Returns Manager - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Returns Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||10|
|Nationality||Zimbabwean or Permanent Resident|
Duties to include
Receiving returned goods from all branches.
Evaluation of the reason and nature of product malfunction in line with warranty arrangements if any.
Communicating with supplier on the nature of the return.
Liaising with customers and giving them feedback on their product.
Evaluating warranty/guarantee arrangements.
Addressing common manufacturer’s faults on respective product lines with the Product suppliers.
Evaluate and adjust returns systems and processes to balance out customer and company requirements.
10 years’ experience in Logistics and some exposure to Customer care.
Solid understanding of returns procedures.
Ability to multi task.
Be able to communicate at all levels.
Integrity, Initiative, Professionalism.
Postgraduate qualification/ MBA/ MBL an added advantage
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