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Digital Product Specialist/Key Account Manager - Harare,Zimbabwe

  • Harare, Zimbabwe

Job Details

Job ID: #11507
Job Location Harare,Zimbabwe
Company Type Services
Job Role Digital Product Specialist/Key Account Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable

Preferred Candidate

Career Level Middle Management
Years of Experience 2
Residence Location Harare,Zimbabwe
Gender Not Specified
Nationality Zimbabwean or Permanent Resident
Degree Bachelor's degree in Business Administration, Finance, Sales, or related field.

Job Description

  • Job Status: Closed

Our client is looking to hire an experienced Key Account Manager to maintain solid relationships with the company's key clients.

Acquiring detailed knowledge and operational implentation (and staying abreast ) of all latest platform solutions, namely SMS, WhatsApp for Business, Chatbots, Cloud Contact Centre, Email and more
Up-selling and integration of above mentioned solutions to existing clientele base
Maintenance and growth of existing and future customer relationships across multiple verticals within customers’ organisations.
Developing and sustaining solid relationships with key clients that bring in the most income for the company.
Addressing and resolving key clients’ complaints.

Acting as the main point of contact between key clients and internal teams.
Supervising the account teams assigned to each key client.
Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Key Skills
Experience in all Microsoft Office applications as well as CRM software.
The ability to build rapport with key clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.

  • Job Role: Digital Product Specialist/Key Account Manager
  • Industry: Sales / Marketing / PR / Advertising
  • Salary: Negotiable

Required Skills

2 Years of Experience
Bachelor's degree in Business Administration, Marketing or related field.
Proven experience in Microsoft Office applications as well as CRM software

Additional Requirements

Key Account Manager
Digital Product Specialist

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