Cloud Storage Specialist - Harare,Zimbabwe

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Install, configure and manage iSCSI storage environment
Monitor and troubleshoot performance issues related to VMWare. Networking and the storage subsystems in the Greenlight Cloud.
Participate in on-call/afterhours support rotation which can include weekends
Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests
Administrative tasks such as ensure proper recording, documentation, and closure of work tickets, including time entries.
Maintain and update internal technical documentation of both company and clients
Preserve and grow knowledge of support procedures, products and services
Recommend procedure modifications or improvements
Utilize excellent customer service skills and exceed customer expectations
Maintain company provided tools and test equipment and ensure proper calibration and working order
Follow company processes and adhere to company standards
Maintain and meet applicable regulatory requirements
Performs other duties as assigned

Key Skills
5 - 8 years experience working in a data center environment
5 - 8 years experience working on SAN based storage – implementation, design, troubleshooting.
5 - 8 years experience working with VMWare to include installation, configuration, troubleshooting the following technologies
Advanced broad range technical troubleshooting and issue resolution skills and experience
Hardware: pc hardware, macs, printers, scanners, computer peripherals, mobile devices, servers
Software: Windows PC OS and Server OS, Citrix, VMWare, MS Office products, Mac OS