofreading your code and correcting mistakes before each app is released.
Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
Monitoring app reviews to detect areas for improvement.
Creating app updates, including bug fixes and additional features, for release.

Duties to include:
Helpdesk, customer facing, desktop support, varying systems including networking, printing, desktop, software, office applications, wifi support and knowledge to assist customers day to day.

Deliver application and regional HQ support and deployment – based on the IT Strategy, communicated from time to time
System/Infrastructure/Application support, including the existing Systems/applications and new programs deployed into the Client's IT landscape
Serve as the escalation point for internal Zambia customers seeking assistance over the phone, email or ticketing system for all applications / Systems support.
Ensure store uptime as a priority and manage 3rd party SLA’s in achieving this KPI
Training / skills transfer of related POS support to IT colleagues, where applicable
Ensure Zambia branches, Head office and management staff, follow the logging procedure without exception.
Managing the helpdesk solution through the entire lifecycle from the first point of contact and serve as the contact point between the service provider and the resolution. Proactively keeping the customer informed of progress and creating a knowledge base for future reference, while keeping HQ informed of progress.
Maintain/Support an application server environment compatible with company preferred OS and report to the IT management, if/where required.
Coordinate with Project/development teams to identify needs and work with network engineers, system administrators, database administrators to support and maintain Systems, infrastructure and application server environments.
Provide technical support to web designers and developers to assist in operating server technologies.
Maintain metadata and support document management facility.
Generate reports and database queries using various scripts and querying languages, depending on required business requirement / outcome
Respond to requests received by the service desk according to agreed SLA / KPI requirement, while at the same time manage supplier SLA / KPI.
Provide regular project status and estimates to the management as required. Deliver on project tasks on time and within budget.
Provide support in Quality Assurance testing and testing of recovery plans.
Provide customer support including resolving issues, preparing cases, updating patches, manuals and training materials where applicable.

Coordinate with the RSA IT service desk engineers to resolve issues, manage applications and recommend improvements.
Provide technical support on wired / wireless internet breakout
Support in-house development of spreadsheet programs and databases.
Contribute to the Life Cycle Total Cost of Ownership (TCO) – Total cost of proprietorship for the IT software development life span, by submitting detailed and accurate cost analysis with application / Software proposals, where required.
Maintain and control the Software license management of all related systems / applications / tools – in the Zambian environment by utilizing asset management software, Asset Tiger
Perform daily checks and report on them as part of KPI’s
Create and update official process documentation, where required.
Identify, analyse and escalate repeat issues or service risks to IT management for strategic solutions Sharing knowledge with team colleagues
Manage several scheduled tasks for customers, designed to ensure that the customers systems / applications remain operational & functional
Perform remote troubleshooting through diagnostic techniques, pertinent questions and troubleshooting
Perform on site investigations / project implementations as and when the need arises.
Change management

Skills & Experience: Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories (or related), G Suite/Workspace, virtualization, HTTP traffic, content delivery, and caching
Experience in System administration
Knowledge of application design and integration, and cloud computing
Expertise in creating, analyzing, and repairing large-scale distributed systems
Experience working on a project team

Measurable KPI’s:
User Support based on ticketing system performance
Daily Checks – System monitoring based on daily checks and feedback
DR – Testing and restoring
Project tasks delivered on Time and within Budget
Speed of Systems deployment – Average time needed to activate new systems after the demand is approved
Speed of Systems deployment Retirement – Average time needed to deactivate legacy systems after the demand for cancellation is approved
Fault Slip Through – The percentage of failures or errors overlooked by quality assurance checks and are then declared by end users after application rollout
Average data center availability
Call center PBX availability
Server availability
Incidents from changes
Internet proxy performance
Network availability –

Duties and Responsibilities;
* The user will be heading a team of Device Prep Consultants.
* Monitor & drive KPI’ as per Asset Management Strategy.
* Providing real-time update of stock on hand across all asset classes in the storage room, i.e smart POS, smartphones, thermal rolls, power banks.
* Monthly inspection of company vehicles & updating reports accordingly.
* Planning the distribution of thermal rolls to the field team.
* Device preparation for Key Injection & storage.
* Booking Area Sales Manager for the collection of thermal rolls and smart POS’.
* Scanning devices within the Head Office across the production process line.
* Accounting for all devices returned & issued (Area Sales Manager, Device Prep Consultant, Device Test Consultant).
* Allocating requested devices for field deployment.
* Smartphone preparation & allocation to the Selpal Reps.
* Accounting for device consumables & spare parts.
* Review timeliness of scheduled orders (Third-Party & Field Requirements).
* Track inventory levels.
* Request to order new supplies in a timely manner.
* Make suggestions for productivity improvements.

Managing all IT issues including training employees, communicating job expectations, and monitoring performance.
Overseeing the annual IT budget and ensuring cost effectiveness.
Monitoring daily operations, including server hardware, software, and operating systems.
Coordinating technology installations, upgrades, and maintenance.
Selecting and purchasing new and replacement hardware and software, when necessary.
Testing, troubleshooting, and modifying information systems so that they operate effectively.
Generating performance reports for operating systems.
Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
Remaining up to date with advances in technology and industry best practices.

Duties and Responsibilities;
* Tech stack for both vacancies
* Tech Stack Required for the profile
* 1. C# with ASP.NET 5.0.
* 2. MongoDB.
* 3. Git / Bitbucket.
* 4. Experience with Microservice architectures.,br> * 5. Experience with REST.
* Advantageous (these technologies are optional).
* 1. GraphQL.
* 2. Docker.
* 3. Kubernetes / Helm.
* 4. Experience with social media and e-commerce systems.

Duties to include
Monitoring and maintaining networks and servers
Upgrading, installing and configuring new hardware and software to meet company objectives
Implementing security protocols and procedures to prevent potential threats
Creating user accounts and performing access control

