Digital Product Specialist/Key Account Manager - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Digital Product Specialist/Key Account Manager|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||2|
|Nationality||Zimbabwean or Permanent Resident|
|Degree||Bachelor's degree in Business Administration, Finance, Sales, or related field.|
Acquiring detailed knowledge and operational implentation (and staying abreast ) of all latest platform solutions, namely SMS, WhatsApp for Business, Chatbots, Cloud Contact Centre, Email and more
Up-selling and integration of above mentioned solutions to existing clientele base
Maintenance and growth of existing and future customer relationships across multiple verticals within customers’ organisations.
Developing and sustaining solid relationships with key clients that bring in the most income for the company.
Addressing and resolving key clients’ complaints.
Acting as the main point of contact between key clients and internal teams.
Supervising the account teams assigned to each key client.
Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Experience in all Microsoft Office applications as well as CRM software.
The ability to build rapport with key clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.
Proven experience in Microsoft Office applications as well as CRM software
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