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Deputy General Operations Manager - Mozambique

  • Harare, Zimbabwe

Job Details

Job ID: #8164
Job Location Mozambique
Company Type Transport and Logistics
Job Role Deputy General Operations Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable for the right person

Preferred Candidate

Career Level Middle Management
Years of Experience 5
Residence Location Mozambique
Gender Not Specified
Nationality Any
Degree Transport, Logistics or Business Management related

Job Description

  • Job Status: Closed

The Deputy Operations Manager is responsible for support and managing day-to-day operational transport requirements for the companies Mozambican fleet whilst providing support to the General Operations Manager, in an efficient, profitable and professional manner, and handling daily co-ordination wi

The scope of responsibilities of the Deputy General Operations Manager includes management of the Operations Managers and their teams day-to-day activities, overseeing all tasks for the Operations Department of the Company, taking ownership, being cost effective and contributing to ensure the smooth running of the Operations Department whilst protecting and upholding the Company brand/image.
Outline of Duties and Responsibilities:
Retaining and acquiring business through exceptional service delivery and relationship building;
Maintaining standardized policies and procedures of operations across the department;
Performing regular operational audits to ensure compliance and providing month end/quarterly reports;
Coordinating of the Operations Managers Team work, delegating and splitting tasks, in order to ensure the department runs smoothly;
Developing and leading a cohesive team capable of planning and executing day-to-day activities in a safe, professional, efficient and cost effective manner;
Managing human resources performance (Operations staff and Drivers) and development to optimize utilization through the performance appraisal system;
Assisting in commercial and contractual negotiations;
Effectively managing and liaising with stakeholders, both internal and external;
Update customers on the position of the cargo as and when changes take place; update Customer specific delivery details when needed and/or required with the use of Magic Eye;
Ensure cargo is allocated to trucks with due consideration to customer requirements and nature of the cargo;
Ensure required arrangements are in place at all times for timely loading and offloading of cargo;
Ensure required funds for each trip are issued by cashiers as agreed with management;
Coordinate with operations team on the loading and off-loading of trucks in Beira port and or other locations such as warehouse and/or any other customer;
Ensure required arrangements are made and communicated to the relevant operations staff to enable late release and offloading of trucks in the port - this includes weekend loading;
Communicate/coordinate requirements for specific loads to drivers and follow up to ensure all instructions are followed;
Monitor and report on truck movements to ensure shortest possible round trip times with consideration to destination;
Monitor satellite tracking to identify drivers “not moving” and or any problems with reporting of satellite units;
Ensuring compliance with relevant legislation including HR requirements and internal policies. Liaise and coordinate with HR Department, regarding the control of drivers documents validity, ensuring Proof of Delivery documents are collected from all drivers and all records are updated;
Support and liaise with HR Department in regards with driver grievances and concerns;
Assist to ensure all employees are aware of Health and Safety and carry out daily tasks in the safest possible working environment;
Use Magic Eye to record all violations of the company policy for drivers as a tool to ensure performance is managed;
Use Magic Eye to ensure adequate fatigue management and health and safety of the driver, truck and cargo is maintained at all times and on all routes;
Liaise with representatives in Malawi, Zimbabwe and Zambia to ensure that all issues are deal with, response times remain quick and that border clearances and turnaround of trucks remain high priority;
Report to Management/Legal and HR Departments any deviation from regulations and/or any misconduct by any driver, in order to ensure corrective actions and/or disciplinary proceedings where necessary;
Liaise and coordinate at all times with port and/or customs and/or road authorities procedures as relates to the company and the movement of our trucks;
Liaise with Documentation Department and/or legal Department and ensure that the trucks have got valid documents, insurances, licenses and inspections;
Monitor and supervise operations team, in order to ensure that all movements by trucks are updated accurately in FMS;
Contribute for the continuous development of FMS operational modules to benefit and reduce wasted time;
Ensure Magic Eye and FMS are used to their full functionality which allows for full control of the fleet at all times and full visibility and risk management;
Report any accidents, thefts, fines or breakdowns to either Legal Department and/or Workshop and ensure that all legal interests are followed up;
Liaise with Workshop Department to ensure regular servicing and maintenance of the fleet is maintained, ensuring that the Mozambican fleet is both cosmetically sound and technically reliable to maintain a high safety record and professional image;
Ensure that information related to the interests of the company and or the markets within which we

Key Skills
Good communication and Co-operation skills;
Strong customer and human resources relationship management skills;
Details orientation (accuracy and quality orientation when working);
High levels of responsibility and accountability;
Hard worker, with high levels of dedication;
Energetic hands-on individual with strong leadership skills;
Results orientated and good time management skills;
Planning and Organizational Skills;
Able to establish and maintain effective working relationships with co-workers and Managers.
Conflict management ability;
Decision maker and quick thinker;
Pro-active management style with initiative, dynamism and assertiveness approach.
Good judgment and ability to lead by example by demonstrating high ethical and moral behaviour whilst ensuring compliance with the Health, Safety, Environmental and Security and Anti-Bribery and Anti-Corruption policies for yourself and any of your direct reports;

  • Job Role: Deputy General Operations Manager
  • Industry: Transport / Shipping /Logistics
  • Salary: Negotiable for the right person

Required Skills

5 Years of Experience
Academic Background: Relevant educational qualifications and training;
Experience required (minimum/maximum): with 5-10 years, with relevant management experience in a similar role within the transport industry;
IT knowledge: excellent knowledge of Microsoft Office products (word; excel; power point);
Age (minimum / maximum): 30-40;
Others: English – good level of the English language, both written and spoken;
Extensive knowledge of company business model and business needs;
Good knowledge of local organization;
Time availability: Must be available to work until the job is done;

Additional Requirements

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