Systems Support Officer - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Systems Support Officer|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||3|
|Degree||Degree in IT|
To provide first line assistance to users with systems support
Resolve business and technical queries raised through the Support Desk
Install and upgrade applications and packages
Ensure restricted access to warehouse and accounting systems
Document environment and new systems as they are deployed.
Install test, and maintain multiple PC server hardware and operating software
Develop and maintain disaster recovery procedures and ensure 100% server availability.
Work with third party suppliers to adapt off the shelf products and suit Company specialised needs.
To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.
To ensure that all system and process issues and incidents are logged and tracked using formal documentation Maintain an inventory and of devices (PCs, servers and other PC – connected devices and printers)
To work with managers and staff from across the organisation to build the confidence of end users in all systems.
Attention to detail
Managing complex projects and multi-tasking
Ability to work unsupervised and to manage own day to day activities.
Enthusiasm and positive attitude to work
Effective verbal and written communication skills
Ability to explain complex issues to both technical and non technical individuals.
Ability to meet deadlines and adjust to changing priorities
Certified IT Specialist
Proven track record of maintaining IT structural integrity
Proficiency in Microsoft Office applications (Word, Excel, Power point and Outlook) Dynamic Nav
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