Parts Manager - Zambia
- Harare, Zimbabwe
|Job Role||Parts Manager|
|Joining Date||January 2021|
|Employment Type||Full Time|
|Career Level||Senior Management|
|Years of Experience||7|
Parts Manager Responsibilities and Duties:
Monitor current customer base and recommend strategies to attain more clients and ensure optimal level of customer satisfaction.
Determine part sales objectives and targets and ensure compatibility for same with dealer productivity and provide assistance to all customers.
Develop effective parts processes for both internal and external customers and maintain an inventory for all service departments and coordinate with various vendors to obtain all discounts.
Train all employees to work efficiently with all customers and parts and ensure effectiveness of all warehouse operations according to objectives and prepare appropriate forecasts.
Identify and resolve all issues in parts department and ensure achievement of all short and long term objectives.
Prepare monthly and annual sales plans and targets and evaluate all activities for department.
Design various merchandising strategies and monitor inventory of all physical parts and oversee all return processes for parts.
Maintain all warranty claims and assist in all changes and coordinate with vendors for all shipping delays to ensure compliance to time.
Manage all purchase orders and resolve any discrepancy for all purchase orders.
Train all parts personnel in sales and inventory procedures and participate in all sales meetings.
Ensure and maintain effective training standards for all employees.
Must know and have worked with brands such as John Deere
Must have at least 7 years’ experience in a similar role managing a LARGE department – ideally other international company/brand or similar
Must have good administrative skills
Must also demonstrate good sales skills
Must have experience working in Africa, work experience in remote areas and in Zambia would be an added advantage
They will be managing a team of 12 currently but are quickly expanding
Must have excellent Knowledge of Agricultural equipment such as - Combines, Headers, Self-Propelled Sprayers Equalizer (planters), Tractors, Monosem, Spray Nozzles
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