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IT Help Desk Support Technician - Kitwe, Zambia

  • Harare, Zimbabwe

Job Details

Job ID: #17184
Job Location Kitwe, Zambia
Company Type Machinery/ Manufacturing/ Mining
Job Role IT Help Desk Support Technician
Joining Date
Employment Type Full Time
Monthly Salary ZMW 11067.03 gross per month

Preferred Candidate

Career Level Middle Management
Years of Experience 3
Residence Location Kitwe, Zambia
Gender Not Specified
Nationality Zambian
Degree Diploma

Job Description

  • Job Status: Interviews in Progress

Our client, one of the largest construction machine manufacturers in the world, is looking for an Auto Electrician to join their team

Desktop/Laptops repairs and maintenance
Onsite desktop support (software, hardware and networks)
Software updates
Set up and configuration of new desktops, laptops, etc
Configuration of routers and wireless access points
Assist with the maintenance of network infrastructure
Troubleshooting user problems
Assist users with Video and telephonic conferencing as well as presentation setups
Receive procured equipment, prepare and install to user requirements
Recover equipment no longer required and follow disposal process
Ensure that desktop infrastructure includes the latest release of virus protection software
Follow escalation process in the event of problems
Assisting users with problems on Windows and Microsoft Office packages
Printer support
Treat all users professionally

Key Skills
Ability to explain basic technical concepts and Microsoft packages to other users
Strong communication skills.
Team player and able to use their own initiative.

  • Job Role: IT Help Desk Support Technician
  • Industry: IT / Telecommunications
  • Salary: ZMW 11067.03 gross per month

Required Skills

3 Years of Experience
Minimum diploma in information technology, computer sciences or related course e.g certifications Microsoft
3 – 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues
Office 365, networking technologies such as VPN, firewalls and LAN technologies

Additional Requirements


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