Service Advisor - Female - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Service Advisor - Female|
|Employment Type||Full Time|
|Career Level||Middle Management|
|Years of Experience||5|
|Nationality||Zimbabwean or Permanent Resident|
Great customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Connect customers with appropriate automotive service options
Consult with mechanics regarding appropriate service options
Develop as many solution methods as possible attempting to keep costs low
Explain all service options to customers including time and cost estimates
Advise customers on warranty protections and other potential cost saving service options
Track an Maintenance or repairs status , fill out reports on labour and cost of al services <br. Perform post-service inspection with customers and answer any questions they may have
Ring up customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicle are ready for pick-p
Manage Shop workflow and schedule for mechanics and technicians
Excellent Communication skills
Compassionate and patient demeanor
Problem solving ad critical thinking skills
Excellent Interpersonal and communication skills
Extensive knowledge base of automotive industry and parts
Computer Literate to include proficiency in Word, Excel and Outlook <br< Ability to explain complicate automotive concepts to visitors who may not be familiar with industry terminology
Mechanical experience on light vehicles
Must be able to use Sage Pastel
Must be able to use Microsoft office especially excel
5 years experience in this field
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The role is based in Beira, Mozambique and is open to all nationalities that are keen to make a move to Mozambique.
Full job description to follow
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