Customer Service Manager - Cape Town, South Africa

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The incumbent’s role will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales-.
DUTIES AND RESPONSIBILTIES
Execution of excellent customer service to a defined customer base.
Responsible for immediate order entry and continual updating of customer data base on the system.
Timely processing of samples according to predetermined lead and delivery times.
Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).
Checking of terms of payment and delivery conditions.
Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.
Monitoring and addressing of customer complaints, issuing of credit notes, etc.
Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.
Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.

Key Skills
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.