Media & Operations Manager - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Job Role||Media & Operations Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience|
|Residence Location||Lusaka, Zambia|
Duties Includes: Build and maintain strong relationships with vendors to achieve the best rates and position as the best agency in the marketplace.
Be exceptionally responsive to all clients requests while communicating courteously and keeping accurate records of discussions or correspondence.
Investigating and solving clients' problems, which may be complex or long-standing problems.
Handling client complaints or any major incidents.
Analyzing statistics and other data from campaigns for post analysis reporting.
Provide excellent customer service with a positive attitude to every client
Strong leadership skills
Strong selling and negotiation skills
Strategic & Analytic mindset
Thorough knowledge of how major advertisers generate results (background from media agency, marketing department, advertiser, competitors or similar)
Comprehensive understanding and experience of all pricing metrics
Responsible for growing the agency local client portfolio
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