IT Help Desk Support Technician - Kitwe, Zambia
- Harare, Zimbabwe
|Job Location||Kitwe, Zambia|
|Company Type||Machinery/ Manufacturing/ Mining|
|Job Role||IT Help Desk Support Technician|
|Employment Type||Full Time|
|Monthly Salary||ZMW 11067.03 gross per month|
|Career Level||Middle Management|
|Years of Experience||3|
|Residence Location||Kitwe, Zambia|
Desktop/Laptops repairs and maintenance
Onsite desktop support (software, hardware and networks)
Set up and configuration of new desktops, laptops, etc
Configuration of routers and wireless access points
Assist with the maintenance of network infrastructure
Troubleshooting user problems
Assist users with Video and telephonic conferencing as well as presentation setups
Receive procured equipment, prepare and install to user requirements
Recover equipment no longer required and follow disposal process
Ensure that desktop infrastructure includes the latest release of virus protection software
Follow escalation process in the event of problems
Assisting users with problems on Windows and Microsoft Office packages
Treat all users professionally
Ability to explain basic technical concepts and Microsoft packages to other users
Strong communication skills.
Team player and able to use their own initiative.
3 – 5 Years relevant experience including systems administration, trouble shooting, PC maintenance, network hardware and software issues
Office 365, networking technologies such as VPN, firewalls and LAN technologies
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