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Word Press Support Technician - Cape Town, South Africa

  • Harare, Zimbabwe

Job Details

Job ID: #12015
Job Location Cape Town, South Africa
Company Type IT
Job Role Word Press Support Technician
Joining Date ASAP
Employment Type Mornings Only
Monthly Salary Negotiable

Preferred Candidate

Career Level Middle Management
Years of Experience 2
Residence Location Cape Town, South Africa
Gender Not Specified
Nationality South African

Job Description

Cape Town, South Africa
  • Job Status: Open

Come work as a WordPress Support Technician, working with some amazing people, where you’ll identify client needs alongside our client services manager, identify potential solutions, and carry out all client-facing communication for various project sizes.

Be the first responder for inbound client communication with the ability to identify what’s needed, set clear expectations with the client, and plan the work needed with the client services manager and development team.
To provide a first-class service to our clients.
Respond to all inbound emails as quickly as possible during business hours. Business hours are 3:00pm – 12:00am SAST.
In cooperation with the client services manager, create quotes for work that’s needed and getting approval from clients for that work.
In cooperation with the client services manager, determine what exactly is needed to fulfill the needs of a client request.
Communicate frequently and effectively through project management and help desk tools both internally and with clients.
Ask smart questions to get to the root of the challenge of work that’s needed for the client.
Post status updates from clients to our internal team
Communicate findings and project progress from our development team back to clients Present information in both directions in the most accurate and clear way possible.
Be as concise as possible without leaving out important details.
Leverage screen capture and video capture tools to more effectively and clearly communicate specific issues a client may be facing, or to more clearly show our development team the work to be completed.
Implement best practices for performing all tasks related to client communication and services.
Coordinate multiple ongoing maintenance and development tasks with budgets between $150 to $5K, or more.
Be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. This may require using an SFTP client (Filezilla, Transmit) to rule out common file conflicts.
Have a thorough understanding of WordPress and the web hosting landscape.
Have a clear understanding of DNS and domain configuration Be comfortable with HTML, CSS, jQuery, PHP as well as a willingness and ability to learn quickly for technical troubleshooting purposes.

Key Skills
You have strong communication skills. This means your grammar, spelling, tone of emails and verbal communication skills are excellent.
You have no problem picking up the phone and calling a client to get to the bottom of a problem when the need arises.
You’re highly organised and always looking for productivity shortcuts within Hubspot, Teamwork Projects, and Teamwork Desk.
You can break complex problems into task-level items.
You can recognise patterns and can identify gaps in processes, including ways to improve current workflows. You thrive on best-in-class customer support and you’re continually anticipating upcoming client requests or needs of the team.
You can work your way through problem resolution and website troubleshooting.
You look for opportunities to take on increased responsibilities at the company.

  • Job Role: Word Press Support Technician
  • Industry: IT / Telecommunications
  • Salary: Negotiable

Required Skills

2 Years of Experience
We’re looking for an organised and detailed-oriented WordPress support technician with 2 years of relevant experience. It’s a remote working position, so you’ll have the flexibility to work from wherever there is a fast internet connection. (By fast, we mean being able to have video calls without the “can you hear me now? Nope. Wait. Let me turn off my video.” conversation).

Additional Requirements

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