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Sales Engineer - Lusaka, Zambia

  • Harare, Zimbabwe

Job Details

Job ID: #11414
Job Location Lusaka, Zambia
Company Type IT/Telecomms
Job Role Sales Engineer
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable

Preferred Candidate

Career Level Middle Management
Years of Experience 3
Residence Location Lusaka, Zambia
Gender Not Specified
Nationality Zambian National or Resident

Job Description

Lusaka, Zambia
  • Job Status: Job Offer Made

Our Client is seeking a Sales Engineer to join their team
The right candidate needs to be hands on and very self motivated

Responsibilities and Duties Include but are not subject to:
Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements
Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients
Provide excellent pre-sales and post-sales support to the clients
Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients
Ensure sales reporting and pipeline management
Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed
Manage the service desk process, oversee incident management, provide support to NOC
Liaising with internal departments to monitor and report on key service metrics and drive improvements
Provide 1st level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Assist in network installation, testing & commissioning, bringing into service, integration
Assist with creation of ad hoc reports as needed

Key Skills
Minimum four years’ relevant work experience in telecom industry
Demonstrated technical knowledge in telecommunications with commercial acumen
Experience in sales support, service delivery, network infrastructure or operations support
Quick to understand technical issues and concepts
Excellent sales and business development skills
Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc
Experience working with AC and DC power as well as PSU units
Effective written and verbal communications skills evidenced by previous work history and accomplishments
Excellent communications and presentation skills, including ability to summarise and concisely share key information
Good English language communicator with a natural aptitude for dealing with people

  • Job Role: Sales Engineer
  • Industry: IT / Telecommunications
  • Salary: Negotiable

Required Skills

3 Years of Experience
Bachelor's degree in IT, Telecommunications, Computer Science or Commerce
IT Technical certifications e.g. ITIL, CCNA, JNCIA

Additional Requirements

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