Store Manager - Cape Town, South Africa
- Harare, Zimbabwe
|Job Location||Cape Town, South Africa|
|Job Role||Store Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||5|
|Residence Location||Cape Town, South Africa|
|Nationality||South African work permits or residency.|
Oversees the day to day management of the store.
Responsible for the achievement of the store’s sales budgets.
Managing and motivating a team to increase sales and ensure efficiency;
Oversees customer service and ensures that service excellence is achieved at all times.
Ensuring standards for quality, customer service and health and safety are met.
Ensure the stock replenishment function is being carried out effectively to maximise sales on a daily basis.
Consistent communication with the Category Managers, Merchandise Manager & Marketing Co-ordinator.
Performance Management of the staff.
Oversee merchandise & housekeeping standards in the store.
Manage stock levels.
Assertive, sales orientated, motivated, analytical, solution driven.
Analysis of all sensitive transactions (voids, discounts, etc);
Cash controls – banking, discrepancies, float checks etc
Comprehensive understanding of the operating system and must be able to operate same
Knowledge of cashing up procedures and overseeing that all takings are accounted for on a daily basis – i.e. sales recon.
Ensure that banking is done by the Admin Managers on a daily basis – local & foreign currency.
Ensure that documents are sent to HO as required.
Exchange rates updated on daily basis on the system.
Ensure that day end procedures are being carried out as required.
Ensure that month end procedures are prioritised and that all documents and banking is actioned accordingly.
Good understanding of general admin procedures in a retail store environment
Good understanding of basic IR procedures. Experience with IR issues if required.
Sales & stock analysis of the store – categories, products, contribution reports, stock levels, etc. Must have an understanding of basic system reporting.
Ensure daily reports are sent to HO or other where required.
Schedule monthly staff rosters in conjunction with Admin Manager and communicate same to staff in a timeous manner.
Dealing with staffing issues such as interviewing potential sales staff, conducting appraisals and performance reviews, as well as providing or organising training and development;
Approval of leave for store staff.
Day to day communication with HO.
Retail management experience (essential)
Excellent communication skills
An ability to energetically drive sales
A customer-centric attitude and approach
Sound business acumen
Strong leadership skills
A passion to be a part of a leading fashion brand
Must be aware of promotions and act pro- actively in terms of stock control
Must keep updated re own and competitors’ products
Knowledge of the product and personal flair
At least 5 years experience in the Fragrance/ Cosmetics Industry
Excellent PC Literacy (Microsoft PowerPoint, Word and Excel)
Code 8 driver’s license
Familiar with merchandising guidelines
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