As a recognized authority in Digital Media & Advertising solutions, covering data management platforms, demand side platforms, advertising exchange, paid- and social media etc., the solution architect strategically advises and shapes requirements for media solutions and creates high-quality data, application and technology architectures in support of the business requirements and leads the realization of the design into the final solution implementation.
Deep subject matter knowledge of advertising technologies and marketing technologies, campaign management, master data and big data as applicable to the retail industry is essential
1. Develop and maintain an understanding of the business strategy and changes to business priorities: Define a structured digital media & advertising architecture approach and methodology for capturing the key views of the enterprise.
Architect the next-generation digital media & advertising framework developed on a group of core technologies.
Align to the enterprise data reference architecture in support of the enterprise and regulatory information governance needs such as Information Security, Enterprise Information Management, POPI, PCI, etc.
Identify, define, and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for media architectures and designs.
Ensure that the digital media & advertising architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
Stay abreast of best practices and/or new developments in digital media & advertising and related disciplines and drive adoption as deemed appropriate.
2. Define and create solution level digital media & advertising architecture models that are aligned with business blueprints, non-functional requirements, delivery constraints, data, application, and technology standards.
Analyze business requirements and create related digital media & advertising architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
Define digital media & advertising architecture governance processes and quality compliance criteria.
Perform quality assurance checks on digital media & advertising architectures and designs and enforce quality compliance criteria to set policies and standards.,br> Perform quality checks on existing digital media & advertising architectures and designs to identify potential business risks areas and make re-engineering recommendations.
Ensure digital media & advertising security conforms to Information Security Governance policies and standards.
3. Provide expert digital media & advertising guidance, ensure solution architectures and designs are in line with the digital media & advertising technology standards, and conduct architecture and design reviews as part of the Architecture Review Committee.
Be clearly identified as the digital media & advertising technical lead and provide technical guidance and leadership in proposals, RFIs, RFPs, and BI project teams. Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test, and deploy phases that conforms to architecture principles and standards.
Mentor senior developers/designers/business analysts to become Solution Architects. Define and develop the overall digital media & advertising architecture landscape in partnership with the Domain Architect, Data Analytics team, and other Solution Architects.
Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards, and identify critical gaps, and recommend improvements.
Give guidance and advice to peers in respect to digital media & advertising solution designs ensuring the designs conform to industry best practices and standards

To develop and maintain SAP Fiori apps as well as offer support to SAP Functional Analysts (FA) and/or Business Analysts (BA) related to the SAP Retail System. Note:
The SAP Retail system consists of the 5 SAP systems, namely Retail,
To develop SAP Fiori apps as requested by the Retail Department in accordance with the required Standards
To maintain SAP Fiori apps as requested by the Retail Department in accordance with the required Standards
To provide support to the junior members of the team as well as the SAP Retail Functional Analysts (FA) and/or Business Analysts (BA) on the SAP Retail System.

As a recognized authority of eCommerce the Domain Architect strategically advises on and drives the eCommerce strategy that underpins all business solutions, creates the architecture for these platforms, and leads the realization of the architecture roadmap into the target state.
Deep subject matter knowledge of eCommerce is essential and technical knowledge of Cloud architectures and SAP Hybris platforms is highly desirable.
1. Consult on the eCommerce Strategy, develop eCommerce roadmaps and reference architectures, and governance technology selection in support thereof: Develop and maintain an understanding of the technology strategy and business priorities for eCommerce management in the enterprise.
Develop an organisation eCommerce landscape roadmap and blueprints in line with the strategic business direction Maintain, socialise and enforce eCommerce standards, keeping technology stakeholders up to date with changes in the technology standards highlighting potential impact to the enterprise.
Be clearly identified as the eCommerce authority for all eCommerce technology and provide technical guidance and leadership in eCommerce technology proposals, RFIs, RFPs, and project teams.
Keep abreast of the latest eCommerce technology trends and emerging technologies, determine the potential impact on the enterprise, and drive adoption as deemed appropriate.
Create and present reference architectures as advice on the eCommerce architecture strategy for the organization.
2. Serve as the eCommerce domain architecture and design authority for all project and operational stakeholders, and ensure architecture quality across all solution platforms enabled by eCommerce technologies:
Be clearly identified as the senior design authority as it relates to the eCommerce domains and provide technical guidance and leadership in solution proposals, RFIs, RFPs, and project teams.
Partner with the Enterprise Architect and other Solution Architects in support of the definition and development of the overall retail solution landscape.
Detect critical deficiencies in eCommerce architectures and recommend improvements.
Work with external service providers to drive projects to successful implementation.
Review external and internal designs for eCommerce systems from a risk and technology perspective
Ensure applicable Architecture and Design reviews are conducted for eCommerce solutions in line with the defined IT governance and processes.
Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test, and deploy phases that conforms to architecture principles and standards.
Mentor solution architect / senior developers / designers / business analysts.
3.Provide expert eCommerce guidance, ensure solution architectures and designs are in line with the eCommerce strategy and technology standards, and conduct architecture and design reviews as part of the Architecture Review Committee.
Define and develop the overall eCommerce architecture landscape in partnership with other Domain Architects and Solution Architects.
Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, eCommerce reference architectures, set technology standards and identify critical gaps, and recommend improvements.
Give guidance and advice to peers in respect to eCommerce solution designs ensuring the designs conform to industry best practices and standards.
Engage all stakeholders to obtain agreement on proposed eCommerce solutions based on SAP Hybris platform and work closely with business stakeholders, Business Analysts, System Analysts and Project Managers to architect and implement eCommerce solutions.
4. Contribute to solution architecture and design standards and SDLC governance requirements: Define a framework for Solution Architecture and develop the policies and procedures and templates to guide and govern the Solution Architecture processes.
Develop and maintain solution architecture principles and quality compliance criteria to guide technology decisions.
Develop and set solution modeling standards and guidelines.
Define a set of metrics to measure and report on the performance of the various solution architecture processes.

This role identifies and defines the required test scenarios and/or test cases, coordinates the execution of testing inclusive of functional hand-over points, monitors detailed testing progress and results in each test cycle, and evaluates the overall quality.
The test analyst verifies and validates that the intended solution meets stated requirements, expected outcomes, and specifications that guided its design and development and that they work as expected.
1.Test planning and analysis: Contribute to develop, modify, and ensure that software testing plans are executed in an agile or sequential framework. Provide estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same.
Represent the customer in understanding how they use the system and including the most relevant end to end-user scenarios in test plans and automation.
Identify the testing scope required for each release based on the requirements, User Stories, and verify Acceptance Criteria.
Ensure optimal test coverage, based on requirements for Functional (Positive Negative), Informational and non-Functional Requirements. Design the Test Case Library and Create test scripts.
Review final test cases with test lead or Agile team.
Obtain test scope validation and approval.
2. Test prerequisites compilation: Determine the prerequisites.
Identify and obtain required test resources (data, scenarios, tools) for the internal and external Identify the required test environment. Ensure test environment setup, e.g. test server access and test logins.
Prepare test results pack for results recording and sign-off.
3. Test execution, recording and defect logging: Follow the written test case/ specification.
Execute alternate test variants and negative scenarios.
Record test results. Compare actual results against expected results. Record pass/fail status of each test case.
Report, record, and assign defects identified. Retest and update on fixed defects.
Execute regression tests.
Maintain the test environment and script sets.
Assist in maintaining the data in the test environments.
4.Maintain testing that conforms to the TCoE quality standards framework with a high level of accuracy: Understand the application under test and ensure that it meets the necessary expectations as defined by business.
Ensure Quality Assurance of all testing activities.
Maintain test documentation to reflect current system operations. Identify opportunities for continuous improvement.,br> Support improvement of the testing process and quality initiatives.
5. Test status updates and reporting: Provide feedback to the Development team or Agile team and ensure the work is carried out in accordance with the schedule and the quality requirements. Inform management of any negative trends in the quality of software in pre- and post-production.
Provide estimates and feedback to the Team Lead for project scheduling purposes.
Ensure effective communication with key stakeholders.
Prepare and maintain the TCoE test tracking report and related Tools (e.g. ALM QC, JIRA) Ensure test status updates are provided in a standard format.
6. Test closure activities: Ensure test completion - no outstanding high-risk issues, defects have been fixed and retested, deferred or accepted as permanent restrictions.
Handover test artifacts to people who need it in the future, eg maintenance or support teams.
Participate in project retrospectives and contribute and document lessons learnt. Ensure scripts are added to the TCoE script library.
Archive (where required) test work products such as test results, test logs, test status reports, data input files.

