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Customer Service Agent - Harare,Zimbabwe

  • Harare, Zimbabwe

Job Details

Job ID: #17396
Job Location Harare,Zimbabwe
Company Type Courier
Job Role Customer Service Agent
Joining Date ASAP
Employment Type Full Time
Monthly Salary ZWL$127,598.60 gross and 50% company medical aid scheme

Preferred Candidate

Career Level Entry Level
Years of Experience 3
Residence Location Harare,Zimbabwe
Gender Not Specified
Nationality Zimbabwean
Degree Relevant Degree / Diploma

Job Description

  • Job Status: CVs Submitted - Awaiting Feedback from Client

Our client is looking for a Customer Service Agent to join their team. Ideally, the incumbent must have the potential to move up into a Supervisory role.

Meet and greet clients and customers
Respond to internal and external enquiries via email, phone and face to face.
Provide customers with quotes and product knowledge
Perform general administration tasks
Update client databases
Provide daily reports to management

Key Skills
Fluent in Shona and English
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
Positive, service-oriented attitude
Extrovert and bubbly personality

  • Job Role: Customer Service Agent
  • Industry: Sales / Marketing / PR / Advertising
  • Salary: ZWL$127,598.60 gross and 50% company medical aid scheme

Required Skills

3 Years of Experience
Undergraduate degree in business, sales or related field of study preferred
Proficiency with basic computer applications such as Microsoft Windows, Word and Excel
Drivers license an added advantage

Additional Requirements

Customer Service

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