Accounts Director - Cape Town, South Africa

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Duties and Responsibilities:

• Lead the delivery of one of South Africa’s largest loyalty programs in the financial sector.
• Have at least 10 years plus experience in a similar role
• Lead loyalty programs to drive customer acquisition, development, and retention (cross-sell, up-sell and grow the account)
• Work closely with the client to help craft and/or deliver on their loyalty strategy
• Proactively prepare, plan, and implement successful solutions to meet our client needs with the aim of growing our existing client base and to assist with the acquisition of new clients.
• Negotiate various personality styles to reach consensus and a mutually beneficial solution with the client and the agency/organisation
• Have excellent interpersonal skills to work with cross-functional teams in a matrix organisation.
• Be an outstanding systems thinker with the ability to lead the execution of the loyalty program strategy
• Be quality focused of process execution by working with your dedicated loyalty program management team to define and improve processes to meet service level expectations
• Stay abreast of national and international performance improvement and loyalty programs trends
• To work with designer teams to create compelling visuals and the copywriting team to compose engaging copy and content that demonstrates your loyalty knowledge and ideas by leading the agency pitches/new proposals to client

Key Skills
Excellent verbal and written communication skills.
Work well under pressure and commit to deadlines.
Have excellent people skills and intuitive to customer's business needs.
Be well-groomed and presentable.
Calmly deal with customer complaints and issues.