Accounts Director - Cape Town, South Africa
- Harare, Zimbabwe
|Job Location||Cape Town, South Africa|
|Job Role||Accounts Director|
|Employment Type||Full Time|
|Years of Experience||10|
|Residence Location||Cape Town, South Africa|
|Degree||Bachelors in accounting|
Duties and Responsibilities:
• Lead the delivery of one of South Africa’s largest loyalty programs in the financial sector.
• Have at least 10 years plus experience in a similar role
• Lead loyalty programs to drive customer acquisition, development, and retention (cross-sell, up-sell and grow the account)
• Work closely with the client to help craft and/or deliver on their loyalty strategy
• Proactively prepare, plan, and implement successful solutions to meet our client needs with the aim of growing our existing client base and to assist with the acquisition of new clients.
• Negotiate various personality styles to reach consensus and a mutually beneficial solution with the client and the agency/organisation
• Have excellent interpersonal skills to work with cross-functional teams in a matrix organisation.
• Be an outstanding systems thinker with the ability to lead the execution of the loyalty program strategy
• Be quality focused of process execution by working with your dedicated loyalty program management team to define and improve processes to meet service level expectations
• Stay abreast of national and international performance improvement and loyalty programs trends
• To work with designer teams to create compelling visuals and the copywriting team to compose engaging copy and content that demonstrates your loyalty knowledge and ideas by leading the agency pitches/new proposals to client
Excellent verbal and written communication skills.
Work well under pressure and commit to deadlines.
Have excellent people skills and intuitive to customer's business needs.
Be well-groomed and presentable.
Calmly deal with customer complaints and issues.
10 years relevant experience
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