This role identifies and defines the required test scenarios and/or test cases, coordinates the execution of E2E / cross-functional testing, inclusive of functional hand-over points, monitors detailed testing progress and results in each test cycle and evaluates the overall quality.
The test analyst verifies and validates that the intended solution meets stated requirements, expected outcomes and specifications that guided its design and development, and that they work as expected.
Testing includes all integration to non-SAP external systems.
1. Test scenario and/or test case preparation, construction, and review: Contribute to develop, modify, and ensure that software testing plans are executed in an agile or sequential framework.
Provide estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same. Represent the customer in understanding how they use the system and including the most relevant end to end user scenarios in test plans and automation.
Identify the testing scope required for each release based on the requirements, User Stories and verify Acceptance Criteria.
2. Test prerequisites compilation: Identify and obtain required test resources (data, scenarios, tools). Identify the required test environment. Ensure test environment setup, e.g. test server access and test logins. Prepare test results pack for results recording and sign-off.
3. Test execution, recording and defect logging: Follow the written test case/ specification. Execute alternate test variants and negative scenarios.
Record test results. Compare actual results against expected results.
4. Maintain testing that conforms to the TCoE quality standards framework with a high level of accuracy: Understand the application under test and ensure that it meets the necessary expectations as defined by business.
Ensure Quality Assurance of all testing activities. Maintain test documentation/test libraries/regression packs to reflect current system operations. Identify opportunities for continuous improvement.
Support improvement of the testing process and quality initiatives. This would require active participation and contribution to the TCoE Community of Practice (CoP) groups.
5. Test status updates and reporting: Provide feedback to the Development team or Agile team and ensure the work is carried out in accordance with the schedule and the quality requirements.
Inform management of any negative trends in the quality of software in pre- and post-production.
Provide estimates and feedback to the Team Lead for project scheduling purposes.
Ensure effective communication with key stakeholders. 6. Test closure activities: Ensure test completion - no outstanding high risk issues, defects have been fixed and retested, deferred or accepted as permanent restrictions.
Handover test artifacts to people who need it in the future, eg maintenance or support teams. Participate in project retrospectives and contribute and document lessons learnt.
Ensure scripts are added to the TCoE script library.

As a recognized authority in financial management and accounting solutions, covering financial planning and analysis, accounting and financial close, etc., the finance solution architect strategically advises and shapes requirements for financial solutions and creates high quality data, application and technology architectures in support of the business requirements and leads the realization of the design into the final solution implementation.
Deep subject matter knowledge of general finance solutions including S/4 Hana and technical knowledge of SAP ERP architectures as applicable to the Retail business domain is essential.
1. Define and continuously improve the finance architecture framework and solution architecture modeling standards: Develop and maintain an understanding of the business strategy and changes to business priorities.
Define a structured finance architecture approach and methodology for capturing the key views of the enterprise.
Architect the next-generation finance framework developed on a group of core technologies.
Align to the enterprise data reference architecture in support of the enterprise and regulatory information governance needs such as Information Security, Enterprise Information Management, POPI, PCI, etc.
Identify, define and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for finance architectures and designs.
Ensure that the finance architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
Stay abreast of best practices and / or new developments in finance and related disciplines and drive adoption as deemed appropriate.
2. Define and create solution level finance architecture models that are aligned with business blueprints, non-functional requirements, delivery constraints, data, application and technology standards.
Analyze business requirements and create related finance architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
Define finance architecture governance processes and quality compliance criteria. Perform quality assurance checks on finance architectures and designs and enforce quality compliance criteria to set policies and standards.
Perform quality checks on existing finance architectures and designs to identify potential business risks areas and make re-engineering recommendations.
Ensure finance security conforms to Information Security Governance policies and standards.
3. Provide expert finance guidance, ensure solution architectures and designs are in line with the finance technology standards and conduct architecture and design reviews as part of the Architecture Review Committee.
Be clearly identified as the finance technical lead and provide technical guidance and leadership in proposals, RFIs, RFPs, and BI project teams. Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test and deploy phases that conforms to architecture principles and standards.
Mentor senior developers/designers/business analysts to become Solution Architects.
Define and develop the overall finance architecture landscape in partnership with the Domain Architect, Data Analytics team and other Solution Architects.
Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards and identify critical gaps, and recommend improvements.
Give guidance and advice to peers in respect to finance solution designs ensuring the designs conform to industry best practices and standards

This role identifies and defines the required test scenarios and/or test cases, coordinates the execution of testing inclusive of functional hand-over points, monitors detailed testing progress and results in each test cycle, and evaluates the overall quality.
The test analyst verifies and validates that the intended solution meets stated requirements, expected outcomes, and specifications that guided its design and development and that they work as expected.
Testing includes all integration
1. Test scenario and/or test case preparation, construction, and review: Contribute to develop, modify, and ensure that software testing plans are executed in an agile or sequential framework.
Provide estimates for assigned task duration, along with confidence levels and foreseeable dependencies. Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same.
Represent the customer in understanding how they use the system and including the most relevant end-to-end user scenarios in test plans and automation. Identify the testing scope required for each release based on the requirements, User Stories, and verify Acceptance Criteria.
Ensure optimal test coverage, based on requirements for Functional (Positive Negative), Informational and non-Functional Requirements.
2. Test prerequisites compilation: Determine the prerequisites.
Identify and obtain required test resources (data, scenarios, tools) for the internal and external Identify the required test environment. Ensure test environment setup, e.g. test server access and test logins.
Prepare test results pack for results recording and sign-off.
3. Test execution, recording, and defect logging: Follow the written test case/ specification.
Execute alternate test variants and negative scenarios.
Record test results.
Compare actual results against expected results.
Record pass/fail status of each test case. Report, record, and assign defects identified. Retest and update on fixed defects. Execute regression tests.
Maintain the test environment and script sets. Assist in maintaining the data in the test environments.
4. Maintain testing that conforms to the TCoE quality standards framework with a high level of accuracy: Understand the application under test and ensure that it meets the necessary expectations as defined by business.
Ensure Quality Assurance of all testing activities.
Maintain test documentation to reflect current system operations.
Identify opportunities for continuous improvement.
Support improvement of the testing process and quality initiatives.
5. Test status updates and reporting: Provide feedback to the Development team or Agile team and ensure the work is carried out in accordance with the schedule and the quality requirements.
Inform management of any negative trends in the quality of software in pre-and post-production.
Provide estimates and feedback to the Team Lead for project scheduling purposes.
Ensure effective communication with key stakeholders. Prepare and maintain the TCoE test tracking report and related Tools (e.g. ALM QC, JIRA) Ensure test status updates are provided in a standard format.
6. Test closure activities: Ensure test completion - no outstanding high-risk issues, defects have been fixed and retested, deferred or accepted as permanent restrictions.
Handover test artifacts to people who need it in the future, eg maintenance or support teams. Participate in project retrospectives and contribute and document lessons learnt.
Ensure scripts are added to the TCoE script library.
Archive (where required) test work products such as test results, test logs, test status reports, data input files.

