Call Centre Agentx2 - Lusaka, Zambia
- Harare, Zimbabwe
|Job Location||Lusaka, Zambia|
|Company Type||IT/ Telecommunications|
|Job Role||Call Centre Agentx2|
|Employment Type||Full Time|
|Monthly Salary||Negotiable depending on candidate|
|Years of Experience||2|
|Residence Location||Lusaka, Zambia|
Conduct phone interviews with Company beneficiaries in the rural sector.
Client calling lists will be provided, and the agents will be expected to use the Call Centre equipment adopted by the Company.
Agents will be required to record responses to these interviews on the system provided, and to be able to conduct a basic analysis of this information.
Maintenance of time sheets, work schedules, and basic weekly reporting.
Various office administration functions that are not necessarily related to Call Centre activities.
Appropriate training will be provided.
Ability to use initiative, and apply rationale logic to daily operational activities
Computer literate in word and excel
Proficient in English and at least two local Zambian languages
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