Customer Service Manager - Cape Town, South Africa
- Harare, Zimbabwe
|Job Location||Cape Town, South Africa|
|Job Role||Customer Service Manager|
|Employment Type||Full Time|
|Monthly Salary||R 25 000|
|Career Level||Middle Management|
|Years of Experience||5|
|Residence Location||Cape Town, South Africa|
|Nationality||RSA Citizen or Work Permit Required|
The incumbent’s role will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales-.
DUTIES AND RESPONSIBILTIES
Execution of excellent customer service to a defined customer base.
Responsible for immediate order entry and continual updating of customer data base on the system.
Timely processing of samples according to predetermined lead and delivery times.
Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).
Checking of terms of payment and delivery conditions.
Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.
Monitoring and addressing of customer complaints, issuing of credit notes, etc.
Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.
Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
At least five years’ work experience in Customer Service, preferably in the Food and Beverage Industry.
Exposure to international markets and the Botanical/Rooibos Industries will be advantageous;
Good numerical and computer skills;
Good communication and people skills;.
Senior Brand ManagerDurban, South AfricaOur client, a well-established company is currently looking for a senior brand manager to join their team.
Key Account ManagerHarare,ZimbabweOur client is looking for a driven and passionate Key Accounts Manager for their online retail business.
Our Client is looking for a dynamic Sales Manager to join their team.
Light Vehicle SalespersonHarare,ZimbabweOur client is looking for a Light Vehicle salesperson to join their team
Van Sales RepresentativeHarare,Zimbabwe