To plan and perform support activities within the Financial Services area.
Some of the objectives include ensuring timely and effective communication with the team, the stakeholders and the business support users (e.g. Service Desk).
To plan and handle application support activities within the Financial Services applications area .
To ensure timely and effective communication with the team, the stakeholders and the business support users (e.g. Service Desk) .
To ensure effective day to day IT operations within the specified area.

1. Define and continuously improve the eCommerce architecture framework and solution architecture modeling standards.
Develop and maintain an understanding of the business strategy and changes to business priorities.
Define a structured eCommerce architecture approach and methodology for capturing the key views of the enterprise.
Architect the next-generation eCommerce framework developed on a group of core technologies.
Align to the enterprise data reference architecture in support of the enterprise and regulatory information governance needs such as Information Security, Enterprise Information Management, POPI, PCI, etc.
Identify, define and communicate standards, guidelines, formats, meta-models, policies, best practices, and governance practices for eCommerce architectures and designs.
Ensure that the eCommerce architecture approach integrates into the methodologies and processes of the rest of the Enterprise Architecture team.
Stay abreast of best practices and/or new developments in eCommerce and related disciplines and drive adoption as deemed appropriate.
2. Define and create solution level eCommerce architecture models that are aligned with business blueprints, non-functional requirements, delivery constraints, data, application, and technology standards:
Analyze business requirements and create related eCommerce architectures and designs for the baseline (“as is”) and target (“to be”) solution architectures.
Define eCommerce architecture governance processes and quality compliance criteria.
Perform quality assurance checks on eCommerce architectures and designs and enforce quality compliance criteria to set policies and standards.
Perform quality checks on existing eCommerce architectures and designs to identify potential business risk areas and make re-engineering recommendations.
Ensure eCommerce security conforms to Information Security Governance policies and standards.
3. Provide expert eCommerce guidance, ensure solution architectures and designs are in line with the eCommerce technology standards, and conduct architecture and design reviews as part of the Architecture Review Board:
Be clearly identified as the eCommerce technical lead and provide technical guidance and leadership in proposals, RFIs, RFPs, and BI project teams.
Provide architectural oversight and guidance to development teams to ensure high-quality technical solution designs during the detailed design, build, test and deploy phases that conforms to architecture principles and standards.
Mentor senior developers/designers/business analysts to become Solution Architects. Define and develop the overall eCommerce architecture landscape in partnership with the Domain Architect, Data Analytics team, and other Solution Architects.
Review proposed solution architectures ensuring alignment with architecture principles, the architecture framework, cloud reference architectures, set technology standards and identify critical gaps, and recommend improvements.
Give guidance and advice to peers in respect to eCommerce solution designs ensuring the designs conform to industry best practices and standard.
4. Contribute to solution architecture and design standards and SDLC governance requirements:
Define a framework for Solution Architecture and develop the policies and procedures and templates to guide and govern the Solution Architecture processes.
Develop and maintain solution architecture principles and quality compliance criteria to guide technology decisions.
Develop and set solution modeling standards and guidelines. Define a set of metrics to measure and report on the performance of the various solution architecture processes.

This role identifies and defines the required test scenarios and/or test cases, coordinates the execution of testing inclusive of functional hand-over points, monitors detailed testing progress and results in each test cycle, and evaluates the overall quality.
The test analyst verifies and validates that the intended solution meets stated requirements, expected outcomes, and specifications that guided its design and development and that they work as expected.
Testing includes all integration to non-SAP external systems.
1. Test scenario and/or test case preparation, construction, and review:
Contribute to develop, modify, and ensure that software testing plans are executed in an agile or sequential framework.
Provide estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same.
Represent the customer in understanding how they use the system and including the most relevant end-to-end user scenarios in test plans and automation.
Identify the testing scope required for each release based on the requirements, User Stories, and verify Acceptance Criteria.
Ensure optimal test coverage, based on requirements for Functional (Positive Negative), Informational and non-Functional Requirements.
2. Test prerequisites compilation: Determine the prerequisites.
Identify and obtain required test resources (data, scenarios, tools) for the internal and external Identify the required test environment. Ensure test environment setup, e.g. test server access and test logins. Prepare test results pack for results recording and sign-off.
3. Test execution, recording, and defect logging: Follow the written test case/ specification.
Execute alternate test variants and negative scenarios. Record test results. Compare actual results against expected results. Record pass/fail status of each test case. Report, record, and assign defects identified.
Retest and update on fixed defects.
Execute regression tests. Maintain the test environment and script sets. Assist in maintaining the data in the test environments.
4. Maintain testing that conforms to the TCoE quality standards framework with a high level of accuracy: Understand the application under test and ensure that it meets the necessary expectations as defined by business.
Ensure Quality Assurance of all testing activities.
Maintain test documentation to reflect current system operations.
Identify opportunities for continuous improvement. Support improvement of the testing process and quality initiatives.
5. Test status updates and reporting: Provide feedback to the Development team or Agile team and ensure the work is carried out in accordance with the schedule and the quality requirements.
Inform management of any negative trends in the quality of software in pre-and post-production.
Provide estimates and feedback to the Team Lead for project scheduling purposes.
Ensure effective communication with key stakeholders.
Prepare and maintain the TCoE test tracking report and related Tools (e.g. ALM QC, JIRA) Ensure test status updates are provided in a standard format.
6. Test closure activities: Ensure test completion - no outstanding high-risk issues, defects have been fixed and retested, deferred or accepted as permanent restrictions. Handover test artifacts to people who need it in the future, eg maintenance or support teams.
Participate in project retrospectives and contribute and document lessons learnt.
Ensure scripts are added to the TCoE script library.
Archive (where required) test work products such as test results, test logs, test status reports, data input files.

