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Customer Service Manager - Cape Town, South Africa

  • Harare, Zimbabwe

Job Details

Job ID: #12951
Job Location Cape Town, South Africa
Company Type FMCG
Job Role Customer Service Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary R 25 000

Preferred Candidate

Career Level Middle Management
Years of Experience 5
Residence Location Cape Town, South Africa
Gender Not Specified
Nationality RSA Citizen or Work Permit Required
Degree Degree

Job Description

Cape Town, South Africa
  • Job Status: Open

Our client, in the FMCG industry is currently looking for a Customer Service Manager to join their team.

The incumbent’s role will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales-.
Execution of excellent customer service to a defined customer base.
Responsible for immediate order entry and continual updating of customer data base on the system.
Timely processing of samples according to predetermined lead and delivery times.
Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).
Checking of terms of payment and delivery conditions.
Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.
Monitoring and addressing of customer complaints, issuing of credit notes, etc.
Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.
Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.

Key Skills
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

  • Job Role: Customer Service Manager
  • Industry: Sales / Marketing / PR / Advertising
  • Salary: R 25 000

Required Skills

5 Years of Experience
Relevant tertiary degree/diploma (Sales/Marketing or otherwise);
At least five years’ work experience in Customer Service, preferably in the Food and Beverage Industry.
Exposure to international markets and the Botanical/Rooibos Industries will be advantageous;
Good numerical and computer skills;
Good communication and people skills;.
Outgoing personality.
Own transport.

Additional Requirements

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