Account Manager - Zambia
- Harare, Zimbabwe
|Company Type||Transport / Logistics|
|Job Role||Account Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||3|
Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s.
Participate in high quality engagement and maintain strict adherence to sales calling plans.
Grow existing customer utilization of both existing and new corridors, products and services by ensuring understanding of performance by product and service by customer, service point, branch, diesel truck park and country.
Drive the increase in new customers sign-ups.
Develop a quarterly action plans for implementation, based on the overall sales growth plan.
Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products and services by ensuring own understanding of performance by product and service by customer, service point, branch, diesel truck park and country.
Investigate and integrate competitor and customer insights to identify growth opportunities and propose action plans to influence sales.
Conduct regular market visits to check route coverage, competitor activity, and continuously search for new opportunities in order to increase sales in the region.
Compile and submit / present monthly sales performance reports.
Accounts Services (& Operations)
Provide support and input into Accounts (Customers/Creditors) with regular follow ups on overdue accounts.
Ensure up to date service level agreements are in place for all service stations in allocated area, ensuring adherence and compliance to the agreements at all times.
Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth and economies of scale.
Monitor, manage and improve input costs at stations to improve profitability and competitiveness.
Branches/Offices & Diesel Truck Parks/Stops/Depots (sites)
Execute the development/design of best operating practices, processes, procedures, policies, stock planning and service level KPI’s as well as floor lay-out and look and feel of the branches/offices.
Provide support and input into the development and design of best practice service level agreements.
Ensure up to date service level agreements are in place for all service stations and ensure adherence and compliance to company standards.
Improve service levels at both sites and stations to ensure customers satisfaction, volume growth and economies of scale.
Improve input costs at both sites and stations to improve profitability and competitiveness.
Plan and schedule annual visits to all sites and stations with a skewed increased frequency to pareto sites (20% of sites that do 80% of our volume).
Strong communication skills (verbal and written);
Behavioural Traits ? Comprehensive Product knowledge (overall and specific products)
Must know and understand the industry
Strong negotiating skills
Strong commercial acumen, and proven ability to maintain tight budget controls
Excellent admin skills
Persuasive and articulate- communicates clearly and reason logically
Creates team spirit and encourages cooperation between team members
Strong ability to present, convey and sell ideas, prospects and concepts
Interacts with others in a professional, patient and confident manner
Additional courses in relevant fields will be advantageous
Valid Driver’s License and Passport Minimum 3 - 5 years of experience in a similar position
Previous experience in a customer and/or consumer focused role
Experience in the Logistics, Financial Services, Financial Technology or Consumer Financial Services is preferred
Demonstrated effectiveness in all the areas outlined in the roles and responsibilities
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