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

Senior C# .Net Technical Consultant possessing over 8 years’ experience providing strategic applications and infrastructure solutions Extensive working experience in Developing User Interface (UI) Rich Web Applications, and Web Service applications using Front End/User Interface (UI) Technologies like HTML4/5, JavaScript, TypeScript, Knockout JS, Angular4.0/2.0, Angular JS, Node JS, JSON, Bootstrap Framework, Angular Material and CSS Frameworks. Skilled in creating top - notch web applications using angular framework (Angular2, angular4 and Angular js 1.x). Extensive experience of integrating services via Ajax using JavaScript, jQuery, Angular Js and React Js. Experienced in Angular 2/4 - Template basics, Template directives, Routing and navigation, Components, Services, Data Binding etc. Extensive experience in complex & dynamic presentation layers using HTML, CSS, Master Pages, Client side scripting using JavaScript, JQuery and Angular 2.0/4.0. Strong experience in Agile/Scrum software development, Test Driven Development (TDD) to deliver high quality solutions. Strong knowledge of Object Oriented Programming System(OOPS) concepts including inheritance, polymorphism, encapsulation and abstraction. Experience in managing live-site dev, staging, and prod Azure environments. Performed DNS configuration, deployments, and other operations. Used Microsoft Azure platform for the building, managing applications and deploying web applications. Strong experience in Web Technologies (ASP.NET, JavaScript, JQuery, HTML). Extensive experience in Building web applications using JavaScript, JQuery, Angular 2.0/4.0, TypeScript 2.0/4.0 and used Bootstrap for responsive UI. Expert in Microsoft Technologies like ASP.NET, C#, SQL Server and UI Development Technologies, Framework and Single Page Applications (SPA) like Angular JS, Object Oriented JavaScript, jQuery, HTML5, CSS3, JSON etc. Excellent experience in implementing Web Service, WCF, WPF, Web API 2.0, REST/SOAP Services which communicate data in a both XML & JSON. Experience in using AJAX for quickly creating efficient and interactive web applications that work across all popular browsers. Performed unit testing using tool NUnit and also performed several integration testing, system testing and performance testing. Experienced in implementing .NET security features such as Authentication (Windows-based Authentication, Forms-based Authentication) and Authorization (Authorizing Users and Roles). Good Knowledge in the Database Management Systems and Structured Query Language (SQL). Good Experience in using Microsoft Visual Source Safe (VSS), SVN and Team Foundation Server (TFS), Git for version Control. Worked with IIS and .NET Assemblies during application deployment and experience in using XML Serialization. Team Player with Focused/Committed / Get-the-Job-Done Attitude, highly organized and able to work independently.

3 years of experience in Data Integration between systems (IIS, Middleware, Integration Services, Web Services, XML, Rest Services,. NET Entity Framework) Lambda Exposure Strong AWS Knowledge and Experience 5 years of application development and implementation experience 5 years of C#. NET experience [ASP. NET, MVC, WEBAPI, REST, SOAP, ANGULAR] 5 years of relational database experience 5 years designing, architecting and implementing middleware solutions. 3 years of experience with ETL tools 3 years of experience MS SQL server experience 3 years of experience writing relational database queries for stored procedures, query optimization and performance tuning

Duties and Responsibilities;

* To ensure the quality of software development and deployment. The role involves performing automated and manual tests to ensure the software created by developers is fit for purpose which can include analysis of software and systems, mitigating risk, and preventing software issues. This has the dual responsibility of understanding the success criteria of a requirement while having tested the technical aspects of it as well.
* Accepts responsibility for the creation of test cases, based on User Stories/ Success Criteria specified in the Business Requirements Documentation.
* Execute all levels of testing (System, Integration, and Regression).
* Completes traceability records, from test cases back to requirements; showing testing path as well as failure/ success points.
* If required to, produces materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources, and tools.
* Maintains a defects register, while also using Jira and/ or Slack to communicate with the Development team to assist in bug tracking and fixing.
* Reports back on progress, anomalies, risks, and issues associated with the overall project.
* Identify, document, and assist in the mitigation of defects with the project team.
* On occasion, demonstrate/replicate issues to the team.
* Assist in demonstrating completed work at the end of a Sprint, as part of an Agile (Scrum) project ceremony.
* Work alongside Business Analyst to understand and document requirements that will require testing (so that testing criteria can be shared and collaborated upon).
* Diligent and systematic testing process; front end to back end testing.
* Tailors processes in line with agreed standards and evaluation of methods and tools.
* Reviews and improves usage and application of methods and tools.

Responsibilities include but are not limited to:
Graphics designer duties:
Create and design various materials for print and digital collateral
Ensure projects are completed with high quality and on schedule
Establish creative direction for the company as well as brand guidelines
Prioritize and manage multiple projects within design specifications and budget restrictions
Perform retouching and manipulation of images
Work with a wide range of media and use graphic design software
IT Support duties:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly?training junior staff

Duties and Responsibilities;

* The purpose of this role is to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. This role will also have the responsibility to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.
* Contribute to architectural discussions with architects and lead developers.
* Actively contribute lines of code (leading by example), as well as code reviews.
* Provide technical guidance to software developers.
* Communicate effectively with 3rd parties and when dealing with technical support queries.
* Draft training material and manuals for new systems/updates.
* Identifying areas for modification in existing programs and subsequently developing these modifications.
* Writing and implementing efficient codes and determining operational practicality.
* Developing quality assurance procedures.
* Deploying software tools, processes, and metrics.
* Maintaining and upgrading existing systems.
* Training users.
* Working closely with other developers, UX designers, business and systems analysts.
* Ad hoc duties as required from time to time
* Interest in improving development processes that result in faster development and higher code quality.
* Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant.
* Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability.
* Insight in applying design patterns to complex problems.
* Experience in architecting, developing, testing, deploying systems.
* Solid understanding of integration and web services.
* Proficient on the Linux command line.
* Solid experience in caching, revision control, message queues, issue tracking, monitoring, database transactions, testing.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

