IT Support Specialist - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||IT Support Specialist|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||3|
|Degree||Bachelor’s degree in Information Systems or Computer Science|
Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or users through steps to help them resolve their technical problems.
Maintain procedures and reports that provide technical support to the entire organization.
Analyse records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Establish accounts for new users and assist with password or login problems.
Visit out of town sites for on-site support.
Strong troubleshooting and critical thinking skills.
Team-oriented attitude to help other colleagues and departments with technical problems.
Excellent customer service skills.
Strong interpersonal communication and relationship-building skills.
Ability to multitask in a fast paced environment.
3 years of experience in a technical support role.
Microsoft and Cisco Certifications an added advantage.
Proficient in Windows 10, Microsoft Office 365, Linux etc.
Good knowledge of various networking concepts.
Clean Class 4 drivers licence a must.
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