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Customer Service Representative (German) - Cape Town, South Africa

  • Harare, Zimbabwe

Job Details

Job ID: #15607
Job Location Cape Town, South Africa
Company Type Telecommunications/Call Centre
Job Role Customer Service Representative (German)
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable

Preferred Candidate

Career Level Middle Management
Years of Experience 2
Residence Location Cape Town, South Africa
Gender Not Specified
Nationality SA ID
Degree Matric (Grade 12 or Equivalent qualification)

Job Description

14Dec
  • Job Status: Open

Our client is currently looking for German speaking Customer Service Representative who can help them deliver outstanding customer service to their international markets.


Duties and Responsibilities:

• German-speaking advisors to provide superior airline reservation services to customers.
• Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times, and international airport requirements.


Key Skills
Active listening.
Adaptability.
Attentiveness.
Conflict resolution.
Creativity.
Decision-making.
Dependability.
Effective communication.

  • Job Role: Customer Service Representative (German)
  • Industry: Media / Communications
  • Salary: Negotiable

Required Skills

2 Years of Experience
Qualifications
• Native/ Advanced level German & English Language Skills
• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• No criminal record
• Experience in Customer Services / Call Centre/travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions
• Work from home with your own Fibre fixed-line internet connection & UPS solution

Additional Requirements

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