Operations Manager - Harare,Zimbabwe
- Harare, Zimbabwe
|Job Role||Operations Manager|
|Employment Type||Full Time|
|Career Level||Senior Management|
|Years of Experience||3|
|Nationality||Zimbabwean or Permanent Resident|
Recruitment and selection of potential candidates for Sales and Marketing department
Prepare and conduct Recruitment Tests
Identify training needs and recommend training programs
Evaluates performance of sales staff daily, weekly, monthly and report to MD
Monitors employee discipline and report any misconducts to the MD
Monitor Sales Executives performance daily using The Daily Performance Monitoring Sheet
Frequent visit of shops to monitor compliance to selling procedures and policies, selling skill of sales staff, shop hygiene, employee hygiene, stock orderly arrangement and other hygienic factors.
Deals with customer complaints and authorization of returns or swaps and ensure that the receipt is attached when cashing.
Conducts product awareness in case of new products and for the benefit of new employees
Reviews Sales Pack daily to assess accuracy on cashing sheet, receipt, sales report and stock transfers
Monitors spot checks and recommends areas to target
Monitors movement of claim batteries to and from Chloride on a daily basis to avoid customer complaints
Formulation of Sales Budgets
The responsibility of achieving the sales and operational budgets monthly
Responsible for volume growth.
Responsible for Customer Relationship Management.
Responsible for the development of new markets.
Responsible for Market Penetration.
Brand health checks
Problem Solving skills
Business Development skills
Human Resources Skills
Market and Selling skills
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