Technical Service Engineer - Nigeria
- Harare, Zimbabwe
|Job Role||Technical Service Engineer|
|Employment Type||Full Time|
|Monthly Salary||US$13 800 - US$16 500 pa|
|Career Level||Middle Management|
|Years of Experience||5|
|Nationality||South African work permits or residency.|
|Degree||Relevant Degree or Diploma|
Design the Technical content for training of plumbers and develop the Plumber training modules for VC, Faucets and special products in West Africa.
Manage the Spares requirement by timely indenting for Spares and analyze the usage of spares across the region. Help in budget for spares costing and packaging.
Provide technical assistance in installation of special products and develop a list of independent plumbers across the distribution network that can service the Products.
Provide technical drawings from time to time to Architects, Plumbing contractors in coordination with the Regional Technical team.
Prepare quarterly cost budgets for Servicing and track performance as per the agreed formats.
Play a key role in evaluating Warranty claims policy from the dealers and periodically update the senior management on the performance of the products from a service point of view.
Forecast and indent through the Logistics system for the spares and participate in the S and OP process of modulating demand, establish reorder levels and safety stocks.
Analyze spares usage and establish the sales and distribution network of spares across the network for easy access of spares for the distribution network.
Support project related technical issues such as plumbing contractor training, product demos and high-end product installations.
Provide configuration support in faucets and customized solutions in designing bathrooms at a professional level.
Monitor the Bathroom furniture and Kitchen furniture technical support architecture that covers Kitting, Packing and installation and also servicing any defects.
Provide Installation assistance in terms of guiding dealer’s/end-users plumbers for installing special products.
Perform duties according to business unit needs as directed by Area Sales Manager from time to time.
Relationships and Contacts:
Reports to Area Sales Manager, West Africa.
Frequent contacts with:
Frequent contacts with Other Technical staff and product managers within the company
External contacts with technical service firms, plumbers, assemblers (if any) may be required.
Experience in managing a vast network of service technicians and SKUs would be an added asset.
2 to 5 years in Plumbing industry
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