*To provide front-line support to operations as a bridge between core IT department functions and the needs of the business. This will require an intimate knowledge of bespoke systems and be the custodian of a knowledge base to streamline problem resolution.
* Undertake operational IT support tasks as directed by Line Manager.
* Receiving, logging, and management of incidents applicable to front-line support.
* Triage and resolution of incidents.
* Appropriate escalation of issues to the Back-line support team or the on-call engineer.
* Ownership of customer issues and follow up on the status of issues on behalf of the customer and communicate progress in a timely manner.
* Ensure customer Service Level Agreements (SLAs) are met.
* To maintain a high degree of availability and presence of mind under pressure.
* Investigate system or data anomalies to pin-point source operational systems issues.
* Maintain a knowledge base to assist with the continual improvement of problem resolution timelines.
* Provide stand-by assistance after hours as is dictated by the after-hours support schedule.,
* Provide support and input into both the development/design and prioritizing according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
* Monitor, manage and ensure utilization, care, and up time of all software and hardware within your function of responsibility.
* Customer service/support experience in a similar role.
* Experience of Microsoft Windows and Linux operating systems.
* Desirable Experience of call logging systems.
* A self-motivated achiever who gains satisfaction from providing excellent customer service.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;
*The purpose of this role is the practice of enabling change in an organization, by defining needs and recommending solutions that deliver value to stakeholders.
This role is required to conduct detailed analysis based on business problems that exist in order to recommend the appropriate action required to address the problem in conjunction with impact-aware thinking in terms of the broader ecosystem.
* Create and design specifications as requested by the various Business Units.
* Liaise with consultants and managers to document business processes effectively.
* Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents, etc. are kept up to date and are available.
* Create and develop all types of requirements; business, user (stakeholder), functional (solution), non-functional (quality of service), constraint, and implementation (transition).
* Analytical Thinking & Problem Solving.
* Behavioral Characteristics: Ethics (fairness, morality).
* Business Knowledge.
* Communication Skills.
* Interaction Skills.
* Tools & Technology.
* Make contributions in the development of Test Plans and Test Scripts, and also perform test execution as required.
* Liaise with the Test team to ensure functionality matches user requirements.
* Provide status updates and feedback to Senior IT BA / Product Managers on all projects.
* Liaise with external parties regarding functionality and integration when required.
* Create and update user and training documentation, ensure all relevant information is included in user documentation, draft training material, and manuals for new systems/updates.
* Participate in the essential agile ceremonies.
* Oversee broader interlinked documentation of the ecosystem.
* Knowledge of Business Analysis methodology / IIBA Standards.
* Knowledge of project management principles.
* Knowledge of Agile methodology.
* Recognized business analysis or information systems qualification.
* Business analysis experience in the financial or retail industry.
* Payments experience.
* Experience dealing with compliance regulations.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

* The purpose of this role is to coordinate and manage the day-to-day responsibilities of the Development team. To translate complex requirements into maintainable code that can be adapted to the changing needs of the business.
* Keep abreast of changes in the standards, technologies, or methodologies.
* Give direction and guidance as well as coach and mentor team members.
* Review assignments for accuracy and quality.
* Delegate responsibilities.
* Coordinate application of software releases.
* Develop and execute company policies.
* Liaison between other departments and IT.
* Contribute to architectural discussions with architects and lead developers..
* Actively contribute lines of code (leading by example), as well as code reviews.
* Communicate effectively with 3rd parties and when dealing with technical support queries.
* Draft training material and manuals for new systems/updates.
* Identifying areas for modification in existing programs and subsequently developing these modifications.
* Writing and implementing efficient codes and determining operational practicality.
* Developing quality assurance procedures.
* Deploying software tools, processes, and metrics.
* Maintaining and upgrading existing systems.
* Training users.
* Working closely with other developers, UX designers, business and systems analysts.
* Ad hoc duties as required from time to time.
* Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant * Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability.
* Insight in applying design patterns to complex problems.
* Experience in architecting, developing, testing, deploying systems.
* Solid understanding of integration and web services.
* Solid experience in caching, revision control, message queues, issue tracking, monitoring, database transactions, testing.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

* To ensure the quality of software development and deployment. The role involves performing automated and manual tests to ensure the software created by developers is fit for purpose which can include analysis of software and systems, mitigating risk, and preventing software issues. This has the dual responsibility of understanding the success criteria of a requirement while having tested the technical aspects of it as well.
* Accepts responsibility for the creation of test cases, based on User Stories/ Success Criteria specified in the Business Requirements Documentation.
* Execute all levels of testing (System, Integration, and Regression).
* Completes traceability records, from test cases back to requirements; showing testing path as well as failure/ success points.
* If required to, produces materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources, and tools.
* Maintains a defects register, while also using Jira and/ or Slack to communicate with the Development team to assist in bug tracking and fixing.
* Reports back on progress, anomalies, risks, and issues associated with the overall project.
* Identify, document, and assist in the mitigation of defects with the project team.
* On occasion, demonstrate/replicate issues to the team.
* Assist in demonstrating completed work at the end of a Sprint, as part of an Agile (Scrum) project ceremony.
* Work alongside Business Analyst to understand and document requirements that will require testing (so that testing criteria can be shared and collaborated upon).
* Diligent and systematic testing process; front end to back end testing.
* Tailors processes in line with agreed standards and evaluation of methods and tools.
* Reviews and improves usage and application of methods and tools.

Duties and Responsibilities;

* The purpose of this role is to translate complex requirements into maintainable code that can be adapted to the changing needs of the business. This role will also have the responsibility to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers within the Company.
* Contribute to architectural discussions with architects and lead developers.
* Actively contribute lines of code (leading by example), as well as code reviews.
* Provide technical guidance to software developers.
* Communicate effectively with 3rd parties and when dealing with technical support queries.
* Draft training material and manuals for new systems/updates.
* Identifying areas for modification in existing programs and subsequently developing these modifications.
* Writing and implementing efficient codes and determining operational practicality.
* Developing quality assurance procedures.
* Deploying software tools, processes, and metrics.
* Maintaining and upgrading existing systems.
* Training users.
* Working closely with other developers, UX designers, business and systems analysts.
* Ad hoc duties as required from time to time
* Interest in improving development processes that result in faster development and higher code quality.
* Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant.
* Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability.
* Insight in applying design patterns to complex problems.
* Experience in architecting, developing, testing, deploying systems.
* Solid understanding of integration and web services.
* Proficient on the Linux command line.
* Solid experience in caching, revision control, message queues, issue tracking, monitoring, database transactions, testing.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

*To provide front-line support to operations as a bridge between core IT department functions and the needs of the business. This will require an intimate knowledge of bespoke systems and be the custodian of a knowledge base to streamline problem resolution.
* Undertake operational IT support tasks as directed by Line Manager.
* Receiving, logging, and management of incidents applicable to front-line support.
* Triage and resolution of incidents.
* Appropriate escalation of issues to the Back-line support team or the on-call engineer.
* Ownership of customer issues and follow up on the status of issues on behalf of the customer and communicate progress in a timely manner.
* Ensure customer Service Level Agreements (SLAs) are met.
* To maintain a high degree of availability and presence of mind under pressure.
* Investigate system or data anomalies to pin-point source operational systems issues.
* Maintain a knowledge base to assist with the continual improvement of problem resolution timelines.
* Provide stand-by assistance after hours as is dictated by the after-hours support schedule.,
* Provide support and input into both the development/design and prioritizing according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
* Monitor, manage and ensure utilization, care, and uptime of all software and hardware within your function of responsibility.
* Customer service/support experience in a similar role.
* Experience in Microsoft Windows and Linux operating systems.
* Desirable Experience in call logging systems.
* A self-motivated achiever who gains satisfaction from providing excellent customer service.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;
*The purpose of this role is the practice of enabling change in an organization, by defining needs and recommending solutions that deliver value to stakeholders.
This role is required to conduct detailed analysis based on business problems that exist in order to recommend the appropriate action required to address the problem in conjunction with impact-aware thinking in terms of the broader ecosystem.
* Create and design specifications as requested by the various Business Units.
* Liaise with consultants and managers to document business processes effectively.
* Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents, etc. are kept up to date and are available.
* Create and develop all types of requirements; business, user (stakeholder), functional (solution), non-functional (quality of service), constraint, and implementation (transition).
* Analytical Thinking & Problem Solving.
* Behavioral Characteristics: Ethics (fairness, morality).
* Business Knowledge.
* Communication Skills.
* Interaction Skills.
* Tools & Technology.
* Make contributions in the development of Test Plans and Test Scripts, and also perform test execution as required.
* Liaise with the Test team to ensure functionality matches user requirements.
* Provide status updates and feedback to Senior IT BA / Product Managers on all projects.
* Liaise with external parties regarding functionality and integration when required.
* Create and update user and training documentation, ensure all relevant information is included in user documentation, draft training material, and manuals for new systems/updates.
* Participate in the essential agile ceremonies.
* Oversee broader interlinked documentation of the ecosystem.
* Knowledge of Business Analysis methodology / IIBA Standards.
* Knowledge of project management principles.
* Knowledge of Agile methodology.
* Recognized business analysis or information systems qualification.
* Business analysis experience in the financial or retail industry.
* Payments experience.
* Experience dealing with compliance regulations.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

