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Reservations Manager - Lusaka, Zambia

  • Harare, Zimbabwe

Job Details

Job ID: #15276
Job Location Lusaka, Zambia
Company Type Hospitality and Tourism
Job Role Reservations Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary Neg with Sales Incentives

Preferred Candidate

Career Level Senior Management
Years of Experience 3
Residence Location Lusaka, Zambia
Gender Not Specified
Nationality Zambian Resident
Degree Relevant to role

Job Description

Lusaka, Zambia
  • Job Status: CVs Submitted - Awaiting Feedback from Client

Our client is in the Hospitality Industry and is looking for a RESERVATIONS MANAGER to join their team in Lusaka

• Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.
• Ensure that proper selling techniques are utilised to sell the lodge, flights and related experiences.
• Ensure all paperwork reservations, emails & general administrative requirements are completed or responded to in a timely fashion.
• Answering all enquiries pertaining to the lodge; including room types, rate, facilities for both the direct (local & international) and trade (local & international) and assisting all customers/clients with information about the services provided by the business, including details such as (but not limited to) access/logistics, rates/specials, room type recommendations, itinerary guidelines and more.
• Complete all duties as assigned by supervisors and managers.
• Handling of enquiry tracking, loyalty programs, CRM data input and marketing assistance
• Coordinate and manage availability across calendars. Ensure all bookings are captured on Res Request and offline Excel spreadsheet
• Finance: Management of provisional booking timelines & deposit payments. Requesting POP to pass on to back office to process
• Effective & efficient delivery of information and communication between Reservations, Operations and Marketing
• Complaints – handling of any issues in a professional, friendly and proactive mindset until such time that management need to step in

Key Skills
Essential to be primarily customer service orientated. The ideal candidate will be a people’s person with a natural flair for sales, excellent interpersonal skills and highly professional in both written and verbal communication platforms.
The guests experience begins with them so an ability or intention to exceed guest/agent expectations.
Essential to be highly organized, efficient with strong administration skills/experience, detail orientated, problem-solving mindset and be able to multi-task. Proficient in multi-communication platforms such as email, Skype, Whatsapp (business), Zoom and primary social media platforms: Facebook & Instagram.
Essential to have experience using Reservations Software

  • Job Role: Reservations Manager
  • Industry: Hospitality
  • Salary: Neg with Sales Incentives

Required Skills

3 Years of Experience
Minimum 3-5 years’ experience in a similar reservations position
Qualifications and hands on experience with reservations Software

Additional Requirements

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