Key Account Manager - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Job Role||Key Account Manager|
|Employment Type||Full Time|
|Monthly Salary||Negotiable Depending on Candidate|
|Career Level||Middle Management|
|Years of Experience||5|
|Residence Location||Lusaka, Zambia|
|Nationality||Zambian National only|
Responsibilities and Duties Include but are not subject to:
The key account manager develops a good working relationship with customers to enhance customer satisfaction and customer retention.
The key account manager coordinates the work of colleagues in the commercial organization to achieve volume and market share growth in favor of his brands versus competition.
Determines the most crucial needs of these key customers and carries out activities in collaboration with colleagues and his sales manager to ensure that these clients receive first-class customer care and service.
Propose a strategy and objectives to manage the various accounts and implements these upon approval by his Sales manager
Interacts and communicates with the client on a regular basis to determine changing tastes, preferences and emerging business needs of his various clients.
Conducts continuous market analysis and research on the dynamics of the account, as agreed with the Sales manager.
Proposes for the sales manager’s approval and comes up with a pricing structure for the client
Manages conflict and comes up with effective negotiation and sales strategies.
Conducts account reviews and evaluates execution by merchandizers
Perform other activities as assigned by supervisor
This position reports into the Sales Director and MD
Category, Portfolio and Brand understanding
Channel, Shopper and On-Trade Consumer Understanding
Route to Market Strategy
Route to Market Profitability
Key Customer Planning
Sales Organization and Performance Management
Commercial Asset Management
Selling and Negotiation
Excellence in Execution
Put Safety First
Act as an Entrepreneur
Collaborate Through Trust
Keep it Simple
Learn, to improve
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