Account Manager - South Africa
- Harare, Zimbabwe
|Job Location||South Africa|
|Company Type||Retail / Wholesale / FMCG|
|Job Role||Account Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||3|
|Residence Location||South Africa|
|Nationality||RSA Citizen or Work Permit Required|
1.1 Report to the Manager: Marketing and deliver service excellence to key customers in order to reach the goals of the company.
1.2 Embrace the values and leadership philosophy of the company.
1.3 Actively participate in the visual management systems to improve team performance.
1.4 Individual performance management.
1.5 Be able to act as back-up for the Manager: Marketing.
2.1 Sales Function.
2.1.1 Effective, professional communication (verbal as well as written) with key clients to improve the customer experience.
2.1.2 Negotiating to achieve set target prices.
2.1.3 Obtain in-depth knowledge about the product range and specifications offered by the company.
2.1.4 Internal communication to ensure that expectations of customers are achieved.
2.1.5 Compile and execute the customer management plan.
2.2 Business development function.
2.2.1 Introduce new and potential customers to the company.
2.2.2 Tell the company’s story and strengthen the customers’ perception of the company.
2.2.3 Know the business of customers’ business to find new links to the products offered by the company.
2.2.4 Find new markets for existing and new products offered by the company.
2.2.5 Do desk research and gather market intelligence when needed.
2.3.1 Explore and pursue trading opportunities.
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.