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Member Representative - Lusaka - Lusaka, Zambia

  • Harare, Zimbabwe

Job Details

Job ID: #9327
Job Location Lusaka, Zambia
Company Type Event Management
Job Role Member Representative - Lusaka
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable Depending on Candidate

Preferred Candidate

Career Level Middle Management
Years of Experience 3
Residence Location Lusaka, Zambia
Gender Not Specified
Nationality Zambian National or Resident

Job Description

  • Job Status: Closed

Our client is looking for a Member representative to join their team in Lusaka.

Duties and responsibilities include but are not subject to:
Ensuring members are well informed of the facilities available and capabilities of the club. This also includes sending out information on offerings from affiliated and any promotions that are running.
Informing members of their membership dues and timing of payments. The incumbent should ensure that members can easily make payments through the various platforms for any reservations of membership.
Assist members with making reservations within the business centre. This includes arranging food & beverage for any board meetings or conferences that the member would like to host. The incumbent should be on hand so that the member has a smooth experience when hosting any session in the business centre or a corporate event.
Assist members with making hotel room reservations. The reservation process should be efficient and upon arrival, it is the incumbent’s responsibility to ensure that the guest has a 5* experience and all of their needs are met.
Assist members to coordinate any logistics for guests who are staying at the club hotel or arriving for meetings. The incumbent should be able to contact the appropriate companies and ensure that each guest has a smooth and stress-free experience.
Ensuring that any lunch or dinner reservations within the club for the assigned member is confirmed. If they have any preferences, then logging them into the system to continually improve service levels.
Building a strong relationship with the assigned member so that all his/her preferences can be logged into the software system to improve the service levels. Continuously improving service levels and ensuring that each member receives a 5* service is imperative to the role.
Responsible for recruiting members and carrying out background checks on potential members that are presented to the board for approval for membership
Being present and on-hand at public events held at the venue and ensuring that instructions are followed for events to run smoothly and efficiently.
Any other ad-hoc tasks which are requested by the member that are within the building

Key Skills
Highly energetic with the ability to work under pressure and to tight deadlines
Good organisational and time management skills
The ability to research, digest, analyse and present material clearly and concisely
Excellent interpersonal skills
The ability to work on your own initiative
Honesty and reliability
Attention to detail

  • Job Role: Member Representative - Lusaka
  • Industry: Hospitality
  • Salary: Negotiable Depending on Candidate

Required Skills

3 Years of Experience
Graduate degree or diploma

Additional Requirements

Event Management
Customer Service

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