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General Manager - Victoria Falls,Zimbabwe

  • Harare, Zimbabwe

Job Details

Job ID: #11336
Job Location Victoria Falls,Zimbabwe
Company Type Hospitality
Job Role General Manager
Joining Date ASAP
Employment Type Full Time
Monthly Salary Negotiable

Preferred Candidate

Career Level Senior Management
Years of Experience 10
Residence Location Victoria Falls,Zimbabwe
Gender Not Specified
Nationality Zimbabwean
Degree Hospitality Degree or Equivalen

Job Description

Victoria Falls,Zimbabwe
  • Job Status: CVs Submitted - Awaiting Feedback from Client

Our client is looking for a General Manager to manage their new hotel.

Oversee the operations functions of the hotel
Hold regular briefings and meetings with all head of departments
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
Handling complaints, and oversee the service recovery procedures
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Ensure all decisions are made in the best interest of the hotels and management
Deliver hotel budget goals and set other short and long term strategic goals for the property
Developing improvement actions, carry out costs savings
Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs
Act as a final decision maker in hiring a key staffs
Coordination with HOD's for the execution of all activities and functions
Overseeing and managing all departments and working closely with department heads on a daily basis
Be accountable for responsibilities of department heads and take ownership of all guest complaints
Provide effective leadership to hotel team members
Respond to audits to ensure continual improvement is achieved
Corporate client handling and take part in new client acquisition along with the sales team whenever required
Liaising with the Labour Department and staff issues
Ensuring compliance with licensing laws, health and safety and other statutory regulations

Key Skills
Initiative and passionate
Excellent leadership Skills
Excellent numerical, verbal and written communication skills
Good interpersonal skills and customer service are vital

  • Job Role: General Manager
  • Industry: Hospitality
  • Salary: Negotiable

Required Skills

10 Years of Experience
Hospitality Degree or Equivalent
Reliability and stamina are essential
Numeracy is particularly important for finance-related and office-based roles

Additional Requirements

4 star
Hotel management
team management

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