Customer Service Agent - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Customer Service Agent|
|Employment Type||Full Time|
|Monthly Salary||ZWL$127,598.60 gross and 50% company medical aid scheme|
|Career Level||Entry Level|
|Years of Experience||3|
|Degree||Relevant Degree / Diploma|
Meet and greet clients and customers
Respond to internal and external enquiries via email, phone and face to face.
Provide customers with quotes and product knowledge
Perform general administration tasks
Update client databases
Provide daily reports to management
Fluent in Shona and English
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
Positive, service-oriented attitude
Extrovert and bubbly personality
Proficiency with basic computer applications such as Microsoft Windows, Word and Excel
Drivers license an added advantage
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