Customer Care Consultant - Cape Town, South Africa
- Harare, Zimbabwe
Job Details
| Job ID: | #16231 |
| Job Location | Cape Town, South Africa |
| Company Type | Beauty/Skincare |
| Job Role | Customer Care Consultant |
| Joining Date | ASAP |
| Employment Type | Full Time |
| Monthly Salary | Negotiable |
Preferred Candidate
| Career Level | Middle Management |
| Years of Experience | 3 |
| Residence Location | Cape Town, South Africa |
| Gender | Not Specified |
| Nationality | SA ID |
| Degree | Tertiary qualification related to Customer Service / Relations. Bsc in Quality |
Job Description
• Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.
• Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.
• Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.
• Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.
• Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company website
• Provides monthly reporting to Quality Assurance Manager.
• Provides reporting when requested and required for complaint trending.
Key Skills
• Problem-solving skills on Quality Assurance issues
• Administrative capabilities
• Data analysis and reporting skills
• Professionalism
• Determination to resolve and complete tasks
• Willingness to address challenging situations
• Shows interest and enthusiasm towards work
• Team player
Required Skills
• 2- 3 years experience in Quality Assurance involving the management of customer complaints is essential.
• Good understanding of products and their purpose of use and benefits is advantageous.
• 1-2 years experience in Customer Care or equivalent.
Additional Requirements
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