Head of IT - Cape Town, South Africa
- Harare, Zimbabwe
|Job Location||Cape Town, South Africa|
|Job Role||Head of IT|
|Employment Type||Full Time|
|Monthly Salary||R35 000 pm|
|Career Level||Senior Management|
|Years of Experience||10|
|Residence Location||Cape Town, South Africa|
|Nationality||South African work permits or residency.|
|Degree||Relevant Degree or Diploma|
Create and maintain a live up to date Audit checklist of all IT devices (PC, Laptop, Tablet, Printer) used by employees
Manage the Voice over telephone solution and ensure optimization and failover at all times
Ensure there are proper connectivity failover systems in place
Maintain entry and exit procedures for all employees
Ensure and maintain proper use of user passwords
Maintain preventative maintenance of updates, security, anti-virus
Implement and maintain the highest levels of IT security and confidentiality at all times
Taking ownership of customer-related IT issues reported and seeing problems through to resolution
Follow up with employees to ensure their IT systems are fully functional after troubleshooting
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and infrastructure issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers and technicians)
Prioritize and manage several open IT issues at one time
Ensure all reported issues are properly logged
Maintain current JAVA System, Office365 Cloud Implementation, Sage Accounting, People 300 and DVR
Maintain E-Commerce payment gateways
Maintain Servers and Network and ensure data related backups
Implement a functional file and document storage standard and maintain on QMS
Manage employee access tags
Maintain all company surveillance and access equipment
Adheres to Company policies and procedures i.e. health, safety, security, Company procedures, etc
Maintain a high level of data privacy security and ensure compliance with POPI, GDPR, and other relevant acts
Ensure compliance with all IT related legislation at all times
Handle all confidential data with due care and ensure confidentiality at all times
Team training (new recruits and ongoing)
Manage IT Support and Design staff
Induction of new team members
Bi-annual performance assessment of the team
Responsible for all IR matters including warnings and disciplinary action
Review and approve leave requests
Team morale and team build
Communicate staff records with respect to annual leave, sick leave and other
Cloud Infrastructure Specialist: VMware and KVM.
Security Specialist: Firewalling.
Self-motivated and output-driven
MS Office Proficiency.
Good understanding of computer systems, mobile devices, and other tech product
Office365 user and group maintenance.
Maintain Audio Video system and access control.
Maintain and install Anti-Virus and Anti-malware systems.
Good communication skills (written and spoken).
Be able to cope under pressure.
Take requirements from Directors and implement IT solutions task to solve business needs.
Problem Solving Skills.
Methodical and Logical.
Microsoft operating systems
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