* The purpose of this role is to coordinate and manage the day-to-day responsibilities of the Development team. To translate complex requirements into maintainable code that can be adapted to the changing needs of the business.
* Keep abreast of changes in the standards, technologies, or methodologies.
* Give direction and guidance as well as coach and mentor team members.
* Review assignments for accuracy and quality.
* Delegate responsibilities.
* Coordinate application of software releases.
* Develop and execute company policies.
* Liaison between other departments and IT.
* Contribute to architectural discussions with architects and lead developers..
* Actively contribute lines of code (leading by example), as well as code reviews.
* Communicate effectively with 3rd parties and when dealing with technical support queries.
* Draft training material and manuals for new systems/updates.
* Identifying areas for modification in existing programs and subsequently developing these modifications.
* Writing and implementing efficient codes and determining operational practicality.
* Developing quality assurance procedures.
* Deploying software tools, processes, and metrics.
* Maintaining and upgrading existing systems.
* Training users.
* Working closely with other developers, UX designers, business and systems analysts.
* Ad hoc duties as required from time to time.
* Interest in new technologies and how to augment the existing platform to achieve scale and remain relevant * Exposure to cloud platforms and a keen interest in leveraging cloud-specific technology to gain efficiencies and availability.
* Insight in applying design patterns to complex problems.
* Experience in architecting, developing, testing, deploying systems.
* Solid understanding of integration and web services.
* Solid experience in caching, revision control, message queues, issue tracking, monitoring, database transactions, testing.
* Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

Duties and Responsibilities;

* To ensure the quality of software development and deployment. The role involves performing automated and manual tests to ensure the software created by developers is fit for purpose which can include analysis of software and systems, mitigating risk, and preventing software issues. This has the dual responsibility of understanding the success criteria of a requirement while having tested the technical aspects of it as well.
* Accepts responsibility for the creation of test cases, based on User Stories/ Success Criteria specified in the Business Requirements Documentation.
* Execute all levels of testing (System, Integration, and Regression).
* Completes traceability records, from test cases back to requirements; showing testing path as well as failure/ success points.
* If required to, produces materials and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources, and tools.
* Maintains a defects register, while also using Jira and/ or Slack to communicate with the Development team to assist in bug tracking and fixing.
* Reports back on progress, anomalies, risks, and issues associated with the overall project.
* Identify, document, and assist in the mitigation of defects with the project team.
* On occasion, demonstrate/replicate issues to the team.
* Assist in demonstrating completed work at the end of a Sprint, as part of an Agile (Scrum) project ceremony.
* Work alongside Business Analyst to understand and document requirements that will require testing (so that testing criteria can be shared and collaborated upon).
* Diligent and systematic testing process; a front end to back end testing.
* Tailors processes in line with agreed standards and evaluation of methods and tools.
* Reviews and improves usage and application of methods and tools.

Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or users through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyse records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Establish accounts for new users and assist with password or login problems.
Visit out of town sites for on-site support.

To be successful as a Full Stack Developer, you should be able to identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with best practices and company security policies. A top-notch Full Stack Developer should have excellent troubleshooting skills, stay current with industry trends, and should be a team player.
Developing front end website architecture.
Designing user interactions on web pages.
Developing back-end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

To be successful as a Cloud Engineer, you should be able to identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with best practices and company security policies. A top-notch Cloud Engineer should have excellent troubleshooting skills, stay current with industry trends, and should be a team player.
DUTIES AND RESPONSIBILTIES
Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
Modifying and improving existing systems.
Educating teams on the implementation of new cloud technologies and initiatives.
Designing, developing and deploying modular cloud-based systems.
Developing and maintaining cloud solutions in accordance with best practices.
Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
Regularly reviewing existing systems and making recommendations for improvements.
Interacting with clients, providing cloud support, and making recommendations based on client needs.

The QA Analyst will help test technical solutions that have been designed to ensure things are working as they should.
QA will test that bugs are fixed or features/new components of a project are working and approve these for release or send back to technical teams for improvement.
Regression Testing
Technical Testing

Install, configure and manage iSCSI storage environment
Monitor and troubleshoot performance issues related to VMWare. Networking and the storage subsystems in the Greenlight Cloud.
Participate in on-call/afterhours support rotation which can include weekends
Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests
Administrative tasks such as ensure proper recording, documentation, and closure of work tickets, including time entries.
Maintain and update internal technical documentation of both company and clients
Preserve and grow knowledge of support procedures, products and services
Recommend procedure modifications or improvements
Utilize excellent customer service skills and exceed customer expectations
Maintain company provided tools and test equipment and ensure proper calibration and working order
Follow company processes and adhere to company standards
Maintain and meet applicable regulatory requirements
Performs other duties as assigned

Duties to include:
Leading project planning sessions
Coordinating staff and internal resources
Managing project progress and adapt work as required
Ensuring projects meet deadlines
Managing relationships with clients and stakeholders
Designing and signing off on contracts
Overseeing all incoming and outgoing project documentation
Participating in tender process i.e. design, submission and review
Designing risk mitigation plan
Conducting project review and creating detailed reports for executive staff
Optimising and improving processes and the overall approach where necessary
Securing growth opportunities and initiating new projects
Managing large and diverse teams

Customer advocacy
Contact center operations management
Customer and stakeholder management
Customer engagement
Departmental management

Your duties will include but not limited to:

Promotion driven interventions, inbound (and/or outbound when required).
Financial information, Profile specific advice, and review for additional offers, pro-active value adds.
Customer relationship building and management by maintaining customer notes and paying attention to customer cues.
Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media.
You will be required to stay abreast of customer center SLA's as teamwork will be required to maintain and exceed the expectations set.
Ensure that more complex customer issues are followed up and resolved in a timely manner (by following a defined escalation path when required).
Key Performance Areas:

Identify the needs of the end-user.
Answer chat, calls, and respond to emails.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter and update customer information into the system.
Identify and escalate priority issues.
Follow up customer calls where necessary.

