Telesales Assistant - Cape Town, South Africa

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• Initiating sales / new business with potential customers over the phone. (Cold Calling)
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales targets.
• Keeping up to date with the market regarding promotions/specials.
• Meeting with certain clients to build relationships and do in house promotions/handing out of samples where authorised
• Following up on inquiries
• Providing price quotes
• Building relationships with new customer base, maximizing market share
• Assisting with any other functions within the Shop.

Key Skills
• The patience and ability to engage customers in conversation.
• Good sales ability coupled with product and market knowledge.
• Working knowledge of relevant computer software – SAP, MS word, powerpoint,excel.
• Excellent interpersonal and problem-solving skills.
• The ability to handle rejection and stress in soliciting customers
• Ability to work under pressure and prioritize
• Excellent professional work standard
• Good time management & organisational skills
• Must be punctual
• Give attention to detail
• Excellent communication skills.
• Creative thinking skills.
• Must be a team player but must also be able to work individually