Commercial Account Manager - South Africa
- Harare, Zimbabwe
|Job Location||South Africa|
|Company Type||Strategic Management|
|Job Role||Commercial Account Manager|
|Employment Type||Full Time|
|Monthly Salary||R 20 000 - R 25 000|
|Years of Experience||5|
|Residence Location||South Africa|
DUTIES AND RESPONSIBILITIES . • Create new sales opportunities and grow the client base by going out daily to the designated area to canvas for new business • Develop and increase market share in the indicated areas • Building relationships with new customers as well as look for any further selling opportunities including software and solutions from the Product range • Prospecting and cold calling targeted accounts within the designated area • Project a professional image and recognize selling opportunities by conducting needs analysis and total cost of ownership of prospective customers • Develop the necessary skills, knowledge and expertise and utilize selling value through process methodology to achieve success in the sales environment • Maintain and improve customer service levels by upselling and cross selling, as well as a customer centric approach to adding value • Meet set daily, monthly and quarterly targets and achieve all KPIs according to agreed delivery dates with Manager • Communicate consistent updates and sales productivity status to the Manager • Liaise with all divisions to ensure total client satisfaction • Responsible for maintaining and updating client database, keeping a diary and accurate completion of paperwork • Utilise CRM system (Siebel) as part of the required sales management and sales optimization platform • Manage planning process through scheduled reviews and updates • Working with and leveraging external partners to deliver solution sales • Significant percentage of time spent directly with customers • Interface with customers with the focus being on management level • Develop business plans in conjunction with customers • Apply consultative selling techniques to identify and advance opportunities that result in on-going profitable revenue growth • Maintain a high level of customer loyalty and build trust and integrity • Implement margin recovery strategies • Identify customer requirements and match these with capabilities • Identify and lead the account resources to ensure coordinated, efficient account management and accountability for achieving business results • Manage relationships with existing customers
• Ability to deliver competent /professional presentations to all levels • Ability to present, negotiate and close deals to make or exceed sales targets • Establish image of professionalism and reliability towards customers • Ability to produce information on all aspects of client demands, using internal resources, systems and product knowledge • Strong administration and organisational skills • Strong account management skills • Strong business acumen • Ability to work in a TEAM ENVIRONMENT and to demonstrate the Values • Target driven • Strong customer relationship management • Excellent verbal and written communication skills • Work well under pressure and be able to manage time and workload • Must be able to work independently with little supervision • Demonstrates drive and positive approach to work and a determination and motivation to achieve targets • Ability to understand the flow of information within a company • Strong focus and emphasis on new business
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