Operations Manager - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Job Role||Operations Manager|
|Employment Type||Full Time|
|Monthly Salary||Negotiable Depending on Candidate|
|Career Level||Senior Management|
|Years of Experience||5|
|Residence Location||Lusaka, Zambia|
|Nationality||Zambian National or Resident|
The right candidate will be responsible for the Operations of multiple stores within a designated area with the primary responsibility and accountability to achieve profit percentage, customer satisfaction, labour and sales targets and operational efficiencies and excellence within standard operating procedures and set policies and procedures.
Responsibilities: People management
Reviews Branch Managers performance, through monthly reviews in order to ensure accountability
Demonstrate operational excellence by teaching Branch Managers to use Profit and Loss statement and appropriate reports to analyse their business in order to establish and execute tactics for improvement.
Ensure operational staff are empowered and developed to perform at optimal level.
Ensure bench plan is formulated
Ensure recruitment, Selection and placement are implemented according to prescribed assessment policies.
Initiate new systems and processes to create a culture of performance management, reward recognition, coaching and mentoring.
Drive teamwork by encouraging best practice sharing among different branches and ensuring operational resources are shared.
Financial Increased profitability
Manage cost controls in accordance with company policy and procedures by directly the activities of managers in meeting targets placed on controllables, maximising sales, operating efficiency and profitability.
Drive labour productivity by ensuring the correct use of the Scheduling and timekeeping system, to monitor critical parameters such as overtime, absenteeism in order to devise corrective action and improve initiative.
Drive business growth
Drive the consistency of equipment and product quality
Ensure implementation of Marketing/ promotional initiatives
Obtain management feedback from Dashboard Report analysis to devise action plans.
Ensure that training plans are in place and are up to date to facilitate the delivery of service excellence within operational environment.
Coach and guide Branch Manager to devise appropriate action plans, to address Brand Standard Audit results in order to enhance service delivery.
Ensure Service excellence standards are maintained and enhanced in the region.
Business procedure Risk management and compliance assurance
Support the implementation of all Health Safety and Risk requirements ( Including security and alarm) in the Regions as per Occupational Health and Safety Act Statutory requirements.
Ensure adherence to Health and safety standard and regular evaluation of restaurant cleanliness and sanitation.
Stay informed of serious matters or issues that may result in legal action.
Ensure that internal security is kept at a maximum level in accordance with company policy and procedures.
Ensure adherence to cash handling and banking procedures.
Ensure that Management is aware of company policies and procedures and implement company programmes initiated by various departments.
Quick Service Restaurant Branch Management 5 Years experience at multiple stores/ restaurants.
Basic Financial (ie.Gross Profit growth) principles
Quick Service Restaurant business principles
Marketing Standards and Principles
Industrial Relations knowledge
Working with People
Adhering to Principles and values
Relating and networking
Persuading and influencing
Adapting and responding to change
Entrepreneurial and commercial thinking
Business Management Diploma (Desirable)
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