Identifying vulnerabilities in our current network.
Developing and implementing a comprehensive plan to secure our computing network.
Monitoring network usage to ensure compliance with security policies.
Keeping up to date with developments in IT security standards and threats.
Performing penetration tests to find any flaws.
Collaborating with management and the IT department to improve security.
Documenting any security breaches and assessing their damage.
Educating colleagues about security software and best practices for information security.

Contribute in all phases of the development lifecycle
Write well designed, testable, efficient code
Ensure designs are in compliance with specifications
Prepare and produce releases of software components
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• Based on discussions with your SCRUM Team design applications according to end user needs.
• Track projects, tasks and bugs using the company specified work tracking system.
• Understand requirements from a business perspective and contribute to designing clear, easy-to-use applications from a user perspective.
• Involved in the creation of completely new applications or, build upon the functionality of existing ones.
• Work closely with others on the teams/team members to come up with the best possible solutions for the applications.
• Involved in the development of technology solutions to improve functionality, user-friendliness and presentation of our products.<br. • Involved in independent research contributing to technical discussions where required. • Ensure the SCRUM Team has the highest level of code quality and test coverage. 2 • Engage in technical discussion contributing to design and development. • Liaise with Business Analysts, Product Managers and/or internal/external customers to ensure that requirements are understood. • Contribute the practice of BDD/TDD/DDD as part of the software engineer best practice. • Participate in peer code reviews. • Ensure compliance of final product with end-user specifications through regular reviews with designated end-user groups where applicable. • This could include testing functionality of your own and colleagues’ code for performance and effecting changes to code as required. • Regular code reviews with colleagues to identify bugs and performance problems ensuring code and product quality • Monitor, analyze and act on post-deployment bugs. • Review of user feedback and proposing/implementing action plans for development. • Provide any required support to end-users of the applications. • Contribute to the training of team members on agile development practices, use of appropriate design patterns and SOLID/design principles in their day-to-day work. • Contribute to the technical ownership of projects/tasks ensuring their successful completion to project deadlines. • Responsible for the technical quality of junior team members within the team. • Ensure the writing of concise documentation for applications and websites. • Show initiative to use new technologies and methodologies that will benefit projects and responding to the introduction of software advances and upgrades. • Participating in the recruitment of new staff.

Investigate and diagnose network and hardware problems
Installation and configuration of all IT solutions
Setting up new users and managing security, passwords and backup
Assist IT users with daily needs
Conducts any other duties that may be assigned by his/her superior
Repairs and replaces hardware parts as required

Be the first responder for inbound client communication with the ability to identify what’s needed, set clear expectations with the client, and plan the work needed with the client services manager and development team.
To provide a first-class service to our clients.
Respond to all inbound emails as quickly as possible during business hours. Business hours are 3:00pm – 12:00am SAST.
In cooperation with the client services manager, create quotes for work that’s needed and getting approval from clients for that work.
In cooperation with the client services manager, determine what exactly is needed to fulfill the needs of a client request.
Communicate frequently and effectively through project management and help desk tools both internally and with clients.
Ask smart questions to get to the root of the challenge of work that’s needed for the client.
Post status updates from clients to our internal team
Communicate findings and project progress from our development team back to clients Present information in both directions in the most accurate and clear way possible.
Be as concise as possible without leaving out important details.
Leverage screen capture and video capture tools to more effectively and clearly communicate specific issues a client may be facing, or to more clearly show our development team the work to be completed.
Implement best practices for performing all tasks related to client communication and services.
Coordinate multiple ongoing maintenance and development tasks with budgets between $150 to $5K, or more.
Be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. This may require using an SFTP client (Filezilla, Transmit) to rule out common file conflicts.
Have a thorough understanding of WordPress and the web hosting landscape.
Have a clear understanding of DNS and domain configuration Be comfortable with HTML, CSS, jQuery, PHP as well as a willingness and ability to learn quickly for technical troubleshooting purposes.

Configuring and maintaining the networked computer system, including hardware, system software, and applications.
Ensuring data is stored securely and backed up regularly.
Diagnosing and resolving hardware, software, networking, and system issues when they arise.
Replacing and upgrading defective or outdated components when necessary.
Monitoring system performance to ensure everything runs smoothly and securely.
Researching and recommending new approaches to improve the networked computer system.
Providing technical support when requested.
Documenting any processes which employees need to follow in order to successfully work within our computing system.

Analyzing product, market, and share trends to build warehouse data.
Translating business needs into technical specifications.
Developing reporting systems that provide accessible information for decision making.
Using warehouse data to generate reports to support business decision making and business performance monitoring.
Maintaining data analytics platforms.
Evaluating and improving existing BI systems.
Conducting troubleshooting on BI models.
Generating and delivering quality reports to customers and performing quality assurance checks on reports.

Modifying mobile software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Directing system testing and validation procedures.
Directing mobile software programming and documentation development.
Consulting with departments or customers on project status and proposals.
Working with customers or departments on technical issues including software system design and maintenance.
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences.
Preparing reports on programming project specifications, activities, or status.
Conferring with project managers to obtain information on limitations or capabilities.

Determining project requirements and developing work schedules for the team.
Delegating tasks and achieving daily, weekly, and monthly goals.
Liaising with team members, management, and clients to ensure projects are completed to standard.
Identifying risks and forming contingency plans as soon as possible.
Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
Keeping up-to-date with industry trends and developments.
Updating work schedules and performing troubleshooting as required.
Motivating staff and creating a space where they can ask questions and voice their concerns.
Being transparent with the team about challenges, failures, and successes.
Writing progress reports and delivering presentations to the relevant stakeholders.

Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.

The Technical Tester will be responsible for the planning and execution of technical test related activities for developed business applications, ensuring that they are effectively tested against agreed functional and non-functional requirements prior to, and post production deployment. Review, analyze and identify test requirements based on the functional and design specifications from technical documentation (Business/Development briefs, Use Case Diagrams, Architectures and/or Integration Documents) and ensure full understanding of individual deliverables. Perform regression and ad-hoc testing of system components potentially affected by system changes. Actively participate in daily Scrum and project planning meetings. Hands-on experience in Mobile application manual testing on different Mobile devices including phones and tablets across various platforms like iOS, Android, Blackberry, Windows, etc.Hands on experience in testing application on Physical devices, simulator and Cloud, Testing Cross-browser, multi-lingual Testing experience, Strong understanding of mobile networks and knowledge on mobile development and test tools, Test case writing, Execution and Defect Management experience, Reviewing test cases developed and the test execution results Assisting junior team members with resolution of technical issues. Experience level of 3-5 years, Certified Agile Level test resources, e-Commerce, m-Commerce, Gherkin -based tools, Agile Testing – certified, Acceptance Test Automation