Telesales Manager - Lusaka - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Job Role||Telesales Manager - Lusaka|
|Employment Type||Full Time|
|Monthly Salary||US$ Negotiable Depending on Candidate|
|Career Level||Middle Management|
|Years of Experience||3|
|Residence Location||Lusaka, Zambia|
|Nationality||Zambian National or Resident|
Duties and Responsibilities include but are not subject to:
Promoting and sale of The Companies' insurance solutions to their subscribers only initially as well as applying the cross selling and up selling dynamics to meet daily target as set by the business from time to time
Meeting sales targets through effective planning, resourcing and budgeting
Delivering business KPIs such as revenue growth, high quality of sales and process compliance resulting in high customer retention.
Running and managing a telesales team focusing primary on sales but with also the requirement to conduct other call centre-related based activities given the business needs.
Targeting both existing and new customers
Setting a vision for the team in line with the overall vision of The Company Coaching the sales team to use the process and achieve the vision
Creating an environment that lives out the values of The Company
Effective management of the Telesales team
Ability to manage stakeholder relationships with our key business partner/s in order to deliver exceptional results
Sound business planning and budgeting abilities
Customer centricity with commitment to quality assurance processes and high performance outcomes
Strategic thinking and the ability to translate the strategy into action plans m
Excellent people skills with the ability to manage and motivate people to deliver exceptional results
Energetic with a go-getter attitude
Excellent time management skills
Strong communication and presentation skills
Problem solving and analytical skills
Collaboration and motivational skills
Ability to remain calm under pressure
Inspiring and enthusiastic leadership
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