Head of Banking Operations - Harare,Zimbabwe
- Harare, Zimbabwe
|Company Type||Banking / Financial|
|Job Role||Head of Banking Operations|
|Joining Date||Flexible / ASAP|
|Employment Type||Full Time|
|Monthly Salary||$ Negotiable / per month|
|Career Level||Senior Management|
|Years of Experience||8|
|Degree||Degree in Banking, Finance or related|
PURPOSE: To direct and oversee the company’s banking operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/ electronic banking operations.
REPORTS TO - Managing Director
SUPERVISES - Branch Operations personnel
DEPARTMENT - Banking Operations
Key Job Responsibilities/Duties
Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls. Ensure compliance with Regulatory requirements relating to Banking Operations.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
Manage the Banking Operations Department (staff and budget).
Knowledge and Technical Competencies
Ability to develop a Banking Operations Manual and to see to its implementation.
Demonstrable experience delivering major business process reengineering projects
Knowledge of banking procedures and policies
Ability to translate regulatory requirements into operational plans and actions.
Detailed understanding of operational risk analysis
Knowledge of treasury operations and trade finance.
Proficient in the use of Microsoft Office Tools.
Minimum of a Degree (Banking, Finance or related area)
Post graduate degree (MBA desirable)
Project Management Certification
Minimum of eight (8) years’ experience in Banking Operations with at least 5 years in a senior role in operations management within a commercial Bank.
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