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Operations Manager (Logistics) - Harare,Zimbabwe

  • Harare, Zimbabwe

Job Details

Job ID: #13517
Job Location Harare,Zimbabwe
Company Type Transport/ Shipping/ Logistics
Job Role Operations Manager (Logistics)
Joining Date ASAP
Employment Type Full Time
Monthly Salary USD$2,000-4000/ month plus vehicle and performance bonus

Preferred Candidate

Career Level Senior Management
Years of Experience 5
Residence Location Harare,Zimbabwe
Gender Not Specified
Nationality Zimbabwean
Degree Marketing Management

Job Description

29Apr
  • Job Status: Job Offer Made

Our client is looking for a Operations Manager to join their team.


TEAMWORK
Overall supervision and administrative control of the Operations department
Planning and supervision of daily operations…to do lists, system review etc
Develop operational strategy and direction
Review and adjust where necessary job descriptions/ KPIs of team members in your department
Set team objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal
Spotting conflicts (internal and external) early on and resolving them to the satisfaction of all involved parties and advising Management accordingly
CUSTOMER SERVICE
Professional and timely communication
General support and responding to client enquiries within 24 hours
Increase the effectiveness and efficiency of Services through improvements to each function (Accounts, Operations, IT Systems) as well as coordination and communication between functions Work independently with impeccable follow-through and commitment to customer service.
EXPORT
Ensuring export booking confirmation with client is managed efficiently
Precise shipment progress reports and client updates
Truck allocation to meet all deadlines
Get approval from finance to release BL to client
Closure of files in a timely manner
IMPORT
Clear and timely communication with agents daily to ensure clearance within 3-4 (Beira) and 1-2 (Durban) working days from discharge date at port (imports)
Accurate entry into the system
Allocate transport within 72 hours of clearance at port
VENDOR MANAGEMENT
Ensuring timely reception of reports and documentation
Check vendor rates and charges are accurate on invoices and transmit to management within 24 hours
Respond to any queries on invoices within 24 hours
Avoid any additional charges due to negligence
Where requested, follow-up on vendors if service delivery is below the agreed standard (daily updates, formal notice to vendors…)
Regular checks on buying rates from current/new service providers in order to keep the company extremely competitive on the Market…managing rates sheets and supplier contracts.
CUSTOMER BILIILING
Ensuring timely reception of all additional charges and advising clients and accounts department in writing prior to delivery of cargo
Liaison with accounts department regarding customer status of account
DOCUMENT HANDLING
Micromanaging to ensure all documentation is in order
Ensuring smooth flow of documents to prevent delays
Ensuring all documents and duties/VAT are in place prior to loading cargo
SYSTEM MANAGEMENT
Company tracking system: daily data quality management / pull out reportsand ensure all cargo are managed with no additional costs / Close monitoring of suppliers and operational staff’s KPIs
Study the system and understand ways that in can be used to better the company’s service to it’s clients
REPORTING
Providing Operation report as requested by management - Weekly/monthly reports (both factual and performance related) in order to maintain an excellent customer service culture within the company
Implementing general policies, procedures, guidelines, and standards, identifying process improvements to increase efficiency or reduce costs, and managing processes to audit files and records for compliance…Books of process , IOPs, SOPs …


Key Skills
Solid PC operational knowledge
Microsoft Office applications experience 
CRM / TRACKING software tools knowledge a plus
Minimum 5 years experience in a similar role
Effective presentation and customer relations skills
Excellent communication skills (verbal and written)
Ability to multi-task, prioritize, and manage time effectively
Attention to detail (Very Important)
Good problem solving skills
Dependable and confidential
Motivated and flexible
Proactive Decision Maker
Teamwork
Working Well Under Pressure
Spoken languages: English and Portugese a plus

  • Job Role: Operations Manager (Logistics)
  • Industry: Transport / Shipping /Logistics
  • Salary: USD$2,000-4000/ month plus vehicle and performance bonus

Required Skills

5 Years of Experience
Qualifications
High School Diploma or Equivalent
Bachelor of Commerce in Marketing Management
Relative diplomas, certificates and training a plus

Additional Requirements

Operations
Management
Customer relations
Marketing

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