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Customer Success Officer- Lusaka & Ndola - Zambia

  • Harare, Zimbabwe

Job Details

Job ID: #14794
Job Location Zambia
Company Type Travel/ Tourism
Job Role Customer Success Officer- Lusaka & Ndola
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable depending on candidate

Preferred Candidate

Career Level
Years of Experience 2
Residence Location Zambia
Gender Not Specified
Nationality Zambian or Resident
Degree Diploma

Job Description

  • Job Status: Second Interviews In Progress

Our client in the Travel and Tourism industry is looking for a Customer Success Officer to join their team


GENERAL DUTIES
Key Account Management – Manage a Portfolio of Clients.
Opening Accounts
Reporting on account activity
Providing feedback on pricing
Advising on customer strategy.
Works closely with Sales Personnel (Travel Consultants, Reservations Consultants, Brokers) to maintain an overview of client activities with the group.
Relationship Development across customer organisations.
Monthly client meetings (Existing clients)
Product Education and knowledge dissemination to clients.
Gain and be able to sell a wide range of Group products.
Monitoring of service levels
Client reporting (MIS)
Achieve set number of weekly appointments
Achieve set annual client retention targets
Liaising with corporate travel teams re feedback and follow-up
Liaising with debtors department re accounts feedback
Liaising with product team & suppliers re new/existing deal requirements
Supplier agreements – updated regularly
Weekly & monthly reports to Area Team Leader and Sales Manager
Takes control of complaints and ensures that customer issues are dealt with effectively.
Works on Tenders including preparation and submission.
Debt Collecting
Delivering Statements as required.
Ensure regular visits to clients to discuss on overdue invoices, any queries that may have and discuss on the products available within the company for sale. Visits should extend your network to the client’s Finance
Manager, Accountant, Purchasing Manager, Payable officer, Front
Manager and Directors
New business development
Leads sourcing
Qualifying leads
Cold calling
New client presentations (Company Overview & Suite of Services)
Pricing/Terms negotiations
Achieve set number of weekly appointments
Achieve set new business targets (monthly/annually)
Liaising with corporate travel teams – implementations
Liaising with debtors department re new accounts
Weekly & monthly reports (GM)
B) SUPERVISORY DUTIES


Key Skills
Ability to be firm and organized to work in credit control.
The ability to work in a team and individually
Sound decision-making
Excellent written and verbal communication skills
Good attention to detail
The ability to work under pressure and to deadlines
Good business judgment
Sound Computer Skills using a computer, excel and word
Accountable, responsible and accurate

  • Job Role: Customer Success Officer- Lusaka & Ndola
  • Industry: Sales / Marketing / PR / Advertising
  • Salary: Negotiable depending on candidate

Required Skills

2 Years of Experience
Qualifications
Relevant Sales and Marketing Qualification
Previous experience as a Customer Success Officer
Previous experience in the Travel and Tourism industry

Additional Requirements

Travel
Marketing
Tourism
Sales

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