Branch Manager - Cape Town, South Africa

• Home
• Jobs
• Job Page

Primary Duties:
Hire and manage, coach, mentor, train, and support all direct reports, as well as oversee Store and warehouse manager and staff
Manage margins and costs to achieve net profitability goals
Provide user support and solutions for our ERP system
Report business progress, identify needs and concerns to executive team and participate in executive meetings
Develop and implement programs to meet customer requirements
Assist in managing supplier relationships
Ensure that the highest level of customer service and ethics are followed
Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
Generate and maintain accurate required documentation, including quotations
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Promote employee teamwork and motivation, including employee recognition
Encourage positive thinking approaches to problem solving
Conduct Annual performance reviews, maintain appropriate personnel records
Address and resolve personnel issues
Develop ideas that help MFCP improve customer service, systems and procedures
Maintain a safe, clean, and organized work area
Champion implementation of MFCP programs and policies
Ensure compliance with all company rules, policies and procedures
Adhere to strict Safety Guidelines.

Key Skills
Excellent written & oral communication and strong relationship building skills required
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented
Must be able to work with a wide variety of people and personalities.