Service Assistant - South Africa
- Harare, Zimbabwe
Job Details
| Job ID: | #15264 |
| Job Location | South Africa |
| Company Type | Logistics |
| Job Role | Service Assistant |
| Joining Date | ASAP |
| Employment Type | Full Time |
| Monthly Salary | Negotiable |
Preferred Candidate
| Career Level | Middle Management |
| Years of Experience | 4 |
| Residence Location | South Africa |
| Gender | Not Specified |
| Nationality | SA ID |
| Degree | High School Diploma or qualification equivalent |
Job Description
DUTIES AND RESPONSIBILITIES:
Assist the Services Lead and Services team in all areas of administration as directed and required.
Loading of all deposits and direct payments
Product-related query handling - investigation, reporting and feedback
Reconciliations where required
Registrations of new companies, customers and potentially suppliers
Administration behind contracts and agreements
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Assist with placement of orders, refunds, or exchanges when required
Advise on company information
Omnibus & FICA Management
Ad hoc Duties as required from time to time
Key Skills
Self-management
Attention to detail
Integrity and Honesty is non-negotiable
Reliability and dependability
Customer service focus
Good interpersonal and communication skills especially telephony skills
Strong work ethic
Fast learner
Required Skills
Additional courses in relevant fields will be advantageous
3 - 4 years proven experience in a similar role
Excellent organizational skills
Ability to complete tasks on time with minimal supervision
Able to work mornings, evenings, and weekends as needed
Additional Requirements
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