Operations Manager - Johannesburg, South Africa
- Harare, Zimbabwe
|Job Location||Johannesburg, South Africa|
|Company Type||Transport / Shipping / Logistics|
|Job Role||Operations Manager|
|Employment Type||Full Time|
|Career Level||Senior Management|
|Years of Experience||5|
|Residence Location||Johannesburg, South Africa|
|Nationality||Citizen or Work Permit Required|
|Degree||Bachelor’s degree in Operations Management/Sales/ Business-Related Qualification or equivalent.|
The purpose of this role is to analyse, improve, and implement organisational processes, and work to improve quality, productivity, and operations across the organisation.
This includes formulating strategy, improving performance, procuring material and resources, and securing compliance while delivering on business initiatives and enhancing growth and profitability.
This role will also have the responsibility to guide, mentor, and train staff to ensure operational excellence and effectiveness, as well as maintain strong relationships with service providers, suppliers, and customers.
Operations & Business Development.
Ensure all operations are carried on in an appropriate, cost-effective way.
Improve operational management systems, processes, and best practices.
Help the organisation’s processes remain legally compliant and manage risk proactively.
Formulate and implement strategic and operational objectives.
Examine financial data and use them to improve profitability.
Identify new business (product and service) development opportunities and prioritize them by ROI.
Support the Regional, Services, Sales & Marketing, and IT Managers with special focus to enable the conversion of both new and existing products to enable the minimizing of manual/physical intervention/work required.
Manage ad hoc projects where required, including ensuring the profitability of the project.
Ensure all operations with regards to customer service delivery as well as supplier management is carried out in an appropriate and cost-effective manner.
Set up, improve processes, procedures, and ways of work in the Services team to encourage superior customer services and supplier relationships.
Full analysis of potential new services providers and new owned branches
Branches/Offices & Diesel Truck Parks/Stops/Depots (sites).
Driving operations and implementation of procedures through the various Regional and area managers to ensure smooth running and effective operations.
Report to the CEO the variances from the established budget specifically those that could negatively impact the profitability and sustainability of the Company, making recommendations on how to mitigate and address the risk.
People/Human Resources (HR).
Lead, manage, implement and execute across People/Human Resources (HR), Accounts, Services, Operations, Corridor Development, Business Development, Corporate Affairs, IT, Sales & Marketing, Finance, Regulatory, Compliance, Governance, Legal and Competitor elements of the business within your assigned function of responsibility. Ensure the recruitment of a high caliber staff to drive a high-performance culture across the area.
Ensure that all permanent and temporary staff in the team have up to date employment contracts as per the company policy and/or the applicable local legislation as a minimum.
Implement and drive a high-performance culture to enable pay for performance culture as directed by the CEO and Company policy.
Ensure all non-performance, non-compliance, and misconduct issues are addressed formally and timeously according to company policy and/or local legislation as a minimum.
Provide feedback at regular intervals to team members & conduct performance evaluations of assigned team members. Supervise, coach, and train new and current employees, where required.
Orientate new employees and train them on department-related activities.
Identify training and developmental needs necessary and conduct required training.
Proactively manage all members of the team ensuring continuous and progressive performance.
Lead team activities to ensure business objectives are accomplished in a safe, timely, cost-effective manner, according to the highest quality specifications.
Service Stations (stations).
Track and monitor related input costs at sites, stations, customer & supplier service center to improve profitability and competitiveness.
Plan and schedule a minimum of 1 annual visit to the service stations, branches, and Fuel truck parks (with Regional/Area/Sales & Marketing/Operations Services Managers) based in the country of duty station or where possible when traveling to other countries (20% of customers that does 80% our volume).
Provide support and input into both the development/design and prioritising according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
Support the growth of new and existing customers, products, and services by ensuring understanding of the performance of the product and service by the customers, service point, branch, diesel truck park, and country.
Provide support and input into the development/design of the fi
Analytical Thinking: the ability to identify issues, obtain relevant information, relate, and compare information from different sources, and identify alternative solutions.
Building Partnerships: Ability to develop and use collaborative relationships to ensure that the work goals are achieved.
People Management: Ability to effectively manage and evaluate the performance of employees Strong interpersonal skills: ability to communicate and work well in a team environment as well as on an individual basis, as well as to make fast and effective decisions.
Strong customer focus: dedication to meeting the expectations and requirements of the customer; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.
Character: Enjoys hard work and is full of energy to meet challenges; seizes opportunities when they arise and is action-orientated.
Extensive travel throughout Africa.
Previous experience in working within the Diesel, Trucking, logistics or similar environment is essential.
Bachelor’s degree in Operations Management/Sales/ Business-Related Qualification or equivalent.
Valid Passport and Driver’s license.
Previous experience in multiple currencies is required.
Previous experience in a company reporting into a group structure is an advantage Logistics, Financial Services, Financial Technology or Consumer Financial Services experience preferred.
Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.
To develop, manage, and control the country finance, controlling and administration functions, in accordance with overall finance guidelines, legal framework and accounting standards with the objective of supporting the management decision-making process in the country
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