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Customer Complaints / Office Administrator - Johannesburg, South Africa

  • Harare, Zimbabwe

Job Details

Job ID: #10733
Job Location Johannesburg, South Africa
Company Type Retail
Job Role Customer Complaints / Office Administrator
Joining Date ASAP
Employment Type Full Time
Monthly Salary R12 000 per month

Preferred Candidate

Career Level
Years of Experience 2
Residence Location Johannesburg, South Africa
Gender Not Specified
Nationality S.A Citizen or Work Permit Required
Degree

Job Description

23Mar
Johannesburg, South Africa
  • Job Status: On Hold

Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.


Primary responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.


Key Skills
Empathy. Understanding the customer and the problem is key for anyone in a customer facing role
? Clear communication skills.
? Product knowledge
? Problem-solving skills
? Patience
? Positive attitude
? Positive language
? Listening skills

  • Job Role: Customer Complaints / Office Administrator
  • Industry: Administration / Secretarial
  • Salary: R12 000 per month

Required Skills

2 Years of Experience
Qualifications
Matric Certification
2 years working experience (Retail)

Additional Requirements

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