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Customer Service Host (Portuguese-Fluent) - South Africa

  • Harare, Zimbabwe

Job Details

Job ID: #12637
Job Location South Africa
Company Type Call Center / BPO
Job Role Customer Service Host (Portuguese-Fluent)
Joining Date ASAP
Employment Type Full Time
Monthly Salary R15 000 to R20 000

Preferred Candidate

Career Level Entry Level
Years of Experience 3
Residence Location South Africa
Gender Not Specified
Nationality Citizenship or Work Permit Required
Degree Matric and/or relevant Degree or Diploma.

Job Description

  • Job Status: Open

Our client, an established Online Support Company located in Cape Town, is always on the lookout for professional Portuguese-speaking Customer support agents to join their team.

Your duties will include but not limited to:

Promotion driven interventions, inbound (and/or outbound when required).
Financial information, Profile specific advice, and review for additional offers, pro-active value adds.
Customer relationship building and management by maintaining customer notes and paying attention to customer cues.
Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media.
You will be required to stay abreast of customer center SLA's as teamwork will be required to maintain and exceed the expectations set.
Ensure that more complex customer issues are followed up and resolved in a timely manner (by following a defined escalation path when required).
Key Performance Areas:

Identify the needs of the end-user.
Answer chat, calls, and respond to emails.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Enter and update customer information into the system.
Identify and escalate priority issues.
Follow up customer calls where necessary.

Key Skills
Strong customer service skills; ability to create rapport with customers, via telephone, chat, and email.
Fluent in spoken & written English/Swedish/German/Norwegian/Finnish (mother tongue level).
Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines".
Excellent organization, multi-tasking, and time management skills.
A proven ability to see problems through to their resolution.
An excellent history of attendance and adherence to work schedules.
Demonstrated literacy in MS Office (Outlook, Word, and Excel).
Prioritize tasks in a busy environment.
Proven passion for customer service and excellent CRM skills.
Pro-active, organized, and strong personal drive.
Ability to work shifts.
Valid driver’s license and own transport is advantageous.

  • Job Role: Customer Service Host (Portuguese-Fluent)
  • Industry: IT / Telecommunications
  • Salary: R15 000 to R20 000

Required Skills

3 Years of Experience
Completed Matric (Grade 12 Equivalent).
At least 3 years of Customer Service Experience.
Previous Call Centre work an advantage.
Excellent Written and Spoken Portuguese.
Previous working experience in the online customer support industry a definite advantage.

Additional Requirements

Call Center
Customer Service

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