IT Technical Support - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Job Role||IT Technical Support|
|Employment Type||Full Time|
|Years of Experience||2|
|Residence Location||Lusaka, Zambia|
The duties and responsibilities of the IT Technical support among others include:
Installing and configuring computer hardware, software, systems, printers, scanners etc
Ensure system backups are carried out according to company policies.
Carry out daily checks on servers and notify supervisor whenever irregularities are noticed.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Manage websites and portals requests
Supporting the roll-out of new applications, testing and maintenance.
Ensure that all OS and endpoint security systems are up to date.
Investigating, diagnosing and solving computer software and hardware faults
Process user reported problems and requests; initially resolve problems, escalate and follow-up when necessary; open and track all problems and requests via internal helpdesk ticket system
Be able to work independently on a range of disparate technologies.
Be able to work outside normal working hours
Other tasks as assigned
Experience working with WSUS, DRP and VM solutions experience
Understand and formulate IT network & infrastructure
Understand financial services and or pension fund administration & management
Experience working with Windows 7 & 10, Windows Server 2008r2, 2016; Active Directory.
At least 2 years’ working experience
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