Commercial head - Johannesburg, South Africa

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Responsibilities: To achieve volume, value and gross margin targets for customer accounts on a national and regional level.
Maintaining healthy customer relations.
To ensure implementation of the agreed brand, sales and customer strategies, trading terms, co-ad spends and action plans in line with Libstar processes..
To ensure availability and visibility.
To support the organisations strategic ambition, purpose and mission through the on-going execution of identified.
values and behaviours, strategic thrusts and enablers.
Manage customer account profitability in accordance with business and budget requirements; delivering the required top line, GM, and GM% as set out for customer accounts.
Managing the execution of category and brand plans in the customer team.
Develop customer strategy and plans; including annual activity planning, trading terms and co-ad spends.
Develop and report on customer insights; integrating these into marketing planning.
Develop and implement customer growth plans.
Conduct customer reviews at the relevant levels.
Develop and apply regional and national customer contact strategy.
Translate brand activity calendar into customer activation plans with appropriate trade marketing programs.
Develop category management capability in priority customers.
Develop and implement customer trading terms, pricing and merchandising strategy.
Track trade spends and manage customer P & L, optimizing profitability.
Develop and deliver customer communication strategy..
Create joint business and demand planning processes with priority customers.
Manage all commercial customer agreements (service levels, pricing etc).
Monitor and build customer relationships.
Deliver trade and related presentations as required.
Monitor competitor activity.
Ensure regular and accurate sales forecasting in conjunction with Supply Chain / Logistics / Procurement.
Spending time in the trade with National Customer Account Managers and National Sales managers.
Agree and implement customer call cycle planning and review regularly.
Motivate and lead the customer account team.
Collaborate effectively across departments/functions to ensure business objectives are aligned and delivered upon.
Creates and directs the desired organisational culture.
Develop customer team capability to ensure consistent quality of relationships with priority customers.
Develop and monitor core Customer accounts management performance/ KPI metrics.

Key Skills
High personal standards and a hard worker.
Ability to work in a team environment.
Strategic thinking.
Strong analytical and numerical skills.
Problem solving and decision making skills.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Ability to communicate effectively in person, in writing and over the telephone.
Assertiveness and the ability to take initiative.
Ability to prioritize work and handle pressure.
Strong leadership and interpersonal skills.
Critically evaluates information and ideas.
Action orientated.
Enthusiastic, Energetic and passionate.
Possesses a “Can do” attitude.
Should be in possession of a valid driver’s license and have own transport.
Should be willing to travel as the job demands it.