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Technical Service Engineer - Nigeria

  • Harare, Zimbabwe

Job Details

Job ID: #9505
Job Location Nigeria
Company Type FMCG
Job Role Technical Service Engineer
Joining Date ASAP
Employment Type Full Time
Monthly Salary US$13 800 - US$16 500 pa

Preferred Candidate

Career Level Middle Management
Years of Experience 5
Residence Location Nigeria
Gender Not Specified
Nationality South African work permits or residency.
Degree Relevant Degree or Diploma

Job Description

  • Job Status: Open

Our client is looking for a Technical Service Engineer to join their team!

You will be responsible for servicing the customers on products in terms of installation, operation, and maintenance along with Training of plumbers.


Responsibilities:
Design the Technical content for training of plumbers and develop the Plumber training modules for VC, Faucets and special products in West Africa.
Manage the Spares requirement by timely indenting for Spares and analyze the usage of spares across the region. Help in budget for spares costing and packaging.
Provide technical assistance in installation of special products and develop a list of independent plumbers across the distribution network that can service the Products.
Provide technical drawings from time to time to Architects, Plumbing contractors in coordination with the Regional Technical team.
Prepare quarterly cost budgets for Servicing and track performance as per the agreed formats.
Play a key role in evaluating Warranty claims policy from the dealers and periodically update the senior management on the performance of the products from a service point of view.
Forecast and indent through the Logistics system for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks.
Analyze spares usage and establish the sales and distribution network of spares across the network for easy access of spares for the distribution network.
Support project related technical issues such as plumbing contractor training, product demos and high-end product installations.
Provide configuration support in faucets and customized solutions in designing bathrooms at a professional level.
Monitor the Bathroom furniture and Kitchen furniture technical support architecture that covers Kitting, Packing and installation and also servicing any defects.
Provide Installation assistance in terms of guiding dealer’s/end-users plumbers for installing special products.
Perform duties according to business unit needs as directed by Area Sales Manager from time to time.

Relationships and Contacts:
Supervisory Relationships:
Reports to Area Sales Manager, West Africa.

Organizations Relationships:
Frequent contacts with:
Sales
Frequent contacts with Other Technical staff and product managers within the company
External contacts with technical service firms, plumbers, assemblers (if any) may be required.


Key Skills

  • Job Role: Technical Service Engineer
  • Industry: Mechanical Engineering / Trades
  • Salary: US$13 800 - US$16 500 pa

Required Skills

5 Years of Experience
Qualifications
Bachelor degree in Engineering, with at least five years of Technical service experience.
Experience in managing a vast network of service technicians and SKUs would be an added asset.
2 to 5 years in Plumbing industry

Additional Requirements

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