Customer Services Systems Technical Lead - Cape Town, South Africa

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Design: set the vision and standards for the development and integration of our CS systems.
Implement: lead the technical part of all CS system implementations, including hands-on development
and technical configuration where required
Document Everything: make sure we have top class up to date technical and use case documentation
Quality Assure: test everything before it gets to the users and then ensure the user base knows what
and how to test to confirm it all works
Support: proactively engage with the user base to find and track problems and to review the efficacy of
the changes
Keep Everything Healthy: make sure everything is performing as expected and we are thinking about
App Installations and Integrations: identify and be part of selecting 3 rd parties to implement functional
extensions and capabilities to service our CS and new markets’ roadmaps
Collaborate and Improve: constantly engage with the user base and partners to plan, review, feedback
and continuously improve our CS systems – standing still is NOT an option!

Key Skills
Customer-focused: everything we do is about the customer
Organised: 100s of people depend on these systems to do their jobs well, so it must work
Analytical: you should be able to look at data and insight from multiple sources, and to draw informed
conclusions
Thrive under pressure: we’re hyper-growth, so there will always be challenges and more to do!
Relevant: customers move faster than we do, so you need to help us keep up by staying on top of trends
and applying that to how we can get the best out of our systems and our teams
Team Player: building great teams is how we will succeed