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Returns Manager - Harare,Zimbabwe

  • Harare, Zimbabwe

Job Details

Job ID: #17149
Job Location Harare,Zimbabwe
Company Type Retail
Job Role Returns Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable

Preferred Candidate

Career Level Middle Management
Years of Experience 10
Residence Location Harare,Zimbabwe
Gender Not Specified
Nationality Zimbabwean or Permanent Resident
Degree Related Qualification

Job Description

  • Job Status: Open

Our client, an amazing retail group is looking for a Returns Manager to join their team, the role reports to the Head of Supply Chain.

Duties to include
Receiving returned goods from all branches.
Evaluation of the reason and nature of product malfunction in line with warranty arrangements if any.
Communicating with supplier on the nature of the return.
Liaising with customers and giving them feedback on their product.
Evaluating warranty/guarantee arrangements.
Addressing common manufacturer’s faults on respective product lines with the Product suppliers.
Evaluate and adjust returns systems and processes to balance out customer and company requirements.

Key Skills
10 years’ experience in Logistics and some exposure to Customer care.
Solid understanding of returns procedures.
Ability to multi task.
Be able to communicate at all levels.
Integrity, Initiative, Professionalism.

  • Job Role: Returns Manager
  • Industry: Transport / Shipping /Logistics
  • Salary: Negotiable

Required Skills

10 Years of Experience
Degree in Supply Chain/Business Administration
Postgraduate qualification/ MBA/ MBL an added advantage

Additional Requirements

Returns Manager
Supply Chain

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